Re: [asterisk-users] Queue Agent Getting Additional Calls When on the Phone

2010-10-15 Thread Warren Selby
Sorry for the top-post... If you do a core show application AddQueueMember from the cli, you'll see the option I was referring to. You'll also need to make sure you're properly reporting device state to asterisk. I think this means you need to set a call-limit for each sip peer that you want

Re: [asterisk-users] Queue Agent Getting Additional Calls When on the Phone

2010-10-15 Thread Matt Darnell
You'll also need to make sure you're properly reporting device state to asterisk. I think this means you need to set a call-limit for each sip peer that you want to monitor in sip.conf (we use 25 so there are no accidental limits actually applied), and setup hints in your extensions.conf

Re: [asterisk-users] Queue Agent Getting Additional Calls When on the Phone

2010-10-15 Thread Сикорский Сергей
15.10.2010 9:40, Warren Selby пишет: I think this means you need to set a call-limit for each sip peer Is there any alternative for obsolete call-limit option in 1.6/1.8? Thanks, --Warren Selby On Oct 14, 2010, at 11:36 PM, Matt Darnellmattdarn...@gmail.com wrote: Warren, I tried using

Re: [asterisk-users] Queue Agent Getting Additional Calls When on the Phone

2010-10-15 Thread Leif Madsen
On 10-10-15 04:10 AM, Сикорский Сергей wrote: 15.10.2010 9:40, Warren Selby пишет: I think this means you need to set a call-limit for each sip peer Is there any alternative for obsolete call-limit option in 1.6/1.8? The correct answer is to use ringinuse=no in queues.conf and callcounter=yes

Re: [asterisk-users] Queue Agent Getting Additional Calls When on the Phone

2010-10-15 Thread Matt Darnell
On Fri, Oct 15, 2010 at 1:21 AM, Leif Madsen leif.mad...@asteriskdocs.org wrote: On 10-10-15 04:10 AM, Сикорский Сергей wrote: 15.10.2010 9:40, Warren Selby пишет: I think this means you need to set a call-limit for each sip peer Is there any alternative for obsolete call-limit option in

Re: [asterisk-users] Queue Agent Getting Additional Calls When on the Phone

2010-10-15 Thread Mark Deneen
2010/10/15 Matt Darnell mattdarn...@gmail.com: On Fri, Oct 15, 2010 at 1:21 AM, Leif Madsen leif.mad...@asteriskdocs.org wrote: On 10-10-15 04:10 AM, Сикорский Сергей wrote: 15.10.2010 9:40, Warren Selby пишет: I think this means you need to set a call-limit for each sip peer Is there any

[asterisk-users] Queue Agent Getting Additional Calls When on the Phone

2010-10-14 Thread Matt Darnell
We have a queue that agents log into through the dial plan. Extension Sip/101 logs in as Agent/101 We have 'ringinuse = no' in the queues.conf file. The issue is that when Ext 101 is on a 'non queue' call (they placed a call, someone called their DID, etc) they still receive queue calls. Is

Re: [asterisk-users] Queue Agent Getting Additional Calls When on the Phone

2010-10-14 Thread Warren Selby
What version of asterisk are you using and method are you using to login your agents? I recently had this issue with a 1.4.33 install where the agents logged in with agentcallbacklogin. In the end I had to move them away from chan_agent altogether, using dynamic agents and AddQueueMember,

Re: [asterisk-users] Queue Agent Getting Additional Calls When on the Phone

2010-10-14 Thread Matt Darnell
Warren, I tried using AddQueueMember to add agents. If they a user is on a call asterisk shows: Members: SIP/101 (dynamic) (Not in use) has taken no calls yet No Callers We are using 1.4.36. What did you use to keep track of the extension state? Didn't see any option for that at

Re: [asterisk-users] Queue Agent Getting Additional Calls When on the Phone

2010-10-14 Thread Matt Darnell
On Thu, Oct 14, 2010 at 6:04 PM, Warren Selby wcse...@selbytech.com wrote: What version of asterisk are you using and method are you using to login your agents?  I recently had this issue with a 1.4.33 install where the agents logged in with agentcallbacklogin. In the end I had to move them