Re: [asterisk-users] Queue Management
This should happen automatically - not sure what you want to do. l. 2013/9/26 akhilesh chand omakhileshch...@gmail.com: Dear All, I have six different campaign and 5 different agent have login on that campaign.Same thing i have done using agi and database,i never use queue management on this scenario. Agent can also shuffling one campaign to anther campaign. Now i want to do some work with queue.I want to use single queue to managing this. Eg: campaign Agent Login A a_1,a_3 (In campaign A 2 agents are login) B a_2,a_1 (In campaign B 2 agents are login) C a_3,a_1,a_4 (In campaign C 3 agents are login) D a_4,a_5,a_3 (In campaign D 3 agents are login) E a_1,a_3,1_2 (In campaign E 3 agents are login) Fa_5,a_4 (In campaign F 2 agents are login) When a call come to campaign A that call goes to agent a_1 or a_3 not goes to other campaigns agents. Regards Akhilesh -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Loway - home of QueueMetrics - http://queuemetrics.com Try the WombatDialer auto-dialer @ http://wombatdialer.com -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Queue Management
Dear All, I have six different campaign and 5 different agent have login on that campaign.*Same thing i have done using agi and database,i never use queue management on this scenario. Agent** can also shuffling one campaign to anther campaign. * Now i want to do some work with queue.I want to use single queue to managing this. Eg: campaign Agent Login A a_1,a_3 (In campaign A 2 agents are login) B a_2,a_1 (In campaign B 2 agents are login) C a_3,a_1,a_4 (In campaign C 3 agents are login) D a_4,a_5,a_3 (In campaign D 3 agents are login) E a_1,a_3,1_2 (In campaign E 3 agents are login) F a_5,a_4(In campaign F 2 agents are login) When a call come to campaign A that call goes to agent a_1 or a_3 not goes to other campaigns agents. Regards Akhilesh -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] queue management
Don't forget to analyze the QUEUESTATUS variable. :) -- i've just set joinempty=no and then in extension.conf : exten = 2701,1,Queue(2701|t|||10) exten = 2701,2,Background(orario_2701) Thanks to all ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] queue management
Hi i have to manage a particular implementation for a queue. If the queue hasn't any members logged in (Agent or members i play a message and hangup If the queue has some members logged in i route the call to the user with fewest calls. The second can be implemented using the queue strategy, but the first? Thanks ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] queue management
That's pretty easy and included in the basic * implementation - you tell the queue not to accept users and play a message after the queue command terminates. l. On Thu, 16 Nov 2006 09:10:46 +0100, nik600 [EMAIL PROTECTED] wrote: Hi i have to manage a particular implementation for a queue. If the queue hasn't any members logged in (Agent or members i play a message and hangup If the queue has some members logged in i route the call to the user with fewest calls. The second can be implemented using the queue strategy, but the first? Thanks -- Loway Research - Home of QueueMetrics http://queuemetrics.loway.it ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] queue management
That's pretty easy and included in the basic * implementation - you tell the queue not to accept users and play a message after the queue command terminates. l. Don't forget to analyze the QUEUESTATUS variable. :) -- Sign my PETITION. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue Management
Hi Eric, I'm working in a small call center, but with special requirements. We currently have a couple of clients, all of them have specific phone numbers configured in our system, so when we get a call for a specific client we take down the information via a webpage then it sent via email to them. One of the major problem that I'm seeing is the queue management. Right now with our current system, the agents are able to see what call are coming in, which one haven't been answered, which one are on hold. (That part is not so bad with Asterisk since it's already taking care of this) But the part I'm worring about is that the agent can see the Greeting message for the customer line. So the agent knows what to say before answering the line then IE popups with the URL for that client. Not sure if that can be replicated with Asterisk. We could probably adapt our selfs by doing a query about the DNIS and then store the DNIS associated with his greeting. Almost like what we do now actually... The only thing is to put all that together... hehehe There are serveral packages that can be used in your situation. You can certainly use FOP ( http://www.asternic.org ) to handle popups and displays status of your asterisk queues. There are also soft phones that can handle url passing, some feature complete callcenter packages (astguiclient). You can also do it yourself using the manager API or custom AGI scripts. Regards, -- Nicolás Gudiño Buenos Aires - Argentina ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Queue Management
Hello, I'm working in a small call center, but with special requirements. We currently have a couple of clients, all of them have specific phone numbers configured in our system, so when we get a call for a specific client we take down the information via a webpage then it sent via email to them. One of the major problem that I'm seeing is the queue management. Right now with our current system, the agents are able to see what call are coming in, which one haven't been answered, which one are on hold. (That part is not so bad with Asterisk since it's already taking care of this) But the part I'm worring about is that the agent can see the Greeting message for the customer line. So the agent knows what to say before answering the line then IE popups with the URL for that client. Not sure if that can be replicated with Asterisk. We could probably adapt our selfs by doing a query about the DNIS and then store the DNIS associated with his greeting. Almost like what we do now actually... The only thing is to put all that together... hehehe ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Queue Management and Command Execution
You can record queue conversations, check out the configs in queue.conf |-Original Message- |From: [EMAIL PROTECTED] |[mailto:[EMAIL PROTECTED] On Behalf Of |Daniel Salama |Sent: Martes, 26 de Abril de 2005 05:53 p.m. |To: Asterisk Users Mailing List - Non-Commercial Discussion |Subject: [Asterisk-Users] Queue Management and Command Execution | |Is there a way to execute a command prior to sending a queued |call to an agent? | |What I'm trying to do is record agent's conversation at the |server. I could put the Monitor command when the call is |answered by *, but if the caller has to wait on hold for some |time, I wouldn't want to record that. | |What I would prefer is to be able to put the caller in a queue |and once an agent is ready, for the Monitor command to kick |in. Even better would be to know the agent id where the call |is going to be sent to, so I can use it as part of the file |name of the Monitor command. | |Any clues on how to do this, if at all possible? | |Thanks, |Daniel | |___ |Asterisk-Users mailing list |Asterisk-Users@lists.digium.com |http://lists.digium.com/mailman/listinfo/asterisk-users |To UNSUBSCRIBE or update options visit: | http://lists.digium.com/mailman/listinfo/asterisk-users | | ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Queue Management and Command Execution
Yes, I read them. But, then my question is: how can I make the file name include the agent that will get the call once it's distributed? Thanks, Daniel On Apr 27, 2005, at 3:40 AM, Anton Krall wrote: You can record queue conversations, check out the configs in queue.conf |-Original Message- |From: [EMAIL PROTECTED] |[mailto:[EMAIL PROTECTED] On Behalf Of |Daniel Salama |Sent: Martes, 26 de Abril de 2005 05:53 p.m. |To: Asterisk Users Mailing List - Non-Commercial Discussion |Subject: [Asterisk-Users] Queue Management and Command Execution | |Is there a way to execute a command prior to sending a queued |call to an agent? | |What I'm trying to do is record agent's conversation at the |server. I could put the Monitor command when the call is |answered by *, but if the caller has to wait on hold for some |time, I wouldn't want to record that. | |What I would prefer is to be able to put the caller in a queue |and once an agent is ready, for the Monitor command to kick |in. Even better would be to know the agent id where the call |is going to be sent to, so I can use it as part of the file |name of the Monitor command. | |Any clues on how to do this, if at all possible? | |Thanks, |Daniel | |___ |Asterisk-Users mailing list |Asterisk-Users@lists.digium.com |http://lists.digium.com/mailman/listinfo/asterisk-users |To UNSUBSCRIBE or update options visit: | http://lists.digium.com/mailman/listinfo/asterisk-users | | ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Queue Management and Command Execution
Look at the agents.conf. There is an option there to record calls. Maybe this will point you in the right direction. - Original Message - From: Daniel Salama [EMAIL PROTECTED] To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Sent: Wednesday, April 27, 2005 6:32 AM Subject: Re: [Asterisk-Users] Queue Management and Command Execution Yes, I read them. But, then my question is: how can I make the file name include the agent that will get the call once it's distributed? Thanks, Daniel On Apr 27, 2005, at 3:40 AM, Anton Krall wrote: You can record queue conversations, check out the configs in queue.conf |-Original Message- |From: [EMAIL PROTECTED] |[mailto:[EMAIL PROTECTED] On Behalf Of |Daniel Salama |Sent: Martes, 26 de Abril de 2005 05:53 p.m. |To: Asterisk Users Mailing List - Non-Commercial Discussion |Subject: [Asterisk-Users] Queue Management and Command Execution | |Is there a way to execute a command prior to sending a queued |call to an agent? | |What I'm trying to do is record agent's conversation at the |server. I could put the Monitor command when the call is |answered by *, but if the caller has to wait on hold for some |time, I wouldn't want to record that. | |What I would prefer is to be able to put the caller in a queue |and once an agent is ready, for the Monitor command to kick |in. Even better would be to know the agent id where the call |is going to be sent to, so I can use it as part of the file |name of the Monitor command. | |Any clues on how to do this, if at all possible? | |Thanks, |Daniel | |___ |Asterisk-Users mailing list |Asterisk-Users@lists.digium.com |http://lists.digium.com/mailman/listinfo/asterisk-users |To UNSUBSCRIBE or update options visit: | http://lists.digium.com/mailman/listinfo/asterisk-users | | ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] Queue Management and Command Execution
Is there a way to execute a command prior to sending a queued call to an agent? What I'm trying to do is record agent's conversation at the server. I could put the Monitor command when the call is answered by *, but if the caller has to wait on hold for some time, I wouldn't want to record that. What I would prefer is to be able to put the caller in a queue and once an agent is ready, for the Monitor command to kick in. Even better would be to know the agent id where the call is going to be sent to, so I can use it as part of the file name of the Monitor command. Any clues on how to do this, if at all possible? Thanks, Daniel ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
