[asterisk-users] Testing IVR / Callcenter applications
Hello We are developing an application to be deployed on E1 lines (inbound and outbound calls) What is the best way to fully test the application if we do not have E1 lines in the development environment? Is there some kind of software tester to test IVR/Callcenter applications virtually?? thanks and best regards ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Testing IVR / Callcenter applications
Why don´t you put the IVR in an extension... and call it also from an extension of the same PBX. On 1/31/07, fadi mujahid [EMAIL PROTECTED] wrote: Hello We are developing an application to be deployed on E1 lines (inbound and outbound calls) What is the best way to fully test the application if we do not have E1 lines in the development environment? Is there some kind of software tester to test IVR/Callcenter applications virtually?? thanks and best regards ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Testing IVR / Callcenter applications
Thanks for ur suggestion. But the problem is that won't test the queuing of the outbound and inbound calls of the callcenter thanks again On 1/31/07, Alejandro Lengua [EMAIL PROTECTED] wrote: Why don´t you put the IVR in an extension... and call it also from an extension of the same PBX. On 1/31/07, fadi mujahid [EMAIL PROTECTED] wrote: Hello We are developing an application to be deployed on E1 lines (inbound and outbound calls) What is the best way to fully test the application if we do not have E1 lines in the development environment? Is there some kind of software tester to test IVR/Callcenter applications virtually?? thanks and best regards ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [asterisk-users] Testing IVR / Callcenter applications
What do you mean? Setup another box, make a bunch of calls (as if you were clients) into the production box, use back to back E1 cards. Bill From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of fadi mujahid Sent: Wednesday, January 31, 2007 10:34 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Testing IVR / Callcenter applications Thanks for ur suggestion. But the problem is that won't test the queuing of the outbound and inbound calls of the callcenter thanks again On 1/31/07, Alejandro Lengua [EMAIL PROTECTED] wrote: Why don´t you put the IVR in an extension... and call it also from an extension of the same PBX. On 1/31/07, fadi mujahid [EMAIL PROTECTED] wrote: Hello We are developing an application to be deployed on E1 lines (inbound and outbound calls) What is the best way to fully test the application if we do not have E1 lines in the development environment? Is there some kind of software tester to test IVR/Callcenter applications virtually?? thanks and best regards ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Testing IVR / Callcenter applications
We are developing an application to be deployed on E1 lines (inbound and outbound calls) What is the best way to fully test the application if we do not have E1 lines in the development environment? Is there some kind of software tester to test IVR/Callcenter applications virtually?? Just use an IAX or SIP thrunk to/from another Asterisk. there is no real difference from Asterisk's stand point if the call comes from IAX, SIP or ZAP hth ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Testing IVR / Callcenter applications
You can use a cross-over cable between Asterisk boxes to imitate the functionality of a T/E-1. Bill Gibbs wrote: What do you mean? Setup another box, make a bunch of calls (as if you were clients) into the production box, use back to back E1 cards. Bill *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf Of *fadi mujahid *Sent:* Wednesday, January 31, 2007 10:34 AM *To:* Asterisk Users Mailing List - Non-Commercial Discussion *Subject:* Re: [asterisk-users] Testing IVR / Callcenter applications Thanks for ur suggestion. But the problem is that won't test the queuing of the outbound and inbound calls of the callcenter thanks again On 1/31/07, *Alejandro Lengua* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: Why don´t you put the IVR in an extension... and call it also from an extension of the same PBX. On 1/31/07, fadi mujahid [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: Hello We are developing an application to be deployed on E1 lines (inbound and outbound calls) What is the best way to fully test the application if we do not have E1 lines in the development environment? Is there some kind of software tester to test IVR/Callcenter applications virtually?? thanks and best regards ___ --Bandwidth and Colocation provided by Easynews.com http://Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com http://Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Testing IVR / Callcenter applications
Hello, We usually use a crossover T1/E1 cable and a multi-port T1/E1 card and call the server from itself or another Asterisk server. We have used this method to do stress testing in VICIDIAL, which has a builtin set of tools for stress testing outbound dialing. MATT--- On 1/31/07, fadi mujahid [EMAIL PROTECTED] wrote: Thanks for ur suggestion. But the problem is that won't test the queuing of the outbound and inbound calls of the callcenter thanks again On 1/31/07, Alejandro Lengua [EMAIL PROTECTED] wrote: Why don´t you put the IVR in an extension... and call it also from an extension of the same PBX. On 1/31/07, fadi mujahid [EMAIL PROTECTED] wrote: Hello We are developing an application to be deployed on E1 lines (inbound and outbound calls) What is the best way to fully test the application if we do not have E1 lines in the development environment? Is there some kind of software tester to test IVR/Callcenter applications virtually?? thanks and best regards ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Testing IVR / Callcenter applications
you can use a SIP based phone service to try it out Hello We are developing an application to be deployed on E1 lines (inbound and outbound calls) What is the best way to fully test the application if we do not have E1 lines in the development environment? Is there some kind of software tester to test IVR/Callcenter applications virtually?? thanks and best regards Super Technologies Inc., Pensacola, Florida http://www.SuperTec.com - Technologies from tomorrow, Today! MSN: [EMAIL PROTECTED] Skype: Rehan33 First they ignore you, then they laugh at you, then they fight you, then you win. By Mahatma Gandhi. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Testing IVR / Callcenter applications
Hi, We are developing an application to be deployed on E1 lines (inbound and outbound calls) What is the best way to fully test the application if we do not have E1 lines in the development environment? Is there some kind of software tester to test IVR/Callcenter applications virtually?? I just begun to think how to do the same thing... but considering a Cisco infrastructure (CallManager, IPIVR, voice gateway/router, proggers...) Is there any way i can trigger a bunch of calls to the cisco callmanager (and then to the IVR). Ideally, i was thinking about something scripteable, so i can extract processing times and so. Sorry if i sound like a newbie... it is because i am a newbie (first time on voip, and just discovered open source voip packages). Thanks very much in advance! -- Saludos, miguel Los agujeros negros son lugares donde dios dividió por cero. Black holes are places where god divided by zero. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
