Re: [asterisk-users] Tired of dropouts and garbled phone calls - where to go next?

2013-10-29 Thread Ron Wheeler
On 28/10/2013 4:12 PM, Mark Wiater wrote: On 10/28/2013 3:59 PM, Ron Wheeler said: I am reaching the same level of frustration. I have tried to find the source of the problems. We have IAX2 to our VoIP provider and SIP phones attached to the Asterisk - No analogue. I don't have any problems

Re: [asterisk-users] Tired of dropouts and garbled phone calls - where to go next?

2013-10-29 Thread Stelios Koroneos
On Mon, 2013-10-28 at 14:29 -0400, Eddie Mikell wrote: All, The users in our organization are well, quite frankly, sick of phone service that is being provided. The choppy phone calls, and drop outs are detrimental to our sales force. I've tried about everything I can think of.

Re: [asterisk-users] Tired of dropouts and garbled phone calls - where to go next?

2013-10-29 Thread Daniel van den Berg
Hi there, Sounds like codec ptime mismatch...what codec are you using? If you are using g729 make sure that you and your provider is giving the same ptime. On 10/29/2013 11:55 AM, Stelios Koroneos wrote: On Mon, 2013-10-28 at 14:29 -0400, Eddie Mikell wrote: All, The users in our

Re: [asterisk-users] Tired of dropouts and garbled phone calls - where to go next?

2013-10-29 Thread Daniel van den Berg
Hi there, In other words you are maybe on 60ms and they are on 20ms or vice versa. Do a wireshark trace and see if the codecs and ptime agree on both sides otherwise you will get grabbled sounds. On 10/29/2013 02:49 PM, Daniel van den Berg wrote: Hi there, Sounds like codec ptime

[asterisk-users] Tired of dropouts and garbled phone calls - where to go next?

2013-10-28 Thread Eddie Mikell
All, The users in our organization are well, quite frankly, sick of phone service that is being provided. The choppy phone calls, and drop outs are detrimental to our sales force. I've tried about everything I can think of. Moved the asterisk server from VM machine to dedicated machine More

Re: [asterisk-users] Tired of dropouts and garbled phone calls - where to go next?

2013-10-28 Thread Kevin Larsen
asterisk-users-boun...@lists.digium.com wrote on 10/28/2013 01:29:13 PM: From: Eddie Mikell emik...@rimmkaufman.com To: asterisk-users@lists.digium.com, Date: 10/28/2013 01:29 PM Subject: [asterisk-users] Tired of dropouts and garbled phone calls - where to go next? Sent by:

Re: [asterisk-users] Tired of dropouts and garbled phone calls - where to go next?

2013-10-28 Thread Ron Wheeler
I am reaching the same level of frustration. I have tried to find the source of the problems. We have IAX2 to our VoIP provider and SIP phones attached to the Asterisk - No analogue. We have a very lightly loaded 60 Mbs cable link to the Internet that tests pretty close to that most of the

Re: [asterisk-users] Tired of dropouts and garbled phone calls - where to go next?

2013-10-28 Thread Mark Wiater
On 10/28/2013 3:59 PM, Ron Wheeler said: I am reaching the same level of frustration. I have tried to find the source of the problems. We have IAX2 to our VoIP provider and SIP phones attached to the Asterisk - No analogue. I don't have any problems with IAX, but I hear some do. We have a

Re: [asterisk-users] Tired of dropouts and garbled phone calls - where to go next?

2013-10-28 Thread Eric Wieling
Does using SIP to your ITSP make any difference?I stopped using IAX2 and switched to SIP around 2003 when I experienced similar problems, never looked back. If you insist on using IAX2, then Google for iax2 audio problems -Original Message- From:

Re: [asterisk-users] Tired of dropouts and garbled phone calls - where to go next?

2013-10-28 Thread Mitul Limbani
Asterisk is a swiss army knife, you should either know how to use it or rely on ready made software which control routing of calls through variable bit rates (skype does that very effectively) So the key here for you to research upon from those several hundred results is variable bit rate codec

Re: [asterisk-users] Tired of dropouts and garbled phone calls - where to go next?

2013-10-28 Thread Mike
On Mon, 28 Oct 2013, Eddie Mikell wrote: All, The users in our organization are well, quite frankly, sick of phone service that is being provided.  The choppy phone calls, and drop outs are detrimental to our sales force. I've tried about everything I can think of.   Moved the asterisk

Re: [asterisk-users] Tired of dropouts and garbled phone calls - where to go next?

2013-10-28 Thread Mikhail Lischuk
Ron Wheeler писал 28.10.2013 21:59: I have not found any good tools to track down the causes of poor voice quality. In my case, I have good incoming quality and terrible quality going out. That is, I can hear people perfectly well but they complain that my voice drops out and is garbled

Re: [asterisk-users] Tired of dropouts and garbled phone calls - where to go next?

2013-10-28 Thread Duncan Turnbull
On 29/10/2013, at 9:55 am, Mike mike...@microdel.org wrote: On Mon, 28 Oct 2013, Eddie Mikell wrote: All, The users in our organization are well, quite frankly, sick of phone service that is being provided. The choppy phone calls, and drop outs are detrimental to our sales force. I've

Re: [asterisk-users] Tired of dropouts and garbled phone calls - where to go next?

2013-10-28 Thread Jules Agee
iperf is great. Another essential troubleshooting tool is nfsen/nfdump (or any netflow/sflow monitoring utility that shows DSCP/TOS tag values). On 10/28/2013 01:55 PM, Mike wrote: As stated in previous replies if you haven't already I would certainly try to isolate the problem, e.g., are

Re: [asterisk-users] Tired of dropouts and garbled phone calls - where to go next?

2013-10-28 Thread Patrick Lists
On 10/28/2013 07:29 PM, Eddie Mikell wrote: All, The users in our organization are well, quite frankly, sick of phone service that is being provided. The choppy phone calls, and drop outs are detrimental to our sales force. I've tried about everything I can think of. Moved the asterisk

Re: [asterisk-users] Tired of dropouts and garbled phone calls - where to go next?

2013-10-28 Thread Steve Edwards
On Mon, 28 Oct 2013, Mike wrote: I found iperf (http://iperf.sourceforge.net/) to be a free and easy starting point, which actually turned out to be all I needed. I've used iperf to check bandwidth before, but never looked deeper into it's features. Thanks for the nudge. Maybe you can help

Re: [asterisk-users] Tired of dropouts and garbled phone calls - where to go next?

2013-10-28 Thread Doug Lytle
Steve Edwards wrote: What? Why did my bandwidth dive from 800 Mbits/sec to 1 Mbits/sec? --help shows: Client specific: -b, --bandwidth #[KM]for UDP, bandwidth to send at in bits/sec (default 1 Mbit/sec, implies -u) Doug -- Ben Franklin quote: Those who would

Re: [asterisk-users] Tired of dropouts and garbled phone calls - where to go next?

2013-10-28 Thread Paul Belanger
On 13-10-28 06:03 PM, Patrick Lists wrote: On 10/28/2013 07:29 PM, Eddie Mikell wrote: All, The users in our organization are well, quite frankly, sick of phone service that is being provided. The choppy phone calls, and drop outs are detrimental to our sales force. I've tried about

Re: [asterisk-users] Tired of dropouts and garbled phone, calls - where to go next?

2013-10-28 Thread Dave Platt
In my case, I have good incoming quality and terrible quality going out. That is, I can hear people perfectly well but they complain that my voice drops out and is garbled regardless of who places the call. This suggests to me that you may have congestion problems in your upstream traffic