Re: [asterisk-users] asterisk queues in off-hook mode ?

[Khalil Khamlichi]

thanks Richard, you just solved my problem.

On Tue, Dec 19, 2017 at 9:05 PM, Richard Mudgett  wrote:
>
>
> On Tue, Dec 19, 2017 at 2:56 PM, Khalil Khamlichi
>  wrote:
>>
>> Hi,
>>
>> I am looking to configure asterisk queues in off-hook mode, that is,
>> the agent calls into the system and stays connected to this call, when
>> new customer calls, he is redirected to the queue which should
>> distribute to connected agents.  is this possible on teh actual
>> app_queue or we would need to implement it using ARI.
>>
>> Thanks in advance.
>
>
> You need to use app_queue[1] with app_agent_pool[2][3][4] for your agents.
>
> Richard
>
> [1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_Queue
> [2]
> https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_AgentRequest
> [3]
> https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_AgentLogin
> [4]
> http://blogs.asterisk.org/2016/02/10/converting-from-chan_agent-to-app_agent_pool/
>
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> https://community.asterisk.org/
>
> New to Asterisk? Start here:
>   https://wiki.asterisk.org/wiki/display/AST/Getting+Started
>
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Re: [asterisk-users] asterisk queues in off-hook mode ?

[Richard Mudgett]

On Tue, Dec 19, 2017 at 2:56 PM, Khalil Khamlichi <
khamlichi.kha...@gmail.com> wrote:

> Hi,
>
> I am looking to configure asterisk queues in off-hook mode, that is,
> the agent calls into the system and stays connected to this call, when
> new customer calls, he is redirected to the queue which should
> distribute to connected agents.  is this possible on teh actual
> app_queue or we would need to implement it using ARI.
>
> Thanks in advance.
>

You need to use app_queue[1] with app_agent_pool[2][3][4] for your agents.

Richard

[1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_Queue
[2]
https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_AgentRequest
[3]
https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_AgentLogin
[4]
http://blogs.asterisk.org/2016/02/10/converting-from-chan_agent-to-app_agent_pool/
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[asterisk-users] asterisk queues in off-hook mode ?

[Khalil Khamlichi]

Hi,

I am looking to configure asterisk queues in off-hook mode, that is,
the agent calls into the system and stays connected to this call, when
new customer calls, he is redirected to the queue which should
distribute to connected agents.  is this possible on teh actual
app_queue or we would need to implement it using ARI.

Thanks in advance.

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