You could make the agent busy with this kind of logic
exten = 2000,1,Answer
exten = 2000,2,SetMusicOnHold(default)
exten = 2000,n,WaitMusicOnHold(300)
exten = 2000,n,Background(vm-goodbye)
exten = 2000,n,Hangup
This would let the agent play MOH back to his/her self for 5 minutes and tie
up the extension. If they come back more quickly, just hang up and be
available again.
-Original Message-
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of ROQUÉ,
Francisco Emiliano
Sent: Monday, April 13, 2009 10:27 AM
To: asterisk-users@lists.digium.com
Subject: Re: [asterisk-users] Agents on asterisk
Thanks James. I read it. But the cmd PauseQueueMember must be executed
from an extension.
As soon as the agent logged in, asterisk does not recognize the dtmf.
There can be an alternative solution?
Regards
Francisco
james.coll...@xtratelecom.es wrote:
You can use the PauseQueueMember command.
http://www.voip-info.org/wiki/view/Asterisk+cmd+PauseQueueMember
Saludos,
-James
ROQUÉ, Francisco Emiliano wrote:
Hi! I have a question about agents in asterisk.
In first place, agent login to asterisk (from the telephone)
The question is:
Can an agent take a break (using a function *(some number)) from the
phone?
Thanks to all
Regards
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