Re: [asterisk-users] MWI and 1.6.1
Hi Dave, Thought I'd give you an update - I completely rebuilt my astdb the other night by renaming it, having * recreate it and then re-creating all my custom entries in it. Didn't have any effect, I had somebody report false MWI notifications again earlier this morning. -- Matt On Tue, Mar 9, 2010 at 11:34 PM, Matt Watson m...@mattgwatson.ca wrote: Hi Dave, Sure enough my astdb does contain references to VM files as shown with strings - doing the database dump however does not show the references. I'm not sure about the internals of how Berk DB works, however I;m also seeing references to lots of other data that really shouldn't be part of my config anymore either - like I can see some employee names that are no longer a part of our company and thus have been deleted from our * config, some several years ago. I suspect that berkdb is just not overwriting some of the data for whatever reason and has some internal mechanism for knowing what to ignore. I believe I can probably test your theory tomorrow evening though, I don't think I have too much in my astdb that can't be easily re-created, I think I can probably delete my astdb entirely and regenerate it. I'll just need to take a closer look at it first though. I would however like to believe that if * is no longer supposed to be using berkdb for any VM reference data, that any calls to read the voicemail counts from the DB should have been removed. -- Matt On Mon, Mar 8, 2010 at 5:08 PM, Dave Poirier davepoir...@gmail.comwrote: So a couple of questions I have for you Matt... If you run strings on your astdb file are you seeing references to messages files in it? #strings /var/lib/asterisk/astdb | grep -i msg and if so... If you run a db_dump185 on your astdb file do the references go away? #db_dump185 -p -f /tmp/astdb.dump astdb -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] MWI and 1.6.1
On 8 Mar 2010, at 22:08, Dave Poirier wrote: Top posting to remain consistent... I drop litter because everyone else does. ;) W -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] MWI and 1.6.1
Will Payne wrote: On 8 Mar 2010, at 22:08, Dave Poirier wrote: Top posting to remain consistent... I drop litter because everyone else does. ;) W Different entirely. People who switch to bottom posting on a top-posted thread make things MUCH harder to read by being needlessly pedantic. It's like those people who decide that, even though traffic is moving along at an average of 70mph, they're going to drive 55 in the fast lane to 'teach everyone the proper speed.' They're statistically MORE likely to cause accidents (or, in LA, get shot) than those travelling along with traffic at a speed above the posted speed limit. On some positions, it is not helpful to be unwavering. N. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] MWI and 1.6.1
On 9 Mar 2010, at 11:47, SIP wrote: Different entirely. People who switch to bottom posting on a top-posted thread make things MUCH harder to read by being needlessly pedantic. it just seemed like a 'I know this is wrong, but...' comment :) Quoting entire emails is bad, m'kay. Quoting whole threads is worse. If you snip the quote down to the relevant portion, you can reply where you like, regardless of what's gone on beforehand. (Surely there's no such thing as 'needlessly' pedantic - all pedantry is necessary :) W -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] MWI and 1.6.1
Will Payne wrote: it just seemed like a 'I know this is wrong, but...' comment :) Quoting entire emails is bad, m'kay. Quoting whole threads is worse. If you snip the quote down to the relevant portion, you can reply where you like, regardless of what's gone on beforehand. (Surely there's no such thing as 'needlessly' pedantic - all pedantry is necessary :) W Unless it's errant. Then you upset Churchill. N. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] MWI and 1.6.1
Hi Dave, Sure enough my astdb does contain references to VM files as shown with strings - doing the database dump however does not show the references. I'm not sure about the internals of how Berk DB works, however I;m also seeing references to lots of other data that really shouldn't be part of my config anymore either - like I can see some employee names that are no longer a part of our company and thus have been deleted from our * config, some several years ago. I suspect that berkdb is just not overwriting some of the data for whatever reason and has some internal mechanism for knowing what to ignore. I believe I can probably test your theory tomorrow evening though, I don't think I have too much in my astdb that can't be easily re-created, I think I can probably delete my astdb entirely and regenerate it. I'll just need to take a closer look at it first though. I would however like to believe that if * is no longer supposed to be using berkdb for any VM reference data, that any calls to read the voicemail counts from the DB should have been removed. -- Matt On Mon, Mar 8, 2010 at 5:08 PM, Dave Poirier davepoir...@gmail.com wrote: So a couple of questions I have for you Matt... If you run strings on your astdb file are you seeing references to messages files in it? #strings /var/lib/asterisk/astdb | grep -i msg and if so... If you run a db_dump185 on your astdb file do the references go away? #db_dump185 -p -f /tmp/astdb.dump astdb -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] MWI and 1.6.1
Top posting to remain consistent... Matt, After doing a little more digging I'm starting to think that it has something to do with our upgrade from 1.4 to 1.6 (nothing like stating the obvious). I'm now suspecting that astdb has something to do with it. I ran strings on astdb which lives in /var/lib/asterisk/ and found references to messages files inside the DB. Maybe they lived there in version 1.4 but not in 1.6. Somebody more clueful than me can probably clarify on this. Doing a dump of the same database doesn't show the references to those files. Could this be what is generating the MWI events? So my thought was to just dump the database in a good state and reload. Unfortunately trying to load the dump leaves me with a newer version of the database files that Asterisk recognize. Asterisk uses a very old version 1 of Berkeley DB. Anyone know how to load a db_load as version 1.85/1.86? I can't seem to figure it out. So a couple of questions I have for you Matt... If you run strings on your astdb file are you seeing references to messages files in it? #strings /var/lib/asterisk/astdb | grep -i msg and if so... If you run a db_dump185 on your astdb file do the references go away? #db_dump185 -p -f /tmp/astdb.dump astdb Then look at the resulting file in /tmp and see if any references to message files are there. At this point I'm completely shooting in the dark but It's the best I've come up with. Let me know your results and perhaps we can figure this out. Thanks, Dave On Thu, Mar 4, 2010 at 4:40 PM, Matt Watson m...@mattgwatson.ca wrote: I'm having this EXACT same problem, I haven;t been able to narrow down the cause of it yet, but it seems to me that users are receiving notifications for voicemails in mailboxes that belong to other people, as sometimes their mail count magically disappears, which I have been suspecting is when somebody else checks their VM. I found the problem also exists in 1.6.2 which is where I first noticed it (upgraded from 1.4.x to 1.6.2.x). I tried downgrading to 1.6.1 and the problem seemed not quite as bad, but I know its still present. I was actually quite surprised to find that nobody had previously mentioned the problem on this list when I came across it so I thought it might of been something specific to my situation. Even if you turn the polling options back on in the voicemail conf file the problem still persists. We are using all Aastra phones - a mix of 9133i, 9112i, 480, 35i, 57i phones - but the problem seem unrelated to the make/model of the phone based on seeing you having the same problem with Polycom's. Not sure that it should matter, but we are using FreePBX 2.6 ontop of asterisk and running it in users and devices mode (as apposed to the default extensions mode). If you do a voicemail show users from the Asterisk console it shows the correct VM counts for the mailboxes, so its not that Asterisk is counting them incorrectly, it just seems to be sending the notifications of VMs to the wrong places. I'm suddenly very glad I;m not alone on this one! I;m more than happy to do any testing of patches if anybody has any suggestions. -- Matt On Tue, Mar 2, 2010 at 1:36 PM, Dave Poirier dpoir...@mesd.k12.or.uswrote: We are having an issue with Asterisk 1.6.1 and the MWI turning on when a user doesn't have voicemail. We see random MWI lights come on and the phone indicates a random number of messages (its been anywhere from 1-14) when a server reload is done. I just checked one user, they have no messages old or new and the phone (Polycom IP330) indicates that they have 2 messages. The user will check for messages, the system will tell them that they have none and the light goes out. I know that starting in 1.6 Asterisk moved from a polling system to an event based system but it's unclear to me what is causing these events to be generated. Anyone else experience this? Any tips, suggestions? Thanks, Dave -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs:
Re: [asterisk-users] MWI and 1.6.1
I'm having this EXACT same problem, I haven;t been able to narrow down the cause of it yet, but it seems to me that users are receiving notifications for voicemails in mailboxes that belong to other people, as sometimes their mail count magically disappears, which I have been suspecting is when somebody else checks their VM. I found the problem also exists in 1.6.2 which is where I first noticed it (upgraded from 1.4.x to 1.6.2.x). I tried downgrading to 1.6.1 and the problem seemed not quite as bad, but I know its still present. I was actually quite surprised to find that nobody had previously mentioned the problem on this list when I came across it so I thought it might of been something specific to my situation. Even if you turn the polling options back on in the voicemail conf file the problem still persists. We are using all Aastra phones - a mix of 9133i, 9112i, 480, 35i, 57i phones - but the problem seem unrelated to the make/model of the phone based on seeing you having the same problem with Polycom's. Not sure that it should matter, but we are using FreePBX 2.6 ontop of asterisk and running it in users and devices mode (as apposed to the default extensions mode). If you do a voicemail show users from the Asterisk console it shows the correct VM counts for the mailboxes, so its not that Asterisk is counting them incorrectly, it just seems to be sending the notifications of VMs to the wrong places. I'm suddenly very glad I;m not alone on this one! I;m more than happy to do any testing of patches if anybody has any suggestions. -- Matt On Tue, Mar 2, 2010 at 1:36 PM, Dave Poirier dpoir...@mesd.k12.or.uswrote: We are having an issue with Asterisk 1.6.1 and the MWI turning on when a user doesn't have voicemail. We see random MWI lights come on and the phone indicates a random number of messages (its been anywhere from 1-14) when a server reload is done. I just checked one user, they have no messages old or new and the phone (Polycom IP330) indicates that they have 2 messages. The user will check for messages, the system will tell them that they have none and the light goes out. I know that starting in 1.6 Asterisk moved from a polling system to an event based system but it's unclear to me what is causing these events to be generated. Anyone else experience this? Any tips, suggestions? Thanks, Dave -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
