Re: [asterisk-users] User unable to use DTMFs?

2008-07-01 Thread Benjamin Jacob

Care to explain the scenario Vincent?
Is it a SIP peer?
what is the DTMF mode set? etc.




--- On Tue, 7/1/08, Vincent [EMAIL PROTECTED] wrote:

 From: Vincent [EMAIL PROTECTED]
 Subject: [asterisk-users] User unable to use DTMFs?
 To: asterisk-users@lists.digium.com
 Date: Tuesday, July 1, 2008, 11:09 AM
 Hello
 
 A user seems unable to type DTMF in our Asterisk IVR menu.
 Can this be
 due to their phone or PBX that disables DTMFs when a user
 is off-hook?
 
 Thank you.
 
 
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Re: [asterisk-users] User unable to use DTMFs?

2008-07-01 Thread Vincent
On Tue, 1 Jul 2008 04:23:19 -0700 (PDT), Benjamin Jacob
[EMAIL PROTECTED] wrote:
Care to explain the scenario Vincent?
Is it a SIP peer?
what is the DTMF mode set? etc.

Users call into our Asterisk voice server through a Zaptel PCI
interface from regular phones, usually from a PBX (virtually all of
them ISDN-based).

The only files I modified are zaptel.conf, zapata.conf, and
extensions.conf, which don't have anything DTMF-related, so Asterisk
uses the default options.

Thanks.


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Re: [asterisk-users] User unable to use DTMFs?

2008-07-01 Thread Tzafrir Cohen
On Tue, Jul 01, 2008 at 02:49:17PM +0200, Vincent wrote:
 On Tue, 1 Jul 2008 04:23:19 -0700 (PDT), Benjamin Jacob
 [EMAIL PROTECTED] wrote:
 Care to explain the scenario Vincent?
 Is it a SIP peer?
 what is the DTMF mode set? etc.
 
 Users call into our Asterisk voice server through a Zaptel PCI
 interface from regular phones, usually from a PBX (virtually all of
 them ISDN-based).

So those phones are analog or BRI?

 
 The only files I modified are zaptel.conf, zapata.conf, and
 extensions.conf, which don't have anything DTMF-related, so Asterisk
 uses the default options.

Hmmm any chance we could have a llok at them?

-- 
   Tzafrir Cohen
icq#16849755  jabber:[EMAIL PROTECTED]
+972-50-7952406   mailto:[EMAIL PROTECTED]
http://www.xorcom.com  iax:[EMAIL PROTECTED]/tzafrir

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