Re: [asterisk-users] operator console
Could this be considered spam ? I believe this is second threas realted to that pbx .On 13/11/06, Jordi Nelissen [EMAIL PROTECTED] wrote: Check out the ESCAUX net.PBX operator console. In use in variouscompanies with 200+ extensions. Powerfull and convenient. http://www.escaux.com//index.php?option=com_contenttask=viewid=61Itemid=350Best Regards,Jordi--www.escaux.comBusiness IP Telephony Forrest Beck wrote: Talk to the folks at Asteria.The have a product called Reign.It looks just like your old interface, runs off .NET as a client on the machine. http://www.asteriasgi.com/pbx/reign On 11/7/06, Stephen Wingfield [EMAIL PROTECTED] wrote: Andres, The Bicom Systems Operator Panel is probably what you are looking for. OPCOM http://www.bicomsystems.com/docs/opcom/1.0/html/ This is included with every copy of PBXware and is fully supported. If you care to register you may order a trial of PBXware with our SOHO. Regards Steve steve 'at' bicomsystems 'dot' com - Original Message - From: Andres Paglayan To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Sent: Monday, October 30, 2006 5:27 PM Subject: [asterisk-users] operator console Hi, My users are currently using an operator console interface like this: see it at: http://www.whssf.org/interface.jpg which came with a Praxon PDX we got about 5 years ago, which is now unsupported, it works very good and converts any analog phone plugged into the system into a powerful console, (provided you have a computer next to it) you just provide the box ip, user login, user pass, and extension,and voila. I'll be switching the company's phone system to Asterisk. I know * is way much more flexible and rich featured than the box we currently have, ...but I'll need to give the users a good mean to see what's going on, who is busy, easy transfer with click here and there, easy conference, easy queue handler, easy way to see/use many lines at the same time is there any best console they can use? I don't mind using a commercial product, if the only part we have to pay for is the gui, besides, we will buying the enterprise * version Thanks a bunch, Andres ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit:http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users--Jordi NelissenE S C A U XBusiness IP Telephony www.escaux.com--Email from people at escaux.com does not usually represent officialpolicy of ESCAUX. See http://www.escaux.com/disclaimer for details.___--Bandwidth and Colocation provided by Easynews.com --asterisk-users mailing listTo UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] operator console
Vicky, my other post related to a Web GUI for asterisk. This post is related to an Operator Console. I am simply answering the user's question, so I don't see why you would consider this to be spam, and I never read you can not send two mails to the list on the same day. Jordi Vicky wrote: Could this be considered spam ? I believe this is second threas realted to that pbx . On 13/11/06, *Jordi Nelissen* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: Check out the ESCAUX net.PBX operator console. In use in various companies with 200+ extensions. Powerfull and convenient. http://www.escaux.com//index.php?option=com_contenttask=viewid=61Itemid=350 http://www.escaux.com//index.php?option=com_contenttask=viewid=61Itemid=350 Best Regards, Jordi -- www.escaux.com http://www.escaux.com Business IP Telephony Forrest Beck wrote: Talk to the folks at Asteria. The have a product called Reign. It looks just like your old interface, runs off .NET as a client on the machine. http://www.asteriasgi.com/pbx/reign On 11/7/06, Stephen Wingfield [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: Andres, The Bicom Systems Operator Panel is probably what you are looking for. OPCOM http://www.bicomsystems.com/docs/opcom/1.0/html/ This is included with every copy of PBXware and is fully supported. If you care to register you may order a trial of PBXware with our SOHO. Regards Steve steve 'at' bicomsystems 'dot' com - Original Message - From: Andres Paglayan To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com mailto:asterisk-users@lists.digium.com Sent: Monday, October 30, 2006 5:27 PM Subject: [asterisk-users] operator console Hi, My users are currently using an operator console interface like this: see it at: http://www.whssf.org/interface.jpg which came with a Praxon PDX we got about 5 years ago, which is now unsupported, it works very good and converts any analog phone plugged into the system into a powerful console, (provided you have a computer next to it) you just provide the box ip, user login, user pass, and extension, and voila. I'll be switching the company's phone system to Asterisk. I know * is way much more flexible and rich featured than the box we currently have, ...but I'll need to give the users a good mean to see what's going on, who is busy, easy transfer with click here and there, easy conference, easy queue handler, easy way to see/use many lines at the same time is there any best console they can use? I don't mind using a commercial product, if the only part we have to pay for is the gui, besides, we will buying the enterprise * version Thanks a bunch, Andres ___ --Bandwidth and Colocation provided by Easynews.com http://Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com http://Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com http://Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Jordi Nelissen E S C A U X Business IP Telephony www.escaux.com http://www.escaux.com -- Email from people at escaux.com http://escaux.com does not usually represent official policy of ESCAUX. See http://www.escaux.com/disclaimer http://www.escaux.com/disclaimer for details. ___ --Bandwidth and Colocation provided by Easynews.com http://Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit:
Re: [asterisk-users] operator console
oops sorry i didnt saw quoted text of other user and it showed as first post in gmail draft so i thought u made a topic for that pbx ( so considered spam :P ) . Sorry again :)On 13/11/06, Jordi Nelissen [EMAIL PROTECTED] wrote: Vicky,my other post related to a Web GUI for asterisk. This post is related toan Operator Console. I am simply answering the user's question, so Idon't see why you would consider this to be spam, and I never read you can not send two mails to the list on the same day. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] operator console
Check out the ESCAUX net.PBX operator console. In use in various companies with 200+ extensions. Powerfull and convenient. http://www.escaux.com//index.php?option=com_contenttask=viewid=61Itemid=350 Best Regards, Jordi -- www.escaux.com Business IP Telephony Forrest Beck wrote: Talk to the folks at Asteria. The have a product called Reign. It looks just like your old interface, runs off .NET as a client on the machine. http://www.asteriasgi.com/pbx/reign On 11/7/06, Stephen Wingfield [EMAIL PROTECTED] wrote: Andres, The Bicom Systems Operator Panel is probably what you are looking for. OPCOM http://www.bicomsystems.com/docs/opcom/1.0/html/ This is included with every copy of PBXware and is fully supported. If you care to register you may order a trial of PBXware with our SOHO. Regards Steve steve 'at' bicomsystems 'dot' com - Original Message - From: Andres Paglayan To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Sent: Monday, October 30, 2006 5:27 PM Subject: [asterisk-users] operator console Hi, My users are currently using an operator console interface like this: see it at: http://www.whssf.org/interface.jpg which came with a Praxon PDX we got about 5 years ago, which is now unsupported, it works very good and converts any analog phone plugged into the system into a powerful console, (provided you have a computer next to it) you just provide the box ip, user login, user pass, and extension, and voila. I'll be switching the company's phone system to Asterisk. I know * is way much more flexible and rich featured than the box we currently have, ...but I'll need to give the users a good mean to see what's going on, who is busy, easy transfer with click here and there, easy conference, easy queue handler, easy way to see/use many lines at the same time is there any best console they can use? I don't mind using a commercial product, if the only part we have to pay for is the gui, besides, we will buying the enterprise * version Thanks a bunch, Andres ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Jordi Nelissen E S C A U X Business IP Telephony www.escaux.com -- Email from people at escaux.com does not usually represent official policy of ESCAUX. See http://www.escaux.com/disclaimer for details. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] operator console
Talk to the folks at Asteria. The have a product called Reign. It looks just like your old interface, runs off .NET as a client on the machine. http://www.asteriasgi.com/pbx/reign On 11/7/06, Stephen Wingfield [EMAIL PROTECTED] wrote: Andres, The Bicom Systems Operator Panel is probably what you are looking for. OPCOM http://www.bicomsystems.com/docs/opcom/1.0/html/ This is included with every copy of PBXware and is fully supported. If you care to register you may order a trial of PBXware with our SOHO. Regards Steve steve 'at' bicomsystems 'dot' com - Original Message - From: Andres Paglayan To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Sent: Monday, October 30, 2006 5:27 PM Subject: [asterisk-users] operator console Hi, My users are currently using an operator console interface like this: see it at: http://www.whssf.org/interface.jpg which came with a Praxon PDX we got about 5 years ago, which is now unsupported, it works very good and converts any analog phone plugged into the system into a powerful console, (provided you have a computer next to it) you just provide the box ip, user login, user pass, and extension, and voila. I'll be switching the company's phone system to Asterisk. I know * is way much more flexible and rich featured than the box we currently have, ...but I'll need to give the users a good mean to see what's going on, who is busy, easy transfer with click here and there, easy conference, easy queue handler, easy way to see/use many lines at the same time is there any best console they can use? I don't mind using a commercial product, if the only part we have to pay for is the gui, besides, we will buying the enterprise * version Thanks a bunch, Andres ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] operator console
Andres, The Bicom Systems Operator Panel is probably what you are looking for. OPCOM http://www.bicomsystems.com/docs/opcom/1.0/html/ This is included with every copy of PBXware and is fully supported. If you care to register you may order a trial of PBXware with our SOHO. Regards Steve steve 'at' bicomsystems 'dot' com - Original Message - From: Andres Paglayan To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Sent: Monday, October 30, 2006 5:27 PM Subject: [asterisk-users] operator console Hi, My users are currently using an operator console interface like this: see it at: http://www.whssf.org/interface.jpg which came with a Praxon PDX we got about 5 years ago, which is now unsupported, it works very good and converts any analog phone plugged into the system into a powerful console, (provided you have a computer next to it) you just provide the box ip, user login, user pass, and extension, and voila. I'll be switching the company's phone system to Asterisk. I know * is way much more flexible and rich featured than the box we currently have, ...but I'll need to give the users a good mean to see what's going on, who is busy, easy transfer with click here and there, easy conference, easy queue handler, easy way to see/use many lines at the same time is there any best console they can use? I don't mind using a commercial product, if the only part we have to pay for is the gui, besides, we will buying the enterprise * version Thanks a bunch, Andres ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] operator console
...but I'll need to give the users a good mean to see what's going on, who is busy, easy transfer with click here and there, easy conference, easy queue handler, easy way to see/use many lines at the same time is there any best console they can use? Have a look at FOP : http://www.asternic.org/ ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Operator Console(s)/Shared Call Appearances
Hi Folks, I'm back on this subject again. What's the best way to have both phones ring simultaneously across say 3 operators + the executive? TIA On 7/24/06, Jerry Jones [EMAIL PROTECTED] wrote: Asterisk does not yet support bridged calls You can easily have a button labeled exec 1 ring on her phone at the same time it rings the execs phone, and have one light if he is on the phone Also FOP works great On Jul 23, 2006, at 3:42 PM, Mr. Jones wrote: Thanks Sebastian - You're right - I have limited experience in this area :) I think the idea below is workable, except we actually want it to work in the other direction - sort of. Essentially we want the receptionist to screen the calls when she's available. The executive should have option to answer the phone if its after hours, or they know the receptionist isn't available (or perhaps they recognize the caller ID and just want to take the call). Can you think of how this might work? I suppose the executive could be a member of his own queue? What do you think about this idea; 1. Call comes in at one of the executive numbers. 2. Executive phone starts ringing for a predetermined time. 3. The callerid is changed to also reflect the name/number of called executive, so that the receptionist knows for who the call was. 4. The call is dropped into a queue for the receptionist (queue because multiple calls to the receptionist at the same time are possible). This setup isn't all that hard, and doesn't require more than 4 sip accounts / phones and one queue, with one agent. Furthermore, if your company starts to grow, and more receptionists that have to answer the phone are needed, it's quite easy, all you have to do is add a sip account, one agent and add that agent to the existing queue. (About 2 minutes...) -- Sebastian Berm iPronto Communications ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Operator Console(s)/Shared Call Appearances
exten = 100,1,Dial(OP1OP2OP3EX1) where 100 is the extension the caller has dialed, OP1 is the first operator, OP2 is the second, OP3 is the third, and EX1 is the executive. on operator's phone, you could put a second line called (on the phone display) COVER or 100 or whatever. I do something similar in that I could potentially be at several different locations, my main extension rings on a second line on several other phones. No one knows whether I am at the office or at my home office. I like it that way. It keeps them guessing. On 9/1/06, Mr. Jones [EMAIL PROTECTED] wrote: Hi Folks,I'm back on this subject again. What's the best way to have bothphones ring simultaneously across say 3 operators + the executive? TIAOn 7/24/06, Jerry Jones [EMAIL PROTECTED] wrote: Asterisk does not yet support bridged calls You can easily have a button labeled exec 1 ring on her phone at the same time it rings the execs phone, and have one light if he is on the phone Also FOP works great On Jul 23, 2006, at 3:42 PM, Mr. Jones wrote: Thanks Sebastian - You're right - I have limited experience in this area :) I think the idea below is workable, except we actually want it to work in the other direction - sort of. Essentially we want the receptionist to screen the calls when she's available. The executive should have option to answer the phone if its after hours, or they know the receptionist isn't available (or perhaps they recognize the caller ID and just want to take the call). Can you think of how this might work? I suppose the executive could be a member of his own queue? What do you think about this idea; 1. Call comes in at one of the executive numbers. 2. Executive phone starts ringing for a predetermined time. 3. The callerid is changed to also reflect the name/number of called executive, so that the receptionist knows for who the call was. 4. The call is dropped into a queue for the receptionist (queue because multiple calls to the receptionist at the same time are possible). This setup isn't all that hard, and doesn't require more than 4 sip accounts / phones and one queue, with one agent. Furthermore, if your company starts to grow, and more receptionists that have to answer the phone are needed, it's quite easy, all you have to do is add a sip account, one agent and add that agent to the existing queue. (About 2 minutes...) -- Sebastian Berm iPronto Communications ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users___--Bandwidth and Colocation provided by Easynews.com --asterisk-users mailing listTo UNSUBSCRIBE or update options visit:http://lists.digium.com/mailman/listinfo/asterisk-users -- Lacy MooreAspendora, Inc. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Operator Console(s)/Shared Call Appearances
Here's something else that might be helpful.
;Splits the call so that the executive doesn't see his or her own name
needlessly)
[executive-extensions]
_X.,1,Dial,1,(SIP/${EXTEN}Local/[EMAIL PROTECTED]|20t)
_X.,2,Voicemail(${EXTEN}|su)
[receptioncue]
;This tells the receptionists who the call is for, and rings them all,
regardless of which executive the call is going to.
_X.,1,Set(CALLERID(name)=Exec-${EXTEN}${CALLERID(name)})
_X.,n,Dial(SIP/reception1SIP/reception2SIP/reception3)
This will ring all the phones, but will prefix the extension of the executive
being called to the name display on the receptionists phones. Additionally,
you could use set(SIP_INFO='info=alert-group') to make an Aastra phone only
ring once (but continue to be answerable). This will scale infinitely
without any config change - just send any calls to be handled this way to the
executive extensions context. If you want to use a name instead of the
extension, just create a line for each executive that replaces Exec-${EXTEN}
with their name.
-Tim
The above will ring the call on the executive phone, as well
On September 1, 2006 17:30, Mr. Jones wrote:
Hi Folks,
I'm back on this subject again. What's the best way to have both
phones ring simultaneously across say 3 operators + the executive?
TIA
On 7/24/06, Jerry Jones [EMAIL PROTECTED] wrote:
Asterisk does not yet support bridged calls
You can easily have a button labeled exec 1 ring on her phone at the
same time it rings the execs phone, and have one light if he is on
the phone
Also FOP works great
On Jul 23, 2006, at 3:42 PM, Mr. Jones wrote:
Thanks Sebastian -
You're right - I have limited experience in this area :)
I think the idea below is workable, except we actually want it to work
in the other direction - sort of.
Essentially we want the receptionist to screen the calls when she's
available. The executive should have option to answer the phone if its
after hours, or they know the receptionist isn't available (or perhaps
they recognize the caller ID and just want to take the call).
Can you think of how this might work? I suppose the executive could be
a member of his own queue?
What do you think about this idea;
1. Call comes in at one of the executive numbers.
2. Executive phone starts ringing for a predetermined time.
3. The callerid is changed to also reflect the name/number of called
executive, so that the receptionist knows for who the call was.
4. The call is dropped into a queue for the receptionist (queue
because
multiple calls to the receptionist at the same time are possible).
This setup isn't all that hard, and doesn't require more than 4 sip
accounts / phones and one queue, with one agent. Furthermore, if your
company starts to grow, and more receptionists that have to answer
the
phone are needed, it's quite easy, all you have to do is add a sip
account, one agent and add that agent to the existing queue. (About 2
minutes...)
--
Sebastian Berm
iPronto Communications
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--
Tim St. Pierre
IP telephony specialist
sip://[EMAIL PROTECTED]
Toronto: 647 722 6930
Toll-Free 1 888 488 6940
[EMAIL PROTECTED]
pgpZGB1FXrJgS.pgp
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Re: [asterisk-users] Operator Console(s)/Shared Call Appearances
Asterisk does not yet support bridged calls You can easily have a button labeled exec 1 ring on her phone at the same time it rings the execs phone, and have one light if he is on the phone Also FOP works great On Jul 23, 2006, at 3:42 PM, Mr. Jones wrote: Thanks Sebastian - You're right - I have limited experience in this area :) I think the idea below is workable, except we actually want it to work in the other direction - sort of. Essentially we want the receptionist to screen the calls when she's available. The executive should have option to answer the phone if its after hours, or they know the receptionist isn't available (or perhaps they recognize the caller ID and just want to take the call). Can you think of how this might work? I suppose the executive could be a member of his own queue? What do you think about this idea; 1. Call comes in at one of the executive numbers. 2. Executive phone starts ringing for a predetermined time. 3. The callerid is changed to also reflect the name/number of called executive, so that the receptionist knows for who the call was. 4. The call is dropped into a queue for the receptionist (queue because multiple calls to the receptionist at the same time are possible). This setup isn't all that hard, and doesn't require more than 4 sip accounts / phones and one queue, with one agent. Furthermore, if your company starts to grow, and more receptionists that have to answer the phone are needed, it's quite easy, all you have to do is add a sip account, one agent and add that agent to the existing queue. (About 2 minutes...) -- Sebastian Berm iPronto Communications ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Operator Console(s)/Shared Call Appearances
Does anybody know if shared appearance / BLA is on the * roadmap? And if so, when it might appear? I've seen people asking for it for quite a while, but I've never seen anybody say that it is in process or on the roadmap. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Operator Console(s)/Shared Call Appearances
On 7/24/06, Peder @ NetworkOblivion [EMAIL PROTECTED] wrote: Does anybody know if shared appearance / BLA is on the * roadmap? And if so, when it might appear? I've seen people asking for it for quite a while, but I've never seen anybody say that it is in process or on the roadmap. You need to subscribe to svn-commits. Mark has made some commits recently that I believe is starting to lay the initial groundwork for it. -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [asterisk-users] Operator Console(s)/Shared Call Appearances
I believe they are 'looking' at some sort of implementation. Supposedly not until at least v2.6 which is after the next major release (v2.4) I believe. In other words, it's a ways out! This is perhaps the biggest obstacle I have to getting client buy in! -Original Message- From: Peder @ NetworkOblivion [mailto:[EMAIL PROTECTED] Sent: Monday, July 24, 2006 5:26 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Operator Console(s)/Shared Call Appearances Does anybody know if shared appearance / BLA is on the * roadmap? And if so, when it might appear? I've seen people asking for it for quite a while, but I've never seen anybody say that it is in process or on the roadmap. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Operator Console(s)/Shared Call Appearances
Hi Mr. Jones, Mr. Jones wrote : snip It seems there are probably two routes, but I'm not sure of the limitations of each. 1. Shared call appearances. This would seem to be the most similar to what we currently have where we have stations/DNs for 3 executives on 3 assistants phones. Of course with the existing system we have lots of programmable buttons. We're leaning towards the SPA-942s, so I'd be interested to know how this might work (do we need the 4 line license, and are we limited to 4 call appearances)? SPA-942's look nice, I however have no experience in using them, but I don't really understand what you're trying to do this way. Do you want some kind of audio or other message so the receptionist knows when he or she can intercept a call? 2. Some form of PC application such as the one at Asternic.org, or something else. This would seem to have the most flexibility, but may require the operator to pay too much attention to the window, unless there's some audible notification. Still not what I should do in this situation... A couple of other alternatives maybe to create a queue, or possibly go with a side car type device. Well, it seems you haven't got very much experience in deploying * systems, which is absolutely no problem. What do you think about this idea; 1. Call comes in at one of the executive numbers. 2. Executive phone starts ringing for a predetermined time. 3. The callerid is changed to also reflect the name/number of called executive, so that the receptionist knows for who the call was. 4. The call is dropped into a queue for the receptionist (queue because multiple calls to the receptionist at the same time are possible). This setup isn't all that hard, and doesn't require more than 4 sip accounts / phones and one queue, with one agent. Furthermore, if your company starts to grow, and more receptionists that have to answer the phone are needed, it's quite easy, all you have to do is add a sip account, one agent and add that agent to the existing queue. (About 2 minutes...) -- Sebastian Berm iPronto Communications ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Operator Console(s)/Shared Call Appearances
Thanks Sebastian - You're right - I have limited experience in this area :) I think the idea below is workable, except we actually want it to work in the other direction - sort of. Essentially we want the receptionist to screen the calls when she's available. The executive should have option to answer the phone if its after hours, or they know the receptionist isn't available (or perhaps they recognize the caller ID and just want to take the call). Can you think of how this might work? I suppose the executive could be a member of his own queue? What do you think about this idea; 1. Call comes in at one of the executive numbers. 2. Executive phone starts ringing for a predetermined time. 3. The callerid is changed to also reflect the name/number of called executive, so that the receptionist knows for who the call was. 4. The call is dropped into a queue for the receptionist (queue because multiple calls to the receptionist at the same time are possible). This setup isn't all that hard, and doesn't require more than 4 sip accounts / phones and one queue, with one agent. Furthermore, if your company starts to grow, and more receptionists that have to answer the phone are needed, it's quite easy, all you have to do is add a sip account, one agent and add that agent to the existing queue. (About 2 minutes...) -- Sebastian Berm iPronto Communications ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
