Boa Tarde,
Alguém já trabalhou com EBS-FXS para módulo callcenter no Elastix,
Estou com problemas ao logar o agente, quando o mesmo loga ocorre a
mensagem de senha e quando digitada o mesmo se desloga automático.
Abaixo alguns logs;
> Channel Khomp/B1C8-0.0 was answered.
> Launching AgentLogin(2009) on Khomp/B1C8-0.0
[2016-09-21 12:45:21] DEBUG[5403]: channel.c:5407 set_format: Set channel
Khomp/B1C8-0.0 to write format slin16
[2016-09-21 12:45:21] DEBUG[5403]: channel.c:3596 ast_settimeout_full:
Scheduling timer at (50 requested / 50 actual) timer ticks per second
-- <Khomp/B1C8-0.0> Playing 'agent-pass.slin16' (language 'pt_BR')
[2016-09-21 12:45:23] DEBUG[5403]: channel.c:3596 ast_settimeout_full:
Scheduling timer at (0 requested / 0 actual) timer ticks per second
[2016-09-21 12:45:23] DEBUG[5403]: channel.c:3596 ast_settimeout_full:
Scheduling timer at (0 requested / 0 actual) timer ticks per second
[2016-09-21 12:45:23] DEBUG[5403]: channel.c:5407 set_format: Set channel
Khomp/B1C8-0.0 to write format alaw
[2016-09-21 12:45:23] DEBUG[5403]: channel.c:5407 set_format: Set channel
Khomp/B1C8-0.0 to write format slin
[2016-09-21 12:45:23] DEBUG[5403]: channel.c:3596 ast_settimeout_full:
Scheduling timer at (50 requested / 50 actual) timer ticks per second
[2016-09-21 12:45:23] DEBUG[5403]: channel.c:8825
ast_channel_start_silence_generator: Started silence generator on
'Khomp/B1C8-0.0'
[2016-09-21 12:45:24] DEBUG[3214]: manager.c:5279 process_message: Running
action 'CoreShowChannels'
[2016-09-21 12:45:24] DEBUG[3214]: manager.c:5279 process_message: Running
action 'QueueStatus'
[2016-09-21 12:45:24] DEBUG[3214]: manager.c:5279 process_message: Running
action 'CoreShowChannels'
[2016-09-21 12:45:24] DEBUG[3214]: manager.c:5279 process_message: Running
action 'QueueStatus'
[2016-09-21 12:45:25] DEBUG[5403]: channel.c:3596 ast_settimeout_full:
Scheduling timer at (0 requested / 0 actual) timer ticks per second
[2016-09-21 12:45:25] DEBUG[5403]: channel.c:8860
ast_channel_stop_silence_generator: Stopped silence generator on
'Khomp/B1C8-0.0'
[2016-09-21 12:45:25] DEBUG[5403]: channel.c:5407 set_format: Set channel
Khomp/B1C8-0.0 to write format alaw
[2016-09-21 12:45:25] DEBUG[5403]: channel.c:5407 set_format: Set channel
Khomp/B1C8-0.0 to write format slin16
[2016-09-21 12:45:25] DEBUG[5403]: channel.c:3596 ast_settimeout_full:
Scheduling timer at (50 requested / 50 actual) timer ticks per second
-- <Khomp/B1C8-0.0> Playing 'agent-loginok.slin16' (language 'pt_BR')
[2016-09-21 12:45:27] DEBUG[5403]: channel.c:3596 ast_settimeout_full:
Scheduling timer at (98 requested / 98 actual) timer ticks per second
[2016-09-21 12:45:27] DEBUG[5403]: channel.c:3596 ast_settimeout_full:
Scheduling timer at (0 requested / 0 actual) timer ticks per second
[2016-09-21 12:45:27] DEBUG[5403]: channel.c:3596 ast_settimeout_full:
Scheduling timer at (0 requested / 0 actual) timer ticks per second
[2016-09-21 12:45:27] DEBUG[5403]: channel.c:3596 ast_settimeout_full:
Scheduling timer at (0 requested / 0 actual) timer ticks per second
[2016-09-21 12:45:27] DEBUG[5403]: channel.c:5407 set_format: Set channel
Khomp/B1C8-0.0 to write format alaw
-- Started music on hold, class 'default', on Khomp/B1C8-0.0
[2016-09-21 12:45:27] DEBUG[5403]: channel.c:3596 ast_settimeout_full:
Scheduling timer at (50 requested / 50 actual) timer ticks per second
== Agent '2009' logged in (format alaw/alaw)
[2016-09-21 12:45:27] DEBUG[3215]: manager.c:5279 process_message: Running
action 'QueuePause'
[2016-09-21 12:45:27] DEBUG[3215]: app_queue.c:6303 set_member_paused:
unpausing already-unpaused queue member 7001:Agent/2009
[2016-09-21 12:45:27] DEBUG[5403]: chan_agent.c:2119 login_exec: Wrapup
time for Agent/2009 expired!
[2016-09-21 12:45:27] DEBUG[5403]: chan_agent.c:1284 check_availability:
Checking availability of '2009'
[2016-09-21 12:45:27] DEBUG[3798]: app_queue.c:1858 handle_statechange:
Device 'Agent/2009' changed to state '1' (Not in use)
[2016-09-21 12:45:27] DEBUG[5403]: channel.c:5407 set_format: Set channel
Khomp/B1C8-0.0 to write format slin
[2016-09-21 12:45:27] DEBUG[5403]: res_musiconhold.c:351
ast_moh_files_next: Khomp/B1C8-0.0 Opened file 0
'/var/lib/asterisk/mohmp3//fpm-calm-river'
[2016-09-21 12:45:27] DEBUG[3221]: manager.c:5279 process_message: Running
action 'AgentLogoff'
[2016-09-21 12:45:27] DEBUG[3221]: channel.c:2663 ast_softhangup_nolock:
Soft-Hanging up channel 'Khomp/B1C8-0.0'
-- Stopped music on hold on Khomp/B1C8-0.0
[2016-09-21 12:45:27] DEBUG[5403]: channel.c:5407 set_format: Set channel
Khomp/B1C8-0.0 to write format alaw
[2016-09-21 12:45:27] DEBUG[5403]: channel.c:3596 ast_settimeout_full:
Scheduling timer at (0 requested / 0 actual) timer ticks per second
== Agent '2009' logged out
--
Atenciosamente,
Rafael Gonçalves
Analista de suporte TI/Telecom N2
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