Do you have netflix? Are you affected?
You're a customer and you have access to ACCC to get some buttock
prodded ;-).
I think the suggestion was involving that route in addition to your
activities in the back end rather than instead of.
On 23/08/2021 9:50 am, Matthew Enger wrote:
Further to this, you end up with the other extreme, a customer
believes Netflix (who are saying it is us) and then lodge a TIO
complaint and we cannot fix it. So we get TIO fees for something which
is not our fault and which we have been trying to fix.
The customer just ends up upset as ultimately the party who needs to
fix it are not responding and pointing fingers elsewhere.
*MATTHEW ENGER* | Managing Director
*T *1300 789 299 *D *03 9909 3104 *M *0406 532 792
m.en...@xi.com.au | www.xi.com.au <http://www.xi.com.au>
This message is confidential. It may also be privileged or otherwise
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*From: *AusNOG <ausnog-boun...@lists.ausnog.net> on behalf of Nick
Pratley <n...@npratley.net>
*Date: *Monday, 23 August 2021 at 9:48 am
*To: *Mark Andrews <ma...@isc.org>
*Cc: *AusNOG Mailing List <aus...@ausnog.net>
*Subject: *Re: [AusNOG] Netflix Contact
> Direct your customers to the ACCC. They are paying for a service
from Netflix that they are not getting. That is illegal under
Australian consumer law.
100% agree with this in principle
But the problem here is it's just so easy to move providers now. 1
online order, no setup fee, and a few hours later (sometimes minutes?)
the problem probably goes away as you are on another provider with a
different IP. That is easier than dealing with ACCC / Netflix /
Provider, right?
Kinda drives the providers to want (and have) to fix it, before it
becomes a mass exodus.
Nick
On Sun, Aug 22, 2021 at 11:21 PM Mark Andrews <ma...@isc.org
<mailto:ma...@isc.org>> wrote:
Direct your customers to the ACCC. They are paying for a service
from Netflix that they are not getting. That is illegal under
Australian consumer law.
--
Mark Andrews
> On 22 Aug 2021, at 20:38, Jarryd Sullivan
<jarryd.sulli...@team.aussiebroadband.com.au
<mailto:jarryd.sulli...@team.aussiebroadband.com.au>> wrote:
>
> Can +1, we're in the same boat, been asked to focus on using the
ticketing system as our ticket is with the correct team
(geoblocking/VPN) however got 1 reply that ignored half of what we
wrote and has been radio silence since. Furthermore, we've
confirmed with most of the customers that they have never tried to
use a VPN to access content they shouldn't have access to, most of
them were quite confused. They have raised cases with Netflix
support themselves and have been instructed to contact their ISP
if they're being blocked.
>
> Jarryd Sullivan
>
>
> From: AusNOG <ausnog-boun...@lists.ausnog.net
<mailto:ausnog-boun...@lists.ausnog.net>> on behalf of Nathan
Brookfield <nathan.brookfi...@iperium.com.au
<mailto:nathan.brookfi...@iperium.com.au>>
> Date: Sunday, 22 August 2021 at 7:50 pm
> To: Damian Ivereigh <d...@launtel.net.au
<mailto:d...@launtel.net.au>>
> Cc: AusNOG Mailing List <aus...@ausnog.net
<mailto:aus...@ausnog.net>>
> Subject: Re: [AusNOG] Netflix Contact
>
> This is actually a problem internationally that everyone is
having and pretty much being ignored :(
> Nathan Brookfield
> General Manager
>
> p: 1300 592 330 | m: 0401 424 445 |
> w: http://iperium.co/ <http://iperium.co/>
> On 22 Aug 2021, at 19:47, Damian Ivereigh <d...@launtel.net.au
<mailto:d...@launtel.net.au>> wrote:
>
> Yeah mate, we're seeing the same thing. Very frustrating. Also
have a ticket open with them.
>
> On Sun, 22 Aug 2021, 18:52 Matthew Enger,
<mailto:m.en...@xi.com.au <mailto:m.en...@xi.com.au>> wrote:
> Hello,
>
> Anyone got a Netflix contact who can help with vpn/cgnat/geo
blocking?
>
> I have been emailing the peering db entry of
mailto:geosupp...@netflix.com <mailto:geosupp...@netflix.com> who
initially responded but then went dead.
>
> I have been following up regularly no reply. Created a new
ticket, no reply to that either.
>
> This has been going on for a number of weeks and I know of a
number of other providers also having similar issues so if anyone
has a contact who can help I am sure the industry would appreciate
it 😊
>
> Thanks.
>
>
>
>
> MATTHEW ENGER | Managing Director
> T 1300 789 299 D 03 9909 3104 M 0406 532 792
> mailto:m.en...@xi.com.au <mailto:m.en...@xi.com.au> |
http://www.xi.com.au <http://www.xi.com.au>
> This message is confidential. It may also be privileged or
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