Ever since we moved our 1400 odd services across to https://www.mobilenetwork.com.au/ I have since never had to deal with Telstra directly :)
Tim On Wed, May 31, 2023 at 9:02 PM Bradley Amm <b...@bradleyamm.com> wrote: > I wanted to change to email bill so I did. They cancelled my accounts and > moved to me to a new account number and lost all the names of 100odd > services so now our accounts team won’t know how to do internal charges as > the bill doesn’t have names on it. > > Sent from my iPad > > On 31 May 2023, at 6:16 pm, Matthew Mace <matt...@htsol.com.au> wrote: > > > Absolutely pathetic. Took me 7 months to be able to stop a paper bill and > be able to pay online. > > Happy to take my money, happy to give me an account and services but won’t > verify me so I could login to my account. > > Instead send me a 190-page long bill each month in the mail. Which even > though I didn’t want it was being charged a paper bill charge for as well!! > > Slightly happier that it’s not just me. 🤦♂️ > > > > Get Outlook for iOS <https://aka.ms/o0ukef> > ------------------------------ > *From:* AusNOG <ausnog-boun...@lists.ausnog.net> on behalf of > jared.hi...@serversaustralia.com.au <jared.hi...@serversaustralia.com.au> > *Sent:* Wednesday, May 31, 2023 4:46:41 PM > *To:* Ryan Spillane | 360 Consulting <ryan.spill...@360consulting.com.au>; > Matt Perkins <m...@spectrum.com.au>; ausnog@lists.ausnog.net < > ausnog@lists.ausnog.net> > *Subject:* Re: [AusNOG] Telstra. *tableflip* > > Argh I just had a massive fight with them too and want to port away! I > couldn’t get into the Telstra Business portal for a similar reason, I > needed my TB ID but they had no idea what that was, all I wanted to do was > pay my bill and they couldn’t work it out, they only just started forcing > you to login to pay too…. > > Took me just over 4 weeks and countless calls/chats/cases to sort it. The > worst part is, they tell you to go to the store, but if you have an account > manager on your business services, the store can’t help you!! You go to > your account manager and then they just send you to support! Argh! > > Business support has gone down hill and their insane amount of new portals > they want you to use is just ridiculous! I also have my cranky pants on lol > [image: Sent from Front] > > On May 31, 2023 at 4:28 PM GMT+10 ryan.spill...@360consulting.com.au > wrote: > > If you were a primary contact on the account then I was able to do it over > the phone with them, (was a couple of months ago, but they saw my mobile > was listed in another area) sent me the code, I verified and they updated > my details > > Ryan Spillane | CEO > 360 Consulting > > > -----Original Message----- > From: AusNOG <ausnog-boun...@lists.ausnog.net> On Behalf Of Matt Perkins > Sent: Wednesday, May 31, 2023 4:15 PM > To: ausnog@lists.ausnog.net > Subject: Re: [AusNOG] Telstra. *tableflip* > > I love that their Business security involves a letter head what is it > 1974. That will fool the fraudster they never will be able to duplicate a > letterhead. > > Matt > > > On 31/5/2023 4:08 pm, Rob Thomas wrote: > > Trying to log into our Telstra account and we are greeted with this > > lovely message: > > > > --- > > Two-step verification > > To protect the security of your account, we need to complete an > > additional authentication step. We refer to this as a two-step > > verification. > > > > As we don’t have any contact details listed on your account, we’re > > unable to complete the two-step verification. This means you’ll need > > to visit a Telstra store with a valid ID. You can find our nearest > > store here. > > > > Please remember to bring in a valid form of ID. If you’re a small > > business customer, please bring in a letter/document with your > > business’ letterhead on it. > > --- > > > > I've given Telstra my ID more times than I can possibly count, and > > this is it. I'm done. I can't even download my latest bill to pay them. > > > > So, I guess I'm going to be porting 200 odd mobiles away from them. > > They have succeeded in beating entropy, where it was easier to NOT > > change than it was to change. Well done Telstra, I guess. Thank you > > for finally convincing me that your incompetence was no longer worth > > tolerating. > > > > Yes, I do have my cranky pants on, how did you tell? > > > > --Rob > > > > > > _______________________________________________ > > AusNOG mailing list > > AusNOG@lists.ausnog.net > > https://urldefense.proofpoint.com/v2/url?u=https-3A__lists.ausnog.net_ > > mailman_listinfo_ausnog&d=DwIGaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_Cdp > > gnVfiiMM&r=eIm7NC6EadCFBSSLzpa1y526tV9iNwEjPKWheHlkuG_Du5z2ghn40h-wbfs > > oYkT_&m=C-p3iiFvN6Q2_phF51BDWN5zFY-QnvbSr5mJ2mmFrXg&s=ivBbayWiPzgDcRia > > Kpg6NFNNKhZ410RUhI7aQWzVqMc&e= > > -- > ** DO NOT SEND PRIVATE OR CONFIDENTIAL MATERIAL VIA EMAIL > > /* Matt Perkins > Direct 02 8916 8101 Spectrum Networks Ptd. Ltd. > Office 1300 133 299 m...@spectrum.com.au > ABN 66 090 112 913 Level 6, 350 George Street Sydney 2000 > > */ > > _______________________________________________ > AusNOG mailing list > AusNOG@lists.ausnog.net > > https://urldefense.proofpoint.com/v2/url?u=https-3A__lists.ausnog.net_mailman_listinfo_ausnog&d=DwIGaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=eIm7NC6EadCFBSSLzpa1y526tV9iNwEjPKWheHlkuG_Du5z2ghn40h-wbfsoYkT_&m=C-p3iiFvN6Q2_phF51BDWN5zFY-QnvbSr5mJ2mmFrXg&s=ivBbayWiPzgDcRiaKpg6NFNNKhZ410RUhI7aQWzVqMc&e= > > > _______________________________________________ > AusNOG mailing list > AusNOG@lists.ausnog.net > https://lists.ausnog.net/mailman/listinfo/ausnog > > _______________________________________________ > AusNOG mailing list > AusNOG@lists.ausnog.net > https://lists.ausnog.net/mailman/listinfo/ausnog >
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