[AusNOG] Mass Domain Registrant records updated
Guys, Sorry for the noise but we gained a client for hosting a few months back and when we asked the old agency to update the registrant email address into the clients email so we can transfer it out. What I believe has happened is the person that works for the agency who actioned the support ticket has done a mass update and updated over 600 domains and put the Registrant email address into our clients name/email address. Now, our client is getting daily emails saying domains are expiring, phone calls/emails requesting domain passwords and yesterday he got a call from someone abusing him because my client details is on the whois details who only contacted me yesterday and asked me what was going on. I told my client to refer them back to the agency however this is now disrupting his business by getting regular emails and phone calls plus this could be a major security/privacy issue to those who domains are affected. Even the agency's domain details are in our clients name. I have contacted the agency but they are like thanks and nothing has been actioned and it's been over 24 hours. Who can assist me with this I've contacted Afilias and AUDA and both are not responding or can't help me. Potentially if this access gets in the wrong hands, one could do so much damage hence we are trying to do the right thing and get it resolved. I believe the Agency is a reseller for TPP Wholesale. Regards, Cameron ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Mass Domain Registrant records updated
On 8/16/2019 12:00 PM, ausnog-requ...@lists.ausnog.net wrote: > Sorry for the noise but we gained a client for hosting a few months back and > when we asked the old agency to update the registrant email address into the > clients email so we can transfer it out. > > What I believe has happened is the person that works for the agency who > actioned the support ticket has done a mass update and updated over 600 > domains and put the Registrant email address into our clients name/email > address. > > Now, our client is getting daily emails saying domains are expiring, phone > calls/emails requesting domain passwords and yesterday he got a call from > someone abusing him because my client details is on the whois details who > only contacted me yesterday and asked me what was going on. I told my client > to refer them back to the agency however this is now disrupting his business > by getting regular emails and phone calls plus this could be a major > security/privacy issue to those who domains are affected. Even the agency's > domain details are in our clients name. > > I have contacted the agency but they are like thanks and nothing has been > actioned and it's been over 24 hours. Who can assist me with this I've > contacted Afilias and AUDA and both are not responding or can't help me. > > Potentially if this access gets in the wrong hands, one could do so much > damage hence we are trying to do the right thing and get it resolved. I > believe the Agency is a reseller for TPP Wholesale. This really should go straight to the registrar. Things with TPP Wholesale are a bit conplicated at the moment due to the sale. Just contact Arq Group senior management they should be able to sort this. You should have the CTO or one of the senior staff on speed dial by now. Dumped them years ago as soon as they purchased AussieHQ. Things went down hill really quick. That said Arq do well in the enterprise space. I don't blame them for wanting to get out of wholesale its not really a great market unless you are dedicated to it and have a lot of value added products. Regards Chad. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Mass Domain Registrant records updated
Thanks for those who responded off-list. I’m now making progress here and Daniel from AUDA is assisting me with this. Regards, Cameron -Original Message- From: AusNOG On Behalf Of Chad Kelly Sent: Friday, 16 August 2019 10:34 AM To: ausnog@lists.ausnog.net; ausnog-requ...@lists.ausnog.net Subject: Re: [AusNOG] Mass Domain Registrant records updated On 8/16/2019 12:00 PM, ausnog-requ...@lists.ausnog.net wrote: > Sorry for the noise but we gained a client for hosting a few months back and > when we asked the old agency to update the registrant email address into the > clients email so we can transfer it out. > > What I believe has happened is the person that works for the agency who > actioned the support ticket has done a mass update and updated over 600 > domains and put the Registrant email address into our clients name/email > address. > > Now, our client is getting daily emails saying domains are expiring, phone > calls/emails requesting domain passwords and yesterday he got a call from > someone abusing him because my client details is on the whois details who > only contacted me yesterday and asked me what was going on. I told my client > to refer them back to the agency however this is now disrupting his business > by getting regular emails and phone calls plus this could be a major > security/privacy issue to those who domains are affected. Even the agency's > domain details are in our clients name. > > I have contacted the agency but they are like thanks and nothing has been > actioned and it's been over 24 hours. Who can assist me with this I've > contacted Afilias and AUDA and both are not responding or can't help me. > > Potentially if this access gets in the wrong hands, one could do so much > damage hence we are trying to do the right thing and get it resolved. I > believe the Agency is a reseller for TPP Wholesale. This really should go straight to the registrar. Things with TPP Wholesale are a bit conplicated at the moment due to the sale. Just contact Arq Group senior management they should be able to sort this. You should have the CTO or one of the senior staff on speed dial by now. Dumped them years ago as soon as they purchased AussieHQ. Things went down hill really quick. That said Arq do well in the enterprise space. I don't blame them for wanting to get out of wholesale its not really a great market unless you are dedicated to it and have a lot of value added products. Regards Chad. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
