Hi Mal, I've sent you a direct email to get this resolved. On Thu, Feb 22, 2018 at 9:44 AM, TWIG Security <supp...@twig.com.au> wrote:
> Hi All, > I've not come across this problem before, but; > > I have a client (Medical Specialist) who has a LandLine with Telstra and > had ADSL with Exetel. The Landline also had a Fax number associated > (distinctive Ring Fax). > > The client has terminated the Fax and ADSL but Telstra are still refusing > to release the number for porting saying it is still associated with > another service. How to get them to update the records faster so we can > port the number urgently as the old property where the landline is located > is going to be sold and we need it ported to engin ASAP. > > > Anyone have an idea who to talk to as both (Telstra and Exetel) say their > service are terminated and the Telstra Support desk for this kind of > complex out-of-the-flow-chart scenario is not worth getting my blood > pressure up chasing for the client. > > > Cheers, > > Mal > > _______________________________________________ > AusNOG mailing list > AusNOG@lists.ausnog.net > http://lists.ausnog.net/mailman/listinfo/ausnog >
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