[backstage] Does the BBC ever respond to web site feedback?
The news page at http://news.bbc.co.uk/1/hi/business/10225181.stm currently lists 'JP Morgan gets record �33m fine' under 'Top Business Stories' on the right-hand side, just above the 'Most Popular...'. Do not adjust your set; that's really an unprintable character before the '33m', where there should be a pound sign. This happens because although the page itself is in the contemporary UTF-8 character set, the title in question is in some obsolete legacy 8-bit character set, and the byte 0xA3 which it _thinks_ should mean a pound sign is actually an invalid byte sequence. I reported this a few weeks ago, on a different story. It never got fixed, and the problem keeps happening. I also reported that Akamai was refusing to serve iPlayer content to my home 90.155.92.192/26 range of IP addresses, although it works fine on the 81.187.2.160/28 range that I really ought to have given back to the ISP but never quite did. (Seen with the real flash player, of course.). Nobody ever got back to me about that, either. -- dwmw2 - Sent via the backstage.bbc.co.uk discussion group. To unsubscribe, please visit http://backstage.bbc.co.uk/archives/2005/01/mailing_list.html. Unofficial list archive: http://www.mail-archive.com/backstage@lists.bbc.co.uk/
Re: [backstage] Does the BBC ever respond to web site feedback?
File a 'complaint' - they seem to elicit a faster response. On Thu, Jun 3, 2010 at 3:23 PM, David Woodhouse dw...@infradead.org wrote: The news page at http://news.bbc.co.uk/1/hi/business/10225181.stm currently lists 'JP Morgan gets record �33m fine' under 'Top Business Stories' on the right-hand side, just above the 'Most Popular...'. Do not adjust your set; that's really an unprintable character before the '33m', where there should be a pound sign. This happens because although the page itself is in the contemporary UTF-8 character set, the title in question is in some obsolete legacy 8-bit character set, and the byte 0xA3 which it _thinks_ should mean a pound sign is actually an invalid byte sequence. I reported this a few weeks ago, on a different story. It never got fixed, and the problem keeps happening. I also reported that Akamai was refusing to serve iPlayer content to my home 90.155.92.192/26 range of IP addresses, although it works fine on the 81.187.2.160/28 range that I really ought to have given back to the ISP but never quite did. (Seen with the real flash player, of course.). Nobody ever got back to me about that, either. -- dwmw2 - Sent via the backstage.bbc.co.uk discussion group. To unsubscribe, please visit http://backstage.bbc.co.uk/archives/2005/01/mailing_list.html. Unofficial list archive: http://www.mail-archive.com/backstage@lists.bbc.co.uk/ -- You can't build a reputation based on what you are going to do.
Re: [backstage] Does the BBC ever respond to web site feedback?
On 03/06/2010 15:23, David Woodhouse wrote: I reported this a few weeks ago, on a different story. It never got fixed, and the problem keeps happening. Try this http://www.flickr.com/photos/loopzilla/4665237563/ Gordo -- Think Feynman Gordon Joly gordon.j...@pobox.com - Sent via the backstage.bbc.co.uk discussion group. To unsubscribe, please visit http://backstage.bbc.co.uk/archives/2005/01/mailing_list.html. Unofficial list archive: http://www.mail-archive.com/backstage@lists.bbc.co.uk/
Re: [backstage] Does the BBC ever respond to web site feedback?
I reported this a few weeks ago, on a different story. It never got fixed, and the problem keeps happening. Forward your complaint to the Daily Mail ;) - Sent via the backstage.bbc.co.uk discussion group. To unsubscribe, please visit http://backstage.bbc.co.uk/archives/2005/01/mailing_list.html. Unofficial list archive: http://www.mail-archive.com/backstage@lists.bbc.co.uk/
Re: [backstage] Does the BBC ever respond to web site feedback?
and claim that they were put there by gay asylum seekers who got into by BBC through the back door... On 3 Jun 2010, at 17:03, Kieran Kunhya wrote: I reported this a few weeks ago, on a different story. It never got fixed, and the problem keeps happening. Forward your complaint to the Daily Mail ;) - Sent via the backstage.bbc.co.uk discussion group. To unsubscribe, please visit http://backstage.bbc.co.uk/archives/2005/01/mailing_list.html. Unofficial list archive: http://www.mail-archive.com/backstage@lists.bbc.co.uk/ - Sent via the backstage.bbc.co.uk discussion group. To unsubscribe, please visit http://backstage.bbc.co.uk/archives/2005/01/mailing_list.html. Unofficial list archive: http://www.mail-archive.com/backstage@lists.bbc.co.uk/
Re: [backstage] Does the BBC ever respond to web site feedback?
On 3 Jun 2010, at 15:23, David Woodhouse wrote: I reported this a few weeks ago, on a different story. It never got fixed, and the problem keeps happening. Generally when I've reported stuff it's been fixed. Occasionally, I've even received a nice thank-you email from the sub who's corrected the error. :-) S - Sent via the backstage.bbc.co.uk discussion group. To unsubscribe, please visit http://backstage.bbc.co.uk/archives/2005/01/mailing_list.html. Unofficial list archive: http://www.mail-archive.com/backstage@lists.bbc.co.uk/
Re: [backstage] Does the BBC ever respond to web site feedback?
http://www.bbc.co.uk/complaints/homepage/ http://www.bbc.co.uk/complaints/handle.shtml#reply Basically the bbc has to reply within 10 days I think, otherwise you can escalate it, Had quite a few technical one's in my time all of which had to and were responded to, Often something can be done, for incidence if there's a bug or error, or if some of the accessibility for a page is bust, Ant On 03/06/2010 17:10, Stephen Jolly st...@jollys.org wrote: On 3 Jun 2010, at 15:23, David Woodhouse wrote: I reported this a few weeks ago, on a different story. It never got fixed, and the problem keeps happening. Generally when I've reported stuff it's been fixed. Occasionally, I've even received a nice thank-you email from the sub who's corrected the error. :-) S - Sent via the backstage.bbc.co.uk discussion group. To unsubscribe, please visit http://backstage.bbc.co.uk/archives/2005/01/mailing_list.html. Unofficial list archive: http://www.mail-archive.com/backstage@lists.bbc.co.uk/ -- Anthony Mckale, Senior CSD Mob : 07912981657 Internal Phone : (02 776) 64470 BBC FMT Children's, TVC East Tower, Floor 1, Room E164 - Sent via the backstage.bbc.co.uk discussion group. To unsubscribe, please visit http://backstage.bbc.co.uk/archives/2005/01/mailing_list.html. Unofficial list archive: http://www.mail-archive.com/backstage@lists.bbc.co.uk/
Re: [backstage] Does the BBC ever respond to web site feedback?
ooh er missus. But the DMGT own Teletext who run the Gay Rabbit channel... On 3 June 2010 17:07, Alex Mace a...@hollytree.co.uk wrote: and claim that they were put there by gay asylum seekers who got into by BBC through the back door... On 3 Jun 2010, at 17:03, Kieran Kunhya wrote: I reported this a few weeks ago, on a different story. It never got fixed, and the problem keeps happening. Forward your complaint to the Daily Mail ;) - Sent via the backstage.bbc.co.uk discussion group. To unsubscribe, please visit http://backstage.bbc.co.uk/archives/2005/01/mailing_list.html. Unofficial list archive: http://www.mail-archive.com/backstage@lists.bbc.co.uk/ - Sent via the backstage.bbc.co.uk discussion group. To unsubscribe, please visit http://backstage.bbc.co.uk/archives/2005/01/mailing_list.html. Unofficial list archive: http://www.mail-archive.com/backstage@lists.bbc.co.uk/ -- Brian Butterworth follow me on twitter: http://twitter.com/briantist web: http://www.ukfree.tv - independent digital television and switchover advice, since 2002
Re: [backstage] Developer: Parsing AOD xml, and which PID is permanent?
A comment regarding the WMA content ... watch out with the media link URL. It only works if the listener is in UK (BBC does geo lookup). The trick is to use http://www.bbc.co.uk/listen/again/vpid.asx Since this is supposed to do the same geo lookup and then dynamically generate an ASX with the right link. There are hopes to make this use the PID so that it can be pretty static (eg asking for Farming Today and the backend always returning the most recent. I don't know if a vpid is re-used for a much later repeat. (I know this through working with Alan Ogilvie when trying to get the WMA content working for Reciva radios) Paul Sent while mobile On 3 Jun 2010, at 18:59, Steve Clarke mailinglis...@trumpton.org.uk wrote: Dear all, I am writing an alert application, which looks out for specific radio programs, and sends an alert (email / SMS, etc) when a program that meets specific criteria has been spotted on the audio on demand side of the BBC. I have three questions: 1) I am downloading the aod xml file, e.g. http://www.bbc.co.uk/radio/aod/availability/bbc7.xml There appear to be several ways to get similar information, and each seems to be formatted differently, however, this is the one that seems to have everything I need. QUESTION: Is this feed something that is around to stay? 2) In the aod XML file, there are records formatted in the following way: entry pid=p0081pm6 keykey data/key pidb007k1sk/pid servicebbc_7/service titletitle, series, episode/title synopsisoverview/synopsis availability start= ... / broadcast pid=p0081l0f version_pid=b006sqhl ... / parents parent pid=b00s8fp6 type=Seriesseries no./parent parent pid=b00f9sql type=Brandbrand/parent /parents links link details /links /entry I'd like to know if I've sent the text message / email out before, and before could be 6 months ago, when the program was last aired. I note that the version_pid is the same number as used in the link url. QUESTION: My question is which of the PIDs will _always_ be associated with this specific episode of this specific program? 3) Finally, a question, which is more of a comment. The mediaselector xml file seems to offer the WMA stream at 128kbps, but my internet radio only every plays it at 96kbps, and infact, I've seen posts stating that it is a 96kbps stream. QUESTION: Is the 128kbps for wma streams in the mediaselector.xml file a typo? many thanks and best regards, Steve Clarke - Sent via the backstage.bbc.co.uk discussion group. To unsubscribe, please visit http://backstage.bbc.co.uk/archives/2005/01/mailing_list.html. Unofficial list archive: http://www.mail-archive.com/backstage@lists.bbc.co.uk/ - Sent via the backstage.bbc.co.uk discussion group. To unsubscribe, please visit http://backstage.bbc.co.uk/archives/2005/01/mailing_list.html. Unofficial list archive: http://www.mail-archive.com/backstage@lists.bbc.co.uk/
Re: [backstage] Does the BBC ever respond to web site feedback?
On 3 June 2010 19:34, John O'Donovan john.odono...@bbc.co.uk wrote: Why the pound sign issue? We are updating our news CMS and in some rare cases older content in ISO-8859-1 is being pulled into UTF-8 pages and we are seeing these character issues. We are ironing them out and this will go away soon. The issue is apparent with brand new stories (the Top Business Stories section containing the JPM and Crozier links currently contain invalid UTF-8). I could understand why older Latin-1-encoded story content could cause a problem if they are not converted to UTF-8 before being blindly entered into a new UTF-8-based CMS, but why are new stories/links not being handled correctly? Cheers, Nick - Sent via the backstage.bbc.co.uk discussion group. To unsubscribe, please visit http://backstage.bbc.co.uk/archives/2005/01/mailing_list.html. Unofficial list archive: http://www.mail-archive.com/backstage@lists.bbc.co.uk/
