RE: [backstage] Does the BBC ever respond to web site feedback?
On Thu, 2010-06-03 at 19:34 +0100, John O'Donovan wrote: Hi David, Sorry for delayed reply -- because the backstage mailing list is (mis)configured to make you omit me from the recipients of your response, I didn't see it until now. We do respond to queries as fast as possible. Would be useful to know who you asked? For the charset issue, I used the 'contact us' facility on the BBC News web site. I did so again today, in fact, before I saw your email. For the iPlayer issue, I tried to do the same but ended up lost in the choices and using an 'Advertising served to UK user' form, which I figured should end up with someone who knew about GeoIP issues. I also sent an email to pcbroadb...@bbc.co.uk -- according to my email archives, they were able to fix a similar issue for me a couple of years ago. Why the pound sign issue? We are updating our news CMS and in some rare cases older content in ISO-8859-1 is being pulled into UTF-8 pages and we are seeing these character issues. We are ironing them out and this will go away soon. There's another one on http://news.bbc.co.uk/1/hi/business/10252263.stm right now (World Cup 'has �6.2bn insurance'). That's not older content -- it's new. Why would anyone be entering _new_ content in legacy 8-bit character sets? That stopped being sensible some time near the end of last century, didn't it? On the IP address range, we have a process for checking and declaring addresses are in the UK. If you send us the details we can check and update GeoIP records. Do you need more details than I already provided? As I said, _most_ of the BBC content works, it's just the Akamai CDN which refuses to serve iPlayer content to me. When I watch the RTMP traffic (from the official flash player of course) I see the same kind of rejection that I'd get from non-UK addresses: 0BC1 03 00 00 00 00 00 86 14 00 00 00 00 02 00 06 5f ..._ 0BD1 65 72 72 6f 72 00 3f f0 00 00 00 00 00 00 05 03 error.?. 0BE1 00 05 6c 65 76 65 6c 02 00 05 65 72 72 6f 72 00 ..level. ..error. 0BF1 04 63 6f 64 65 02 00 1e 4e 65 74 43 6f 6e 6e 65 .code... NetConne 0C01 63 74 69 6f 6e 2e 43 6f 6e 6e 65 63 74 2e 52 65 ction.Co nnect.Re 0C11 6a 65 63 74 65 64 00 0b 64 65 73 63 72 69 70 74 jected.. descript 0C21 69 6f 6e 02 00 29 5b 20 41 63 63 65 73 73 4d 61 ion..)[ AccessMa 0C31 6e 61 67 65 72 2e 52 65 6a 65 63 74 20 5d 20 3a nager.Re ject ] : 0C41 20 41 63 63 65 73 73 20 64 65 6e 69 c3 65 64 21 Access deni.ed! 0C51 00 00 09 ... This happens when I use IP addresses in the range 90.155.92.192/26 but not when I use IP addresses in the range 81.187.2.160/28. Does Akamai have its own GeoIP database, which is not in sync with the database that's used elsewhere? -- dwmw2 - Sent via the backstage.bbc.co.uk discussion group. To unsubscribe, please visit http://backstage.bbc.co.uk/archives/2005/01/mailing_list.html. Unofficial list archive: http://www.mail-archive.com/backstage@lists.bbc.co.uk/
Re: [backstage] Does the BBC ever respond to web site feedback?
On Fri, 2010-06-04 at 08:06 +0100, Brian Butterworth wrote: The short form of the headlines are destined for Ceefax - where 0x23 is £ and 0x5F is #... No, this is definitely something like ISO8859-1 or ISO8859-15. The byte where the pound sign should be is 0xA3, not 0x23. For example... $ curl -s http://news.bbc.co.uk/1/hi/business/10252263.stm | grep '[^£]1.1bn' | hexdump -C 09 09 09 3c 68 33 3e 3c 61 20 68 72 65 66 3d 22 |...h3a href=| 0010 2f 31 2f 68 69 2f 75 6b 2f 31 30 32 33 37 32 36 |/1/hi/uk/1023726| 0020 38 2e 73 74 6d 22 3e 4d 61 6e 20 55 74 64 20 6f |8.stmMan Utd o| 0030 77 6e 65 72 73 20 66 61 63 69 6e 67 20 a3 31 2e |wners facing .1.| 0040 31 62 6e 20 64 65 62 74 3c 2f 61 3e 3c 2f 68 33 |1bn debt/a/h3| 0050 3e 0a |.| The same headline is shown correctly in the 'most popular' section and the RSS feed (albeit encoded as the HTML entity #163; in the latter). -- dwmw2 - Sent via the backstage.bbc.co.uk discussion group. To unsubscribe, please visit http://backstage.bbc.co.uk/archives/2005/01/mailing_list.html. Unofficial list archive: http://www.mail-archive.com/backstage@lists.bbc.co.uk/
Re: [backstage] Does the BBC ever respond to web site feedback?
On Friday, June 4, 2010, Brian Butterworth briant...@freeview.tv wrote: The short form of the headlines are destined for Ceefax - where 0x23 is £ and 0x5F is #... /me idly wonders if any of the common character set conversion libraries support MODE7's character set… - Sent via the backstage.bbc.co.uk discussion group. To unsubscribe, please visit http://backstage.bbc.co.uk/archives/2005/01/mailing_list.html. Unofficial list archive: http://www.mail-archive.com/backstage@lists.bbc.co.uk/
[backstage] Does the BBC ever respond to web site feedback?
The news page at http://news.bbc.co.uk/1/hi/business/10225181.stm currently lists 'JP Morgan gets record �33m fine' under 'Top Business Stories' on the right-hand side, just above the 'Most Popular...'. Do not adjust your set; that's really an unprintable character before the '33m', where there should be a pound sign. This happens because although the page itself is in the contemporary UTF-8 character set, the title in question is in some obsolete legacy 8-bit character set, and the byte 0xA3 which it _thinks_ should mean a pound sign is actually an invalid byte sequence. I reported this a few weeks ago, on a different story. It never got fixed, and the problem keeps happening. I also reported that Akamai was refusing to serve iPlayer content to my home 90.155.92.192/26 range of IP addresses, although it works fine on the 81.187.2.160/28 range that I really ought to have given back to the ISP but never quite did. (Seen with the real flash player, of course.). Nobody ever got back to me about that, either. -- dwmw2 - Sent via the backstage.bbc.co.uk discussion group. To unsubscribe, please visit http://backstage.bbc.co.uk/archives/2005/01/mailing_list.html. Unofficial list archive: http://www.mail-archive.com/backstage@lists.bbc.co.uk/
Re: [backstage] Does the BBC ever respond to web site feedback?
File a 'complaint' - they seem to elicit a faster response. On Thu, Jun 3, 2010 at 3:23 PM, David Woodhouse dw...@infradead.org wrote: The news page at http://news.bbc.co.uk/1/hi/business/10225181.stm currently lists 'JP Morgan gets record �33m fine' under 'Top Business Stories' on the right-hand side, just above the 'Most Popular...'. Do not adjust your set; that's really an unprintable character before the '33m', where there should be a pound sign. This happens because although the page itself is in the contemporary UTF-8 character set, the title in question is in some obsolete legacy 8-bit character set, and the byte 0xA3 which it _thinks_ should mean a pound sign is actually an invalid byte sequence. I reported this a few weeks ago, on a different story. It never got fixed, and the problem keeps happening. I also reported that Akamai was refusing to serve iPlayer content to my home 90.155.92.192/26 range of IP addresses, although it works fine on the 81.187.2.160/28 range that I really ought to have given back to the ISP but never quite did. (Seen with the real flash player, of course.). Nobody ever got back to me about that, either. -- dwmw2 - Sent via the backstage.bbc.co.uk discussion group. To unsubscribe, please visit http://backstage.bbc.co.uk/archives/2005/01/mailing_list.html. Unofficial list archive: http://www.mail-archive.com/backstage@lists.bbc.co.uk/ -- You can't build a reputation based on what you are going to do.
Re: [backstage] Does the BBC ever respond to web site feedback?
On 03/06/2010 15:23, David Woodhouse wrote: I reported this a few weeks ago, on a different story. It never got fixed, and the problem keeps happening. Try this http://www.flickr.com/photos/loopzilla/4665237563/ Gordo -- Think Feynman Gordon Joly gordon.j...@pobox.com - Sent via the backstage.bbc.co.uk discussion group. To unsubscribe, please visit http://backstage.bbc.co.uk/archives/2005/01/mailing_list.html. Unofficial list archive: http://www.mail-archive.com/backstage@lists.bbc.co.uk/
Re: [backstage] Does the BBC ever respond to web site feedback?
I reported this a few weeks ago, on a different story. It never got fixed, and the problem keeps happening. Forward your complaint to the Daily Mail ;) - Sent via the backstage.bbc.co.uk discussion group. To unsubscribe, please visit http://backstage.bbc.co.uk/archives/2005/01/mailing_list.html. Unofficial list archive: http://www.mail-archive.com/backstage@lists.bbc.co.uk/
Re: [backstage] Does the BBC ever respond to web site feedback?
and claim that they were put there by gay asylum seekers who got into by BBC through the back door... On 3 Jun 2010, at 17:03, Kieran Kunhya wrote: I reported this a few weeks ago, on a different story. It never got fixed, and the problem keeps happening. Forward your complaint to the Daily Mail ;) - Sent via the backstage.bbc.co.uk discussion group. To unsubscribe, please visit http://backstage.bbc.co.uk/archives/2005/01/mailing_list.html. Unofficial list archive: http://www.mail-archive.com/backstage@lists.bbc.co.uk/ - Sent via the backstage.bbc.co.uk discussion group. To unsubscribe, please visit http://backstage.bbc.co.uk/archives/2005/01/mailing_list.html. Unofficial list archive: http://www.mail-archive.com/backstage@lists.bbc.co.uk/
Re: [backstage] Does the BBC ever respond to web site feedback?
On 3 Jun 2010, at 15:23, David Woodhouse wrote: I reported this a few weeks ago, on a different story. It never got fixed, and the problem keeps happening. Generally when I've reported stuff it's been fixed. Occasionally, I've even received a nice thank-you email from the sub who's corrected the error. :-) S - Sent via the backstage.bbc.co.uk discussion group. To unsubscribe, please visit http://backstage.bbc.co.uk/archives/2005/01/mailing_list.html. Unofficial list archive: http://www.mail-archive.com/backstage@lists.bbc.co.uk/
Re: [backstage] Does the BBC ever respond to web site feedback?
http://www.bbc.co.uk/complaints/homepage/ http://www.bbc.co.uk/complaints/handle.shtml#reply Basically the bbc has to reply within 10 days I think, otherwise you can escalate it, Had quite a few technical one's in my time all of which had to and were responded to, Often something can be done, for incidence if there's a bug or error, or if some of the accessibility for a page is bust, Ant On 03/06/2010 17:10, Stephen Jolly st...@jollys.org wrote: On 3 Jun 2010, at 15:23, David Woodhouse wrote: I reported this a few weeks ago, on a different story. It never got fixed, and the problem keeps happening. Generally when I've reported stuff it's been fixed. Occasionally, I've even received a nice thank-you email from the sub who's corrected the error. :-) S - Sent via the backstage.bbc.co.uk discussion group. To unsubscribe, please visit http://backstage.bbc.co.uk/archives/2005/01/mailing_list.html. Unofficial list archive: http://www.mail-archive.com/backstage@lists.bbc.co.uk/ -- Anthony Mckale, Senior CSD Mob : 07912981657 Internal Phone : (02 776) 64470 BBC FMT Children's, TVC East Tower, Floor 1, Room E164 - Sent via the backstage.bbc.co.uk discussion group. To unsubscribe, please visit http://backstage.bbc.co.uk/archives/2005/01/mailing_list.html. Unofficial list archive: http://www.mail-archive.com/backstage@lists.bbc.co.uk/
Re: [backstage] Does the BBC ever respond to web site feedback?
ooh er missus. But the DMGT own Teletext who run the Gay Rabbit channel... On 3 June 2010 17:07, Alex Mace a...@hollytree.co.uk wrote: and claim that they were put there by gay asylum seekers who got into by BBC through the back door... On 3 Jun 2010, at 17:03, Kieran Kunhya wrote: I reported this a few weeks ago, on a different story. It never got fixed, and the problem keeps happening. Forward your complaint to the Daily Mail ;) - Sent via the backstage.bbc.co.uk discussion group. To unsubscribe, please visit http://backstage.bbc.co.uk/archives/2005/01/mailing_list.html. Unofficial list archive: http://www.mail-archive.com/backstage@lists.bbc.co.uk/ - Sent via the backstage.bbc.co.uk discussion group. To unsubscribe, please visit http://backstage.bbc.co.uk/archives/2005/01/mailing_list.html. Unofficial list archive: http://www.mail-archive.com/backstage@lists.bbc.co.uk/ -- Brian Butterworth follow me on twitter: http://twitter.com/briantist web: http://www.ukfree.tv - independent digital television and switchover advice, since 2002
Re: [backstage] Does the BBC ever respond to web site feedback?
On 3 June 2010 19:34, John O'Donovan john.odono...@bbc.co.uk wrote: Why the pound sign issue? We are updating our news CMS and in some rare cases older content in ISO-8859-1 is being pulled into UTF-8 pages and we are seeing these character issues. We are ironing them out and this will go away soon. The issue is apparent with brand new stories (the Top Business Stories section containing the JPM and Crozier links currently contain invalid UTF-8). I could understand why older Latin-1-encoded story content could cause a problem if they are not converted to UTF-8 before being blindly entered into a new UTF-8-based CMS, but why are new stories/links not being handled correctly? Cheers, Nick - Sent via the backstage.bbc.co.uk discussion group. To unsubscribe, please visit http://backstage.bbc.co.uk/archives/2005/01/mailing_list.html. Unofficial list archive: http://www.mail-archive.com/backstage@lists.bbc.co.uk/
