Re: [Blink] Blink Crashes in new 4.4.6

[Olav Seyfarth]

  
  
Folks, please calm down and stop blaming.
  Focus on asking for info nicely (devs) and provide decent
  information without being asked for (users).
Devs should provide a template which info a reporter should
  provide.
  Users should give the requested info and probably anything they
  noticed.
(voice from off)

  

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Re: [Blink] Blink Crashes in new 4.4.6

[Alexander Offner]

well at least one of the reporters (me) offered his help to find the 
cause of the problem in his email from 14/04/16 14:22 to this mailing 
list. He got ignored...
And this particular problem has been reported by 10 to 15 people now, i 
saw no single reply asking any user to test anything.


@Anders: I asked for a softphone, you tell me which hardphone you use. 
Maybe your users are complaining for a reason.


@Arian: if you want us to help/test, you have to tell us what to do.

Anders Rayner-Karlsson <mailto:anders...@me.com>
24 May 2016 at 14:36

That's exactly my point.


I work in support, I see whines like Alexander's all day long. Some 
problems are not trivial, some problems does not occur outside very 
specific environments, some problems actually require the reporter to 
*help* instead of just complain.



-Original Message-
From: Adrian Georgescu <a...@ag-projects.com> <mailto:a...@ag-projects.com>
Reply: Blink Support Forum <blink@lists.ag-projects.com> 
<mailto:blink@lists.ag-projects.com>

Date: 24 May 2016 at 12:35:43
To: Blink Support Forum <blink@lists.ag-projects.com> 
<mailto:blink@lists.ag-projects.com>

Subject: Re: [Blink] Blink Crashes in new 4.4.6

> This particular problem is tehnically 'untrackable' using the crash 
report. If we could
> track it, we would had fixed it by now as we did with the other 
problems we had in the last

> 7 years.
>
> Arian
>
>
> > On 24 May 2016, at 14:30, Anders Rayner-Karlsson wrote:
> >
> >
> > Oh look, another self-entitled brat who can whine but can't file 
decent bugreports

> and has no staying-power to actually help track the problem down.
> >
> > Buy a Polycom. Got one standing on my desk, works, pain in the 
arse to upgrade the firmware

> but it'll do what you want.
> >
> > -Original Message-
> > From: Alexander Offner
> > Reply: Blink Support Forum
> > Date: 24 May 2016 at 12:27:25
> > To: Blink Support Forum
> > Subject: [Blink] Blink Crashes in new 4.4.6
> >
> > > Oh look, a new blink pro version in the appstore.
> > > Oh look: "Fixed some multi-threading issues that may lead to 
crashes."

> > > Oh look, three crashes in less than a hour.
> > >
> > > Maybe we should start accepting this bug will never be fixed. 
(Please

> > > prove me wrong)
> > >
> > > Anyone on the list can recommend a good alternative sip client 
for mac,
> > > something which can do attended transfer and does not crash all 
day long?

> > > ___
> > > Blink mailing list
> > > Blink@lists.ag-projects.com
> > > http://lists.ag-projects.com/mailman/listinfo/blink
> > >
> > ___
> > Blink mailing list
> > Blink@lists.ag-projects.com
> > http://lists.ag-projects.com/mailman/listinfo/blink
>
> ___
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> Blink@lists.ag-projects.com
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>
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Adrian Georgescu <mailto:a...@ag-projects.com>
24 May 2016 at 14:35
This particular problem is tehnically 'untrackable' using the crash 
report. If we could track it, we would had fixed it by now as we did 
with the other problems we had in the last 7 years.


Arian



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Re: [Blink] Blink Crashes in new 4.4.6

[Anders Rayner-Karlsson]

That's exactly my point.

I work in support, I see whines like Alexander's all day long. Some problems 
are not trivial, some problems does not occur outside very specific 
environments, some problems actually require the reporter to *help* instead of 
just complain.

-Original Message-
From: Adrian Georgescu <a...@ag-projects.com>
Reply: Blink Support Forum <blink@lists.ag-projects.com>
Date: 24 May 2016 at 12:35:43
To: Blink Support Forum <blink@lists.ag-projects.com>
Subject:  Re: [Blink] Blink Crashes in new 4.4.6

> This particular problem is tehnically ‘untrackable’ using the crash report. 
> If we could  
> track it, we would had fixed it by now as we did with the other problems we 
> had in the last  
> 7 years.
>  
> Arian
>  
>  
> > On 24 May 2016, at 14:30, Anders Rayner-Karlsson wrote:
> >
> >
> > Oh look, another self-entitled brat who can whine but can't file decent 
> > bugreports  
> and has no staying-power to actually help track the problem down.
> >
> > Buy a Polycom. Got one standing on my desk, works, pain in the arse to 
> > upgrade the firmware  
> but it'll do what you want.
> >
> > -Original Message-
> > From: Alexander Offner
> > Reply: Blink Support Forum  
> > Date: 24 May 2016 at 12:27:25
> > To: Blink Support Forum  
> > Subject: [Blink] Blink Crashes in new 4.4.6
> >
> > > Oh look, a new blink pro version in the appstore.
> > > Oh look: "Fixed some multi-threading issues that may lead to crashes."
> > > Oh look, three crashes in less than a hour.
> > >
> > > Maybe we should start accepting this bug will never be fixed. (Please
> > > prove me wrong)
> > >
> > > Anyone on the list can recommend a good alternative sip client for mac,
> > > something which can do attended transfer and does not crash all day long?
> > > ___
> > > Blink mailing list
> > > Blink@lists.ag-projects.com
> > > http://lists.ag-projects.com/mailman/listinfo/blink
> > >
> > ___
> > Blink mailing list
> > Blink@lists.ag-projects.com
> > http://lists.ag-projects.com/mailman/listinfo/blink
>  
> ___
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>  
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Re: [Blink] Blink Crashes in new 4.4.6

[Nick]

Blink is a frankenstein monster with way too many features - i accepted a loss 
of features and chose to use telephone for mac which is excellent at connecting 
to asterisk staying connected and working.

Nick

> On 24 May 2016, at 13:29, Adrian Georgescu  wrote:
> 
> Well, we still try at least.
> 
> 
>> On 24 May 2016, at 14:26, Alexander Offner  wrote:
>> 
>> Oh look, a new blink pro version in the appstore.
>> Oh look: "Fixed some multi-threading issues that may lead to crashes."
>> Oh look, three crashes in less than a hour.
>> 
>> Maybe we should start accepting this bug will never be fixed. (Please prove 
>> me wrong)
>> 
>> Anyone on the list can recommend a good alternative sip client for mac, 
>> something which can do attended transfer and does not crash all day long?
>> > Pro_2016-05-24-141422_NIS.crash>___
>> Blink mailing list
>> Blink@lists.ag-projects.com
>> http://lists.ag-projects.com/mailman/listinfo/blink
> 
> ___
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Re: [Blink] Blink Crashes in new 4.4.6

[Anders Rayner-Karlsson]

Oh look, another self-entitled brat who can whine but can't file decent 
bugreports and has no staying-power to actually help track the problem down.

Buy a Polycom. Got one standing on my desk, works, pain in the arse to upgrade 
the firmware but it'll do what you want.

-Original Message-
From: Alexander Offner <a...@kopiright.com>
Reply: Blink Support Forum <blink@lists.ag-projects.com>
Date: 24 May 2016 at 12:27:25
To: Blink Support Forum <blink@lists.ag-projects.com>
Subject:  [Blink] Blink Crashes in new 4.4.6

> Oh look, a new blink pro version in the appstore.
> Oh look: "Fixed some multi-threading issues that may lead to crashes."
> Oh look, three crashes in less than a hour.
>  
> Maybe we should start accepting this bug will never be fixed. (Please
> prove me wrong)
>  
> Anyone on the list can recommend a good alternative sip client for mac,
> something which can do attended transfer and does not crash all day long?
> ___
> Blink mailing list
> Blink@lists.ag-projects.com
> http://lists.ag-projects.com/mailman/listinfo/blink
>  
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Re: [Blink] Blink Crashes in new 4.4.6

[Nick]

Press T when on a call

Nick

> On 24 May 2016, at 13:29, Adrian Georgescu  wrote:
> 
> Well, we still try at least.
> 
> 
>> On 24 May 2016, at 14:26, Alexander Offner  wrote:
>> 
>> Oh look, a new blink pro version in the appstore.
>> Oh look: "Fixed some multi-threading issues that may lead to crashes."
>> Oh look, three crashes in less than a hour.
>> 
>> Maybe we should start accepting this bug will never be fixed. (Please prove 
>> me wrong)
>> 
>> Anyone on the list can recommend a good alternative sip client for mac, 
>> something which can do attended transfer and does not crash all day long?
>> > Pro_2016-05-24-141422_NIS.crash>___
>> Blink mailing list
>> Blink@lists.ag-projects.com
>> http://lists.ag-projects.com/mailman/listinfo/blink
> 
> ___
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> Blink@lists.ag-projects.com
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Re: [Blink] Blink Crashes in new 4.4.6

[Alexander Offner]

tried it, never got atxfr working on our asterisk



Nick 
24. Mai 2016 um 14:28
telephone

Nick



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Alexander Offner 
24. Mai 2016 um 14:26
Oh look, a new blink pro version in the appstore.
Oh look: "Fixed some multi-threading issues that may lead to crashes."
Oh look, three crashes in less than a hour.

Maybe we should start accepting this bug will never be fixed. (Please 
prove me wrong)


Anyone on the list can recommend a good alternative sip client for 
mac, something which can do attended transfer and does not crash all 
day long?

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Re: [Blink] Blink Crashes in new 4.4.6

[Adrian Georgescu]

Well, we still try at least.


> On 24 May 2016, at 14:26, Alexander Offner  wrote:
> 
> Oh look, a new blink pro version in the appstore.
> Oh look: "Fixed some multi-threading issues that may lead to crashes."
> Oh look, three crashes in less than a hour.
> 
> Maybe we should start accepting this bug will never be fixed. (Please prove 
> me wrong)
> 
> Anyone on the list can recommend a good alternative sip client for mac, 
> something which can do attended transfer and does not crash all day long?
>  Pro_2016-05-24-141422_NIS.crash>___
> Blink mailing list
> Blink@lists.ag-projects.com
> http://lists.ag-projects.com/mailman/listinfo/blink

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Re: [Blink] Blink Crashes in new 4.4.6

[Nick]

telephone

Nick


> On 24 May 2016, at 13:26, Alexander Offner  wrote:
> 
> Oh look, a new blink pro version in the appstore.
> Oh look: "Fixed some multi-threading issues that may lead to crashes."
> Oh look, three crashes in less than a hour.
> 
> Maybe we should start accepting this bug will never be fixed. (Please prove 
> me wrong)
> 
> Anyone on the list can recommend a good alternative sip client for mac, 
> something which can do attended transfer and does not crash all day long?
>  Pro_2016-05-24-141422_NIS.crash>___
> Blink mailing list
> Blink@lists.ag-projects.com
> http://lists.ag-projects.com/mailman/listinfo/blink

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[Blink] Blink Crashes in new 4.4.6

[Alexander Offner]

Oh look, a new blink pro version in the appstore.
Oh look: "Fixed some multi-threading issues that may lead to crashes."
Oh look, three crashes in less than a hour.

Maybe we should start accepting this bug will never be fixed. (Please 
prove me wrong)


Anyone on the list can recommend a good alternative sip client for mac, 
something which can do attended transfer and does not crash all day long?
Process:   Blink Pro [73840]
Path:  /Applications/Blink Pro.app/Contents/MacOS/Blink Pro
Identifier:com.agprojects.Blink
Version:   4.4.6 (26931)
App Item ID:   404360415
App External ID:   817501304
Code Type: X86-64 (Native)
Parent Process:??? [1]
Responsible:   Blink Pro [73840]
User ID:   501

Date/Time: 2016-05-24 14:14:21.253 +0200
OS Version:Mac OS X 10.11.4 (15E65)
Report Version:11
Anonymous UUID:474B10F9-9EA3-91E7-55B8-F65A6BB2D912


Time Awake Since Boot: 62 seconds

System Integrity Protection: enabled

Crashed Thread:0  Dispatch queue: com.apple.main-thread

Exception Type:EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:   KERN_INVALID_ADDRESS at 0x0018
Exception Note:EXC_CORPSE_NOTIFY

VM Regions Near 0x18:
--> 
__TEXT 00010283d000-000102842000 [   20K] r-x/rwx 
SM=COW  /Applications/Blink Pro.app/Contents/MacOS/Blink Pro

Application Specific Information:
objc_msgSend() selector name: isKindOfClass:


Global Trace Buffer (reverse chronological seconds):
990.521311   AppleJPEG  0x7fff96ac105e [0x7fb821186a00] 
Created session

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libobjc.A.dylib 0x7fff9587b4dd objc_msgSend + 29
1   com.apple.AppKit0x7fff9d03fa6d -[NSTableView 
_shouldUseSecondaryHighlightColor] + 65
2   com.apple.AppKit0x7fff9d03fa20 -[NSTableView 
selectionShouldUsePrimaryColor] + 17
3   com.apple.AppKit0x7fff9d6242c8 -[NSTableView 
_drawBackgroundForGroupRow:clipRect:isButtedUpRow:] + 134
4   com.apple.AppKit0x7fff9d1a89c4 -[NSTableView 
drawRowIndexes:clipRect:] + 560
5   com.apple.AppKit0x7fff9d2345fd -[NSOutlineView 
drawRowIndexes:clipRect:] + 113
6   com.apple.AppKit0x7fff9d0a86f7 -[NSTableView 
drawRect:] + 1480
7   com.apple.AppKit0x7fff9d087dd6 -[NSView 
_drawRect:clip:] + 3626
8   com.apple.AppKit0x7fff9d0dfdb1 -[NSView 
_recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1873
9   com.apple.AppKit0x7fff9d0e018e -[NSView 
_recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2862
10  com.apple.AppKit0x7fff9d0e018e -[NSView 
_recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2862
11  com.apple.AppKit0x7fff9d0e018e -[NSView 
_recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2862
12  com.apple.AppKit0x7fff9d0e018e -[NSView 
_recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2862
13  com.apple.AppKit0x7fff9d0e018e -[NSView 
_recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2862
14  com.apple.AppKit0x7fff9d0e018e -[NSView 
_recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2862
15  com.apple.AppKit0x7fff9d0854ff -[NSView 
_recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:]
 + 838
16  com.apple.AppKit0x7fff9d084ce4 -[NSThemeFrame 
_recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:]
 + 334
17  com.apple.AppKit0x7fff9d0830ef -[NSView 
_displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2449
18  com.apple.AppKit0x7fff9d07e4f9 -[NSView 
displayIfNeeded] + 1950
19  com.apple.AppKit0x7fff9d07dd40 -[NSWindow 
displayIfNeeded] + 232
20  com.apple.AppKit0x7fff9d7024bb 
___NSWindowGetDisplayCycleObserver_block_invoke6365 + 476
21  com.apple.AppKit0x7fff9d07d6da __37+[NSDisplayCycle 
currentDisplayCycle]_block_invoke + 941
22  com.apple.QuartzCore0x7fff8ef2bf71 
CA::Transaction::run_commit_handlers(CATransactionPhase) + 85
23  com.apple.QuartzCore0x7fff8ef2b42c 
CA::Context::commit_transaction(CA::Transaction*) + 160
24  com.apple.QuartzCore0x7fff8ef2b0ec 
CA::Transaction::commit() + 508
25  com.apple.QuartzCore0x7fff8ef36977 
CA::Transaction::observer_callback(__CFRunLoopObserver*, unsigned long, void*) 
+ 71
26  com.apple.CoreFoundation0x7fff883b9067 
__CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23
27