*Position : Incident ManagerLocation : Philadelphia, PADuration : 12+MOnths*
*Face To Face InterviewDONOT SUBMIT H1B OR OPT'S* *Scope:*Crucial part of the Production Support team which is responsible for managing incidents for new and existing Products. This incident manager is responsible for ensuring that all incidents are identified, triaged and resolved within SLA guidelines. Additionally, this position will be responsible for ensuring that all root-cause analysis is documented for high severity incidents and delivered to the respective Product owners. This position will interface with various operations teams to bring quickly and timely resolutions to incidents. Work is performed in a 24/7 operations environment. Must be available to work weekends and holidays on an on call basis. Bachelor’s degree in Computer Science, Engineering, Business or related field or equivalent work experience is required. *Skills:* 7+ years of tech industry and/or work experience in Customer Service, Incident and Problem Management functions and strong understanding of ITIL and Incident Management practices. Experience with monitoring technologies. Experience working in a large (1000+ server) and complex operations environments. Basic understanding of Unix ------------------------------ Regards: Amer Ali - Sr.IT Recruiter ITBrainiac Inc. Direct : 609-423-4147 || amer....@itbtalent.com Gtalk: Ameritbtalent Princeton,NJ 08540 Website: www.itbrainiac.com -- You received this message because you are subscribed to the Google Groups "Business_Intelligence" group. To unsubscribe from this group and stop receiving emails from it, send an email to business_intelligence+unsubscr...@googlegroups.com. To post to this group, send email to business_intelligence@googlegroups.com. Visit this group at https://groups.google.com/group/business_intelligence. For more options, visit https://groups.google.com/d/optout.
