* Position : Lync Support EngineerLocation : Fort Worth, TXDuration : 6-12+Months EXPERIENCE : *User support for Microsoft Exchange UM 2013 hosted in Office 365 related to the Skype/Lync environment. Skype/Lync user provisioning and support. Opening tickets with Tier 3 support and assist on troubleshooting. User provisioning and Tier 2 troubleshooting support. Installation and hardware and software support, including firmware upgrades on AudioCodes SBA gateways. Solid understanding of VoIP monitoring and interpreting SIP and network traces. Mentoring and training support personnel in the area of Microsoft Skype/Lync VoIP. Produce training materials and host training sessions with support personnel in the area of Microsoft Skype for Business. Understanding and background with traditional TDM voice platforms desired. Powershell skills desired.
*Will be responsible for the following as well as other related duties:* Lync/Skype for Business voice support duties. SIP phone configuration and support for the migration of existing TDM network to Microsoft Lync VoIP. Upgrade Polycom SIP phones to latest firmware. Troubleshoot phones issues like drop calls and quality issues. Gather information from field telecom personnel to design and implement VoIP solutions. ------------------------------ Regards: Amer Ali - Sr.IT Recruiter ITBrainiac Inc. Direct : 609-423-4147 || amer....@itbtalent.com Gtalk: Ameritbtalent Princeton,NJ 08540 Website: www.itbrainiac.com -- You received this message because you are subscribed to the Google Groups "Business_Intelligence" group. To unsubscribe from this group and stop receiving emails from it, send an email to business_intelligence+unsubscr...@googlegroups.com. To post to this group, send email to business_intelligence@googlegroups.com. Visit this group at https://groups.google.com/group/business_intelligence. For more options, visit https://groups.google.com/d/optout.
