* *** Send Resumes to * *prasa...@sagarsoft.com* <prasa...@sagarsoft.com>* ****
Hi . This is Prasanna with Sagarsoft, Staying current with technology, finding great consultants and exceeding our clients' expectations are our primary objectives. Thanks for your time and attention to this e-mail. Please let me know if you are available *Role: **Microsoft Dynamics CRM Support Engineer / Developer* *Duration: 12 Months* *Location: **Wilmington, DE* *Description* We are seeking for an experienced Microsoft Dynamics CRM Support Engineer/Developer with strong analytical abilities, excellent development and debugging skills, and strong communication skills both written and verbal. *Key Accountabilities:* - Analysis and development of technical solutions for our global Customer Relationship Management (CRM) - Provide 2nd & 3rd line support to our global user base - Clearly document problem description, each activity and solution for each case - Perform in-depth analysis of issues to determine causes and solutions - Work with customers, development, support and other members of the team to investigate, test and develop solutions and workarounds to resolve issues and requests - Communicate the status of issues to clients and to the CRM team management - Identify high priority customer issues and escalate to management as appropriate *Key Success Criteria:* - Excellent Team player - Realize personal accountability within team - Excellent interpersonal and communication skills are essential - Must possess high degree of initiative; anticipate and avoid problems; proactively resolve issues - Must be thorough, have strong analytical and follow up skills, and be able to research/learn independently - Strong system development lifecycle/methodology experience - Contributing team player with excellent communication skills, managing your own workload and work well on your own initiative. *Product experience required:* - At least 3 years development experience working with MS Dynamics CRM 2011/2013, 4+ years experience preferred - Recent in-depth experience managing or administering Microsoft SQL Server databases using Microsoft SQL Server 2008, 2008 R2 or 2012. - Familiarity with common TCP/IP protocols including HTTP and SMTP. - Experience with Performance Monitoring and load testing methodologies. - Demonstrable experience developing and deploying web service based solutions - Experience administering Microsoft IIS web servers (versions 7.0 and 7.5) - Excellent understanding of XML and HTML data structures - Hands on experience with client-side JavaScript and C# .NET - Hands on experience with WCF (Windows Communication Foundation) - Strong support desk experience including call logging and SLA compliance - Microsoft SQL Server (Reporting Service and Integration Services experience is highly desirable) - Bachelors degree in Computer Science or a related discipline, typically six or more years of solid, diverse work experience in IT with a minimum of four years experience application program development, or the equivalent in education and work experience. *Preferred skills:* - Outlook and Telephony (CTI) Integration with MS CRM product - Microsoft Team Foundation Server or equivalent experience with a comparable ALM tool. - Solid mastery of Microsoft Office tools (Outlook, Excel, Macros, PowerPoint etc.) - Database model design, implementation, maintenance, performance tuning *Thanks Prasanna Sr IT RecruiterSagarsoft Inc Phone : 860-993-1058* Email : prasa...@sagarsoft.com URL : www.sagarsoft.com -- You received this message because you are subscribed to the Google Groups "Business_Intelligence" group. To unsubscribe from this group and stop receiving emails from it, send an email to business_intelligence+unsubscr...@googlegroups.com. To post to this group, send email to business_intelligence@googlegroups.com. Visit this group at http://groups.google.com/group/business_intelligence. For more options, visit https://groups.google.com/d/optout.
