>I need to write a UCCX script that will transfer calls to available agent based on longest idle time.
This is configured on the CSQ via the UCCX Admin interface. > if a phone user is requesting some time to end a call then during during this period he should be marked "NOT READY". Enable after call work also on the CSQ configuration page. On Sun, Dec 23, 2012 at 6:30 PM, sanity insanity < networksanitytoinsan...@gmail.com> wrote: > hi Guys, > > I need to write a UCCX script that will transfer calls to available agent > based on longest idle time. > if a phone user is requesting some time to end a call then during during > this period he should > be marked "NOT READY". > > The user has to change the state to "Ready" to direct the call manually > towards him. > > > Please elaborate a simple procedure to achieve the above. Is there any > default script that can be modified? > > -MJ > > _______________________________________________ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > > Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com >
_______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
