Re: [OSL | CCIE_Voice] UCCX challenges

[CCIE Voice GMAIL]

I know that sometimes the thing that fixes problems like this for me is
going to the Control Center and restarting the UCCX Engine.  It's obviously
not ideal in the actual lab, but if it fixes it, run with it.

 

Also, as someone before me suggested, you should really do a Reactive Debug.
This will point out your problem most of the time.

 

Hope this helps,

Jeff

 

From: ccie_voice-boun...@onlinestudylist.com
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of ayman labib
Sent: Wednesday, October 06, 2010 2:31 PM
To: ccie_voice@onlinestudylist.com
Cc: pithog...@yahoo.com
Subject: Re: [OSL | CCIE_Voice] UCCX challenges

 

Check your CSQ field if it's spelled properly and have quotations. That's
what got me the other time.

 

 

  _  

From: "cciefo...@hotmail.com" 
To: Pithog Oil ;
ccie_voice-boun...@onlinestudylist.com; ccie_voice@onlinestudylist.com
Sent: Wed, October 6, 2010 5:27:27 PM
Subject: Re: [OSL | CCIE_Voice] UCCX challenges

There is something wrong with the script.  It could be a misspelled
variable; or if you are referencing a holiday script that coukd be wrong
too.  Try doing. Reactive debug to see where the problem is in the script.
Sent from my Verizon Wireless BlackBerry

-Original Message-
From: Pithog Oil 
Sender: ccie_voice-boun...@onlinestudylist.com
Date: Wed, 6 Oct 2010 14:12:27 
To: 
Subject: [OSL | CCIE_Voice] UCCX challenges

___
For more information regarding industry leading CCIE Lab training, please
visit www.ipexpert.com

___
For more information regarding industry leading CCIE Lab training, please
visit www.ipexpert.com

 

___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] MVA Troubleshooting lab 6 question 5.3

[Daniel Berlinski]

do a partial match or deploy your translation-profile  to your pots inbound
dial-peer

dial-peer voice mvanumber pots
service mva
translation-profile incoming bla bla

in you translation-profile you change the ANI from whatever it is not
matching the remote destination to what matches

Alternatively you can do partial match and you will need to do and re-do the
service parameter configuraiton a few times until it takes effect.  very
buggy in this version of cucm.

On Thu, Oct 7, 2010 at 10:52 AM, Pithog Oil  wrote:

> I think my challenge is this, how do i apply (the translation rule) to get
> my MVA number match.
>
> *avid Lee * wrote:
>
>
> From: David Lee 
> Subject: MVA Troubleshooting lab 6 question 5.3
>
> To: ccie_voice@onlinestudylist.com
> Cc: pithog...@yahoo.com
> Date: Wednesday, October 6, 2010, 9:40 PM
>
>
> Hi there,
>
> Make sure that the MVA number under Media resources matches the actual
> number passed to UCM from the dial-peer.  (i.e. check your voice translation
> rules.)  The prompt will play whether that matches or not, but once passed
> to UCM, the DNIS that UCM sees has to match the MVA DN.
>
> Thanks,
>
> -Dave
>
>
> On Wed, Oct 6, 2010 at 5:29 PM, 
> http://us.mc1204.mail.yahoo.com/mc/compose?to=ccie_voice-requ...@onlinestudylist.com>
> > wrote:
>
> Send CCIE_Voice mailing list submissions to
>
> ccie_voice@onlinestudylist.com
>
> To subscribe or unsubscribe via the World Wide Web, visit
>http://onlinestudylist.com/mailman/listinfo/ccie_voice
> or, via email, send a message with subject or body 'help' to
>
> ccie_voice-requ...@onlinestudylist.com
>
> You can reach the person managing the list at
>
> ccie_voice-ow...@onlinestudylist.com
>
> When replying, please edit your Subject line so it is more specific
> than "Re: Contents of CCIE_Voice digest..."
>
>
> Today's Topics:
>
>   1. MVA  Troubleshooting lab 6 question 5.3 (Pithog Oil)
>   2. Re: UCCX challenges (Tamer Ismail)
>   3. Re: UCCX challenges 
> (cciefo...@hotmail.com
> )
>   4. Re: UCCX challenges (Pithog Oil)
>   5. Re: UCCX challenges (Warren Heaviside (wheavisi))
>
>
> --
>
> Message: 1
> Date: Wed, 6 Oct 2010 14:24:17 -0700 (PDT)
> From: Pithog Oil 
> http://us.mc1204.mail.yahoo.com/mc/compose?to=pithog...@yahoo.com>
> >
> To: 
> ccie_voice@onlinestudylist.com
> Subject: [OSL | CCIE_Voice] MVA  Troubleshooting lab 6 question 5.3
> Message-ID: 
> <148106.91353...@web120414.mail.ne1.yahoo.com
> >
> Content-Type: text/plain; charset="iso-8859-1"
>
> ?
> I spent some time trying to figure out a fix but, i have not gotten the
> solution yet, whenever i call "2123945010" in an attemp to invoke my MVA
> application, it rings quite fine and prompts me for my remote destination,
> ID and when i press 1 to call an extension, i try to place a call but the
> call gets dropped.
> ?
> I have my MVA number specified on UCM to be 5010, i will appreciate
> assistance on how to fix thas issue,
> ?
> i think? a translation profile was?used?in ?the solutions to translate
> /5002/ /2123942123/
> but its not clear how?the translation pattern was invoked.
> ?
> ?Thanks in Anticipation.
> ?
> ?
>
>
>
> -- next part --
> An HTML attachment was scrubbed...
> URL:
> 
>
> --
>
> Message: 2
> Date: Wed, 6 Oct 2010 23:23:43 +0200
> From: "Tamer Ismail" 
> http://us.mc1204.mail.yahoo.com/mc/compose?to=tih...@gmail.com>
> >
> To: "'Pithog Oil'" 
> http://us.mc1204.mail.yahoo.com/mc/compose?to=pithog...@yahoo.com>
> >
> Cc: 
> ccie_voice@onlinestudylist.com
> Subject: Re: [OSL | CCIE_Voice] UCCX challenges
> Message-ID: <00a801cb659c$c28ac910$47a05b...@com>
> Content-Type: text/plain; charset="us-ascii"
>
> Hello Pithoq,
>
> That's mean script error, it recommend to upload and replace the scripts
> files on flash.
>
>
>
> Tamer,
>
>
>
> From: 
> ccie_voice-boun...@onlinestudylist.com
> [mailto:ccie_voice-boun...@onlinestudylist.com]
> On Behalf Of Pithog Oil
> Sent: Wednesday, October 06, 2010 11:12 PM
> To: 
> ccie_voice@onlinestudylist.com
> Subject: [OSL | CCIE_Voice] UCCX challenges
>
>
>
>
> Hi e

Re: [OSL | CCIE_Voice] MVA Troubleshooting lab 6 question 5.3

[Pithog Oil]

I think my challenge is this, how do i apply (the translation rule) to get my 
MVA number match.

avid Lee  wrote:


From: David Lee 
Subject: MVA Troubleshooting lab 6 question 5.3
To: ccie_voice@onlinestudylist.com
Cc: pithog...@yahoo.com
Date: Wednesday, October 6, 2010, 9:40 PM


Hi there,


Make sure that the MVA number under Media resources matches the actual number 
passed to UCM from the dial-peer.  (i.e. check your voice translation rules.)  
The prompt will play whether that matches or not, but once passed to UCM, the 
DNIS that UCM sees has to match the MVA DN.


Thanks,


-Dave



On Wed, Oct 6, 2010 at 5:29 PM,  wrote:

Send CCIE_Voice mailing list submissions to
       ccie_vo...@onlinestudylist.com

To subscribe or unsubscribe via the World Wide Web, visit
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or, via email, send a message with subject or body 'help' to
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You can reach the person managing the list at
       ccie_voice-ow...@onlinestudylist.com

When replying, please edit your Subject line so it is more specific
than "Re: Contents of CCIE_Voice digest..."


Today's Topics:

  1. MVA  Troubleshooting lab 6 question 5.3 (Pithog Oil)
  2. Re: UCCX challenges (Tamer Ismail)
  3. Re: UCCX challenges (cciefo...@hotmail.com)
  4. Re: UCCX challenges (Pithog Oil)
  5. Re: UCCX challenges (Warren Heaviside (wheavisi))


--

Message: 1
Date: Wed, 6 Oct 2010 14:24:17 -0700 (PDT)
From: Pithog Oil 
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] MVA  Troubleshooting lab 6 question 5.3
Message-ID: <148106.91353...@web120414.mail.ne1.yahoo.com>
Content-Type: text/plain; charset="iso-8859-1"

?
I spent some time trying to figure out a fix but, i have not gotten the 
solution yet, whenever i call "2123945010" in an attemp to invoke my MVA 
application, it rings quite fine and prompts me for my remote destination, ID 
and when i press 1 to call an extension, i try to place a call but the call 
gets dropped.
?
I have my MVA number specified on UCM to be 5010, i will appreciate assistance 
on how to fix thas issue,
?
i think? a translation profile was?used?in ?the solutions to translate /5002/ 
/2123942123/
but its not clear how?the translation pattern was invoked.
?
?Thanks in Anticipation.
?
?



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Message: 2
Date: Wed, 6 Oct 2010 23:23:43 +0200
From: "Tamer Ismail" 
To: "'Pithog Oil'" 
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX challenges
Message-ID: <00a801cb659c$c28ac910$47a05b...@com>
Content-Type: text/plain; charset="us-ascii"

Hello Pithoq,

That's mean script error, it recommend to upload and replace the scripts
files on flash.



Tamer,



From: ccie_voice-boun...@onlinestudylist.com
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Pithog Oil
Sent: Wednesday, October 06, 2010 11:12 PM
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] UCCX challenges




Hi experts,



i will like to know what this message indicates " i am sorry we currently
experiencing system problems and are unable to process your calls" this is
what i get when trying to invoke a script in Contact center, i think am
missing some thing, both i can tell exactly what it is, i willl be counting
on experts to light me up on this.



Thanks







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Message: 3
Date: Wed, 6 Oct 2010 21:27:27 +
From: cciefo...@hotmail.com
To: "Pithog Oil" ,
       ccie_voice-boun...@onlinestudylist.com, ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX challenges
Message-ID:
       
<2056841706-1286400447-cardhu_decombobulator_blackberry.rim.net-12681783...@bda459.bisx.prod.on.blackberry>

Content-Type: text/plain

There is something wrong with the script.  It could be a misspelled variable; 
or if you are referencing a holiday script that coukd be wrong too.  Try doing. 
Reactive debug to see where the problem is in the script.
Sent from my Verizon Wireless BlackBerry

-Original Message-
From: Pithog Oil 
Sender: ccie_voice-boun...@onlinestudylist.com
Date: Wed, 6 Oct 2010 14:12:27
To: 
Subject: [OSL | CCIE_Voice] UCCX challenges

___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com



--

Message: 4
Date: Wed, 6 Oct 2010 14:27:42 -0700 (PDT)
From: Pithog Oil 
To: Prashant Patel 
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX challenges
Message-ID: <928866.18826...@web120418.mail.ne1.yahoo.com>
Content-Type: text/plain; charset="iso-8859-1"

it was successful, I tried calling in about 10 times because i felt my 
integration was correct, i only heard the welcome 

[OSL | CCIE_Voice] MVA Troubleshooting lab 6 question 5.3

[David Lee]

Hi there,

Make sure that the MVA number under Media resources matches the actual
number passed to UCM from the dial-peer.  (i.e. check your voice translation
rules.)  The prompt will play whether that matches or not, but once passed
to UCM, the DNIS that UCM sees has to match the MVA DN.

Thanks,

-Dave


On Wed, Oct 6, 2010 at 5:29 PM, wrote:

> Send CCIE_Voice mailing list submissions to
>ccie_voice@onlinestudylist.com
>
> To subscribe or unsubscribe via the World Wide Web, visit
>http://onlinestudylist.com/mailman/listinfo/ccie_voice
> or, via email, send a message with subject or body 'help' to
>ccie_voice-requ...@onlinestudylist.com
>
> You can reach the person managing the list at
>ccie_voice-ow...@onlinestudylist.com
>
> When replying, please edit your Subject line so it is more specific
> than "Re: Contents of CCIE_Voice digest..."
>
>
> Today's Topics:
>
>   1. MVA  Troubleshooting lab 6 question 5.3 (Pithog Oil)
>   2. Re: UCCX challenges (Tamer Ismail)
>   3. Re: UCCX challenges (cciefo...@hotmail.com)
>   4. Re: UCCX challenges (Pithog Oil)
>   5. Re: UCCX challenges (Warren Heaviside (wheavisi))
>
>
> --
>
> Message: 1
> Date: Wed, 6 Oct 2010 14:24:17 -0700 (PDT)
> From: Pithog Oil 
> To: ccie_voice@onlinestudylist.com
> Subject: [OSL | CCIE_Voice] MVA  Troubleshooting lab 6 question 5.3
> Message-ID: <148106.91353...@web120414.mail.ne1.yahoo.com>
> Content-Type: text/plain; charset="iso-8859-1"
>
> ?
> I spent some time trying to figure out a fix but, i have not gotten the
> solution yet, whenever i call "2123945010" in an attemp to invoke my MVA
> application, it rings quite fine and prompts me for my remote destination,
> ID and when i press 1 to call an extension, i try to place a call but the
> call gets dropped.
> ?
> I have my MVA number specified on UCM to be 5010, i will appreciate
> assistance on how to fix thas issue,
> ?
> i think? a translation profile was?used?in ?the solutions to translate
> /5002/ /2123942123/
> but its not clear how?the translation pattern was invoked.
> ?
> ?Thanks in Anticipation.
> ?
> ?
>
>
>
> -- next part --
> An HTML attachment was scrubbed...
> URL:
> 
>
> --
>
> Message: 2
> Date: Wed, 6 Oct 2010 23:23:43 +0200
> From: "Tamer Ismail" 
> To: "'Pithog Oil'" 
> Cc: ccie_voice@onlinestudylist.com
> Subject: Re: [OSL | CCIE_Voice] UCCX challenges
> Message-ID: <00a801cb659c$c28ac910$47a05b...@com>
> Content-Type: text/plain; charset="us-ascii"
>
> Hello Pithoq,
>
> That's mean script error, it recommend to upload and replace the scripts
> files on flash.
>
>
>
> Tamer,
>
>
>
> From: ccie_voice-boun...@onlinestudylist.com
> [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Pithog Oil
> Sent: Wednesday, October 06, 2010 11:12 PM
> To: ccie_voice@onlinestudylist.com
> Subject: [OSL | CCIE_Voice] UCCX challenges
>
>
>
>
> Hi experts,
>
>
>
> i will like to know what this message indicates " i am sorry we currently
> experiencing system problems and are unable to process your calls" this is
> what i get when trying to invoke a script in Contact center, i think am
> missing some thing, both i can tell exactly what it is, i willl be counting
> on experts to light me up on this.
>
>
>
> Thanks
>
>
>
>
>
>
>
> -- next part --
> An HTML attachment was scrubbed...
> URL:
> 
>
> --
>
> Message: 3
> Date: Wed, 6 Oct 2010 21:27:27 +
> From: cciefo...@hotmail.com
> To: "Pithog Oil" ,
>ccie_voice-boun...@onlinestudylist.com,
> ccie_voice@onlinestudylist.com
> Subject: Re: [OSL | CCIE_Voice] UCCX challenges
> Message-ID:
>
>  
> <2056841706-1286400447-cardhu_decombobulator_blackberry.rim.net-12681783...@bda459.bisx.prod.on.blackberry
> >
>
> Content-Type: text/plain
>
> There is something wrong with the script.  It could be a misspelled
> variable; or if you are referencing a holiday script that coukd be wrong
> too.  Try doing. Reactive debug to see where the problem is in the script.
> Sent from my Verizon Wireless BlackBerry
>
> -Original Message-
> From: Pithog Oil 
> Sender: ccie_voice-boun...@onlinestudylist.com
> Date: Wed, 6 Oct 2010 14:12:27
> To: 
> Subject: [OSL | CCIE_Voice] UCCX challenges
>
> ___
> For more information regarding industry leading CCIE Lab training, please
> visit www.ipexpert.com
>
>
>
> --
>
> Message: 4
> Date: Wed, 6 Oct 2010 14:27:42 -0700 (PDT)
> From: Pithog Oil 
> To: Prashant Patel 
> Cc: ccie_voice@onlinestudylist.com
> Subject: Re: [OSL | CCIE_Voice] UCCX challenges
> Message-ID: <928866.18826...@web120418.mail.ne1.yahoo.com>
> Content-Type: text/plain; charset="iso-8859-1"
>
> it was successful, I tried calling in about 10 times because i felt my
> integration was correct, i only heard the welcome prompt once all other
> trials fa

Re: [OSL | CCIE_Voice] UCCX challenges

[ayman labib]

Check your CSQ field if it's spelled properly and have quotations. That's what 
got me the other time.






From: "cciefo...@hotmail.com" 
To: Pithog Oil ; ccie_voice-boun...@onlinestudylist.com; 
ccie_voice@onlinestudylist.com
Sent: Wed, October 6, 2010 5:27:27 PM
Subject: Re: [OSL | CCIE_Voice] UCCX challenges

There is something wrong with the script.  It could be a misspelled variable; 
or 
if you are referencing a holiday script that coukd be wrong too.  Try doing. 
Reactive debug to see where the problem is in the script.
Sent from my Verizon Wireless BlackBerry

-Original Message-
From: Pithog Oil 
Sender: ccie_voice-boun...@onlinestudylist.com
Date: Wed, 6 Oct 2010 14:12:27 
To: 
Subject: [OSL | CCIE_Voice] UCCX challenges

___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com


___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] UCCX challenges

[Warren Heaviside (wheavisi)]

It could be something as simple as having uploaded and changed your
script being referenced under Applications> Application Management and
then not "checking" the box CSQ and placing CSQ between the quotes.  It
could also be the script itself.  Start with the ICD.aef as a known good
and build from there.  Make sense?

Warren

Warren Heavisidewheav...@cisco.com
ENGINEER.CUSTOMER SUPPORT
High Touch Technical Support
Phone: +1 408 853 7995

For corporate legal information go to:
http://www.cisco.com/web/about/doing_business/legal/cri/index.html

-Original Message-
From: ccie_voice-boun...@onlinestudylist.com
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of
ccie_voice-requ...@onlinestudylist.com
Sent: Wednesday, October 06, 2010 2:20 PM
To: ccie_voice@onlinestudylist.com
Subject: CCIE_Voice Digest, Vol 56, Issue 66

Send CCIE_Voice mailing list submissions to
ccie_voice@onlinestudylist.com

To subscribe or unsubscribe via the World Wide Web, visit
http://onlinestudylist.com/mailman/listinfo/ccie_voice
or, via email, send a message with subject or body 'help' to
ccie_voice-requ...@onlinestudylist.com

You can reach the person managing the list at
ccie_voice-ow...@onlinestudylist.com

When replying, please edit your Subject line so it is more specific
than "Re: Contents of CCIE_Voice digest..."


Today's Topics:

   1. using CIPC for PSTN Phone on Proctorlabs (Ryan Schwab)
   2. CCIE Remote LAB (Saeed IDris)
   3. CUCM - UCCS upgrading options (Saeed IDris)
   4. Fwd: CUCM - UCCS upgrading options (Saeed IDris)
   5. UCCX challenges (Pithog Oil)
   6. Re: UCCX challenges (Prashant Patel)


--

Message: 1
Date: Wed, 6 Oct 2010 14:05:20 -0600
From: "Ryan Schwab" 
To: "OSL Group" 
Subject: [OSL | CCIE_Voice] using CIPC for PSTN Phone on Proctorlabs
Message-ID: <01cb6591$cd983a00$68c8ae...@shaw.ca>
Content-Type: text/plain; charset="us-ascii"

Hi,

 

Does anyone have any experience registering CIPC as their PSTN phone
while
using Proctorlabs? If so, which model did you register it as via the
http
control session?

 

Thanks,

Ryan

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Message: 2
Date: Wed, 6 Oct 2010 23:44:26 +0300
From: Saeed IDris 
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] CCIE Remote LAB
Message-ID:

Content-Type: text/plain; charset="iso-8859-1"

*Hi everyone,*

* I'm seeking for a advice, I'm planning to prepare for the lab, if I
book
remote CCIE lab, what is kind of limitation and what is work around
(product)? *

*I'm planning to use in my lab:*

-  *Cisco ISR Routers *4 (Router HQ, Router BR1, Router BR2 &
Router
PSTN).*

-  *Servers (CUCM, Unity Connection, Presence, UCCX).*

-  *Interface Telephony (E1 , T1)*
-  *Cisco IP Communicator (I will run it from Virtual machine).*
*Regards,*
*SAEED*
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Message: 3
Date: Wed, 6 Oct 2010 23:48:14 +0300
From: Saeed IDris 
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] CUCM - UCCS upgrading options
Message-ID:

Content-Type: text/plain; charset="windows-1252"

*Hi everyone,*

*I need to ask regarding Cisco UCCS, is it enough to include the below
part
number according to number of users in case this is new implementation:*

*Other question, one of my clients already is hosted CUCMBE version
6.5.1
but now they plan to upgrade their CUCM to version 8.0 ?..They didn?t
have
UCCS ?.what is the possible Scenario to achieve such upgrade?*

**

*Regards,*

*Saeed *
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Message: 4
Date: Wed, 6 Oct 2010 23:51:31 +0300
From: Saeed IDris 
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] Fwd: CUCM - UCCS upgrading options
Message-ID:

Content-Type: text/plain; charset="windows-1252"

 Oppss..sorry i forget to include the part number:

UCSS-UCM-1-10 UCSS for UCM for One Year - 10 users UCSS-UCM-1-100
UCSS
for UCM for One Year - 100 users

  -- Forwarded message --
From: Saeed IDris 
Date: Wed, Oct 6, 2010 at 11:48 PM
Subject: CUCM - UCCS upgrading options
To: ccie_voice@onlinestudylist.com


 *Hi everyone,*

*I need to ask regarding Cisco UCCS, is it enough to include the below
part
number according to number of users in case this is new implementation:*

*Other question, one of my clients already is hosted CUCMBE version
6.5.1
but now they plan to upgrade their CUCM to version 8.0 ?..They didn?t
have
UCCS ?.what is the possible Scenario to achieve such upgrade?*

**

*Regards,*

*Saeed *
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Message: 5
Date: Wed, 6 Oct 2010 14:

Re: [OSL | CCIE_Voice] UCCX challenges

[Pithog Oil]

it was successful, I tried calling in about 10 times because i felt my 
integration was correct, i only heard the welcome prompt once all other trials 
failed

--- On Wed, 10/6/10, Prashant Patel  wrote:


From: Prashant Patel 
Subject: Re: [OSL | CCIE_Voice] UCCX challenges
To: "Pithog Oil" 
Cc: ccie_voice@onlinestudylist.com
Date: Wednesday, October 6, 2010, 9:20 PM



When you run a validation on the script do you get any error or  validation is 
successfull?
 
Thanks,
Prashant


On Wed, Oct 6, 2010 at 5:12 PM, Pithog Oil  wrote:






Hi experts,
 
i will like to know what this message indicates " i am sorry we currently 
experiencing system problems and are unable to process your calls" this is what 
i get when trying to invoke a script in Contact center, i think am missing some 
thing, both i can tell exactly what it is, i willl be counting on experts to 
light me up on this.
 
Thanks
 
 

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Re: [OSL | CCIE_Voice] UCCX challenges

[ccieforme]

There is something wrong with the script.  It could be a misspelled variable; 
or if you are referencing a holiday script that coukd be wrong too.  Try doing. 
Reactive debug to see where the problem is in the script.
Sent from my Verizon Wireless BlackBerry

-Original Message-
From: Pithog Oil 
Sender: ccie_voice-boun...@onlinestudylist.com
Date: Wed, 6 Oct 2010 14:12:27 
To: 
Subject: [OSL | CCIE_Voice] UCCX challenges

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Re: [OSL | CCIE_Voice] UCCX challenges

[Tamer Ismail]

Hello Pithoq,

That's mean script error, it recommend to upload and replace the scripts
files on flash.

 

Tamer,

 

From: ccie_voice-boun...@onlinestudylist.com
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Pithog Oil
Sent: Wednesday, October 06, 2010 11:12 PM
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] UCCX challenges

 


Hi experts,

 

i will like to know what this message indicates " i am sorry we currently
experiencing system problems and are unable to process your calls" this is
what i get when trying to invoke a script in Contact center, i think am
missing some thing, both i can tell exactly what it is, i willl be counting
on experts to light me up on this.

 

Thanks

 

 

 

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[OSL | CCIE_Voice] MVA Troubleshooting lab 6 question 5.3

[Pithog Oil]

 
I spent some time trying to figure out a fix but, i have not gotten the 
solution yet, whenever i call "2123945010" in an attemp to invoke my MVA 
application, it rings quite fine and prompts me for my remote destination, ID 
and when i press 1 to call an extension, i try to place a call but the call 
gets dropped.
 
I have my MVA number specified on UCM to be 5010, i will appreciate assistance 
on how to fix thas issue, 
 
i think  a translation profile was used in  the solutions to translate /5002/ 
/2123942123/
but its not clear how the translation pattern was invoked.
 
 Thanks in Anticipation.
 
 


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Re: [OSL | CCIE_Voice] UCCX challenges

[Prashant Patel]

When you run a validation on the script do you get any error or  validation
is successfull?

Thanks,
Prashant

On Wed, Oct 6, 2010 at 5:12 PM, Pithog Oil  wrote:

>   Hi experts,
>
> i will like to know what this message indicates " *i am sorry we currently
> experiencing system problems and are unable to process your calls" *this
> is what i get when trying to invoke a script in Contact center, i think am
> missing some thing, both i can tell exactly what it is, i willl be counting
> on experts to light me up on this.
>
> Thanks
>
>
>
>
> ___
> For more information regarding industry leading CCIE Lab training, please
> visit www.ipexpert.com
>
>
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[OSL | CCIE_Voice] UCCX challenges

[Pithog Oil]

Hi experts,
 
i will like to know what this message indicates " i am sorry we currently 
experiencing system problems and are unable to process your calls" this is what 
i get when trying to invoke a script in Contact center, i think am missing some 
thing, both i can tell exactly what it is, i willl be counting on experts to 
light me up on this.
 
Thanks
 
 


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[OSL | CCIE_Voice] Fwd: CUCM - UCCS upgrading options

[Saeed IDris]

 Oppss..sorry i forget to include the part number:

UCSS-UCM-1-10 UCSS for UCM for One Year - 10 users UCSS-UCM-1-100 UCSS
for UCM for One Year - 100 users

  -- Forwarded message --
From: Saeed IDris 
Date: Wed, Oct 6, 2010 at 11:48 PM
Subject: CUCM - UCCS upgrading options
To: ccie_voice@onlinestudylist.com


 *Hi everyone,*

*I need to ask regarding Cisco UCCS, is it enough to include the below part
number according to number of users in case this is new implementation:*

*Other question, one of my clients already is hosted CUCMBE version 6.5.1
but now they plan to upgrade their CUCM to version 8.0 …..They didn’t have
UCCS ….what is the possible Scenario to achieve such upgrade?*

**

*Regards,*

*Saeed *
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[OSL | CCIE_Voice] CUCM - UCCS upgrading options

[Saeed IDris]

*Hi everyone,*

*I need to ask regarding Cisco UCCS, is it enough to include the below part
number according to number of users in case this is new implementation:*

*Other question, one of my clients already is hosted CUCMBE version 6.5.1
but now they plan to upgrade their CUCM to version 8.0 …..They didn’t have
UCCS ….what is the possible Scenario to achieve such upgrade?*

**

*Regards,*

*Saeed *
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[OSL | CCIE_Voice] CCIE Remote LAB

[Saeed IDris]

*Hi everyone,*

* I'm seeking for a advice, I'm planning to prepare for the lab, if I book
remote CCIE lab, what is kind of limitation and what is work around
(product)? *

*I'm planning to use in my lab:*

-  *Cisco ISR Routers *4 (Router HQ, Router BR1, Router BR2 & Router
PSTN).*

-  *Servers (CUCM, Unity Connection, Presence, UCCX).*

-  *Interface Telephony (E1 , T1)*
-  *Cisco IP Communicator (I will run it from Virtual machine).*
*Regards,*
*SAEED*
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[OSL | CCIE_Voice] using CIPC for PSTN Phone on Proctorlabs

[Ryan Schwab]

Hi,

 

Does anyone have any experience registering CIPC as their PSTN phone while
using Proctorlabs? If so, which model did you register it as via the http
control session?

 

Thanks,

Ryan

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Re: [OSL | CCIE_Voice] Order for arranging resources in MRGL

[Prashant Patel]

That what I do too unless there is a requirement to load balance CUCM
resources such as MOH. And always place MTP above the Transcoder in the
MRGL.

Thanks
Prashant

On Wed, Oct 6, 2010 at 11:30 AM, CCIE Voice GMAIL <
givemeccievoice2...@gmail.com> wrote:

>  Thanks for clarifying.
>
>
>
> I always put separate types into their own MRGs, and normally limit only
> one resource to a MRG.  It is good to know how I would want to order
> resources if only in one MRG.
>
>
>
> Jeff
>
>
>
> *From:* groganhockey [mailto:groganhoc...@gmail.com]
> *Sent:* Wednesday, October 06, 2010 8:11 AM
> *To:* CCIE Voice GMAIL
>
> *Cc:* ccie_voice@onlinestudylist.com
> *Subject:* Re: [OSL | CCIE_Voice] Order for arranging resources in MRGL
>
>
>
> Sorry, let me try to explain with an example:
>
> You have an MRGL with SW CFB (on UCM), MOH, SW MTP (on Router), and XCODE
> resources available. If UCM needs to create a conference, it will select the
> SW CFB. Ordering does not matter, because there aren't any other CFB
> resources listed.
>
> However, if UCM needs to allocate an MTP, keep in mind that XCODE resources
> can be used as MTP, so the ordering of the MRG within the MRGL matters for
> these two resources. Typically, you'd want to choose the SW MTP over the
> XCODER (HW MTP), due to "cost", so you would want to list the MRG with the
> SW MTP above the MRG with the XCODER.
>
> The SW CFB and MOH could be in either MRG, or in a completely separate MRG.
>
>
>
> UCM can use all of the resources within an MRG at the same time for various
> purposes, however similar resources within a single MRG will be round-robin
> load balanced.
> One or two of the IPExpert labs touches on this in reference to MOH
> resources.
>
> mike
>
>  On Tue, Oct 5, 2010 at 9:32 PM, CCIE Voice GMAIL <
> givemeccievoice2...@gmail.com> wrote:
>
> Can you please elaborate on this statement “if you only have a single CFB,
> MOH, and MTP, you can list them in the same MRG because UCM won't can't use
> a CFB if you need to insert an MTP.”
>
>
>
> Are you saying that when in a MRG, having both a CFB and an MTP would
> result in only one resource being usable at a time?  Or are you saying that
> having a CFB and MTP in the same MRGL will result in one resource being
> usable at a time?
>
>
>
> I’m just confused at the wording.
>
>
>
> Thanks for your help,
>
> Jeff
>
>
>
> *From:* ccie_voice-boun...@onlinestudylist.com [mailto:
> ccie_voice-boun...@onlinestudylist.com] *On Behalf Of *groganhockey
> *Sent:* Tuesday, October 05, 2010 7:14 PM
> *To:* Pithog Oil
> *Cc:* ccie_voice@onlinestudylist.com
> *Subject:* Re: [OSL | CCIE_Voice] Order for arranging resources in MRGL
>
>
>
> Keep in mind these guidelines when configuring MRGL:
> Resources are searched in the order listed in the MRGL, so if you insert
> three MRGs into the MRGL, UCM will search the first MRG for an appropriate
> resource, then search the second MRG, then search the third.
>
> Resources within an MRG are selected in a round-robin fashion.
>
> Ordering within the MRGL is only applicable to like-type of resources, so
> if you only have a single CFB, MOH, and MTP, you can list them in the same
> MRG because UCM won't can't use a CFB if you need to insert an MTP.
>
> mike
>
> On Tue, Oct 5, 2010 at 1:51 PM, Pithog Oil  wrote:
>
> Hi experts
>
>
>
> I know there is an Order for arranging arranging resources in the MRGL in a
> scenario where i have multiple resoucres in a site , but i need to figure
> out where Conference bridge fits in , in the order.
>
>
>
> Please correct me if wrong
>
>
>
> MOH first
>
> Transcoder second
>
> MTP third
>
>
>
> Also i while like to know if its possible to have a resources Glut.
>
>
>
>
>
> ___
> For more information regarding industry leading CCIE Lab training, please
> visit www.ipexpert.com
>
>
>
>
> ___
> For more information regarding industry leading CCIE Lab training, please
> visit www.ipexpert.com
>
>
>
> ___
> For more information regarding industry leading CCIE Lab training, please
> visit www.ipexpert.com
>
>
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Re: [OSL | CCIE_Voice] Order for arranging resources in MRGL

[CCIE Voice GMAIL]

Thanks for clarifying.  

 

I always put separate types into their own MRGs, and normally limit only one
resource to a MRG.  It is good to know how I would want to order resources
if only in one MRG.

 

Jeff

 

From: groganhockey [mailto:groganhoc...@gmail.com] 
Sent: Wednesday, October 06, 2010 8:11 AM
To: CCIE Voice GMAIL
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] Order for arranging resources in MRGL

 

Sorry, let me try to explain with an example:

You have an MRGL with SW CFB (on UCM), MOH, SW MTP (on Router), and XCODE
resources available. If UCM needs to create a conference, it will select the
SW CFB. Ordering does not matter, because there aren't any other CFB
resources listed.

However, if UCM needs to allocate an MTP, keep in mind that XCODE resources
can be used as MTP, so the ordering of the MRG within the MRGL matters for
these two resources. Typically, you'd want to choose the SW MTP over the
XCODER (HW MTP), due to "cost", so you would want to list the MRG with the
SW MTP above the MRG with the XCODER.

The SW CFB and MOH could be in either MRG, or in a completely separate MRG.



UCM can use all of the resources within an MRG at the same time for various
purposes, however similar resources within a single MRG will be round-robin
load balanced. 
One or two of the IPExpert labs touches on this in reference to MOH
resources.

mike



On Tue, Oct 5, 2010 at 9:32 PM, CCIE Voice GMAIL
 wrote:

Can you please elaborate on this statement "if you only have a single CFB,
MOH, and MTP, you can list them in the same MRG because UCM won't can't use
a CFB if you need to insert an MTP."

 

Are you saying that when in a MRG, having both a CFB and an MTP would result
in only one resource being usable at a time?  Or are you saying that having
a CFB and MTP in the same MRGL will result in one resource being usable at a
time?

 

I'm just confused at the wording.

 

Thanks for your help,

Jeff

 

From: ccie_voice-boun...@onlinestudylist.com
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of groganhockey
Sent: Tuesday, October 05, 2010 7:14 PM
To: Pithog Oil
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] Order for arranging resources in MRGL

 

Keep in mind these guidelines when configuring MRGL:
Resources are searched in the order listed in the MRGL, so if you insert
three MRGs into the MRGL, UCM will search the first MRG for an appropriate
resource, then search the second MRG, then search the third.

Resources within an MRG are selected in a round-robin fashion.

Ordering within the MRGL is only applicable to like-type of resources, so if
you only have a single CFB, MOH, and MTP, you can list them in the same MRG
because UCM won't can't use a CFB if you need to insert an MTP.

mike

On Tue, Oct 5, 2010 at 1:51 PM, Pithog Oil  wrote:


Hi experts

 

I know there is an Order for arranging arranging resources in the MRGL in a
scenario where i have multiple resoucres in a site , but i need to figure
out where Conference bridge fits in , in the order.

 

Please correct me if wrong

 

MOH first

Transcoder second

MTP third

 

Also i while like to know if its possible to have a resources Glut.

 



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[OSL | CCIE_Voice] Vol2 Lab2 QOS 6.2 - What autoqos to use

[David A]

Hi All,

The Qos requirement says - HQ and BR2 - Configure LFI and an appropriate
queuing method. Also appropriate Serialisation Delay.

-- I think I need to configure LFI (not MLP) with  "auto qos voip trust" and
the L2 overhead would be 9 bytes (so 9 + 2 + 20 = 31*8 = 248 *50 = 12400 =
12.4k per call)


Can some confirm this. I am confused.

Thanks,
DA
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Re: [OSL | CCIE_Voice] Order for arranging resources in MRGL

[groganhockey]

Sorry, let me try to explain with an example:

You have an MRGL with SW CFB (on UCM), MOH, SW MTP (on Router), and XCODE
resources available. If UCM needs to create a conference, it will select the
SW CFB. Ordering does not matter, because there aren't any other CFB
resources listed.

However, if UCM needs to allocate an MTP, keep in mind that XCODE resources
can be used as MTP, so the ordering of the MRG within the MRGL matters for
these two resources. Typically, you'd want to choose the SW MTP over the
XCODER (HW MTP), due to "cost", so you would want to list the MRG with the
SW MTP above the MRG with the XCODER.

The SW CFB and MOH could be in either MRG, or in a completely separate MRG.



UCM can use all of the resources within an MRG at the same time for various
purposes, however similar resources within a single MRG will be round-robin
load balanced.
One or two of the IPExpert labs touches on this in reference to MOH
resources.

mike


On Tue, Oct 5, 2010 at 9:32 PM, CCIE Voice GMAIL <
givemeccievoice2...@gmail.com> wrote:

>  Can you please elaborate on this statement “if you only have a single
> CFB, MOH, and MTP, you can list them in the same MRG because UCM won't can't
> use a CFB if you need to insert an MTP.”
>
>
>
> Are you saying that when in a MRG, having both a CFB and an MTP would
> result in only one resource being usable at a time?  Or are you saying that
> having a CFB and MTP in the same MRGL will result in one resource being
> usable at a time?
>
>
>
> I’m just confused at the wording.
>
>
>
> Thanks for your help,
>
> Jeff
>
>
>
> *From:* ccie_voice-boun...@onlinestudylist.com [mailto:
> ccie_voice-boun...@onlinestudylist.com] *On Behalf Of *groganhockey
> *Sent:* Tuesday, October 05, 2010 7:14 PM
> *To:* Pithog Oil
> *Cc:* ccie_voice@onlinestudylist.com
> *Subject:* Re: [OSL | CCIE_Voice] Order for arranging resources in MRGL
>
>
>
> Keep in mind these guidelines when configuring MRGL:
> Resources are searched in the order listed in the MRGL, so if you insert
> three MRGs into the MRGL, UCM will search the first MRG for an appropriate
> resource, then search the second MRG, then search the third.
>
> Resources within an MRG are selected in a round-robin fashion.
>
> Ordering within the MRGL is only applicable to like-type of resources, so
> if you only have a single CFB, MOH, and MTP, you can list them in the same
> MRG because UCM won't can't use a CFB if you need to insert an MTP.
>
> mike
>
>  On Tue, Oct 5, 2010 at 1:51 PM, Pithog Oil  wrote:
>
> Hi experts
>
>
>
> I know there is an Order for arranging arranging resources in the MRGL in a
> scenario where i have multiple resoucres in a site , but i need to figure
> out where Conference bridge fits in , in the order.
>
>
>
> Please correct me if wrong
>
>
>
> MOH first
>
> Transcoder second
>
> MTP third
>
>
>
> Also i while like to know if its possible to have a resources Glut.
>
>
>
>
>
> ___
> For more information regarding industry leading CCIE Lab training, please
> visit www.ipexpert.com
>
>
>
> ___
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> visit www.ipexpert.com
>
>
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[OSL | CCIE_Voice] change the pstn numbering

[amr thabt]

Hi all,
   I need to do some test in dial plan serction.
Does any one know how to change the dialing numbers of PSTN.

Thanks
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Re: [OSL | CCIE_Voice] Vol2 Lab2 5.1 - 4digit GK calls

[David A]

Hi Mann,

This worked after I changed the default interregion codec setting associated
with the bug and it works without the voice-class codec on the outbound dial
peer and I can see the transcoder invoked on all calls to the g711u CME SIP
phone. I did spend a lot of time on this and thanks to all who replied.

Thanks,
DA



On Tue, Oct 5, 2010 at 11:45 PM, Mann Chaddha wrote:

> Hi David
>
> I reckon that by providing Voice Class Codec at the Outbound DP on
> CME, you have allowed the call to proceed with G711 to the GK.
> Ideally, if the Inbound DP (SIP Voice Pool in this case) and the
> Outbound DP (DP to HQ/BR1) have been hard-coded to different codec
> values, they should invoke a local XCoder. In your case, that doesn't
> happen as your outbound DP has a Voice Class Codec assigned to it.
>
> Why don't you hard-code the Outbound DP with G729 & Inbound DP with
> G711 and then test the same?
>
> HTH
> Mann
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[OSL | CCIE_Voice] MoH to PSTN from SRST site

[ayman labib]

Hello Experts,

Follow up to Mark's email about Moh to PSTN.  I don't hear the Piano music as 
well.  Inter-site and Intra-site with HQ works.  


I see the Muticast on the gateway is invoked and on the server, but don't hear 
anything.  Any idea?  Thanks in advance

admin:show perf query class "Cisco MOH Device"
==>query class :

 - Perf class (Cisco MOH Device) has instances and values:
MOH_2   -> MOHHighestActiveResources  = 1
MOH_2   -> MOHMulticastResourceActive = 0
MOH_2   -> MOHMulticastResourceAvailable  = 25
MOH_2   -> MOHOutOfResources  = 0
MOH_2   -> MOHTotalMulticastResources = 25
MOH_2   -> MOHTotalUnicastResources   = 250
MOH_2   -> MOHUnicastResourceActive   = 0
MOH_2   -> MOHUnicastResourceAvailable= 250
MOH_3   -> MOHHighestActiveResources  = 1
MOH_3   -> MOHMulticastResourceActive = 1
MOH_3   -> MOHMulticastResourceAvailable  = 24
MOH_3   -> MOHOutOfResources  = 0
MOH_3   -> MOHTotalMulticastResources = 25
MOH_3   -> MOHTotalUnicastResources   = 250
MOH_3   -> MOHUnicastResourceActive   = 0
MOH_3   -> MOHUnicastResourceAvailable= 250

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