[OSL | CCIE_Voice] UCCX scripting query/question....
hi all, what is an easy way to script this : - Incoming calls from +44 number will be serviced by 2102 phone(line 2 of HQ phone - IPCC extn) only and all other calls will be routed to the normal queue. If the call hits the queue, the user should hear the defaults prompt, all are agents are currently busy... Then they should hear their position in the queue. -MJ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
[OSL | CCIE_Voice] SRST Questions
Hi Mates, 1. I have paste some configs that i Bought from SRST example. What I want to know is the particular router running H323 gateway. What is the use of Bolded ccm application and fall back mgcp commands. *call application alternate default ccm-manager fallback-mgcp* 2. how we can separate srst dialplans and route to CUCM and PSTN dial plans. Thanks, Ravi. ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com