[OSL | CCIE_Voice] mva
I am curious to know this mystery. As we are told that MVA caller should be able to call internal calls and it should appear as if it is coming form internal Phone. So if internal Phone calls it display caller id and calling name So MVA calls should also be displaying calling name. I heard it has also some thing to do with H.323 Display name, Fast/Slow start calls ? Any comments ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
[OSL | CCIE_Voice] BACD limit max 2 call
ccm-manager music-on-hold ephone-hunt 1 longest-idle pilot 4500 list 4101,4102 timeout 10,10 auto logout 2 dynamic ** * === But if agent gets logged out then subsequent calls will directly go to Voice mail even though there are zero calls in the queue ??* application service app-b-acd param number-of-hunt-grps 1 param second-greeting-time 40 * * *===I don't understand or see any difference due to this command plz clarify?? Why* *is it 40 here and 32 in the aa script that is really confusing??* param aa-hunt1 4500 param queue-len 2 param queue-manager-debugs 1 ! ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] mva
The internal phone is known based on the remote destination configured for the user. To meet this requirement, the remote destination needs to be 10digits. For SNR calls outbound, strip off the area code, prepend a '9', and send to the appropriate gateway. Do not use SLRG. --Todd On Aug 10, 2013, at 11:51 AM, IE Target myfrnd...@gmail.com wrote: I am curious to know this mystery. As we are told that MVA caller should be able to call internal calls and it should appear as if it is coming form internal Phone. So if internal Phone calls it display caller id and calling name So MVA calls should also be displaying calling name. I heard it has also some thing to do with H.323 Display name, Fast/Slow start calls ? Any comments ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] BACD limit max 2 call
yes i also question about the greeting time , not sure if they do anything. From: IE Target myfrnd...@gmail.com To: heshamcentr...@gmail.com; Karen Johnson karen.johnson...@yahoo.ca; ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Sent: Saturday, August 10, 2013 10:39:03 AM Subject: BACD limit max 2 call ccm-manager music-on-hold ephone-hunt 1 longest-idle pilot 4500 list 4101,4102 timeout 10,10 auto logout 2 dynamic === But if agent gets logged out then subsequent calls will directly go to Voice mail even though there are zero calls in the queue ?? application service app-b-acd param number-of-hunt-grps 1 param second-greeting-time 40 ===I don't understand or see any difference due to this command plz clarify?? Why is it 40 here and 32 in the aa script that is really confusing?? param aa-hunt1 4500 param queue-len 2 param queue-manager-debugs 1 !___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
[OSL | CCIE_Voice] Gatekeeper back up
when we shut Gatekeeper, it always take time to go back up. is there any command to speed it up ? K___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Live Record.
hi Mike, Thanks, I just tested. And when I ended Live record, it did end recording. However when i try to call 4250 again or press LiveRecord again, it always busy. Do you know if any command i missed? K From: michael.se...@compucom.com michael.se...@compucom.com To: ccie_voice@onlinestudylist.com Cc: karen.johnson...@yahoo.ca Sent: Friday, August 9, 2013 10:26:29 AM Subject: RE: Live Record. Karen, To stop the live record session you should press the live record softkey again and it will end the recording and send to voicemail. If you just disconnect the recording will continue. --Michael Message: 6 Date: Fri, 9 Aug 2013 07:27:47 -0700 (PDT) From: Karen Johnson karen.johnson...@yahoo.ca To: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] LiveRecord Message-ID: 1376058467.46146.yahoomail...@web163906.mail.gq1.yahoo.com Content-Type: text/plain; charset=us-ascii hi folks. After I press Live Record and press disconnected to end conversation , why the Live Record session still stay? is this expected or any configuration we need? K___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Live Record.
Karen, What does your telephony-service, ephone-dn and CUE configuration look like? If it worked don't think is your configuration, maybe need to reset the CUE module. --Michael Michael Sears, CCIE(V)#38404, CCNA, CCNA-Voice, CCNP-Voice Cisco Certified Unified Communications Computing Systems Specialist (UCS) Cisco Certified Unified Communications Manager Express Specialist (CUCME) E911 Infrastructure Specialist (CER) Designing and Implementing Cisco Unified Communications on Unified Computing Systems From: Karen Johnson [mailto:karen.johnson...@yahoo.ca] Sent: Saturday, August 10, 2013 6:13 PM To: Sears, Michael (msears); ccie_voice@onlinestudylist.com Subject: Re: Live Record. hi Mike, Thanks, I just tested. And when I ended Live record, it did end recording. However when i try to call 4250 again or press LiveRecord again, it always busy. Do you know if any command i missed? K From: michael.se...@compucom.commailto:michael.se...@compucom.com michael.se...@compucom.commailto:michael.se...@compucom.com To: ccie_voice@onlinestudylist.commailto:ccie_voice@onlinestudylist.com Cc: karen.johnson...@yahoo.camailto:karen.johnson...@yahoo.ca Sent: Friday, August 9, 2013 10:26:29 AM Subject: RE: Live Record. Karen, To stop the live record session you should press the live record softkey again and it will end the recording and send to voicemail. If you just disconnect the recording will continue. --Michael Message: 6 Date: Fri, 9 Aug 2013 07:27:47 -0700 (PDT) From: Karen Johnson karen.johnson...@yahoo.camailto:karen.johnson...@yahoo.ca To: ccie_voice@onlinestudylist.commailto:ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.commailto:ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] LiveRecord Message-ID: 1376058467.46146.yahoomail...@web163906.mail.gq1.yahoo.commailto:1376058467.46146.yahoomail...@web163906.mail.gq1.yahoo.com Content-Type: text/plain; charset=us-ascii hi folks. After I press Live Record and press disconnected to end conversation , why the Live Record session still stay? is this expected or any configuration we need? K ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] mva
This question is definitely one of those, one that seems very simple either to confirm or deny. Either Yes it is 100% support or No it is 100% not. But googling around, and it is very confusing. Part of it may be because this problem only happens to in-call via Mobile Voice Access IVR. (The one you need to enter your PIN then press one to make a call.) Reading through two thread originated by a candidate by the name datucha/datoc, read through it both discussion threads, you will see how confusing this can be. http://ieoc.com/forums/p/18782/162049.aspx http://onlinestudylist.com/archives/ccie_voice/2012-February/079707.html From http://onlinestudylist.com/archives/ccie_voice/2012-February/079716.html, Vik's answer is below: *No- it's not supported. Vik Malhi – CCIE #13890 Managing Partner - IPexpert, Inc. Telephone: +1.810.326.1444 ext 420 Fax: +1.810.454.0130 Mailto: vmalhi at ipexpert.com http://onlinestudylist.com/mailman/listinfo/ccie_voice* From http://ieoc.com/forums/p/18782/162049.aspx, Mark's answer is * Well, calling number shows up, only it will be what Cisco calls rooted in CDR as the shared desk line. Just as any call in to UCM where calling number matches the RD will show up as the shared desk line. * * Kind Regards,* * Mark Snow, CCIE #14073* Even Cisco document on this particular topic is very very slicky. *From CUCM 8.5.1 - http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_5_1/ccmfeat/fsmobmgr.html * * Caller ID—The system preserves and displays Caller ID on all calls. Users can take advantage of Mobile Connect with no loss of expected IP phone features.* *From CUCM 6.1.1 - http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsmobmgr.html#wpxref99670 * * Caller ID—Caller ID is preserved and displayed on all calls. Users can take advantage of Mobile Connect with no loss of expected IP phone features. * Note that it says Mobile Connect and says nothing about Mobile Voice Access. Then you would assume it covers Mobile Voice Access too. Earlier definition of Mobile Voice Access in the same doc, also seems to suggest that MVA is indeed built on top of Mobile Connect, therefore reading in passing one would expect this to work. * Mobile Voice Access—This feature extends Mobile Connect capabilities by providing an interactive voice response (IVR) system to initiate two-stage dialed calls through the enterprise and activate or deactivate Mobile Connect capabilities. See the Mobile Voice Access sectionhttp://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_5_1/ccmfeat/fsmobmgr.html#wp1203108for a detailed discussion. * I think I will need to try to dig a bit deeper through Mobile Voice Access trace on CUCM to see what actually is happening.My scenario is simple, PSTN calls to MVA DID, Enter PIN, Press 1, then enter internal number with #.Even with this simplest case, involving no SLRG, the ***calling name (CNAM)* doesn't show up.Note also that my Remote Destination Number's Directory Number settings is setup correctly with *Display (Internal Caller ID) and **ASCII Display (Internal Caller ID)*. This values are confirmed to be working because when calling from the Mobile Connect (i.e. SNR) phone directly to one of the internal number, the number and name shows correctly. It would put this issue to a final rest too if we can find a relevenat Bug ID, if that is the case. Regards, --Somphol. On Sun, Aug 11, 2013 at 5:43 AM, Todd Carswell tcar0...@gmail.com wrote: The internal phone is known based on the remote destination configured for the user. To meet this requirement, the remote destination needs to be 10digits. For SNR calls outbound, strip off the area code, prepend a '9', and send to the appropriate gateway. Do not use SLRG. --Todd On Aug 10, 2013, at 11:51 AM, IE Target myfrnd...@gmail.com wrote: I am curious to know this mystery. As we are told that MVA caller should be able to call internal calls and it should appear as if it is coming form internal Phone. So if internal Phone calls it display caller id and calling name So MVA calls should also be displaying calling name. I heard it has also some thing to do with H.323 Display name, Fast/Slow start calls ? Any comments ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Live Record.
hi Mike, below is config. - telephony-service live-record 4250 ephone-dn 5 octo number 4250 no-reg-both call-forward all 4220 CUE : voicmeial live-record pilot number 4250 K From: michael.se...@compucom.com michael.se...@compucom.com To: karen.johnson...@yahoo.ca; ccie_voice@onlinestudylist.com Sent: Saturday, August 10, 2013 7:02:38 PM Subject: RE: Live Record. Karen, What does your telephony-service, ephone-dn and CUE configuration look like? If it worked don’t think is your configuration, maybe need to reset the CUE module. --Michael Michael Sears, CCIE(V)#38404, CCNA, CCNA-Voice, CCNP-Voice Cisco Certified Unified Communications Computing Systems Specialist (UCS) Cisco Certified Unified Communications Manager Express Specialist (CUCME) E911 Infrastructure Specialist (CER) “Designing and Implementing Cisco Unified Communications on Unified Computing Systems” From:Karen Johnson [mailto:karen.johnson...@yahoo.ca] Sent: Saturday, August 10, 2013 6:13 PM To: Sears, Michael (msears); ccie_voice@onlinestudylist.com Subject: Re: Live Record. hi Mike, Thanks, I just tested. And when I ended Live record, it did end recording. However when i try to call 4250 again or press LiveRecord again, it always busy. Do you know if any command i missed? K From:michael.se...@compucom.com michael.se...@compucom.com To: ccie_voice@onlinestudylist.com Cc: karen.johnson...@yahoo.ca Sent: Friday, August 9, 2013 10:26:29 AM Subject: RE: Live Record. Karen, To stop the live record session you should press the live record softkey again and it will end the recording and send to voicemail. If you just disconnect the recording will continue. --Michael Message: 6 Date: Fri, 9 Aug 2013 07:27:47 -0700 (PDT) From: Karen Johnson karen.johnson...@yahoo.ca To: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] LiveRecord Message-ID: 1376058467.46146.yahoomail...@web163906.mail.gq1.yahoo.com Content-Type: text/plain; charset=us-ascii hi folks. After I press Live Record and press disconnected to end conversation , why the Live Record session still stay? is this expected or any configuration we need? K___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] mva
On Sun, Aug 11, 2013 at 11:17 AM, Somphol Boonjing somp...@gmail.comwrote: Reading through two thread originated by a candidate by the name datucha/datoc, read through it both discussion threads, you will see how confusing this can be. http://ieoc.com/forums/p/18782/162049.aspx http://onlinestudylist.com/archives/ccie_voice/2012-February/079707.html Having read through it one more time, I think there is no contradiction there. I would bet that Calling Name (CNAM) not showing up for call originating through MVA IVR is expected. Datoc said If anyone is interested: *Calling Number *is not supported for MVA calls into extenstions (or even any other destination). Got this answer from one of the CCIE Voice Instructors. Note that Datoc misspell that while he actually meant to say Calling Name. A typo which Mark's later on point out and hence his following comment. Well, calling number shows up, only it will be what Cisco calls rooted in CDR as the shared desk line. Just as any call in to UCM where calling number matches the RD will show up as the shared desk line. AND I think maybe you meant to say calling name (CNAM), not calling number (CLID) - that's what both Juan and Vik mentioned to you on OSL. To which Datoc later on agree. Yes i mean Calling Name :) Sorry for that, I just make a error in typing. So, while there is no Bug ID whatsoever, credible sources suggestion seems to be in line with real world experiment. I would be highly interested to see anyone who can produce different result for this paritcular case. (Note: Strictly for call made through MVA IVR.) Just an observation, there are a few points that worth discussing about, but this is getting long, so perhaps we can discuss it at a later point. Those topics are - MVA DID (appeared in CUCM's Call Manager service parameters) vs MVA DN (appeared on one of the Media Resource sub-menu) - The actual role of a Media Resource called MVA DN. Regards, --Somphol. ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Gatekeeper back up
Check your retry interval on device - gatekeeper On Aug 10, 2013 6:42 PM, Karen Johnson karen.johnson...@yahoo.ca wrote: when we shut Gatekeeper, it always take time to go back up. is there any command to speed it up ? K ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
