Hello Israa,
Besides Gurpreet wrote, I suggest you to read the script programming book
known as "series volume 1 , 2 and 3" to know about scripts.
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/programming/guide/SeriesVol1.pdf
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/programming/guide/SeriesVol2.pdf
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/programming/guide/SeriesVol3.pdf
And you can use the repository of scripts to help with examples.
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip
Regards,
Guilherme Henrique Villarinho
2014-05-21 14:22 GMT-03:00 Gurpreet Singh Kukreja :
> Hi Israa,
>
> If never worked before with UCCX, i would recommend starting with SRND or
> design guide (its not that big) and Admin guides. It would be very useful
> to install a UCCX in lab and play around with it. You'd find many videos on
> YouTube to explain installation and integration with CUCM. Another useful
> document to look at would be the compatibility matrix to understand
> supported platforms and more.
>
> Here's a link where you can find all documentation for UCCX:
>
> http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/tsd-products-support-series-home.html
>
>
> About the certification, you just have one certification for UCCX;
>
> http://www.cisco.com/web/partners/partner_with_cisco/cpp/resale/specializations/ipcon_exp_spec.html
>
>
> HTH
>
> Gurpreet
>
>
>
> On Wed, May 21, 2014 at 9:03 AM, cisco 2006 wrote:
>
>> Dear All,
>>
>> I'm new with Cisco voice technology and need to work with UCCX v9.0 . My
>> question is that how can I prepare for it and what are the certifications
>> that I need to be good in this field ?
>>
>> Best Regards,
>> Israa
>>
>> ___
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>>
>> iPexpert on YouTube: www.youtube.com/ipexpertinc
>>
>
>
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>
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