Re: [OSL | CCIE_Voice] migration of VM pilot to different Number
In either your script or in the Application Management page in UCCX AppAdmin, you will need to change the String variable that defines the 4-digit extension to which the call is transferred. On Fri, Jun 20, 2014 at 4:53 PM, Dharambir kumar varma dharambi...@gmail.com wrote: Hi All, Please help in this. I am using cucm 7.x and uccx 7.x we are using window based voice messaging integrated with cucm.The pilot number we are using 7000, when someone call to call center, the call goes to agent depending on availabilty, if not recieved then go to agent voice mail(VM Now we are changing pilot number 7010, so we need to change hunt pilot in cucm, that is ok. do we need to change this pilot number some where in uccx. give some hint. really appreciate your helping response. -- Regards, Dharambir Kumar ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc
Re: [OSL | CCIE_Voice] migration of VM pilot to different Number
you mean trigger number in uccx application page Thanks for your prompt response. On Fri, Jun 20, 2014 at 8:29 PM, James Buchanan james.buchan...@gmail.com wrote: In either your script or in the Application Management page in UCCX AppAdmin, you will need to change the String variable that defines the 4-digit extension to which the call is transferred. On Fri, Jun 20, 2014 at 4:53 PM, Dharambir kumar varma dharambi...@gmail.com wrote: Hi All, Please help in this. I am using cucm 7.x and uccx 7.x we are using window based voice messaging integrated with cucm.The pilot number we are using 7000, when someone call to call center, the call goes to agent depending on availabilty, if not recieved then go to agent voice mail(VM Now we are changing pilot number 7010, so we need to change hunt pilot in cucm, that is ok. do we need to change this pilot number some where in uccx. give some hint. really appreciate your helping response. -- Regards, Dharambir Kumar ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc -- Regards, Dharambir Kumar ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc
Re: [OSL | CCIE_Voice] migration of VM pilot to different Number
No, it'll be a parameter in the application itself. On Fri, Jun 20, 2014 at 5:02 PM, Dharambir kumar varma dharambi...@gmail.com wrote: you mean trigger number in uccx application page Thanks for your prompt response. On Fri, Jun 20, 2014 at 8:29 PM, James Buchanan james.buchan...@gmail.com wrote: In either your script or in the Application Management page in UCCX AppAdmin, you will need to change the String variable that defines the 4-digit extension to which the call is transferred. On Fri, Jun 20, 2014 at 4:53 PM, Dharambir kumar varma dharambi...@gmail.com wrote: Hi All, Please help in this. I am using cucm 7.x and uccx 7.x we are using window based voice messaging integrated with cucm.The pilot number we are using 7000, when someone call to call center, the call goes to agent depending on availabilty, if not recieved then go to agent voice mail(VM Now we are changing pilot number 7010, so we need to change hunt pilot in cucm, that is ok. do we need to change this pilot number some where in uccx. give some hint. really appreciate your helping response. -- Regards, Dharambir Kumar ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc -- Regards, Dharambir Kumar ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc
[OSL | CCIE_Voice] migration of VM pilot to different Number
Hi All, Please help in this. I am using cucm 7.x and uccx 7.x we are using window based voice messaging integrated with cucm.The pilot number we are using 7000, when someone call to call center, the call goes to agent depending on availabilty, if not recieved then go to agent voice mail(VM Now we are changing pilot number 7010, so we need to change hunt pilot in cucm, that is ok. do we need to change this pilot number some where in uccx. give some hint. really appreciate your helping response. -- Regards, Dharambir Kumar ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc
Re: [OSL | CCIE_Voice] migration of VM pilot to different Number
If the pilot number changes often you can set a translation patter in CUCM to forward the new pilot number (7010) to the original pilot number (7000). If you don't do it this way you will have to delete the application in UCCX and create a new one with the new pilot number. -Austin Chiapuzio On Jun 20, 2014, at 10:02, Dharambir kumar varma dharambi...@gmail.com wrote: you mean trigger number in uccx application page Thanks for your prompt response. On Fri, Jun 20, 2014 at 8:29 PM, James Buchanan james.buchan...@gmail.com wrote: In either your script or in the Application Management page in UCCX AppAdmin, you will need to change the String variable that defines the 4-digit extension to which the call is transferred. On Fri, Jun 20, 2014 at 4:53 PM, Dharambir kumar varma dharambi...@gmail.com wrote: Hi All, Please help in this. I am using cucm 7.x and uccx 7.x we are using window based voice messaging integrated with cucm.The pilot number we are using 7000, when someone call to call center, the call goes to agent depending on availabilty, if not recieved then go to agent voice mail(VM Now we are changing pilot number 7010, so we need to change hunt pilot in cucm, that is ok. do we need to change this pilot number some where in uccx. give some hint. really appreciate your helping response. -- Regards, Dharambir Kumar ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc -- Regards, Dharambir Kumar ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc
Re: [OSL | CCIE_Voice] migration of VM pilot to different Number
Let me rephrase, If you are talking about changing the extension dialed to get into the application follow my earlier suggestion. I'm not sure how you have the call going to voicemail. If anywhere in your script there is language that forwards the call to voicemail then it needs to be changed in the script. Unless you set is as a parameter, then you can change it in the application page. -Austin Chiapuzio On Jun 20, 2014, at 10:02, Dharambir kumar varma dharambi...@gmail.com wrote: you mean trigger number in uccx application page Thanks for your prompt response. On Fri, Jun 20, 2014 at 8:29 PM, James Buchanan james.buchan...@gmail.com wrote: In either your script or in the Application Management page in UCCX AppAdmin, you will need to change the String variable that defines the 4-digit extension to which the call is transferred. On Fri, Jun 20, 2014 at 4:53 PM, Dharambir kumar varma dharambi...@gmail.com wrote: Hi All, Please help in this. I am using cucm 7.x and uccx 7.x we are using window based voice messaging integrated with cucm.The pilot number we are using 7000, when someone call to call center, the call goes to agent depending on availabilty, if not recieved then go to agent voice mail(VM Now we are changing pilot number 7010, so we need to change hunt pilot in cucm, that is ok. do we need to change this pilot number some where in uccx. give some hint. really appreciate your helping response. -- Regards, Dharambir Kumar ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc -- Regards, Dharambir Kumar ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc
