Hello Israa, Besides Gurpreet wrote, I suggest you to read the script programming book known as "series volume 1 , 2 and 3" to know about scripts.
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/programming/guide/SeriesVol1.pdf http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/programming/guide/SeriesVol2.pdf http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/programming/guide/SeriesVol3.pdf And you can use the repository of scripts to help with examples. http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip Regards, Guilherme Henrique Villarinho 2014-05-21 14:22 GMT-03:00 Gurpreet Singh Kukreja <tycoononway1...@gmail.com >: > Hi Israa, > > If never worked before with UCCX, i would recommend starting with SRND or > design guide (its not that big) and Admin guides. It would be very useful > to install a UCCX in lab and play around with it. You'd find many videos on > YouTube to explain installation and integration with CUCM. Another useful > document to look at would be the compatibility matrix to understand > supported platforms and more. > > Here's a link where you can find all documentation for UCCX: > > http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/tsd-products-support-series-home.html > > > About the certification, you just have one certification for UCCX; > > http://www.cisco.com/web/partners/partner_with_cisco/cpp/resale/specializations/ipcon_exp_spec.html > > > HTH > > Gurpreet > > > > On Wed, May 21, 2014 at 9:03 AM, cisco 2006 <inht...@yahoo.co.uk> wrote: > >> Dear All, >> >> I'm new with Cisco voice technology and need to work with UCCX v9.0 . My >> question is that how can I prepare for it and what are the certifications >> that I need to be good in this field ? >> >> Best Regards, >> Israa >> >> _______________________________________________ >> Free CCIE R&S, Collaboration, Data Center, Wireless & Security Videos :: >> >> iPexpert on YouTube: www.youtube.com/ipexpertinc >> > > > _______________________________________________ > Free CCIE R&S, Collaboration, Data Center, Wireless & Security Videos :: > > iPexpert on YouTube: www.youtube.com/ipexpertinc >
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