Re: [OSL | CCIE_Voice] Extenal call not happening.

[James Buchanan]

Does your calling search space on your phone contain the partition you are
trying to hit?


On Tue, Jul 15, 2014 at 5:03 AM, Dharambir kumar varma <
dharambi...@gmail.com> wrote:

>
> Hi All,
>
> Good morning!!
>
> my MGCP gateway is registered.
> Sh ccm manager is registered.
> Isdn status is multiframe established.
> Incoming calls are hitting gateway and ringing the Phone
>
> but we are unable to make ouside call.
> when we make call outside it does not hit MGCP gateway (debug isdn q931).
>
> Channel in CUCM top-down and in VG  bchan-order is ascending
> Phone are having partition of Route-pattern.
>
> Please help me where is the problem
> --
>  Regards,
>  Dharambir Kumar
>
>
>
>
>
> ___
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>
> iPexpert on YouTube: www.youtube.com/ipexpertinc
>
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Re: [OSL | CCIE_Voice] Extenal call not happening.

[James Buchanan]

1. Does your route pattern point to a route list or directly to the gateway?
2. Run the Dialed Number Analyzer and see if that will tell you what you
are hitting (https://publisherIPaddress/dna)




On Tue, Jul 15, 2014 at 5:16 AM,  wrote:

> Hi Dharambir,
>
> I think you need to restart Call Manager Service
> Best regards
> Danh
> Sent from my BlackBerry 10 smartphone.
>   *From: *Dharambir kumar varma
> *Sent: *Tuesday, 15 July 2014 10:04
> *To: *ccie_voice@onlinestudylist.com
> *Subject: *[OSL | CCIE_Voice] Extenal call not happening.
>
>
> Hi All,
>
> Good morning!!
>
> my MGCP gateway is registered.
> Sh ccm manager is registered.
> Isdn status is multiframe established.
> Incoming calls are hitting gateway and ringing the Phone
>
> but we are unable to make ouside call.
> when we make call outside it does not hit MGCP gateway (debug isdn q931).
>
> Channel in CUCM top-down and in VG  bchan-order is ascending
> Phone are having partition of Route-pattern.
>
> Please help me where is the problem
> --
>  Regards,
>  Dharambir Kumar
>
>
>
>
>
>
> ___
> Free CCIE R&S, Collaboration, Data Center, Wireless & Security Videos ::
>
> iPexpert on YouTube: www.youtube.com/ipexpertinc
> ___
> Free CCIE R&S, Collaboration, Data Center, Wireless & Security Videos ::
>
> iPexpert on YouTube: www.youtube.com/ipexpertinc
>
___
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Re: [OSL | CCIE_Voice] migration of VM pilot to different Number

[James Buchanan]

No, it'll be a parameter in the application itself.


On Fri, Jun 20, 2014 at 5:02 PM, Dharambir kumar varma <
dharambi...@gmail.com> wrote:

> you mean trigger number in uccx application page
>
> Thanks for your prompt response.
>
>
> On Fri, Jun 20, 2014 at 8:29 PM, James Buchanan  > wrote:
>
>> In either your script or in the Application Management page in UCCX
>> AppAdmin, you will need to change the String variable that defines the
>> 4-digit extension to which the call is transferred.
>>
>>
>> On Fri, Jun 20, 2014 at 4:53 PM, Dharambir kumar varma <
>> dharambi...@gmail.com> wrote:
>>
>>> Hi All,
>>>
>>> Please help in this.
>>> I am using cucm 7.x and uccx 7.x
>>> we are using window based voice messaging integrated with cucm.The pilot
>>> number we are using 7000,
>>> when someone call to call center, the call goes to agent depending on
>>> availabilty, if not recieved then go to agent voice mail(VM
>>>
>>> Now we are changing pilot number 7010, so we need to change hunt pilot
>>> in cucm, that is ok.
>>> do we need to change this pilot number some where in uccx.
>>> give some hint.
>>>
>>> really appreciate your helping response.
>>>
>>> --
>>>  Regards,
>>>  Dharambir Kumar
>>>
>>>
>>>
>>>
>>>
>>> ___
>>> Free CCIE R&S, Collaboration, Data Center, Wireless & Security Videos ::
>>>
>>> iPexpert on YouTube: www.youtube.com/ipexpertinc
>>>
>>
>>
>
>
> --
>  Regards,
>  Dharambir Kumar
>
>
>
>
>
___
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Re: [OSL | CCIE_Voice] migration of VM pilot to different Number

[James Buchanan]

In either your script or in the Application Management page in UCCX
AppAdmin, you will need to change the String variable that defines the
4-digit extension to which the call is transferred.


On Fri, Jun 20, 2014 at 4:53 PM, Dharambir kumar varma <
dharambi...@gmail.com> wrote:

> Hi All,
>
> Please help in this.
> I am using cucm 7.x and uccx 7.x
> we are using window based voice messaging integrated with cucm.The pilot
> number we are using 7000,
> when someone call to call center, the call goes to agent depending on
> availabilty, if not recieved then go to agent voice mail(VM
>
> Now we are changing pilot number 7010, so we need to change hunt pilot in
> cucm, that is ok.
> do we need to change this pilot number some where in uccx.
> give some hint.
>
> really appreciate your helping response.
>
> --
>  Regards,
>  Dharambir Kumar
>
>
>
>
>
> ___
> Free CCIE R&S, Collaboration, Data Center, Wireless & Security Videos ::
>
> iPexpert on YouTube: www.youtube.com/ipexpertinc
>
___
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Re: [OSL | CCIE_Voice] UCCX agens not ringing

[James Buchanan]

What is the minimum skill level assigned to the CSQ?


On Wed, Jun 11, 2014 at 11:51 AM, Dharambir kumar varma <
dharambi...@gmail.com> wrote:

>
> Hi All,
>
> I have two agents both skill 5 assigned. both are ready state.
> when i call trigger number it plays the welcome message and after that
> remains on Queue.it does not ring any one.
> Cisco phone are logged in(Cisco extension 33xxx /IPCC extension 38xxx)
> CAD is login and in ready state
>
> Thanks in advance,
> Appreciate your comments
> --
>  Regards,
>  Dharambir Kumar
>
>
>
>
>
> ___
> Free CCIE R&S, Collaboration, Data Center, Wireless & Security Videos ::
>
> iPexpert on YouTube: www.youtube.com/ipexpertinc
>
___
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Re: [OSL | CCIE_Voice] 911 calls by mistake

[James Buchanan]

One effective way to eliminate this issue is to eliminate the "9" prefix
for all outgoing calls. Some have changed the prefix digit to "8" and some
have eliminated it altogether.


On Tue, May 27, 2014 at 5:23 AM, D'Atrio, Keith wrote:

>You need to be VERY careful if you intercept 911 calls. I would
> suggest that you become very familiar with the 911 laws in your area before
> you do any changes to how you handle the calls. Most municipalities have
> laws that require no interception and that you have both the 9,911 and the
> 911 route patterns. Just my 2 cents. J
>
>
>
>
> Keith D'Atrio | Sr. Collaboration Architect
> Presidio | www.presidio.com
> D: 501.218.8299 | C: 863.944.2996 | F: 301.313.9809 | 
> kdat...@presidio.com
>
>
>
> [image: Practical thinking for a connected world.]
>
>
> Follow us:
>
> [image: Follow Presidio on Twitter] 
>
>
>
>  *From:* ccie_voice-boun...@onlinestudylist.com [mailto:
> ccie_voice-boun...@onlinestudylist.com] *On Behalf Of *
> probert...@gmail.com
> *Sent:* Monday, May 26, 2014 10:11 PM
> *To:* Ben John
> *Cc:* ccie_voice@onlinestudylist.com
> *Subject:* Re: [OSL | CCIE_Voice] 911 calls by mistake
>
>
>
> Hi,
>
> You could use Unity Connection to intercept 911 calls.
>
> In few cases where this was becoming a big issue I setup a call handler
> that would play a message: "If you are trying to reach 911 press 1 or just
> stay on the phone, if you dialed 911 by mistake hang up now".
>
> CSS on most phones -->911 --> CFA to VM
>
> CSS on Unity-->911--> PSTN
>
> 911CallHandler -- DTMF1 --> 911
>
>  After Greeting -->911
>
>
>
> HTH,
>
> Robert
>
>
>
>
>
>
> On Mon, May 26, 2014 at 9:31 AM, Ben John  wrote:
>
>  Guys,
> Our users are dialing 911 by mistake and cops are responding to the calls
> i think the reason being we use 9 to dial out.
> For long distance it is 91 and international it is 9011 . i thought about
> using 8 instead of 9 to dial out but we have some DNs that start with 8.
> Some of the guys suggest to use secondary dial tone when we press 9. Below
> are the route patterns that start with  9. Any idea how to solve this ?
> 9.011!
> 9.011!#
> 9.1[2-9]XX[2-9]XX
> 9.[2-9]XX[2-9]XX
> 91.[2-9]XX[2-9]XX
> 9.911
> 911
> 91.800[2-9]XX
>
> Thanks,
>
> Ben
>
>
> ___
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>
> iPexpert on YouTube: www.youtube.com/ipexpertinc
>
>
>
>
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[OSL | CCIE_Voice] CCIE #25863

[James Buchanan]

Hello,

 

I'm glad to share that today, I found out that I am CCIE #25863 (Voice).


 

I want to thank the folks on this list as well as the folks at IPExpert
for the good work they have done in creating relevant materials to ease
the preparation for the lab. I used their materials exclusively,
particularly the lab scenarios from the 5 day training. I modified these
to add some variety as well.

 

I wish I could say I had some sophisticated strategy, but I didn't. I
just did everything as fast as I could and as accurately as I could the
first time, and completed in six hours with two hours to spare, which
allowed plenty of time to test.

 

I did take some advice that showed up on OSL the other day to make a
summarized list of IP addresses. That was helpful. 

 

In terms of study materials, along with the IPExpert boot camp and
accompanying materials, I found the administration guides helpful. Also,
the tech notes on various subjects are rather helpful.  The CallManager
SRND was not as helpful as the QoS SRND. 

 

I would also add that it is very important to make sure you understand
what they are trying to test you on when they ask you to perform a task.
Understanding that was helpful in a couple of areas.

 

I wish everyone on here all the best in preparing for this.

 

Thank you,

 

James Buchanan, CCIE #25863

Senior Network Engineer

Coleman Technologies, Inc.

___
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Re: [OSL | CCIE_Voice] SNR Issues

[James Buchanan]

Hello,

When using the local Route Group, the calling phone will use its own
route group instead of the route group associated with the rerouting
CSS, partition, and pattern of the remote destination profile. So, if I
am in Orlando, and you are in Nashville, if I am calling from my Orlando
phone, it would use my Orlando gateway.

The solution to the problem of the remote destination (which could be
seven digits) would be use application dial rules and have everyone
input their remote destination as 10 digits.

Thanks,

James

-Original Message-
From: ccie_voice-boun...@onlinestudylist.com
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of
ccie_voice-requ...@onlinestudylist.com
Sent: Tuesday, January 19, 2010 6:15 AM
To: ccie_voice@onlinestudylist.com
Subject: CCIE_Voice Digest, Vol 47, Issue 77

Send CCIE_Voice mailing list submissions to
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Today's Topics:

   1. SNR Issues (vccie2010)
   2. Re: Local Route List question... (kill mill)
   3. Recovery of CallManager subscriber 4.2 (asif raza)
   4. Re: Vol1 Lab4 - BR2 SIP to UCM phones fails (Otto Sanchez)


--

Message: 1
Date: Mon, 18 Jan 2010 22:18:40 -0800
From: vccie2010 
Subject: [OSL | CCIE_Voice] SNR Issues
To: "ccie_voice@onlinestudylist.com" 
Message-ID:

Content-Type: text/plain; charset="iso-8859-1"

Having issue with SNR :

1. I have setup RD for HQ Ph 1 as outside PSTN number, when I make call
from
HQ ph2 then HQPh1 and it's RD ( PSTN number) rings. But when I call from
BR1
or BR2 then only HQ PH1 rings but it's RD does not. Seems like I have
Rerouting CSS issueI am using Local Route Group in DP.

2. My second questions can the RD be an internal number or has it to be
a
PSTN number only.

Thanks for your  help.

-AK
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Message: 2
Date: Tue, 19 Jan 2010 01:41:38 -0600
From: kill mill 
Subject: Re: [OSL | CCIE_Voice] Local Route List question...
To: Jonathan Charles 
Cc: ccie_voice@onlinestudylist.com, Alex Hannah

Message-ID:
<83281d5a1001182341p25046474j59ee3edb82d15...@mail.gmail.com>
Content-Type: text/plain; charset="windows-1252"

HI appreciate if anyone can point me to the right answer for this. My
proposed answer leads to lot of excess RP's

thnx

On Mon, Jan 18, 2010 at 11:29 PM, kill mill  wrote:

> I am facing the same issue did anyone find a solution. Basically I
want HQ
> user to log in the BR1 site but still be making the same calls like he
used
> to when he was in HQ. Keep in mind HQ Device pool as well as BR Device
pool
> have LRG so what i am seeing is if a pattern matches a LRG the LRG is
taking
> it to the local BR1 GW. If a pattern explicitly  pointed to a HQ RL
then it
> would go to the Hq- RL. So to full fill these 2 requirement do i have
to
> create 2 different CSS. One with LRG and one without ?
>
>
>
> On Mon, Sep 21, 2009 at 7:08 PM, Jonathan Charles
wrote:
>
>> This is where the + sign kicks in
>>
>>
>> Jonathan
>>
>> On Mon, Sep 21, 2009 at 7:00 PM, Alex Hannah 
>> wrote:
>> > Jonathan,
>> >
>> > Thanks for your answer...  I had one follow up question.
>> >
>> > With regards to Extension Mobility -  If a user in San Jose logs
into an
>> IP
>> > Phone in NYC, then Device Mobility kicks in and as you stated...
"sees
>> that
>> > the phone is in NYC and applies the NYC device pool to the LRG..",
how /
>> > what mechanism do you use to ensure the user calls out to the PSTN
the
>> same
>> > way they did in San Jose... ie if they pick up a phone, they will
dial
>> > 9.1212XXX instead of just 9.212XXX, because to them that
call
>> they
>> > make to NYC is still LD since they are used to dialing it that way
in
>> San
>> > Jose... I guess does that question make sense?  Would you just
handle it
>> via
>> > the Route Patterns if it was MGCP or Dial Peers if it was H.323?
ie you
>> > would add a pattern matching 91.212XXX and discard predot?  If
>> that's
>> > the case then you would need to handle their local calling as well
since
>> > they would be used to dialing local calls in San Jose using
407XX
>> and
>> > you would prepend 1 right?
>> >
>> > How do you handle the dial plan for a user using extension mobility
when
>> > they log into a phone in a different NPA/NXX area then where their
home
>> > phone is located?  And th