VMWare ESXi 4.0.0
UCCX 7.0(1)_Build168
On Thu, Jun 10, 2010 at 10:33 AM, Angel Perez gorr...@hotmail.com wrote:
Hi:
Wich vmware version do you have installed?
I'm working with esxi and I've never seen this
___
For more information regarding
: [OSL | CCIE_Voice] UCCX CSQ hunting order issue
From: findko...@gmail.com
To: gorr...@hotmail.com
CC: wolfsru...@gmail.com; ccie_voice@onlinestudylist.com
VMWare ESXi 4.0.0
UCCX 7.0(1)_Build168
On Thu, Jun 10, 2010 at 10:33 AM, Angel Perez gorr...@hotmail.com wrote:
Hi:
Wich vmware version do
easiest would be routing by skill (most skilled). if one of the agents
has a higher weight (on that skill, not the weight attribute) then any
call should always be delivered to the same agent always, no matter
what.
On Wed, Jun 9, 2010 at 3:25 PM, kobel findko...@gmail.com wrote:
Hi,
I'm
i've tested this today and works fine, all call are first delivered to
the first agent.
On Wed, Jun 9, 2010 at 5:32 PM, wolfsrudel wolfsru...@gmail.com wrote:
easiest would be routing by skill (most skilled). if one of the agents
has a higher weight (on that skill, not the weight attribute)
Apr 2010 14:34:07 -0400
Subject: Re: [OSL | CCIE_Voice] UCCX Skill Groups
From: ar...@ipexpert.com
To: spoli...@hotmail.com; mjbe...@krollontrack.com;
ccie_voice@onlinestudylist.com
Sorry Sergio, I was not fully clear on that.Yes you are correct,
scenario will work, granted the agent
It's possiblebut you'll have to change the way in which you provide the 1
for customer support and the option to dial-by-extension since your extensions
begin with 1 as well. Just a bit like building an algorithm.think it out
clearly first.
Please see the following link for the CCX
It's been forever since I've done anything with CM+UCCX but I believe its:
xml user user-name password password privilege-level 15
On Thu, Apr 22, 2010 at 6:51 AM, Matthew Berry ciscovoiceg...@gmail.com wrote:
Does anyone know where I would create the AXL user in CUCME for an
integration with
err, s/CM/CME
On Thu, Apr 22, 2010 at 8:38 AM, Tanner Ezell tanner.ez...@gmail.com wrote:
It's been forever since I've done anything with CM+UCCX but I believe its:
xml user user-name password password privilege-level 15
On Thu, Apr 22, 2010 at 6:51 AM, Matthew Berry
Also I should clarify, that is under 'telephony-service'.
On Thu, Apr 22, 2010 at 8:38 AM, Tanner Ezell tanner.ez...@gmail.com wrote:
It's been forever since I've done anything with CM+UCCX but I believe its:
xml user user-name password password privilege-level 15
On Thu, Apr 22, 2010 at
.
I would appreciate your comments on this.
Thank you very much, Sergio.
Date: Mon, 19 Apr 2010 11:34:09 -0400
From: ar...@ipexpert.com
To: mjbe...@krollontrack.com; ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX Skill Groups
Matthew,
Scenario 1-
If you have a single
that I see to do That is with Scenario 2.
I would appreciate your comments on this.
Thank you very much, Sergio.
--
Date: Mon, 19 Apr 2010 11:34:09 -0400
From: ar...@ipexpert.com
To: mjbe...@krollontrack.com; ccie_voice@onlinestudylist.com
Subject: Re: [OSL
://www.ipexpert.com/
From: Sergio Polizer spoli...@hotmail.com
Date: Wed, 21 Apr 2010 14:20:20 -0300
To: Amy Ryan ar...@ipexpert.com, mjbe...@krollontrack.com,
ccie_voice@onlinestudylist.com
Subject: RE: [OSL | CCIE_Voice] UCCX Skill Groups
Hi Amy,
I¹m having problems to understand Scenario 1. I thought
Tanner, Amy,
Thank you very much for your explanation.
Sergio.
Date: Wed, 21 Apr 2010 14:34:07 -0400
Subject: Re: [OSL | CCIE_Voice] UCCX Skill Groups
From: ar...@ipexpert.com
To: spoli...@hotmail.com; mjbe...@krollontrack.com;
ccie_voice@onlinestudylist.com
Sorry Sergio, I
Yes. You can weight the skills when you setup the CSQ.
Brian
Sent via BlackBerry from T-Mobile
-Original Message-
From: Berry, Matthew J. mjbe...@krollontrack.com
Date: Mon, 19 Apr 2010 09:19:33
To: OSLccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] UCCX Skill Groups
. Unified Communications Engineer
mjbe...@kroll.com
-Original Message-
From: bkvalent...@gmail.com [mailto:bkvalent...@gmail.com]
Sent: Monday, April 19, 2010 9:21 AM
To: Berry, Matthew J.; ccie_voice-boun...@onlinestudylist.com; OSL
Subject: Re: [OSL | CCIE_Voice] UCCX Skill Groups
Yes
It doesn't work that way (assuming I'm reading you correctly).
If an agent has 2 skills, one for each CSQ, and calls come in for each
CSQ, the agent will answer the call which came first.
Routing only applies when you have multiple agents ready and not
talking, if you have 1 agent ready and
No Randall of course i have no problem to share it with the community. i
will do so
2010/3/24 Randall Saborio ill2...@gmail.com
Lucky Cristobal.
Are you concerned about your intellectual property rights, or will you
share it with all of us? :)
We won't get mad if you want to keep it
The document was sent to the list, but apparently has yet to be
approved (apparently no one pays attention?).
The document can be found here:
http://tannerezell.com/media/UCCX%20Custom%20Reports%20-%20Scripting%20-%20Get%20Session%20ID.pdf
As an aside, you may want to consider the IP of the
Hello Tanner,
I have a question. I know I'm doing something wrong. when the call is sent
to the agent. on the Data Field part. I see ANI, DNIS, Layout (default)
what I'm trying to do is, based on the called number i will make a
comparison in a loop, when i find a match in the script based on
I'd have to check, but I don't believe the ECC fields are populated in
CAD while the phone is ringing. Only after.
Aside from that, you must use the Set Enterprise Info step, make sure
the field is added to the default layout of the agent and you'll be
set.
---
I just re-read what you posted,
They are populated while ringing and they are only called ecc's when
using cad with ucce not uccx. I think tanner hit the nail on the head
though with the layout and set enterprise data steps.
Chad Stachowicz
415-794-8770
Please excuse any mispellings as this message was from my mobile
I was able to get it to work
thank you very much for all your help
2010/3/25 Chad Stachowicz chadstachow...@gmail.com
They are populated while ringing and they are only called ecc's when using
cad with ucce not uccx. I think tanner hit the nail on the head though with
the layout and set
thank you very much
2010/3/24 Tanner Ezell tanner.ez...@gmail.com
Eh?
I've attached a document I developed which explains everything you
need to get information from the script to the CAD software.
On Wed, Mar 24, 2010 at 12:29 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
Hello
Lucky Cristobal.
Are you concerned about your intellectual property rights, or will you
share it with all of us? :)
We won't get mad if you want to keep it private, but just suggesting.
On Wed, Mar 24, 2010 at 12:03 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
thank you very much
Add a new variable to the work flow
Use the set enterprise call info step to pass the variable along.
On Tue, Mar 23, 2010 at 6:26 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
Hello,
I'd like to get some advice on this.
I need to create a script that will get some variables from
send email to support and they will mail you.
On Sun, Mar 14, 2010 at 8:02 PM, Mike Brooks 2xcci...@gmail.com wrote:
I am trying to perform the UCCX integration in Proctorlabs but I am unable
to find the licence file on the UCCX (10.10.210.5) server.
Is it on the UCCX server or do I have to
; mjbe...@krollontrack.com
Subject: Re: [OSL | CCIE_Voice] UCCX/IVR Script Repository
a bit out of topic,what material is best for writing the UCCX scripts?
On Thu, Mar 11, 2010 at 9:06 PM, Tanner Ezell tanner.ez...@gmail.com wrote:
C:\program files\wfavvid\Scripts\Templates
On Thu, Mar 11, 2010
C:\program files\wfavvid\Scripts\Templates
On Thu, Mar 11, 2010 at 1:53 PM, Berry, Matthew J.
mjbe...@krollontrack.com wrote:
Does anyone know of where Cisco’s UCCX/IVR sample script repository is? I
can’t find it.
___
For more information
a bit out of topic,what material is best for writing the UCCX scripts?
On Thu, Mar 11, 2010 at 9:06 PM, Tanner Ezell tanner.ez...@gmail.comwrote:
C:\program files\wfavvid\Scripts\Templates
On Thu, Mar 11, 2010 at 1:53 PM, Berry, Matthew J.
mjbe...@krollontrack.com wrote:
Does anyone know
Roger,
I think the simplest explanation of this is that 1) this exam is not a CCIE
in UCCX Scripting. And 2) some scripting could be on the exam.
I know that's obscure. That's because no one can say exactly what you will
see in the lab. Let me also say that the IPExpert materials are
Knowing CCX scripting is vital if you acutally want to be able to provide
solutions to customers and to troubleshoot CRS application problems.
Please see the link below for more information on CCX 7.01 scripting.
Hi Cris,
When you backup the uccx using the native embedded backup utility in the
appadmin page, you backup both configuration and historical data from uccx,
Regarding the upgrade to the database, uccx 7.0X currently supports sql/msde
2000 only,
Thanks,
On Tue, Feb 9, 2010 at 5:37 PM,
To: Kevin Damisch
Cc: Otto Sanchez; ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX Issue
Yes, I did validated the script after I opned the the default ICD script ,
saved as ICDTEST , validated it too but no luck.
On Thu, Jan 21, 2010 at 7:29 PM, Kevin Damisch
kevin.dami
PM
To: Otto Sanchez
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX Issue
Yes Otto, I did that please but still having same issue.
On Thu, Jan 21, 2010 at 1:13 PM, Otto Sanchez o...@ipexpert.commailto:
o...@ipexpert.com wrote:
Did you validated the script once
...@onlinestudylist.com] On Behalf Of vccie2010 [
vccie2...@gmail.com]
Sent: Thursday, January 21, 2010 9:14 PM
To: Otto Sanchez
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX Issue
Yes Otto, I did that please but still having same issue.
On Thu, Jan 21, 2010 at 1:13 PM, Otto
, January 21, 2010 9:14 PM
To: Otto Sanchez
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX Issue
Yes Otto, I did that please but still having same issue.
On Thu, Jan 21, 2010 at 1:13 PM, Otto Sanchez
o...@ipexpert.commailto:o...@ipexpert.com wrote:
Did you validated
From: ccie_voice-boun...@onlinestudylist.com [
ccie_voice-boun...@onlinestudylist.com] On Behalf Of vccie2010 [
vccie2...@gmail.com]
Sent: Thursday, January 21, 2010 9:14 PM
To: Otto Sanchez
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX Issue
Yes Otto, I
Did you validated the script once it was saved with the new name?, a common
cause for this error is that the queue name is invalid in the application
section configuration,
On Thu, Jan 21, 2010 at 1:37 AM, vccie2010 vccie2...@gmail.com wrote:
Well I am just saving the defualt ICD script as a
Yes Otto, I did that please but still having same issue.
On Thu, Jan 21, 2010 at 1:13 PM, Otto Sanchez o...@ipexpert.com wrote:
Did you validated the script once it was saved with the new name?, a common
cause for this error is that the queue name is invalid in the application
section
9:14 PM
To: Otto Sanchez
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX Issue
Yes Otto, I did that please but still having same issue.
On Thu, Jan 21, 2010 at 1:13 PM, Otto Sanchez
o...@ipexpert.commailto:o...@ipexpert.com wrote:
Did you validated the script once
-boun...@onlinestudylist.com
To: Otto Sanchez o...@ipexpert.com
Cc: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com
Sent: Thu Jan 21 21:14:49 2010
Subject: Re: [OSL | CCIE_Voice] UCCX Issue
Yes Otto, I did that please but still having same issue.
On Thu, Jan 21, 2010 at 1:13 PM, Otto
?
Thanks,
Kevin
From: ccie_voice-boun...@onlinestudylist.com [
ccie_voice-boun...@onlinestudylist.com] On Behalf Of vccie2010 [
vccie2...@gmail.com]
Sent: Thursday, January 21, 2010 9:14 PM
To: Otto Sanchez
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL
Subject: Re: [OSL | CCIE_Voice] UCCX Issue
Yes Otto, I did that please but still having same issue.
On Thu, Jan 21, 2010 at 1:13 PM, Otto Sanchez o...@ipexpert.commailto:
o...@ipexpert.com wrote:
Did you validated the script once it was saved with the new name?, a
common cause for this error
the script stops at when
you get your error message.
Thanks,
Kevin
From: vccie2010 [vccie2...@gmail.com]
Sent: Thursday, January 21, 2010 10:21 PM
To: Kevin Damisch
Cc: Otto Sanchez; ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX Issue
Yes, I did
THis is a general issue you have to decode the script to see what the issue
is. plus check which script you are referecing and all the parameters csq
etc are in line
On Wed, Jan 20, 2010 at 8:45 PM, vccie2010 vccie2...@gmail.com wrote:
I have UCCX on vmware. I am able to make calls succesfully
Well I am just saving the defualt ICD script as a different name icdtest
and the moment I call I get the error message I posted ealrier. I have all
csq etc as taken care of as with default script it warks fine.
On Wed, Jan 20, 2010 at 6:50 PM, kill mill jha...@gmail.com wrote:
THis is a general
Double-check to ensure the CTI Route Point is registered, if not, delete from
UCCX and re-add. Also, UCCX requires g711 so if you are calling from a region
that will require g729, you will need a transcoder.
Mark Nigh
Systems Engineer
mn...@netelligent.com
(p) 314.392.6926
Of Mark Nigh
Sent: Tuesday, January 19, 2010 2:20 PM
To: Cristobal Priego; ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] uccx issue
Double-check to ensure the CTI Route Point is registered, if not, delete from
UCCX and re-add. Also, UCCX requires g711 so if you are calling from
...@onlinestudylist.com [mailto:
ccie_voice-boun...@onlinestudylist.com] *On Behalf Of *Mark Nigh
*Sent:* Tuesday, January 19, 2010 2:20 PM
*To:* Cristobal Priego; ccie_voice@onlinestudylist.com
*Subject:* Re: [OSL | CCIE_Voice] uccx issue
Double-check to ensure the CTI Route Point is registered, if not, delete
Priego [mailto:cristobalpri...@gmail.com]
Sent: Tuesday, January 19, 2010 3:20 PM
To: Mark Nigh
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] uccx issue
Mark
I tried all of that an none of that worked.
all the cti ports are registered, indeed i went unified cm telephony
Cristobal,
See: https://supportforums.cisco.com/thread/2000771?tstart=0
(It is your thread after all)
Cheers,
Tanner Ezell
On Fri, Jan 15, 2010 at 11:25 AM, Cristobal Priego
cristobalpri...@gmail.com wrote:
Hello all
I have a question, i'm in the middle of programming a scripting and just
: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX Scripting
Cristobal,
See: https://supportforums.cisco.com/thread/2000771?tstart=0
(It is your thread after all)
Cheers,
Tanner Ezell
On Fri, Jan 15, 2010 at 11:25 AM, Cristobal Priego
cristobalpri...@gmail.commailto:cristobalpri
The better way to do this would be do an XML lookup to perform the function
that you want based on DNIS and return the password to the script.
~Chris
From: Cristobal Priego
Sent: Friday, January 15, 2010 12:25 PM
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] UCCX Scripting
I'm trying the xml option.
i just have a question on the step : Get XML Document Data; on the field
Path do i specify where the XML is located ? or what do i put there
thank you
2010/1/15 Christopher Clouse christopherc_56...@hotmail.com
The better way to do this would be do an XML lookup
You mean like my solution here?
https://supportforums.cisco.com/thread/2000771?tstart=0
:)
On Fri, Jan 15, 2010 at 1:13 PM, Christopher Clouse
christopherc_56...@hotmail.com wrote:
The better way to do this would be do an XML lookup to perform the
function that you want based on DNIS and
, January 15, 2010 2:15 PM
To: Christopher Clouse
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX Scripting
I'm trying the xml option.
i just have a question on the step : Get XML Document Data; on the field Path
do i specify where the XML is located ? or what do i put
:* Friday, January 15, 2010 2:15 PM
*To:* Christopher Clouse christopherc_56...@hotmail.com
*Cc:* ccie_voice@onlinestudylist.com
*Subject:* Re: [OSL | CCIE_Voice] UCCX Scripting
I'm trying the xml option.
i just have a question on the step : Get XML Document Data; on the field
Path do i specify
up
with UCCX and supports HA.
~Chris
*From:* Cristobal Priego cristobalpri...@gmail.com
*Sent:* Friday, January 15, 2010 2:15 PM
*To:* Christopher Clouse christopherc_56...@hotmail.com
*Cc:* ccie_voice@onlinestudylist.com
*Subject:* Re: [OSL | CCIE_Voice] UCCX Scripting
I'm trying the xml
cristobalpri...@gmail.com
*Sent:* Friday, January 15, 2010 2:15 PM
*To:* Christopher Clouse christopherc_56...@hotmail.com
*Cc:* ccie_voice@onlinestudylist.com
*Subject:* Re: [OSL | CCIE_Voice] UCCX Scripting
I'm trying the xml option.
i just have a question on the step : Get XML Document Data
*Cc:* ccie_voice@onlinestudylist.com
*Subject:* Re: [OSL | CCIE_Voice] UCCX Scripting
I'm trying the xml option.
i just have a question on the step : Get XML Document Data; on the field
Path do i specify where the XML is located ? or what do i put there
thank you
2010/1/15 Christopher
ccie_voice@onlinestudylist.com
Sent: Fri Jan 15 16:35:52 2010
Subject: Re: [OSL | CCIE_Voice] UCCX Scripting
What does your XML file look like, and can you screen shot your script for us
to look at.
On Fri, Jan 15, 2010 at 2:32 PM, Cristobal Priego
cristobalpri...@gmail.commailto:cristobalpri
--
*From*: ccie_voice-boun...@onlinestudylist.com
ccie_voice-boun...@onlinestudylist.com
*To*: Cristobal Priego cristobalpri...@gmail.com
*Cc*: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com
*Sent*: Fri Jan 15 16:35:52 2010
*Subject*: Re: [OSL | CCIE_Voice] UCCX
Hello,
IN addition, the time on the control center is different from that on the
server time
thanks
On Thu, Jan 14, 2010 at 4:03 PM, Omotayo adefilabi...@gmail.com wrote:
Hello,
Am working on Lab 2
how do i synchronize the uccx time to that of the callmanager or the
ntp(10.10.100.2)
Use windows time or xntp provided by Cisco.
Please see the link below for more info on time servers for UCXX.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/maintenance/admin/crs501ag.pdf
Page 4-12; Modifying NTP Configuration
Thank you.
greg
hello,
i get that part.
the issue i have is that on the control center. the time is
January 14, 2010 10:27:51 AM EST
while on the server its is January 14, 2010 7:27:51 AM EST
the zone set on the server is gmt-8
On Thu, Jan 14, 2010 at 4:16 PM, Pulos, Greg gpu...@doc.gov wrote:
Use windows
You forgot the URL
Make sure it is pointing to UCCX...
Jonathan
On Sun, Jan 3, 2010 at 12:00 PM, anil batra anil...@yahoo.com wrote:
Trying to invoke the IP Phone Agent Services and the phone shows
Requesting and nothing happens. I have the following URL for IP phone
agent service.
oopss...here we go please :
http://xxx.xxx.xxx.xxx:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp
--- On Sun, 1/3/10, Jonathan Charles jonv...@gmail.com wrote:
From: Jonathan Charles jonv...@gmail.com
Subject: Re: [OSL | CCIE_Voice] UCCX - IP Phobe Agent Service Issue
To: anil batra anil
--- On *Sun, 1/3/10, Jonathan Charles jonv...@gmail.com* wrote:
From: Jonathan Charles jonv...@gmail.com
Subject: Re: [OSL | CCIE_Voice] UCCX - IP Phobe Agent Service Issue
To: anil batra anil...@yahoo.com
Cc: ccie_voice@onlinestudylist.com
Date: Sunday, January 3, 2010, 11:46 PM
You forgot
pointing to UCXX it is still giving above said
error...am I still missing somehting here pls ?
--- On Mon, 1/4/10, Jonathan Charles jonv...@gmail.com wrote:
From: Jonathan Charles jonv...@gmail.com
Subject: Re: [OSL | CCIE_Voice] UCCX - IP Phobe Agent Service Issue
To: anil batra anil...@yahoo.com
it is still giving above
said error...am I still missing somehting here pls ?
--- On *Mon, 1/4/10, Jonathan Charles jonv...@gmail.com* wrote:
From: Jonathan Charles jonv...@gmail.com
Subject: Re: [OSL | CCIE_Voice] UCCX - IP Phobe Agent Service Issue
To: anil batra anil...@yahoo.com
Cc
Charles jonv...@gmail.com wrote:
From: Jonathan Charles jonv...@gmail.com
Subject: Re: [OSL | CCIE_Voice] UCCX - IP Phobe Agent Service Issue
To: anil batra anil...@yahoo.com
Cc: ccie_voice@onlinestudylist.com
Date: Monday, January 4, 2010, 12:11 AM
OK, do the xx's point to CUCM or UCCX?
On Sun
://xxx.xxx.xxx.xxx:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp
--- On Sun, 1/3/10, Jonathan Charles jonv...@gmail.com wrote:
From: Jonathan Charles jonv...@gmail.com
Subject: Re: [OSL | CCIE_Voice] UCCX - IP Phobe Agent Service Issue
To: anil batra anil...@yahoo.com
Cc: ccie_voice
That's what I thought, I am still getting the same error Can not connect to IP
Phone Agent service anyone seen this before pls ?
--- On Mon, 1/4/10, Peter Slow peter.s...@gmail.com wrote:
From: Peter Slow peter.s...@gmail.com
Subject: Re: [OSL | CCIE_Voice] UCCX - IP Phobe Agent Service Issue
Have you configured the Contact Service Queue sales in the uccx admin
page-subsystems-rmcm-csq ? It is case sensitive
On Wed, Nov 25, 2009 at 7:51 AM, Daryl Smith darylpsm...@gmail.com wrote:
I running through vol 1 lab 12.2.
I’ve created the script just as the PG example. When I dial into the
Yep, I just saw that and was just getting to reply to my own email. I had
capital ³S²
Thanks Otto, now I have to figure out why its not playing the music file.
I¹ll let you know.
On 11/25/09 6:40 AM, Otto Sanchez o...@ipexpert.com wrote:
Have you configured the Contact Service Queue sales in
How did you solve it?
-
Dew Swen
On Fri, Nov 13, 2009 at 3:35 PM, A A f...@hotmail.com wrote:
Forget about it, it is working now
--
From: f...@hotmail.com
To: ccie_voice@onlinestudylist.com
Date: Fri, 13 Nov 2009 11:33:01 +
Subject: [OSL | CCIE_Voice]
Forget about it, it is working now
From: f...@hotmail.com
To: ccie_voice@onlinestudylist.com
Date: Fri, 13 Nov 2009 11:33:01 +
Subject: [OSL | CCIE_Voice] UCCX and CUCM integration Error
Hi guys,
I'm trying to do the uccx-cucm integration.
The problem occurs when I do the
Well, what error do you get?
From: ccie_voice-boun...@onlinestudylist.com
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of anupam TYAGI
Sent: Wednesday, October 21, 2009 12:04 PM
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] uccx editor 7.0x
I have download uccx
Never seen that. I would guess uninstall and reinstall the editor on the IPCC
server. Or reintall IPCC.
From: ccie_voice-boun...@onlinestudylist.com
[ccie_voice-boun...@onlinestudylist.com] On Behalf Of Juliana Xu
[juliana...@hotmail.com]
Sent: Wednesday,
Even the Proctor labs have the same issue. Is it possible because of VMware?
From: Michael Ciarfello
Sent: Wednesday, October 07, 2009 7:15 PM
To: Juliana Xu ; ccie_voice@onlinestudylist.com
Subject: RE: [OSL | CCIE_Voice] uccx editor issue
Never seen that. I would guess uninstall
, October 07, 2009 7:15 PM
*To:* Juliana Xu juliana...@hotmail.com ; ccie_voice@onlinestudylist.com
*Subject:* RE: [OSL | CCIE_Voice] uccx editor issue
Never seen that. I would guess uninstall and reinstall the editor on the
IPCC server. Or reintall IPCC
8:24 PM
To: Juliana Xu
Cc: Michael Ciarfello ; ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] uccx editor issue
No, it works fine in VMware, the issue appears to be localized to you?
On Wed, Oct 7, 2009 at 7:57 PM, Juliana Xu juliana...@hotmail.com wrote:
Even the Proctor
Forgot to mention :
I can see the call waiting in Q.
The agent is appearing as a resource in the CSQ.
From: Kumar, Narinder
Sent: Monday, 5 October 2009 8:59 PM
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] UCCX agent
No fancy script just testing IPCC using the standard ICD
Hi Narinder
If you¹ve got phone cad installed can you bring the agent online ?
Best regards
Mick
E: m...@pobox.net.uk
From: Kumar, Narinder narinder.ku...@uxcg.com.au
Date: Mon, 5 Oct 2009 21:04:26 +1100
To: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com
Subject: Re: [OSL
Hi Mick,
I haven't installed CAD yet, I have logged the agent into the phone only.
Cheers
Narinder
From: Mick Vaites [mailto:m...@pobox.net.uk]
Sent: Monday, 5 October 2009 9:11 PM
To: Kumar, Narinder; ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX agent
Hi Narinder
Date: Mon, 5 Oct 2009 21:14:23 +1100
To: Mick Vaites m...@pobox.net.uk, ccie_voice@onlinestudylist.com
ccie_voice@onlinestudylist.com
Subject: RE: [OSL | CCIE_Voice] UCCX agent
Hi Mick,
I haven¹t installed CAD yet, I have logged the agent into the phone only.
Cheers
Narinder
From: Mick Vaites
Sent: Monday, 5 October 2009 9:14 PM
To: Mick Vaites; ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX agent
Hi Mick,
I haven't installed CAD yet, I have logged the agent into the phone
only.
Cheers
Narinder
From: Mick Vaites [mailto:m...@pobox.net.uk]
Sent: Monday
+1100
*To: *Mick Vaites m...@pobox.net.uk, ccie_voice@onlinestudylist.com
ccie_voice@onlinestudylist.com
*Subject: *RE: [OSL | CCIE_Voice] UCCX agent
Hi Mick,
I haven’t installed CAD yet, I have logged the agent into the phone only.
Cheers
Narinder
*From:* Mick Vaites [mailto:m
When the agent goes to reserved state on the phone, it means that UCCX has
identified the agent as a resource and it attempting to route the call to the
agent. It is normal for the agent to enter reserved as that is how the
system prevents other CSQ or applications from trying to route a call
Depends on your licensing. However many IVR ports you have is the maximum
instances of any application you can run.
On Tue, Aug 11, 2009 at 11:45 AM, Ravindra Lakpriya lakpr...@gmail.comwrote:
Hello guys,
What is the limitation when we are using IVR functionality of the UCCX ?
how many IVR's
Hi Jeremy
Unfortunately just this morning I had the same issue (and it was working fine
when i installed it yesterday). I am just in the middle of re-building my VM
and installing UCCX again. I couldn't see (or the shutdown timer didn't give
me enough time to troubleshoot) any other way of
I had the same problem. But it was OK after I reinstalled it from the scratch.
I believe its something to do with the OS patch.
--- On Mon, 8/10/09, Tanner Ezell tanner.ez...@gmail.com wrote:
From: Tanner Ezell tanner.ez...@gmail.com
Subject: Re: [OSL | CCIE_Voice] uccx node manager
I don't remember exactly which one i installed but I'll check and let you know
tonight.
Thanks.
--- On Mon, 8/10/09, Stuart Geoghegan stuartmgeoghe...@yahoo.co.uk wrote:
From: Stuart Geoghegan stuartmgeoghe...@yahoo.co.uk
Subject: Re: [OSL | CCIE_Voice] uccx node manager terminated
...@puck.nether.net
Sent: Monday, August 10, 2009 10:11:44 AM
Subject: Re: [OSL | CCIE_Voice] uccx node manager terminated unexpectedly by NT
authority
Unfortunately, I re-installed and am having the same problem.
Tanner thanks for your reply - i have managed to stop the re-boots however,
every time i
stuartmgeoghe...@yahoo.co.uk
wrote:
From: Stuart Geoghegan stuartmgeoghe...@yahoo.co.uk
Subject: Re: [OSL | CCIE_Voice] uccx node manager terminated unexpectedly
by NT authority
To: KatGuru gkr2...@yahoo.com, Tanner Ezell
tanner.ez...@gmail.com
Cc: ccie_voice@onlinestudylist.com, cisco-v
...@yahoo.co.uk
*To:* KatGuru gkr2...@yahoo.com; Tanner Ezell tanner.ez...@gmail.com
*Cc:* ccie_voice@onlinestudylist.com; cisco-v...@puck.nether.net
*Sent:* Monday, August 10, 2009 10:11:44 AM
*Subject:* Re: [OSL | CCIE_Voice] uccx node manager terminated
unexpectedly by NT authority
]
*Sent:* Thursday, July 23, 2009 3:23 PM
*To:* Michael Ciarfello
*Cc:* Jeffrey Hall; ccie_voice@onlinestudylist.com
*Subject:* Re: [OSL | CCIE_Voice] UCCX and meet-me
nevermind I got it sorry
2009/7/23 Cristobal Priego cristobalpri...@gmail.com
I think I got it
Is there a way to do
@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX and meet-me
I was able to get this to work. I just have one more question. I'd like to get
crazy.
I'd like the caller's name to be played before he joins the bridge.
I have the subflow that will record the name and it works great.
I haven't found
Of Michael
Ciarfello
Sent: Friday, July 24, 2009 9:28 PM
To: Cristobal Priego
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX and meet-me
Depends on how the subflow did the recording, where and how it stored it,
etc. You can attach the aef files and we can take a look. Might
Yes.
From: ccie_voice-boun...@onlinestudylist.com
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Cristobal Priego
Sent: Thursday, July 23, 2009 12:53 PM
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] UCCX and meet-me
Hello Experts,
I was wondering if you know how
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