[OSL | CCIE_Voice] MOH audio
folks, we have following 2 IP phones registered to same CALL Manager. And there is active call between Phone A Phone B Below are the Line Level setting of both Phones -- 1. Phone A User Hold MOH: Audio 2 Network Hold MOH : Audio 3 MRGL : MRGL A -- MRG A --MOH Server A (Audio 1, Audio 2, Audio 3) 2. Phone B User Hold MOH: Audio 3 Network Hold MOH : Audio 4 MRGL : MRGL B -- MRG B --MOH Server B (Audio 2, Audio 3, Audio 4) Scenario and Understanding -- a. When IP Phone A press TRANSFER , Phone B will hear Audio 4 from MOH server B b. When IP Phone A press HOLD , Phone B will hear Audio 3 from MOH server B c. When IP Phone B press HOLD , Phone A will hear Audio 2 from MOH server A DOES my understanding above correct ? Thanks, Karen ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc
Re: [OSL | CCIE_Voice] MOH audio
You're close. The holder (phone that is initiating the hold) dictates the audio file and the holdee (phone being held) uses its configured Moh server. An example would be if user A is a help desk or other agent and has a recorded voice (special offers, website url, general tips, etc) as the moh audio file, but user B is a standard user with music file for MOH. If A places B on hold, then user B should hear the MOH file set on the A phone relevant to the help desk. For your scenarios it would look like this: A: b hears audio3 (network moh from A) streamed from server B (set on phone b) B: b hears audio2 (user moh from A) streamed from server B (set on b phone) C: a hears audio3 (user moh from b) streamed from server a (set on a phone) In another example, if user B pressed transfer when connected to A then user A would hear silence, not moh, before transfer is completed...hopefully you can see why based on the settings you listed. (Hint, take a look at which file A would be looking for from which server.) Hope this helps -Justin (Sent from my phone, please excuse and/or laugh at any typos.) On Jun 9, 2014 5:40 PM, Karen Johnson karen.johnson...@yahoo.ca wrote: folks, we have following 2 IP phones registered to same CALL Manager. And there is active call between Phone A Phone B Below are the Line Level setting of both Phones -- 1. Phone A User Hold MOH: Audio 2 Network Hold MOH : Audio 3 MRGL : MRGL A -- MRG A --MOH Server A (Audio 1, Audio 2, Audio 3) 2. Phone B User Hold MOH: Audio 3 Network Hold MOH : Audio 4 MRGL : MRGL B -- MRG B --MOH Server B (Audio 2, Audio 3, Audio 4) Scenario and Understanding -- a. When IP Phone A press TRANSFER , Phone B will hear Audio 4 from MOH server B b. When IP Phone A press HOLD , Phone B will hear Audio 3 from MOH server B c. When IP Phone B press HOLD , Phone A will hear Audio 2 from MOH server A DOES my understanding above correct ? Thanks, Karen ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc
[OSL | CCIE_Voice] MOH Audio source not showin up
I am getting follwoing error when clicking MOH Audio Source Configuration The following error occurred while attempting to retrieve and display the requested information: The MOH folder was not found in the directory (\10.20.200.21\TFTPPATH\) specified by the MOH Audio Translation Service Parameter DefaultTFTPMOHFilePath. Please check the service parameter and try again. The DefaultTFTPMOHFilePath parameter should be the UNC share name for your Cisco CallManager's TFTPpath directory. If you are using more than one server in the cluster, you must share the TFTPpath directory and use the UNC path. (2) Referred to the follwoing link and changed ot to hostname but no luck.. http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008084ec31.shtml#k3 Anyone seen this before please...
Re: [OSL | CCIE_Voice] MOH Audio source not showin up
I have also seen this on Pod 20 a few times. To fix, I have always changed the tftpath in the services parameters referred to in your link and rebooted the server. James Key From: ccie_voice-boun...@onlinestudylist.com [ccie_voice-boun...@onlinestudylist.com] On Behalf Of anil batra [anil...@yahoo.com] Sent: Friday, January 16, 2009 5:27 PM To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] MOH Audio source not showin up I am getting follwoing error when clicking MOH Audio Source Configuration The following error occurred while attempting to retrieve and display the requested information: The MOH folder was not found in the directory (\10.20.200.21\TFTPPATH\) specified by the MOH Audio Translation Service Parameter DefaultTFTPMOHFilePath. Please check the service parameter and try again. The DefaultTFTPMOHFilePath parameter should be the UNC share name for your Cisco CallManager's TFTPpath directory. If you are using more than one server in the cluster, you must share the TFTPpath directory and use the UNC path. (2) Referred to the follwoing link and changed ot to hostname but no luck.. http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008084ec31.shtml#k3 Anyone seen this before please... NOTICE: This electronic mail message and any files transmitted with it are intended exclusively for the individual or entity to which it is addressed. The message, together with any attachment, may contain confidential and/or privileged information. Any unauthorized review, use, printing, saving, copying, disclosure or distribution is strictly prohibited. If you have received this message in error, please immediately advise the sender by reply email and delete all copies.
Re: [OSL | CCIE_Voice] MOH Audio source not showin up
I am on pod 20 and did chnage the path and rebooted but no luck..
--- On Sat, 1/17/09, James Key j...@jackhenry.com wrote:
From: James Key j...@jackhenry.com
Subject: Re: [OSL | CCIE_Voice] MOH Audio source not showin up
To: anil...@yahoo.com anil...@yahoo.com, ccie_voice@onlinestudylist.com
ccie_voice@onlinestudylist.com
Date: Saturday, January 17, 2009, 6:01 AM
#yiv627453106 P {
MARGIN-TOP:0px;MARGIN-BOTTOM:0px;}
I have also seen this on Pod 20 a few times. To fix, I have always changed the
tftpath in the services parameters referred to in your link and rebooted the
server.
James Key
From: ccie_voice-boun...@onlinestudylist.com
[ccie_voice-boun...@onlinestudylist.com] On Behalf Of anil batra
[anil...@yahoo.com]
Sent: Friday, January 16, 2009 5:27 PM
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] MOH Audio source not showin up
I am getting follwoing error when clicking MOH Audio Source Configuration
The following error occurred while attempting to retrieve and display the
requested information:
The MOH folder was not found in the directory (\10.20.200.21\TFTPPATH\)
specified by the MOH Audio Translation Service Parameter
DefaultTFTPMOHFilePath. Please check the service parameter and try again. The
DefaultTFTPMOHFilePath parameter should be the UNC share name for your Cisco
CallManager's TFTPpath directory. If you are using more than one server in the
cluster, you must share the TFTPpath directory and use the UNC path. (2)
Referred to the follwoing link and changed ot to hostname but no luck..
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008084ec31.shtml#k3
Anyone seen this before please...
NOTICE: This electronic mail message and any files transmitted with it are
intended
exclusively for the individual or entity to which it is addressed. The message,
together with any attachment, may contain confidential and/or privileged
information.
Any unauthorized review, use, printing, saving, copying, disclosure or
distribution
is strictly prohibited. If you have received this message in error, please
immediately advise the sender by reply email and delete all copies.
Re: [OSL | CCIE_Voice] MOH Audio source not showin up
Are you actually using the UNC share name? the path listed in the error message \10.20.200.21\TFTPPATH is missing a \it should be \\10.20.200.21\TFTPPATHfile://\\10.20.200.21\TFTPPATH James Key From: anil batra [anil...@yahoo.com] Sent: Friday, January 16, 2009 6:40 PM To: ccie_voice@onlinestudylist.com; James Key Subject: Re: [OSL | CCIE_Voice] MOH Audio source not showin up I am on pod 20 and did chnage the path and rebooted but no luck.. --- On Sat, 1/17/09, James Key j...@jackhenry.com wrote: From: James Key j...@jackhenry.com Subject: Re: [OSL | CCIE_Voice] MOH Audio source not showin up To: anil...@yahoo.com anil...@yahoo.com, ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Date: Saturday, January 17, 2009, 6:01 AM I have also seen this on Pod 20 a few times. To fix, I have always changed the tftpath in the services parameters referred to in your link and rebooted the server. James Key From: ccie_voice-boun...@onlinestudylist.com [ccie_voice-boun...@onlinestudylist.com] On Behalf Of anil batra [anil...@yahoo.com] Sent: Friday, January 16, 2009 5:27 PM To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] MOH Audio source not showin up I am getting follwoing error when clicking MOH Audio Source Configuration The following error occurred while attempting to retrieve and display the requested information: The MOH folder was not found in the directory (\10.20.200.21\TFTPPATH\) specified by the MOH Audio Translation Service Parameter DefaultTFTPMOHFilePath. Please check the service parameter and try again. The DefaultTFTPMOHFilePath parameter should be the UNC share name for your Cisco CallManager's TFTPpath directory. If you are using more than one server in the cluster, you must share the TFTPpath directory and use the UNC path. (2) Referred to the follwoing link and changed ot to hostname but no luck.. http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008084ec31.shtml#k3 Anyone seen this before please... NOTICE: This electronic mail message and any files transmitted with it are intended exclusively for the individual or entity to which it is addressed. The message, together with any attachment, may contain confidential and/or privileged information. Any unauthorized review, use, printing, saving, copying, disclosure or distribution is strictly prohibited. If you have received this message in error, please immediately advise the sender by reply email and delete all copies. NOTICE: This electronic mail message and any files transmitted with it are intended exclusively for the individual or entity to which it is addressed. The message, together with any attachment, may contain confidential and/or privileged information. Any unauthorized review, use, printing, saving, copying, disclosure or distribution is strictly prohibited. If you have received this message in error, please immediately advise the sender by reply email and delete all copies.
