[OSL | CCIE_Voice] UCCX agens not ringing

Hi All, I have two agents both skill 5 assigned. both are ready state. when i call trigger number it plays the welcome message and after that remains on Queue.it does not ring any one. Cisco phone are logged in(Cisco extension 33xxx /IPCC extension 38xxx) CAD is login and in ready state Thanks

Re: [OSL | CCIE_Voice] UCCX agens not ringing

What is the minimum skill level assigned to the CSQ? On Wed, Jun 11, 2014 at 11:51 AM, Dharambir kumar varma dharambi...@gmail.com wrote: Hi All, I have two agents both skill 5 assigned. both are ready state. when i call trigger number it plays the welcome message and after that remains