[OSL | CCIE_Voice] UCCX the big question....
hi Guys, How do I write anbsp; UCCX script fornbsp; the following... HQ Phone 2 is ready to take a call, callershould hear “ Thank you for waiting, we will connect you now to X. Where X is the user name. On thesame token if SiteB Phone 2 is ready to take a call, it should play SBPH2. The initial prompt “Thank you for calling” should be played before call goes into the queue. -Vir ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX the big question....
Add spoken name to the individual users. Add a select resource step then query the resource for the spoken name. Play out the saved variable before connecting Sent from my iPhone On 4 Feb 2013, at 12:20, virajith vir...@rediffmail.commailto:vir...@rediffmail.com wrote: hi Guys, How do I write a UCCX script for the following... HQ Phone 2 is ready to take a call, callershould hear “ Thank you for waiting, we will connect you now to X. Where X is the user name. On thesame token if SiteB Phone 2 is ready to take a call, it should play SBPH2. The initial prompt “Thank you for calling” should be played before call goes into the queue. -Vir [http://sigads.rediff.com/RealMedia/ads/adstream_nx.ads/www.rediffmail.com/signatureline.htm@Middle]http://sigads.rediff.com/RealMedia/ads/click_nx.ads/www.rediffmail.com/signatureline.htm@Middle? Catch India as it happens with the Rediff News App. To download it for FREE, click herehttp://track.rediff.com/click?url=___http://www.rediff.com/newsapp___lnk=signaturenewservice=newsapp ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.comhttp://www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.comhttp://www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX the big question....
hi Jamie, Thanks for your response. Could you elaborate the exact steps to be done? Thanks, Vir From: Jamie Parr (jamparr) lt;jamp...@cisco.comgt; Sent: Mon, 04 Feb 2013 17:26:50 To: virajith lt;vir...@rediffmail.comgt; Cc: ccie_voice@onlinestudylist.com lt;ccie_voice@onlinestudylist.comgt; Subject: Re: [OSL | CCIE_Voice] UCCX the big question Add spoken name to the individual users. Add a select resource step then query the resource for the spoken name. Play out the saved variable before connecting Sent from my iPhone On 4 Feb 2013, at 12:20, virajith lt;vir...@rediffmail.comgt; wrote: hi Guys, How do I write anbsp; UCCX script fornbsp; the following... HQ Phone 2 is ready to take a call, callershould hear “ Thank you for waiting, we will connect you now to X. Where X is the user name. On thesame token if SiteB Phone 2 is ready to take a call, it should play SBPH2. The initial prompt “Thank you for calling” should be played before call goes into the queue. -Vir Catch India as it happens with the Rediff News App. To download it for FREE, click here ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
[OSL | CCIE_Voice] UCCX the big question....
Hi Vir 1) Record 3 prompts (from cuc or ipccx) . a) Prompt1: Thank you for waiting, we will connect you now to (add it to the prompts in ipccx b) Prompt2:Agent A(add it to the spoken name ) c) Prompt3:Agent B(add it to the spoken name ) 2) Take the default icd.aef script . a) In the select resource modify form connected to selected b) Add Get user info c) Create container prompt d) Add the play prompt (which will be the output prompt from the create container prompt, example : Thank you for waiting, we will connect you now to Agent A e) Add the connect(ICD/Connect) Down will be the default queued I tested what you mentioned with the above config in my lab and it looks fine Regards From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of virajith Sent: Τρίτη, 5 Φεβρουαρίου 2013 4:03 πμ To: Jamie Parr (jamparr) Cc: ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] UCCX the big question hi Jamie, Thanks for your response. Could you elaborate the exact steps to be done? Thanks, Vir From: Jamie Parr (jamparr) jamp...@cisco.commailto:jamp...@cisco.com Sent: Mon, 04 Feb 2013 17:26:50 To: virajith vir...@rediffmail.commailto:vir...@rediffmail.com Cc: ccie_voice@onlinestudylist.commailto:ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.commailto:ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] UCCX the big question Add spoken name to the individual users. Add a select resource step then query the resource for the spoken name. Play out the saved variable before connecting Sent from my iPhone On 4 Feb 2013, at 12:20, virajith vir...@rediffmail.commailto:vir...@rediffmail.com wrote: hi Guys, How do I write a UCCX script for the following... HQ Phone 2 is ready to take a call, callershould hear “ Thank you for waiting, we will connect you now to X. Where X is the user name. On thesame token if SiteB Phone 2 is ready to take a call, it should play SBPH2. The initial prompt “Thank you for calling” should be played before call goes into the queue. -Vir [http://sigads.rediff.com/RealMedia/ads/adstream_nx.ads/www.rediffmail.com/signatureline.htm@Middle]http://sigads.rediff.com/RealMedia/ads/click_nx.ads/www.rediffmail.com/signatureline.htm@Middle? Catch India as it happens with the Rediff News App. To download it for FREE, click herehttp://www.rediffmail.com/cgi-bin/red.cgi?red=http%3A%2F%2Ftrack%2Erediff%2Ecom%2Fclick%3Furl%3D%5F%5F%5Fhttp%3A%2F%2Fwww%2Erediff%2Ecom%2Fnewsapp%5F%5F%5F%26amp%3Blnk%3Dsignature%26amp%3Bnewservice%3DnewsappisImage=0BlockImage=0rediffng=0 ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.comhttp://www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.comhttp://www.rediffmail.com/cgi-bin/red.cgi?red=http%3A%2F%2Fwww%2EPlatinumPlacement%2EcomisImage=0BlockImage=0rediffng=0 [http://sigads.rediff.com/RealMedia/ads/adstream_nx.ads/www.rediffmail.com/signatureline.htm@Middle]http://sigads.rediff.com/RealMedia/ads/click_nx.ads/www.rediffmail.com/signatureline.htm@Middle? Catch India as it happens with the Rediff News App. To download it for FREE, click herehttp://track.rediff.com/click?url=___http://www.rediff.com/newsapp___lnk=signaturenewservice=newsapp ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
