Re: [OSL | CCIE_Voice] 911 calls by mistake
I use both 911 and 9.911. People are conditioned to dial 911 and in an emergency some people panic. K.I.S.S. CDR was key on my last job to fix this. One branch was complaining more than others and almost all of the calls were erroneously placed by a single user. Another thing I did was direct all incoming calls from the analog trunks to the main hunt group in each branch. I think the end user hears the 911 operator answer and realises they've dialled the wrong number. They hang up and the 911 operator tries to call back. If the 911 operator gets an RNA they will dispatch. The end user needs to be part of the solution. They shouldn't just hang up but tell the 911 operator they've dialled wrong. One more thing, at these branches there were only 2 analog trunks available if the network went down. I only had one of the two available to carry normal traffic (when the network is down) and had both available for 911 traffic. HTH On 05/26/2014 06:31 AM, Ben John wrote: Guys, Our users are dialing 911 by mistake and cops are responding to the calls i think the reason being we use 9 to dial out. For long distance it is 91 and international it is 9011 . i thought about using 8 instead of 9 to dial out but we have some DNs that start with 8. Some of the guys suggest to use secondary dial tone when we press 9. Below are the route patterns that start with 9. Any idea how to solve this ? 9.011! 9.011!# 9.1[2-9]XX[2-9]XX 9.[2-9]XX[2-9]XX 91.[2-9]XX[2-9]XX 9.911 911 91.800[2-9]XX Thanks, Ben ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc
Re: [OSL | CCIE_Voice] 911 calls by mistake
Agreed. If unity goes down then you can't dial 911. You can also use 911? and 9.911? patterns which will wait for the interdigit timeout before sending the call. You may need to turn that time limit down so it doesn't sit there for a long time before sending the call div Original message /divdivFrom: D'Atrio, Keith kdat...@presidio.com /divdivDate:05/26/2014 23:23 (GMT-05:00) /divdivTo: probert...@gmail.com,Ben John benjoh...@hotmail.com /divdivCc: ccie_voice@onlinestudylist.com /divdivSubject: Re: [OSL | CCIE_Voice] 911 calls by mistake /divdiv /divYou need to be VERY careful if you intercept 911 calls. I would suggest that you become very familiar with the 911 laws in your area before you do any changes to how you handle the calls. Most municipalities have laws that require no interception and that you have both the 9,911 and the 911 route patterns. Just my 2 cents. J Keith D'Atrio | Sr. Collaboration Architect Presidio | www.presidio.com D: 501.218.8299 | C: 863.944.2996 | F: 301.313.9809 | kdat...@presidio.com Follow us: From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of probert...@gmail.com Sent: Monday, May 26, 2014 10:11 PM To: Ben John Cc: ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] 911 calls by mistake Hi, You could use Unity Connection to intercept 911 calls. In few cases where this was becoming a big issue I setup a call handler that would play a message: If you are trying to reach 911 press 1 or just stay on the phone, if you dialed 911 by mistake hang up now. CSS on most phones --911 -- CFA to VM CSS on Unity--911-- PSTN 911CallHandler -- DTMF1 -- 911 After Greeting --911 HTH, Robert On Mon, May 26, 2014 at 9:31 AM, Ben John benjoh...@hotmail.com wrote: Guys, Our users are dialing 911 by mistake and cops are responding to the calls i think the reason being we use 9 to dial out. For long distance it is 91 and international it is 9011 . i thought about using 8 instead of 9 to dial out but we have some DNs that start with 8. Some of the guys suggest to use secondary dial tone when we press 9. Below are the route patterns that start with 9. Any idea how to solve this ? 9.011! 9.011!# 9.1[2-9]XX[2-9]XX 9.[2-9]XX[2-9]XX 91.[2-9]XX[2-9]XX 9.911 911 91.800[2-9]XX Thanks, Ben ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc This message w/attachments (message) is intended solely for the use of the intended recipient(s) and may contain information that is privileged, confidential or proprietary. If you are not an intended recipient, please notify the sender, and then please delete and destroy all copies and attachments. Please be advised that any review or dissemination of, or the taking of any action in reliance on, the information contained in or attached to this message is prohibited. ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc
Re: [OSL | CCIE_Voice] 911 calls by mistake
We had the same problem. Unfortunately it's a user training issue. We decided to take out the 911 pattern and put stickers on the phones which specified to dial 9911 for emergency. False 911 calls dramatically reduced after that. HTH On May 26, 2014, at 8:31 AM, Ben John benjoh...@hotmail.com wrote: Guys, Our users are dialing 911 by mistake and cops are responding to the calls i think the reason being we use 9 to dial out. For long distance it is 91 and international it is 9011 . i thought about using 8 instead of 9 to dial out but we have some DNs that start with 8. Some of the guys suggest to use secondary dial tone when we press 9. Below are the route patterns that start with 9. Any idea how to solve this ? 9.011! 9.011!# 9.1[2-9]XX[2-9]XX 9.[2-9]XX[2-9]XX 91.[2-9]XX[2-9]XX 9.911 911 91.800[2-9]XX Thanks, Ben ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc
Re: [OSL | CCIE_Voice] 911 calls by mistake
Hi, You could use Unity Connection to intercept 911 calls. In few cases where this was becoming a big issue I setup a call handler that would play a message: If you are trying to reach 911 press 1 or just stay on the phone, if you dialed 911 by mistake hang up now. CSS on most phones --911 -- CFA to VM CSS on Unity--911-- PSTN 911CallHandler -- DTMF1 -- 911 After Greeting --911 HTH, Robert On Mon, May 26, 2014 at 9:31 AM, Ben John benjoh...@hotmail.com wrote: Guys, Our users are dialing 911 by mistake and cops are responding to the calls i think the reason being we use 9 to dial out. For long distance it is 91 and international it is 9011 . i thought about using 8 instead of 9 to dial out but we have some DNs that start with 8. Some of the guys suggest to use secondary dial tone when we press 9. Below are the route patterns that start with 9. Any idea how to solve this ? 9.011! 9.011!# 9.1[2-9]XX[2-9]XX 9.[2-9]XX[2-9]XX 91.[2-9]XX[2-9]XX 9.911 911 91.800[2-9]XX Thanks, Ben ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc
Re: [OSL | CCIE_Voice] 911 calls by mistake
You need to be VERY careful if you intercept 911 calls. I would suggest that you become very familiar with the 911 laws in your area before you do any changes to how you handle the calls. Most municipalities have laws that require no interception and that you have both the 9,911 and the 911 route patterns. Just my 2 cents. ☺ Keith D'Atrio | Sr. Collaboration Architect Presidio | www.presidio.comhttp://www.presidio.com D: 501.218.8299 | C: 863.944.2996 | F: 301.313.9809 | kdat...@presidio.commailto:kdat...@presidio.com [Practical thinking for a connected world.]http://www.presidio.com Follow us: [Follow Presidio on Twitter]http://www.twitter.com/presidio From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of probert...@gmail.com Sent: Monday, May 26, 2014 10:11 PM To: Ben John Cc: ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] 911 calls by mistake Hi, You could use Unity Connection to intercept 911 calls. In few cases where this was becoming a big issue I setup a call handler that would play a message: If you are trying to reach 911 press 1 or just stay on the phone, if you dialed 911 by mistake hang up now. CSS on most phones --911 -- CFA to VM CSS on Unity--911-- PSTN 911CallHandler -- DTMF1 -- 911 After Greeting --911 HTH, Robert On Mon, May 26, 2014 at 9:31 AM, Ben John benjoh...@hotmail.commailto:benjoh...@hotmail.com wrote: Guys, Our users are dialing 911 by mistake and cops are responding to the calls i think the reason being we use 9 to dial out. For long distance it is 91 and international it is 9011 . i thought about using 8 instead of 9 to dial out but we have some DNs that start with 8. Some of the guys suggest to use secondary dial tone when we press 9. Below are the route patterns that start with 9. Any idea how to solve this ? 9.011! 9.011!# 9.1[2-9]XX[2-9]XX 9.[2-9]XX[2-9]XX 91.[2-9]XX[2-9]XX 9.911 911 91.800[2-9]XX Thanks, Ben ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinchttp://www.youtube.com/ipexpertinc This message w/attachments (message) is intended solely for the use of the intended recipient(s) and may contain information that is privileged, confidential or proprietary. If you are not an intended recipient, please notify the sender, and then please delete and destroy all copies and attachments. Please be advised that any review or dissemination of, or the taking of any action in reliance on, the information contained in or attached to this message is prohibited. ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc
Re: [OSL | CCIE_Voice] 911 calls by mistake
One effective way to eliminate this issue is to eliminate the 9 prefix for all outgoing calls. Some have changed the prefix digit to 8 and some have eliminated it altogether. On Tue, May 27, 2014 at 5:23 AM, D'Atrio, Keith kdat...@presidio.comwrote: You need to be VERY careful if you intercept 911 calls. I would suggest that you become very familiar with the 911 laws in your area before you do any changes to how you handle the calls. Most municipalities have laws that require no interception and that you have both the 9,911 and the 911 route patterns. Just my 2 cents. J Keith D'Atrio | Sr. Collaboration Architect Presidio | www.presidio.com D: 501.218.8299 | C: 863.944.2996 | F: 301.313.9809 | kdat...@presidio.comkdat...@presidio.com [image: Practical thinking for a connected world.]http://www.presidio.com Follow us: [image: Follow Presidio on Twitter] http://www.twitter.com/presidio *From:* ccie_voice-boun...@onlinestudylist.com [mailto: ccie_voice-boun...@onlinestudylist.com] *On Behalf Of * probert...@gmail.com *Sent:* Monday, May 26, 2014 10:11 PM *To:* Ben John *Cc:* ccie_voice@onlinestudylist.com *Subject:* Re: [OSL | CCIE_Voice] 911 calls by mistake Hi, You could use Unity Connection to intercept 911 calls. In few cases where this was becoming a big issue I setup a call handler that would play a message: If you are trying to reach 911 press 1 or just stay on the phone, if you dialed 911 by mistake hang up now. CSS on most phones --911 -- CFA to VM CSS on Unity--911-- PSTN 911CallHandler -- DTMF1 -- 911 After Greeting --911 HTH, Robert On Mon, May 26, 2014 at 9:31 AM, Ben John benjoh...@hotmail.com wrote: Guys, Our users are dialing 911 by mistake and cops are responding to the calls i think the reason being we use 9 to dial out. For long distance it is 91 and international it is 9011 . i thought about using 8 instead of 9 to dial out but we have some DNs that start with 8. Some of the guys suggest to use secondary dial tone when we press 9. Below are the route patterns that start with 9. Any idea how to solve this ? 9.011! 9.011!# 9.1[2-9]XX[2-9]XX 9.[2-9]XX[2-9]XX 91.[2-9]XX[2-9]XX 9.911 911 91.800[2-9]XX Thanks, Ben ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc *This message w/attachments (message) is intended solely for the use of the intended recipient(s) and may contain information that is privileged, confidential or proprietary. If you are not an intended recipient, please notify the sender, and then please delete and destroy all copies and attachments. Please be advised that any review or dissemination of, or the taking of any action in reliance on, the information contained in or attached to this message is prohibited.* ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc
