If
- CSQ is same case in Application and RMCM
- Skill level 5 on both agent and CSQ
- Available CTI ports
- Agent is ready(and stays ready)
It _will_ work.
regards
Christian Holst
System Engineer UC
CCIE Voice #41370
NetDesign A/S
Direkte: +45 4435 8294
Mobil: +45
What is the minimum skill level assigned to the CSQ?
On Wed, Jun 11, 2014 at 11:51 AM, Dharambir kumar varma
dharambi...@gmail.com wrote:
Hi All,
I have two agents both skill 5 assigned. both are ready state.
when i call trigger number it plays the welcome message and after that
remains
Thank you so much to your answers which are very useful .
Best Regards,
Israa
On Wednesday, 21 May 2014, 21:13, Guilherme Villarinho
guilherme.villari...@gmail.com wrote:
Hello Israa,
Besides Gurpreet wrote, I suggest you to read the script programming book known
as series volume 1 , 2
Hi Israa,
If never worked before with UCCX, i would recommend starting with SRND or
design guide (its not that big) and Admin guides. It would be very useful
to install a UCCX in lab and play around with it. You'd find many videos on
YouTube to explain installation and integration with CUCM.
Hello Israa,
Besides Gurpreet wrote, I suggest you to read the script programming book
known as series volume 1 , 2 and 3 to know about scripts.
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/programming/guide/SeriesVol1.pdf
Hi,
Only one!
Sent from Samsung Mobile.
div Original message /divdivFrom: Dharambir kumar varma
dharambi...@gmail.com /divdivDate:18/05/2014 06:30 (GMT-03:00)
/divdivTo: ccie_voice@onlinestudylist.com /divdivSubject: [OSL |
CCIE_Voice] UCCX /divdiv
/divHi
Can someone
Check this out:
http://www.cisco.com/web/partners/partner_with_cisco/cpp/resale/specializations/ipcon_exp_spec.html
On Sun, May 18, 2014 at 2:30 AM, Dharambir kumar varma
dharambi...@gmail.com wrote:
Hi
Can someone give me the info. that UCCX has one paper or two paper.
what is the exam
I think I ran into this once.
You can edit the raw license file (notepad) and remove the HA feature. Save as
new file and try to upload again.
From: ccie_voice-boun...@onlinestudylist.com
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Hemu .
Sent: Tuesday, October 29, 2013 9:43
Hi Hugo,
Administrator/ciscocisco
Marty
On Wed, Sep 11, 2013 at 4:41 PM, Barrera, Hugo hugo.barr...@nexusis.comwrote:
What is the default username and passwd if you have to do the “fresh
install” workaround?
** **
*Hugo *
** **
@onlinestudylist.com ccie_voice@onlinestudylist.com
Sent: Saturday, September 7, 2013 12:22:06 PM
Subject: Re: [OSL | CCIE_Voice] uccx login proctorlabs
I have not used proctorlabs but if this is the very first time you are logging
into UCCX, then you login with:
Username: Administrator
Password
That is expected behaviour. The assumption is that if the agent did not pick up the phone the first time, they are probably not physically present, therefore no further calls are presented until the agent pushes the button when they return to the desk.Steve
Original Message
: [OSL | CCIE_Voice] UCCX agent ready state
There is a System Parameter in UCCX to change this behavior, but it's an all
or nothing setting. Use it with caution in the real world, as Most Skilled
Routing combined with this setting can keep a caller stuck on the most skilled
Agent and never
ok thanks for info
From: Anthony Holloway avhollo...@gmail.com
To: Karen Johnson karen.johnson...@yahoo.ca
Cc: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com
Sent: Wednesday, July 31, 2013 2:14:11 PM
Subject: Re: [OSL | CCIE_Voice] UCCX agent
Which statistic? I've seen a '-1' response on estimated wait time many times
in the past, I always assumed it was just because sufficient calls (in my case,
probably none since it was a lab) had gone through the system for it to
calculate a metric to report… but I have no idea if that's what
You will only ever see -1 returned due to providing an invalid CSQ name
to the get reporting statistics step.
On Thu, Jul 11, 2013 at 8:52 PM, Joshua Kittle jkit...@netechcorp.comwrote:
Which statistic? I've seen a '-1' response on estimated wait time many
times in the past, I always
Not in my experience I can with lots of certainty say that I've seen it
when doing a reactive debug on a just- published script, and then after a few
calls, observed it turn into a positive integer. This was on an 8.5 cluster.
I'm certain it wasn't an invalid CSQ name... That said, I don't
Thanks for your reply its fine that we have select G729 codec under System
Parametes but my question was is there a way to test which shows UCCX is
using g729 codec native
On Sun, Jun 16, 2013 at 1:15 PM, OSL StudyList collaboration.c...@gmail.com
wrote:
Go to CCX admin and look under
Hi,
I think the easiest way is to check UCCX Service Parameters under System
menu.
--Somphol.
--Somphol
On Sun, Jun 16, 2013 at 7:36 PM, CISCO CCIE VOICE ccievoic...@gmail.comwrote:
Hi,
How can i verify that UCCX is using G729 codec native
Thanks
After i configure UCCX with codec g729 under service parameter,if i call to
UCCX trigger number let say 5000 from HQ or Branch 1 or PSTN how do i know
that this call has been using g729 uccx native codec not that from region
On Sun, Jun 16, 2013 at 2:41 PM, Somphol Boonjing somp...@gmail.com
Establish a working call and use your show voice commands?
Sent from my iPad
On Jun 16, 2013, at 6:30 AM, CISCO CCIE VOICE ccievoic...@gmail.com wrote:
Thanks for your reply its fine that we have select G729 codec under System
Parametes but my question was is there a way to test which
Thanks Bill,but if i Press question mark 2 time thn i can see its taking
g729 codec that fine but ths result can be due to Region not from UCCX G729
Codec
On Sun, Jun 16, 2013 at 3:37 PM, Bill Talley bill.tal...@aos5.com wrote:
On the IP phone, press the question mark button twice.
On the
I have Branch 2 site which contains Transcoder moreover all my agents are
in Branch-2 site i have region matrix between other region
On Sun, Jun 16, 2013 at 4:54 PM, Bill Talley bill.tal...@aos5.com wrote:
Do you have a transcoder setup and being used for the call? If so,
check the SCCC
Thanks bill got your point
On Sun, Jun 16, 2013 at 5:13 PM, Bill Talley bill.tal...@aos5.com wrote:
Any transcoder for ccx would be at HQ unless the ccx server is not in
HQ. looks like a few people have forwarded viable suggestions so you
should be able to determine what you're asking
Drake,
Not sure if this is still an open question but the location where the
Spoken Name upload prompts are stored on the server is, *C:\Program
Files\wfavvid\tomcat_appadmin\webapps\appadmin\upload*
Let me know if that is what you're looking for?
Regards
Gurpreet
On Fri, Jun 7, 2013 at
i think Default prompt doesn't matter
From: Drake J jdrake...@gmail.com
To: Gurpreet Singh Kukreja tycoononway1...@gmail.com
Cc: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com
Sent: Friday, June 7, 2013 6:21:29 PM
Subject: Re: [OSL
hi All,
Any update guys?
Hoping to get an update on this.
Regards,
Drake
Thanks Guy
On Sat, Jun 8, 2013 at 5:51 AM, Drake J jdrake...@gmail.com wrote:
hi Gurpreet,
It is version 7.x .
Also C:\Program Files\wfavvid\temp is for recording prompts correct?
What about my 2nd question?
Hi Drake,
Yes, if you use the recording step in the script, that is the location
prompts go to by default. I'm still looking to find the exact answer on
your second question.
Regards
Gurpreet
On Fri, Jun 7, 2013 at 8:21 PM, Drake J jdrake...@gmail.com wrote:
hi Gurpreet,
It is version
Just to add,
I do know that the behavior in earlier versions of CRS (4.x) was that it
used to save the Spoken Names uploaded for agents in LDAP DB for CM. Here's
the bug which confirms that:
*When CRS 4.0(5) points to a compatible call manager, spoken name
uploaded in CRS gets saved in CM in
Quick Question,
Have you tried searching the server with .wav extension and found the
name of the SpokenName prompt that you uploaded by any chance?
-G
On Sun, Jun 9, 2013 at 3:49 PM, Gurpreet Singh Kukreja
tycoononway1...@gmail.com wrote:
Just to add,
I do know that the behavior in
Drake,
If you save the prompt to the SpokenName property of the user, I think it
gets saved on the database on the SpokenName table as binary data, so it
may not be very useful for your purpose.
To just extract the wav file, most people just grab the file from the temp
folder as explained, but
Hi Drake,
What is the version of CCX?
It's C:\Program Files\wfavvid\temp in 7.x by default and usually en_US
using an upload prompt step in 8.x.
- Gurpreet
On Fri, Jun 7, 2013 at 12:28 PM, Drake J jdrake...@gmail.com wrote:
Hello Guys,
I have a few questions on UCCX script for recording
hi Gurpreet,
It is version 7.x .
Also C:\Program Files\wfavvid\temp is for recording prompts correct?
What about my 2nd question?
-Drake
On Sat, Jun 8, 2013 at 2:22 AM, Gurpreet Singh Kukreja
tycoononway1...@gmail.com wrote:
Hi Drake,
What is the version of CCX?
It's C:\Program
Amit,
You could check the user account credentials by trying to log in to the
CUCM end user page with that account.
If you're not able to fix the issue I know you can use cet.bat on the UCCX
server to set the install state back to 'FRESH_INSTALL' and go through the
setup process again. It's a
Hello Amit,
You can use below reference link in order to fix this issue
In this case, apply this workaround: 2)
- Start Run cet.bat.
- At the warning message click “No”
- In the list of Configuration Object Types, select
“com.cisco.crs.cluster.config.AppAdminSetupConfig”
- In
Hi Drake,
Regarding your 1st question, when you upload any audio source/prompt to call
manager it converts/translate to G711, G729 codecs by itself. So even if you
upload a g711 codec, it will be available for both g729 and g711 moh stream.
Regarding your 2nd question, ringback while user is
Hi
ALL the servers must be in the HQ site
Regards
Chrysostomos
From: ccie_voice-boun...@onlinestudylist.com
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of ikizoo hello
Sent: 18 April 2013 05:30
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] UCCX in site C
Hi
Even in real labs it is on HQ side i dont understand the logic.
add me if anyone ready to practice lab 8 with me which i got now in lab all
stuff is new
tk
On Thu, Apr 18, 2013 at 11:25 AM, Chrysostomos Christofi
ch.christ...@logicom.net wrote:
Hi
** **
ALL the servers must be in
hi William,
Thanks again for your reply . You are the man : - )
I tested it after reducing the retries to 0 and 1 ( media step)
Here are my findings...
1) When I call 4000 . I hear the prompt saying Thank you for calling this
number ...if you dialled this number by mistake please press 1
hi guys,
Any update ? I Don't have this working...
-MJ
On Mon, Mar 25, 2013 at 3:02 PM, sanity insanity
networksanitytoinsan...@gmail.com wrote:
hi William,
Thanks for your reply.
I have now added the following for step (b) and added (c) ,(d),(e)
-start
-accept
-play prompt (
When you use a media step that is collecting input from the user, you need to
determine whether you want to repeatedly prompt the user when (a) they fail to
respond or (b) their response doesn't match filter criteria. There is a retries
setting in the Menu step. Adjust that to adjust the
hi William,
Thanks for your reply.
I have now added the following for step (b) and added (c) ,(d),(e)
-start
-accept
-play prompt ( welcome prompt)
-menu( triggering contact , operator.wav)
-option 1:-
a) call redirect to 4001
b) If successful terminate
c) if busy goto queueloop
d)
Can you call from HQ Phone 1 to 4101? By chance do you have RSVP configured?
I had same issue and in my case RSVP wasn't working. If you have it setup the
easy way to test is to turn off mandatory in locations and try to call from HQ
Phone 1 to 4101 again. If this works try UCCX again.
Vik's Video on demand has enough discussion on the said topic. And I
believe the BLS Volume 1 also discussed the same things.
On Wed, Feb 20, 2013 at 10:46 PM, Nicolas MICHEL mcl.nico...@gmail.comwrote:
Hey Guys !
Kinda new on this platform I am having trouble to Tshoot this and have not
a
Hi all,
I found something in jtapi user, I fixed it, but the cucm subsystem stay on the
Not in service state .
So I was forced to restore my system to Fresh Install
After that thing went in the right direction.
Thanks all for your input.
Sent from my iPhone
On Feb 7, 2013, at 8:34 AM,
Jason said it all,
I would say make sure the Dn you're using to create the trigger is
available in the CM.
Regards
Gurpreet
On Tue, Feb 5, 2013 at 4:47 PM, Jason Aarons scubajas...@gmail.com wrote:
Check your CCM replication, and verify no un-asigned DNs.
** **
Reset your jtapi
Check your CCM replication, and verify no un-asigned DNs.
Reset your jtapi user/password, and restart UCCX Node Engine.
From: ccie_voice-boun...@onlinestudylist.com
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of CCIEing
Sent: Tuesday, February 05, 2013 2:31 PM
To:
Add spoken name to the individual users. Add a select resource step then query
the resource for the spoken name. Play out the saved variable before connecting
Sent from my iPhone
On 4 Feb 2013, at 12:20, virajith
vir...@rediffmail.commailto:vir...@rediffmail.com wrote:
hi Guys,
How do I
;
Subject: Re: [OSL | CCIE_Voice] UCCX the big question
Add spoken name to the individual users. Add a select resource step then query
the resource for the spoken name. Play out the saved variable before connecting
Sent from my iPhone
On 4 Feb 2013, at 12:20, virajith lt;vir
?
Regards,
Hugo
-Original Message-
From: ccie_voice-boun...@onlinestudylist.com [mailto:
ccie_voice-boun...@onlinestudylist.com] On Behalf Of Bill
Sent: Tuesday, January 29, 2013 1:20 AM
To: sanity insanity
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX
First you have to record the prompts, I recommend knowing how to do that in
uccx and CUC. You never know when one method might not work. Recording script
is easy, just use the icd.aef script, get rid of most and add the recording
feature from media.
I record with UCCX so the files are stored
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Bill
Sent: Tuesday, January 29, 2013 1:20 AM
To: sanity insanity
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX - the scripting query
First you have to record the prompts, I recommend knowing how to do that in
uccx
User uAuthUser
Document dRecording
uAuthUser = Get User (myuser, by User Id)
Authenticate (uAuthUser, myusepassword)
- Success:
- dRecording = Recording()
- Success:
- Upload Document(myPrompt.wav, dRecording)
I'd throw in a get digits step to collect the prompt number simplify
Here is mine
Variable
1 document variable.
Creat a script from scratch
Start
Contact Accept step
Media recording step pointing to your document variable
End
Recording will copy to wfavvid temp
Sometimes it creats 2 files
Delete the 1k file
Rename the remaining file to something easy to
Not only is this bad practice, it won't be supported on 8.x or later.
On Tue, Jan 29, 2013 at 4:01 PM, Cory Gray corygray22...@hotmail.comwrote:
Here is mine
Variable
1 document variable.
Creat a script from scratch
Start
Contact Accept step
Media recording step pointing to your
It is quick and works on version 7. Is that not the goal? If it messes you up
in the CCIE lab, please say way.
Sent from my iPhone
On Jan 29, 2013, at 6:04 PM, Tanner Ezell tanner.ez...@gmail.com wrote:
Not only is this bad practice, it won't be supported on 8.x or later.
On Tue, Jan 29,
...@onlinestudylist.com] On Behalf Of Tanner Ezell
Sent: Tuesday, January 29, 2013 6:05 PM
To: Cory Gray
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX Recordings
Not only is this bad practice, it won't be supported on 8.x or later.
On Tue, Jan 29, 2013 at 4:01 PM, Cory
Get Reporting Statics step.
On Sat, Jan 26, 2013 at 12:47 PM, Barrera, Hugo hugo.barr...@nexusis.comwrote:
Hi,
** **
Can anyone shed some light on what script steps would need to be completed
to achieve the below task?
** **
*While in queue the caller should hear a prompt
Strange
You are not in srst mode when you try to login right?
From: singh [mailto:singh8...@in.com]
Sent: Σάββατο, 5 Ιανουαρίου 2013 6:33 πμ
To: Chrysostomos Christofi; b...@ucguerrilla.com
Cc: ccie_voice@onlinestudylist.com
Subject: Re: RE: [OSL | CCIE_Voice] UCCX one button login
Hi
of directly logging into the service.
-- Original message --
From:Bill whl...@gmail.com
Date: 31 Dec 12 23:28:24
Subject: Re: [OSL | CCIE_Voice] UCCX one button login
To:
Cc: ccie_voice@onlinestudylist.com
So when you assign the service to the phone add those fields
Hi Christof,I have checked it and it is in the correct order. I rebooted the
UCCX server and tried login via onebutton Now I can see theagent in not ready
state . If I try getting the agent into ready state . I see the following
message...Cannot change agent state because phone is out of
: Re: [OSL | CCIE_Voice] UCCX one button login
Hi Christof,
I have checked it and it is in the correct order. I rebooted the UCCX server
and tried login via one button Now I can see the agent in not ready state .
If I try getting the agent into ready state . I see the following message
hi Guys,Thanks for your inputs. I changed the url to agentLogin.jsp. Nowwhen I
press the services button and then go to IPPA . I see the following error
message...Either the agent ID or password u entered is invalidI have double
checked the agent ID and pwd and it is correctI have added the
: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX one button login
hi Guys,
Thanks for your inputs. I changed the url to agentLogin.jsp . Now when I press
the services button and then go to IPPA . I see the following error message...
Either the agent ID or password u entered
hi Bill,Those fields are added to the users under the subscricption for each
phone.However when I press the services button on the phone it still prompts
mefor the...Name PasswordExtensionInstead of directly logging into the service.
Original message From:Bill whl...@gmail.com Date: 31 Dec 12
--
From:Bill whl...@gmail.com
Date: 31 Dec 12 23:28:24
Subject: Re: [OSL | CCIE_Voice] UCCX one button login
To:
Cc: ccie_voice@onlinestudylist.com
So when you assign the service to the phone add those fields for each user,
also when you create the service you can set defaults so one
Paste your one button login url. I bet you don't have IPAgentLogin.jsp
Sent from my Verizon Wireless 4G LTE Smartphone
Original message
From: singh singh8...@in.com
Date:
To: whl...@gmail.com
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX one
So when you assign the service to the phone add those fields for each user,
also when you create the service you can set defaults so one user works right
away and you just edit the rest
Bill
On Dec 31, 2012, at 5:19 AM, singh singh8...@in.com wrote:
hi Guys,
I have configured 1 button
I need to write a UCCX script that will transfer calls to available agent
based on longest idle time.
This is configured on the CSQ via the UCCX Admin interface.
if a phone user is requesting some time to end a call then during during
this period he should
be marked NOT READY.
Enable after
5.* would imply RegEx type of expressions, which may be possible but you
need to explicitly define that. You're better off doing something like
myString.charAt(0) == 5 as it should meet your needs quite easily.
If you are not using a premium license or are otherwise unable to use the
java methods
: [OSL | CCIE_Voice] uccx scripting side
5.* would imply RegEx type of expressions, which may be possible but you need
to explicitly define that. You're better off doing something like
myString.charAt(0) == 5 as it should meet your needs quite easily.
If you are not using a premium license
: Παρασκευή, 21 Δεκεμβρίου 2012 5:27 μμ
To: Tanner Ezell
Cc: Online Study (ccie_voice@onlinestudylist.com)
Subject: Re: [OSL | CCIE_Voice] uccx scripting side
Thanks a lot tanner
I will check if its working your propose and I will return back with a feedback
Regards
cc
From: Tanner Ezell
:* Online Study (ccie_voice@onlinestudylist.com)
*Subject:* Re: [OSL | CCIE_Voice] uccx scripting side
** **
Thanks a lot tanner
I will check if its working your propose and I will return back with a
feedback
Regards
cc
*From:* Tanner Ezell
...@gmail.com]
*Sent:* Παρασκευή, 21 Δεκεμβρίου 2012 5:53 μμ
*To:* Chrysostomos Christofi
*Cc:* Online Study (ccie_voice@onlinestudylist.com)
*Subject:* Re: [OSL | CCIE_Voice] uccx scripting side
** **
charAt will only return a single character, which you are testing against
a string
To: Chrysostomos Christofi
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] uccx scripting side
subString should be substring.
On Fri, Dec 21, 2012 at 9:04 AM, Chrysostomos Christofi
ch.christ...@logicom.netmailto:ch.christ...@logicom.net wrote:
Sorry Tanner but I am not find in the string
@onlinestudylist.com
*Subject:* Re: [OSL | CCIE_Voice] uccx scripting side
** **
subString should be substring.
On Fri, Dec 21, 2012 at 9:04 AM, Chrysostomos Christofi
ch.christ...@logicom.net wrote:
Sorry Tanner but I am not find in the string methods the substring .Are
you sure
Hi
Did you check that the script is correct?
You can check that by choose the validation script in ipccx editor
From: ccie_voice-boun...@onlinestudylist.com
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of virajith
Sent: Πέμπτη, 6 Δεκεμβρίου 2012 12:32 μμ
To:
Hi Bill,
When you ask for callers ahead of you, you should go with
ContactsWaiting+decrement step, because position in Queue is your position
and when nobody else is in the queue you will hear a - 1 after the
decrement, don't know whether there is also an increment step.
At the end it is your
Sounds like either way works, so as long as it works, it really doesn't
matter how you get it, just as long as the proctor gets what he is supposed
to hear.
I know I have used the slightly longer way as it helps me stay organized
but next lab session I am going to try this if I can keep my ducks
Steffen,
Thanks for the reply. Actually, position in queue is the correct reporting
statistic because I want to know how many contacts are ahead of the current
contact. ContactsWaiting gives total number of contacts waiting for a resource
without context for the existing contact. So, if I had
Bill,
You are correct. That variable will never have a value of -1 given that it is
re-initialized during every loop iteration.
I use UCCX to record all prompts for UCCX and BACD. I use CUC for CUC and CUE
prompt manager for its prompts. I haven't practiced doing recordings in CUC
(other than
Hi Bill,
I had my first attempt in November, but failed because I don't read
some question corectly
in every detail.
I had this problem with -1 in some of my lab sessions (not proctor
labs) and it worked with contacts waiting for me. I tested it with 3
call-in users and all get an indivudually
You can use default icd script
Default icd script is for CSQ agents
From: ccie_voice-boun...@onlinestudylist.com
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of virajith
Sent: Τετάρτη, 28 Νοεμβρίου 2012 12:00 μμ
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] UCCX
;, ccie_voice@onlinestudylist.com
lt;ccie_voice@onlinestudylist.comgt;
Subject: Re: [OSL | CCIE_Voice] UCCX script
You can use default icd script
Default icd script is for CSQ agents
nbsp;
From: ccie_voice-boun...@onlinestudylist.com
[mailto:ccie_voice-boun...@onlinestudylist.com]
On Behalf
...@rediffmail.com]
Sent: Τετάρτη, 28 Νοεμβρίου 2012 5:30 μμ
To: Chrysostomos Christofi
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX script
hi Chrysostomos,
Thanks for your reply.
I have tried to modify the default ICD script many times . However it does not
work for me
: Chrysostomos Christofi ch.christ...@logicom.net
Sent: Wed, 28 Nov 2012 15:51:03
To: virajith vir...@rediffmail.com, ccie_voice@onlinestudylist.com
ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX script
You can use default icd script
Default icd script is for CSQ
Here you can find some scripting guides:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_programming_reference_guides_list.html
2012/11/1 sanity insanity networksanitytoinsan...@gmail.com
hi Guys,
I really need your help to understand UCCX scripts ...How they are made?
and
hi Stefen,
Thanks for the programming guide.
Is this the only information that is available? or are there other
resources learn some basic scripting?
Thanks once again.
-Mark
On Thu, Nov 1, 2012 at 3:55 PM, Steffen Bruening stbruen...@gmail.comwrote:
Here you can find some scripting
: [OSL | CCIE_Voice] Uccx scripting making me mad!!
hi Stefen,
Thanks for the programming guide.
Is this the only information that is available? or are there other resources
learn some basic scripting?
Thanks once again.
-Mark
On Thu, Nov 1, 2012 at 3:55 PM, Steffen Bruening stbruen
I had the same issue when I started the lab. I had never even configured a
UCCX integration in my life let alone a customer script. I did not find any
step by step guides out there that really explained the in outs. This is my
recommendation
1. Build your own from scratch. I don't
The quotations indicate a string, use them whenever you pass a string as a
value.
On Sun, Sep 23, 2012 at 8:59 PM, Randall Crumm rrcr...@yahoo.com wrote:
Hello,
I have a question. What is the rule about using when configuring a
value in a step?
Sometimes I see words in the DSG with around
I have not started labbing but hope the link may help you find out possible
cause.
http://docwiki.cisco.com/wiki/Troubleshooting_Tips_for_Unified_CCX_8.0
http://docwiki.cisco.com/wiki/Troubleshooting_Tips_for_Unified_CCX_7.0
On Mon, Sep 24, 2012 at 8:11 AM, michael.se...@compucom.com wrote:
Bill,
I followed the steps in this link to install UCCX on a windows XP Desktop
running Vmware.
http://uccert.wikidot.com/uccx7
Apply the following to your registry:
- KEY - Hkey_local_machine/software/Cisco Systems/Model
- String Value - Hardware 7835H04
- String Value - Memory 2048
-
Hi Pavan,
Have a look at this URL:
http://htluo.blogspot.com/2011/09/cet-tool-for-uccx.html
Regards.
Khaled
Date: Sun, 26 Aug 2012 22:07:35 -0500
From: pav.c...@gmail.com
To: ccie_voice@onlinestudylist.com; cisco-v...@puck.nether.net
Subject: [OSL | CCIE_Voice] UCCX 9 Application User
Another shortcut is just create same enduser / password in CUCM. UCCX check
crdentials against CUCM in real-time.
As I remember it's an enduser not an application user.
(I haven't tested this in version 9 yet)
Ken
On Mon, Aug 27, 2012 at 3:34 PM, khaled Saholy khaled_sah...@hotmail.comwrote:
Actually, CS3 is not a problem since we are not crossing CCX signalling
traffic over the WAN.
But what about RTP from the Prompts?
On Fri, Aug 10, 2012 at 1:21 PM, Bruno Nonogaki brun...@gmail.com wrote:
Hello guys,
Does anybody know if UCCX marks its packets with DSCP by default?
If we
According to the 5x SRND (which should apply to 7x, too) the UCCX software does
not mark packets with DSCP values. This information is provided in Chapter 7 /
page 7-13. Relevant/recommended values are provided in Table 7-10.
HTH.
-Bill
--
William Bell
blog: http://ucguerrilla.com
twitter:
None of what you need is part of the script. You need to configure automatic
work and wrapup time on the CSQ first page, the Resource Selection
Criteria on the CSQ second page, and disable Automatic Available on the
resource. The single button login is achieved via an IP Phone Service. Go to
Hi Pavan,
We've seen this behavior with UCCX.
Logically, the calls should work w/ or w/o partition applied on the CTI
Port Group, keeping in mind the CSS applied on the CTI Route Point.
Few things to keep in mind:
1) Always apply the changes on these Triggers/ Port Groups from the CCX and
I would think that the inbound caller (ip phone or gw) would need the CSS to
access the CTI ports.
DQ
d...@cisco.com
Sent from my iPhone
On Jun 11, 2012, at 4:09 PM, Pavan K pav.c...@gmail.com wrote:
With UCCX, did anybody get calls to work when the CTI ports are in a
partition ?
If so
Are you saying the IPCC Extension field doesn't show on the End User page?
If so, ssh into the CUCM CLI and run the following:
run sql update processconfig set paramvalue=F where paramname like
'%nstalled%'
That should fix it.
Tanner
Cisco Unified Communications Manager 8: Expert
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