Re: [OSL | CCIE_Voice] UCCX agens not ringing
If - CSQ is same case in Application and RMCM - Skill level 5 on both agent and CSQ - Available CTI ports - Agent is ready(and stays ready) It _will_ work. regards Christian Holst System Engineer UC CCIE Voice #41370 NetDesign A/S Direkte: +45 4435 8294 Mobil: +45 2544 6394 Tænk på miljøet inden udskrivning af denne e-post og tilknyttede vedhæftninger From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Dharambir kumar varma Sent: 11. juni 2014 11:52 To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] UCCX agens not ringing Hi All, I have two agents both skill 5 assigned. both are ready state. when i call trigger number it plays the welcome message and after that remains on Queue.it does not ring any one. Cisco phone are logged in(Cisco extension 33xxx /IPCC extension 38xxx) CAD is login and in ready state Thanks in advance, Appreciate your comments -- Regards, Dharambir Kumar ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc
Re: [OSL | CCIE_Voice] UCCX agens not ringing
What is the minimum skill level assigned to the CSQ? On Wed, Jun 11, 2014 at 11:51 AM, Dharambir kumar varma dharambi...@gmail.com wrote: Hi All, I have two agents both skill 5 assigned. both are ready state. when i call trigger number it plays the welcome message and after that remains on Queue.it does not ring any one. Cisco phone are logged in(Cisco extension 33xxx /IPCC extension 38xxx) CAD is login and in ready state Thanks in advance, Appreciate your comments -- Regards, Dharambir Kumar ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc
Re: [OSL | CCIE_Voice] UCCX
Thank you so much to your answers which are very useful . Best Regards, Israa On Wednesday, 21 May 2014, 21:13, Guilherme Villarinho guilherme.villari...@gmail.com wrote: Hello Israa, Besides Gurpreet wrote, I suggest you to read the script programming book known as series volume 1 , 2 and 3 to know about scripts. http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/programming/guide/SeriesVol1.pdf http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/programming/guide/SeriesVol2.pdf http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/programming/guide/SeriesVol3.pdf And you can use the repository of scripts to help with examples. http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip Regards, Guilherme Henrique Villarinho 2014-05-21 14:22 GMT-03:00 Gurpreet Singh Kukreja tycoononway1...@gmail.com: Hi Israa, If never worked before with UCCX, i would recommend starting with SRND or design guide (its not that big) and Admin guides. It would be very useful to install a UCCX in lab and play around with it. You'd find many videos on YouTube to explain installation and integration with CUCM. Another useful document to look at would be the compatibility matrix to understand supported platforms and more. Here's a link where you can find all documentation for UCCX: http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/tsd-products-support-series-home.html About the certification, you just have one certification for UCCX; http://www.cisco.com/web/partners/partner_with_cisco/cpp/resale/specializations/ipcon_exp_spec.html HTH Gurpreet On Wed, May 21, 2014 at 9:03 AM, cisco 2006 inht...@yahoo.co.uk wrote: Dear All, I'm new with Cisco voice technology and need to work with UCCX v9.0 . My question is that how can I prepare for it and what are the certifications that I need to be good in this field ? Best Regards, Israa ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc
Re: [OSL | CCIE_Voice] UCCX
Hi Israa, If never worked before with UCCX, i would recommend starting with SRND or design guide (its not that big) and Admin guides. It would be very useful to install a UCCX in lab and play around with it. You'd find many videos on YouTube to explain installation and integration with CUCM. Another useful document to look at would be the compatibility matrix to understand supported platforms and more. Here's a link where you can find all documentation for UCCX: http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/tsd-products-support-series-home.html About the certification, you just have one certification for UCCX; http://www.cisco.com/web/partners/partner_with_cisco/cpp/resale/specializations/ipcon_exp_spec.html HTH Gurpreet On Wed, May 21, 2014 at 9:03 AM, cisco 2006 inht...@yahoo.co.uk wrote: Dear All, I'm new with Cisco voice technology and need to work with UCCX v9.0 . My question is that how can I prepare for it and what are the certifications that I need to be good in this field ? Best Regards, Israa ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc
Re: [OSL | CCIE_Voice] UCCX
Hello Israa, Besides Gurpreet wrote, I suggest you to read the script programming book known as series volume 1 , 2 and 3 to know about scripts. http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/programming/guide/SeriesVol1.pdf http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/programming/guide/SeriesVol2.pdf http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/programming/guide/SeriesVol3.pdf And you can use the repository of scripts to help with examples. http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip Regards, Guilherme Henrique Villarinho 2014-05-21 14:22 GMT-03:00 Gurpreet Singh Kukreja tycoononway1...@gmail.com : Hi Israa, If never worked before with UCCX, i would recommend starting with SRND or design guide (its not that big) and Admin guides. It would be very useful to install a UCCX in lab and play around with it. You'd find many videos on YouTube to explain installation and integration with CUCM. Another useful document to look at would be the compatibility matrix to understand supported platforms and more. Here's a link where you can find all documentation for UCCX: http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/tsd-products-support-series-home.html About the certification, you just have one certification for UCCX; http://www.cisco.com/web/partners/partner_with_cisco/cpp/resale/specializations/ipcon_exp_spec.html HTH Gurpreet On Wed, May 21, 2014 at 9:03 AM, cisco 2006 inht...@yahoo.co.uk wrote: Dear All, I'm new with Cisco voice technology and need to work with UCCX v9.0 . My question is that how can I prepare for it and what are the certifications that I need to be good in this field ? Best Regards, Israa ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc
Re: [OSL | CCIE_Voice] UCCX
Hi, Only one! Sent from Samsung Mobile. div Original message /divdivFrom: Dharambir kumar varma dharambi...@gmail.com /divdivDate:18/05/2014 06:30 (GMT-03:00) /divdivTo: ccie_voice@onlinestudylist.com /divdivSubject: [OSL | CCIE_Voice] UCCX /divdiv /divHi Can someone give me the info. that UCCX has one paper or two paper. what is the exam number.I searched on cisco site showing 642-165 and 500-051 are there. -- Regards, Dharambir Kumar ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc
Re: [OSL | CCIE_Voice] UCCX
Check this out: http://www.cisco.com/web/partners/partner_with_cisco/cpp/resale/specializations/ipcon_exp_spec.html On Sun, May 18, 2014 at 2:30 AM, Dharambir kumar varma dharambi...@gmail.com wrote: Hi Can someone give me the info. that UCCX has one paper or two paper. what is the exam number.I searched on cisco site showing 642-165 and 500-051 are there. -- Regards, Dharambir Kumar ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc
Re: [OSL | CCIE_Voice] UCCX Error
I think I ran into this once. You can edit the raw license file (notepad) and remove the HA feature. Save as new file and try to upload again. From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Hemu . Sent: Tuesday, October 29, 2013 9:43 PM To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] UCCX Error Hello All, Im not able to Work on UCCX. My entire lab session was wasted trying to figure out the below issue Error : The license file IPCC20090325112950513.lic ,was not uploaded since SQL2K should be installed to enable High Availability feature. Please add High Availability server license after installing SQL2K. Did anyone experienced the issue. Thanks, Hemnath Important Notice: This email message and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the named addressee, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Core BTS. Core BTS specifically disclaims liability for any damage caused by any virus transmitted by this email. ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX fresh install
Hi Hugo, Administrator/ciscocisco Marty On Wed, Sep 11, 2013 at 4:41 PM, Barrera, Hugo hugo.barr...@nexusis.comwrote: What is the default username and passwd if you have to do the “fresh install” workaround? ** ** *Hugo * ** ** ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] uccx login proctorlabs
Thanks, I know that procedure. I load OWLE and looks like they already have uccxadmin in End USer page. So i assume they must have integrated it and no longer fresh install. I tried Administrator with ciscocisco also not take it. If I run CET, i will lose CTI port , they have 2 CTI 2701 and 2702 After I run CET , i can not create the same CTI again, it will create CTI 2703 and 2704 Do you know how to make same CTI after we run CET ? K From: Anthony Holloway avhollo...@gmail.com To: Karen Johnson karen.johnson...@yahoo.ca Cc: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Sent: Saturday, September 7, 2013 12:22:06 PM Subject: Re: [OSL | CCIE_Voice] uccx login proctorlabs I have not used proctorlabs but if this is the very first time you are logging into UCCX, then you login with: Username: Administrator Password: ciscocisco That will get you into the appadmin page to run the setup wizard. At the end of the setup wizard you then choose your uccxadmin CUCM End User account to be the Administrator, and you never use the above Administrator/ciscocisco account again. Unless of course you run cet.bat and then reset the installation type to FRESH_INSTALL. But you probably won't have to do that. I hope that helps. Anthony Holloway On Sat, Sep 7, 2013 at 9:56 AM, Karen Johnson karen.johnson...@yahoo.ca wrote: all, does anyone know why login using uccxadmin' always failed in UCCX server. ( I load all OWLE lab from proctorlabs) I have tried with password : c1sc0123, cisco, ccievoice. Security exception thrown authenticating User uccxadmin. Authentication failed: Cannot authenticate user: uccxadmin Please use the browsers back button to go back to the login page. - uccxadmin is in the End User of UCM -is this a tshoot that they put ? and if yes, what is the workaround ? K ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX agent ready state
That is expected behaviour. The assumption is that if the agent did not pick up the phone the first time, they are probably not physically present, therefore no further calls are presented until the agent pushes the button when they return to the desk.Steve Original Message Subject: [OSL | CCIE_Voice] UCCX agent ready state From: Karen Johnson karen.johnson...@yahoo.ca Date: Wed, July 31, 2013 2:06 pm To: "ccie_voice@onlinestudylist.com" ccie_voice@onlinestudylist.com Cc: "ccie_voice@onlinestudylist.com" ccie_voice@onlinestudylist.com all,when i call 4000, and it will ring agent 4101. if I did not pick up the call, call will go to "Not Readt" stateHowever it never come back to "Ready state" I have config CSQ and Resource Section in UCCX to "Automatic Work = Enable" but still it won't go to Ready state until we manually do it from phone.Is that expected or I need to do something in config ?K ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX agent ready state
Thank you, so in exam better to use this or not ? From: Anthony Holloway avhollo...@gmail.com To: Karen Johnson karen.johnson...@yahoo.ca Cc: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Sent: Wednesday, July 31, 2013 1:29:01 PM Subject: Re: [OSL | CCIE_Voice] UCCX agent ready state There is a System Parameter in UCCX to change this behavior, but it's an all or nothing setting. Use it with caution in the real world, as Most Skilled Routing combined with this setting can keep a caller stuck on the most skilled Agent and never seek a lower skilled Agent. Anthony Holloway On Wed, Jul 31, 2013 at 1:06 PM, Karen Johnson karen.johnson...@yahoo.ca wrote: all, when i call 4000, and it will ring agent 4101. if I did not pick up the call, call will go to Not Readt state However it never come back to Ready state I have config CSQ and Resource Section in UCCX to Automatic Work = Enable but still it won't go to Ready state until we manually do it from phone. Is that expected or I need to do something in config ? K ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX agent ready state
ok thanks for info From: Anthony Holloway avhollo...@gmail.com To: Karen Johnson karen.johnson...@yahoo.ca Cc: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Sent: Wednesday, July 31, 2013 2:14:11 PM Subject: Re: [OSL | CCIE_Voice] UCCX agent ready state I would say never to use it. It's a terrible feature. If your Agent Ring No Answers it's probably because they're not available to take the call, so why make the assumption that they are available and place them back in to the Ready state? Lab or Production, don't change this value. I was only bringing it up to make you aware of its existence. Anthony Holloway On Wed, Jul 31, 2013 at 3:01 PM, Karen Johnson karen.johnson...@yahoo.ca wrote: Thank you, so in exam better to use this or not ? From: Anthony Holloway avhollo...@gmail.com To: Karen Johnson karen.johnson...@yahoo.ca Cc: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Sent: Wednesday, July 31, 2013 1:29:01 PM Subject: Re: [OSL | CCIE_Voice] UCCX agent ready state There is a System Parameter in UCCX to change this behavior, but it's an all or nothing setting. Use it with caution in the real world, as Most Skilled Routing combined with this setting can keep a caller stuck on the most skilled Agent and never seek a lower skilled Agent. Anthony Holloway On Wed, Jul 31, 2013 at 1:06 PM, Karen Johnson karen.johnson...@yahoo.ca wrote: all, when i call 4000, and it will ring agent 4101. if I did not pick up the call, call will go to Not Readt state However it never come back to Ready state I have config CSQ and Resource Section in UCCX to Automatic Work = Enable but still it won't go to Ready state until we manually do it from phone. Is that expected or I need to do something in config ? K ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] uccx script : get reporting statistics playing negative value
Which statistic? I've seen a '-1' response on estimated wait time many times in the past, I always assumed it was just because sufficient calls (in my case, probably none since it was a lab) had gone through the system for it to calculate a metric to report… but I have no idea if that's what was really happening or not. From: Ramcharan Arya ramcharan.a...@gmail.commailto:ramcharan.a...@gmail.com Date: Thu, 11 Jul 2013 23:14:10 -0400 To: ccie_voice@onlinestudylist.commailto:ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.commailto:ccie_voice@onlinestudylist.com, William Bell b...@ucguerrilla.commailto:b...@ucguerrilla.com, Bill Lake whl...@gmail.commailto:whl...@gmail.com Subject: [OSL | CCIE_Voice] uccx script : get reporting statistics playing negative value Hi, My UCCX script playing negating output value from get reporting statistics. Can someone please give expert advice what could be wrong in uccx script which result into negative output. Thanks Regards, Ramcharan Arya CCIE # 28926 (RS) CONFIDENTIAL NOTICE: This electronic transmission and any attachments constitute confidential information which is intended only for the named recipient(s) and may be legally privileged. If you have received this communication in error, please contact the sender immediately. Any disclosure, copying, distribution or the taking of any action concerning the contents of this communication by anyone other than the named recipient(s) is strictly prohibited. ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] uccx script : get reporting statistics playing negative value
You will only ever see -1 returned due to providing an invalid CSQ name to the get reporting statistics step. On Thu, Jul 11, 2013 at 8:52 PM, Joshua Kittle jkit...@netechcorp.comwrote: Which statistic? I've seen a '-1' response on estimated wait time many times in the past, I always assumed it was just because sufficient calls (in my case, probably none since it was a lab) had gone through the system for it to calculate a metric to report… but I have no idea if that's what was really happening or not. From: Ramcharan Arya ramcharan.a...@gmail.com Date: Thu, 11 Jul 2013 23:14:10 -0400 To: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com, William Bell b...@ucguerrilla.com, Bill Lake whl...@gmail.com Subject: [OSL | CCIE_Voice] uccx script : get reporting statistics playing negative value Hi, My UCCX script playing negating output value from get reporting statistics. Can someone please give expert advice what could be wrong in uccx script which result into negative output. Thanks Regards, Ramcharan Arya CCIE # 28926 (RS) CONFIDENTIAL NOTICE: This electronic transmission and any attachments constitute confidential information which is intended only for the named recipient(s) and may be legally privileged. If you have received this communication in error, please contact the sender immediately. Any disclosure, copying, distribution or the taking of any action concerning the contents of this communication by anyone other than the named recipient(s) is strictly prohibited. ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] uccx script : get reporting statistics playing negative value
Not in my experience I can with lots of certainty say that I've seen it when doing a reactive debug on a just- published script, and then after a few calls, observed it turn into a positive integer. This was on an 8.5 cluster. I'm certain it wasn't an invalid CSQ name... That said, I don't fully understand everything that plays into it. Would be worthwhile to play with some more. I disclaim any expertise, just sharing what I've seen :) Sent from my iPhone On Jul 12, 2013, at 1:01 AM, Tanner Ezell tanner.ez...@gmail.commailto:tanner.ez...@gmail.com wrote: You will only ever see -1 returned due to providing an invalid CSQ name to the get reporting statistics step. On Thu, Jul 11, 2013 at 8:52 PM, Joshua Kittle jkit...@netechcorp.commailto:jkit...@netechcorp.com wrote: Which statistic? I've seen a '-1' response on estimated wait time many times in the past, I always assumed it was just because sufficient calls (in my case, probably none since it was a lab) had gone through the system for it to calculate a metric to report… but I have no idea if that's what was really happening or not. From: Ramcharan Arya ramcharan.a...@gmail.commailto:ramcharan.a...@gmail.com Date: Thu, 11 Jul 2013 23:14:10 -0400 To: ccie_voice@onlinestudylist.commailto:ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.commailto:ccie_voice@onlinestudylist.com, William Bell b...@ucguerrilla.commailto:b...@ucguerrilla.com, Bill Lake whl...@gmail.commailto:whl...@gmail.com Subject: [OSL | CCIE_Voice] uccx script : get reporting statistics playing negative value Hi, My UCCX script playing negating output value from get reporting statistics. Can someone please give expert advice what could be wrong in uccx script which result into negative output. Thanks Regards, Ramcharan Arya CCIE # 28926 (RS) CONFIDENTIAL NOTICE: This electronic transmission and any attachments constitute confidential information which is intended only for the named recipient(s) and may be legally privileged. If you have received this communication in error, please contact the sender immediately. Any disclosure, copying, distribution or the taking of any action concerning the contents of this communication by anyone other than the named recipient(s) is strictly prohibited. ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.comhttp://www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.comhttp://www.PlatinumPlacement.com CONFIDENTIAL NOTICE: This electronic transmission and any attachments constitute confidential information which is intended only for the named recipient(s) and may be legally privileged. If you have received this communication in error, please contact the sender immediately. Any disclosure, copying, distribution or the taking of any action concerning the contents of this communication by anyone other than the named recipient(s) is strictly prohibited. ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX Native codec g729
Thanks for your reply its fine that we have select G729 codec under System Parametes but my question was is there a way to test which shows UCCX is using g729 codec native On Sun, Jun 16, 2013 at 1:15 PM, OSL StudyList collaboration.c...@gmail.com wrote: Go to CCX admin and look under System and select System Parameters — Sent from Mailbox https://www.dropbox.com/mailbox for iPad On Sun, Jun 16, 2013 at 3:37 AM, CISCO CCIE VOICE ccievoic...@gmail.comwrote: Hi, How can i verify that UCCX is using G729 codec native Thnajs ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX Native Codec G729
Hi, I think the easiest way is to check UCCX Service Parameters under System menu. --Somphol. --Somphol On Sun, Jun 16, 2013 at 7:36 PM, CISCO CCIE VOICE ccievoic...@gmail.comwrote: Hi, How can i verify that UCCX is using G729 codec native Thanks ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX Native Codec G729
After i configure UCCX with codec g729 under service parameter,if i call to UCCX trigger number let say 5000 from HQ or Branch 1 or PSTN how do i know that this call has been using g729 uccx native codec not that from region On Sun, Jun 16, 2013 at 2:41 PM, Somphol Boonjing somp...@gmail.com wrote: Hi, I think the easiest way is to check UCCX Service Parameters under System menu. --Somphol. --Somphol On Sun, Jun 16, 2013 at 7:36 PM, CISCO CCIE VOICE ccievoic...@gmail.comwrote: Hi, How can i verify that UCCX is using G729 codec native Thanks ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX Native codec g729
Establish a working call and use your show voice commands? Sent from my iPad On Jun 16, 2013, at 6:30 AM, CISCO CCIE VOICE ccievoic...@gmail.com wrote: Thanks for your reply its fine that we have select G729 codec under System Parametes but my question was is there a way to test which shows UCCX is using g729 codec native On Sun, Jun 16, 2013 at 1:15 PM, OSL StudyList collaboration.c...@gmail.com wrote: Go to CCX admin and look under System and select System Parameters — Sent from Mailbox for iPad On Sun, Jun 16, 2013 at 3:37 AM, CISCO CCIE VOICE ccievoic...@gmail.com wrote: Hi, How can i verify that UCCX is using G729 codec native Thnajs ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX Native Codec G729
Thanks Bill,but if i Press question mark 2 time thn i can see its taking g729 codec that fine but ths result can be due to Region not from UCCX G729 Codec On Sun, Jun 16, 2013 at 3:37 PM, Bill Talley bill.tal...@aos5.com wrote: On the IP phone, press the question mark button twice. On the vgw, 'show call active voice compact'. *Bill Talley* UC Systems Consultant *Alexander Open Systems, Inc* 913.307.2330 (scheduling) | 913.744.3219 (direct) Web http://www.aos5.com/ | Request Support http://www.aos5.com/support | Facebookhttp://www.facebook.com/pages/Alexander-Open-Systems-AOS/109484829074064 | LinkedIn http://www.linkedin.com/company/aos Sent from an Apple iOS device with very tiny touchscreen input keys. Please excude my typtos. On Jun 16, 2013, at 8:14 AM, CISCO CCIE VOICE ccievoic...@gmail.com wrote: After i configure UCCX with codec g729 under service parameter,if i call to UCCX trigger number let say 5000 from HQ or Branch 1 or PSTN how do i know that this call has been using g729 uccx native codec not that from region On Sun, Jun 16, 2013 at 2:41 PM, Somphol Boonjing somp...@gmail.comwrote: Hi, I think the easiest way is to check UCCX Service Parameters under System menu. --Somphol. --Somphol On Sun, Jun 16, 2013 at 7:36 PM, CISCO CCIE VOICE ccievoic...@gmail.com wrote: Hi, How can i verify that UCCX is using G729 codec native Thanks ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com CONFIDENTIALITY NOTICE: This electronic mail transmission (including any accompanying attachments) is intended solely for its authorized recipient(s), and may contain confidential and/or legally privileged information. If you are not an intended recipient, or responsible for delivering some or all of this transmission to an intended recipient, be aware that any review, copying, printing, distribution, use or disclosure of the contents of this message is strictly prohibited. If you have received this electronic mail message in error, please delete it from your system without copying it, and contact sender immediately by Reply e-mail, or by calling 913-307-2300, so that our address records can be corrected. Although this e-mail and any attachments are believed to be free of any virus or other defect that might negatively affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by the sender for any loss or damage arising in any way in the event that such a virus or defect exists. ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX Native Codec G729
I have Branch 2 site which contains Transcoder moreover all my agents are in Branch-2 site i have region matrix between other region On Sun, Jun 16, 2013 at 4:54 PM, Bill Talley bill.tal...@aos5.com wrote: Do you have a transcoder setup and being used for the call? If so, check the SCCC connections. Otherwise you would get a busy signal if region said g729 and CCX was set for g711. Sent from an Apple iOS device with very tiny touchscreen input keys. Please excude my typtos. On Jun 16, 2013, at 9:41 AM, CISCO CCIE VOICE ccievoic...@gmail.com wrote: Thanks Bill,but if i Press question mark 2 time thn i can see its taking g729 codec that fine but ths result can be due to Region not from UCCX G729 Codec On Sun, Jun 16, 2013 at 3:37 PM, Bill Talley bill.tal...@aos5.com wrote: On the IP phone, press the question mark button twice. On the vgw, 'show call active voice compact'. *Bill Talley* UC Systems Consultant *Alexander Open Systems, Inc* 913.307.2330 (scheduling) | 913.744.3219 (direct) Web http://www.aos5.com/ | Request Supporthttp://www.aos5.com/support | Facebookhttp://www.facebook.com/pages/Alexander-Open-Systems-AOS/109484829074064 | LinkedIn http://www.linkedin.com/company/aos Sent from an Apple iOS device with very tiny touchscreen input keys. Please excude my typtos. On Jun 16, 2013, at 8:14 AM, CISCO CCIE VOICE ccievoic...@gmail.com wrote: After i configure UCCX with codec g729 under service parameter,if i call to UCCX trigger number let say 5000 from HQ or Branch 1 or PSTN how do i know that this call has been using g729 uccx native codec not that from region On Sun, Jun 16, 2013 at 2:41 PM, Somphol Boonjing somp...@gmail.comwrote: Hi, I think the easiest way is to check UCCX Service Parameters under System menu. --Somphol. --Somphol On Sun, Jun 16, 2013 at 7:36 PM, CISCO CCIE VOICE ccievoic...@gmail.com wrote: Hi, How can i verify that UCCX is using G729 codec native Thanks ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com CONFIDENTIALITY NOTICE: This electronic mail transmission (including any accompanying attachments) is intended solely for its authorized recipient(s), and may contain confidential and/or legally privileged information. If you are not an intended recipient, or responsible for delivering some or all of this transmission to an intended recipient, be aware that any review, copying, printing, distribution, use or disclosure of the contents of this message is strictly prohibited. If you have received this electronic mail message in error, please delete it from your system without copying it, and contact sender immediately by Reply e-mail, or by calling 913-307-2300, so that our address records can be corrected. Although this e-mail and any attachments are believed to be free of any virus or other defect that might negatively affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by the sender for any loss or damage arising in any way in the event that such a virus or defect exists. CONFIDENTIALITY NOTICE: This electronic mail transmission (including any accompanying attachments) is intended solely for its authorized recipient(s), and may contain confidential and/or legally privileged information. If you are not an intended recipient, or responsible for delivering some or all of this transmission to an intended recipient, be aware that any review, copying, printing, distribution, use or disclosure of the contents of this message is strictly prohibited. If you have received this electronic mail message in error, please delete it from your system without copying it, and contact sender immediately by Reply e-mail, or by calling 913-307-2300, so that our address records can be corrected. Although this e-mail and any attachments are believed to be free of any virus or other defect that might negatively affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by the sender for any loss or damage arising in any way in the event that such a virus or defect exists. ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX Native Codec G729
Thanks bill got your point On Sun, Jun 16, 2013 at 5:13 PM, Bill Talley bill.tal...@aos5.com wrote: Any transcoder for ccx would be at HQ unless the ccx server is not in HQ. looks like a few people have forwarded viable suggestions so you should be able to determine what you're asking fairly quickly. Good luck. Sent from an Apple iOS device with very tiny touchscreen input keys. Please excude my typtos. On Jun 16, 2013, at 10:06 AM, CISCO CCIE VOICE ccievoic...@gmail.com wrote: I have Branch 2 site which contains Transcoder moreover all my agents are in Branch-2 site i have region matrix between other region On Sun, Jun 16, 2013 at 4:54 PM, Bill Talley bill.tal...@aos5.com wrote: Do you have a transcoder setup and being used for the call? If so, check the SCCC connections. Otherwise you would get a busy signal if region said g729 and CCX was set for g711. Sent from an Apple iOS device with very tiny touchscreen input keys. Please excude my typtos. On Jun 16, 2013, at 9:41 AM, CISCO CCIE VOICE ccievoic...@gmail.com wrote: Thanks Bill,but if i Press question mark 2 time thn i can see its taking g729 codec that fine but ths result can be due to Region not from UCCX G729 Codec On Sun, Jun 16, 2013 at 3:37 PM, Bill Talley bill.tal...@aos5.comwrote: On the IP phone, press the question mark button twice. On the vgw, 'show call active voice compact'. *Bill Talley* UC Systems Consultant *Alexander Open Systems, Inc* 913.307.2330 (scheduling) | 913.744.3219 (direct) Web http://www.aos5.com/ | Request Supporthttp://www.aos5.com/support | Facebookhttp://www.facebook.com/pages/Alexander-Open-Systems-AOS/109484829074064 | LinkedIn http://www.linkedin.com/company/aos Sent from an Apple iOS device with very tiny touchscreen input keys. Please excude my typtos. On Jun 16, 2013, at 8:14 AM, CISCO CCIE VOICE ccievoic...@gmail.com wrote: After i configure UCCX with codec g729 under service parameter,if i call to UCCX trigger number let say 5000 from HQ or Branch 1 or PSTN how do i know that this call has been using g729 uccx native codec not that from region On Sun, Jun 16, 2013 at 2:41 PM, Somphol Boonjing somp...@gmail.comwrote: Hi, I think the easiest way is to check UCCX Service Parameters under System menu. --Somphol. --Somphol On Sun, Jun 16, 2013 at 7:36 PM, CISCO CCIE VOICE ccievoic...@gmail.com wrote: Hi, How can i verify that UCCX is using G729 codec native Thanks ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com CONFIDENTIALITY NOTICE: This electronic mail transmission (including any accompanying attachments) is intended solely for its authorized recipient(s), and may contain confidential and/or legally privileged information. If you are not an intended recipient, or responsible for delivering some or all of this transmission to an intended recipient, be aware that any review, copying, printing, distribution, use or disclosure of the contents of this message is strictly prohibited. If you have received this electronic mail message in error, please delete it from your system without copying it, and contact sender immediately by Reply e-mail, or by calling 913-307-2300, so that our address records can be corrected. Although this e-mail and any attachments are believed to be free of any virus or other defect that might negatively affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by the sender for any loss or damage arising in any way in the event that such a virus or defect exists. CONFIDENTIALITY NOTICE: This electronic mail transmission (including any accompanying attachments) is intended solely for its authorized recipient(s), and may contain confidential and/or legally privileged information. If you are not an intended recipient, or responsible for delivering some or all of this transmission to an intended recipient, be aware that any review, copying, printing, distribution, use or disclosure of the contents of this message is strictly prohibited. If you have received this electronic mail message in error, please delete it from your system without copying it, and contact sender immediately by Reply e-mail, or by calling 913-307-2300, so that our address records can be corrected. Although this e-mail and any attachments are believed to be free of any virus or other defect that might negatively affect any computer
Re: [OSL | CCIE_Voice] UCCX prompt recording.
Drake, Not sure if this is still an open question but the location where the Spoken Name upload prompts are stored on the server is, *C:\Program Files\wfavvid\tomcat_appadmin\webapps\appadmin\upload* Let me know if that is what you're looking for? Regards Gurpreet On Fri, Jun 7, 2013 at 12:28 PM, Drake J jdrake...@gmail.com wrote: Hello Guys, I have a few questions on UCCX script for recording a prompt 1) How do I find out where my recorded prompt is being stored for a recording script I create? 2) If I am using spoken name upload and then using the Upload prompt ( step) just before the terminate step in the script then how do find where my recording has been stored? Many times in question ( 2) I can hear my recorded prompt . But when I search for it I don't find it. I checked the wfavvid folder as well and prompts section. Can someone help me out with the above 2 questions? Regards, Drake ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX prompt recording.
i think Default prompt doesn't matter From: Drake J jdrake...@gmail.com To: Gurpreet Singh Kukreja tycoononway1...@gmail.com Cc: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Sent: Friday, June 7, 2013 6:21:29 PM Subject: Re: [OSL | CCIE_Voice] UCCX prompt recording. hi Gurpreet, It is version 7.x . Also C:\Program Files\wfavvid\temp is for recording prompts correct? What about my 2nd question? -Drake On Sat, Jun 8, 2013 at 2:22 AM, Gurpreet Singh Kukreja tycoononway1...@gmail.com wrote: Hi Drake, What is the version of CCX? It's C:\Program Files\wfavvid\temp in 7.x by default and usually en_US using an upload prompt step in 8.x. - Gurpreet On Fri, Jun 7, 2013 at 12:28 PM, Drake J jdrake...@gmail.com wrote: Hello Guys, I have a few questions on UCCX script for recording a prompt 1) How do I find out where my recorded prompt is being stored for a recording script I create? 2) If I am using spoken name upload and then using the Upload prompt ( step) just before the terminate step in the script then how do find where my recording has been stored? Many times in question ( 2) I can hear my recorded prompt . But when I search for it I don't find it. I checked the wfavvid folder as well and prompts section. Can someone help me out with the above 2 questions? Regards, Drake ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX prompt recording.
hi All, Any update guys? Hoping to get an update on this. Regards, Drake Thanks Guy On Sat, Jun 8, 2013 at 5:51 AM, Drake J jdrake...@gmail.com wrote: hi Gurpreet, It is version 7.x . Also C:\Program Files\wfavvid\temp is for recording prompts correct? What about my 2nd question? -Drake On Sat, Jun 8, 2013 at 2:22 AM, Gurpreet Singh Kukreja tycoononway1...@gmail.com wrote: Hi Drake, What is the version of CCX? It's C:\Program Files\wfavvid\temp in 7.x by default and usually en_US using an upload prompt step in 8.x. - Gurpreet On Fri, Jun 7, 2013 at 12:28 PM, Drake J jdrake...@gmail.com wrote: Hello Guys, I have a few questions on UCCX script for recording a prompt 1) How do I find out where my recorded prompt is being stored for a recording script I create? 2) If I am using spoken name upload and then using the Upload prompt ( step) just before the terminate step in the script then how do find where my recording has been stored? Many times in question ( 2) I can hear my recorded prompt . But when I search for it I don't find it. I checked the wfavvid folder as well and prompts section. Can someone help me out with the above 2 questions? Regards, Drake ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX prompt recording.
Hi Drake, Yes, if you use the recording step in the script, that is the location prompts go to by default. I'm still looking to find the exact answer on your second question. Regards Gurpreet On Fri, Jun 7, 2013 at 8:21 PM, Drake J jdrake...@gmail.com wrote: hi Gurpreet, It is version 7.x . Also C:\Program Files\wfavvid\temp is for recording prompts correct? What about my 2nd question? -Drake On Sat, Jun 8, 2013 at 2:22 AM, Gurpreet Singh Kukreja tycoononway1...@gmail.com wrote: Hi Drake, What is the version of CCX? It's C:\Program Files\wfavvid\temp in 7.x by default and usually en_US using an upload prompt step in 8.x. - Gurpreet On Fri, Jun 7, 2013 at 12:28 PM, Drake J jdrake...@gmail.com wrote: Hello Guys, I have a few questions on UCCX script for recording a prompt 1) How do I find out where my recorded prompt is being stored for a recording script I create? 2) If I am using spoken name upload and then using the Upload prompt ( step) just before the terminate step in the script then how do find where my recording has been stored? Many times in question ( 2) I can hear my recorded prompt . But when I search for it I don't find it. I checked the wfavvid folder as well and prompts section. Can someone help me out with the above 2 questions? Regards, Drake ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX prompt recording.
Just to add, I do know that the behavior in earlier versions of CRS (4.x) was that it used to save the Spoken Names uploaded for agents in LDAP DB for CM. Here's the bug which confirms that: *When CRS 4.0(5) points to a compatible call manager, spoken name uploaded in CRS gets saved in CM in LDAP under Direcotry--CNN--Profiles where a new row gets added as agentid-spokenname* http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetailsbugId=CSCsy34120 Not too sure if this behavior was changed with version 7.x. if yes, then how! Still Looking. Regards Gurpreet On Sun, Jun 9, 2013 at 3:32 PM, Gurpreet Singh Kukreja tycoononway1...@gmail.com wrote: Hi Drake, Yes, if you use the recording step in the script, that is the location prompts go to by default. I'm still looking to find the exact answer on your second question. Regards Gurpreet On Fri, Jun 7, 2013 at 8:21 PM, Drake J jdrake...@gmail.com wrote: hi Gurpreet, It is version 7.x . Also C:\Program Files\wfavvid\temp is for recording prompts correct? What about my 2nd question? -Drake On Sat, Jun 8, 2013 at 2:22 AM, Gurpreet Singh Kukreja tycoononway1...@gmail.com wrote: Hi Drake, What is the version of CCX? It's C:\Program Files\wfavvid\temp in 7.x by default and usually en_US using an upload prompt step in 8.x. - Gurpreet On Fri, Jun 7, 2013 at 12:28 PM, Drake J jdrake...@gmail.com wrote: Hello Guys, I have a few questions on UCCX script for recording a prompt 1) How do I find out where my recorded prompt is being stored for a recording script I create? 2) If I am using spoken name upload and then using the Upload prompt ( step) just before the terminate step in the script then how do find where my recording has been stored? Many times in question ( 2) I can hear my recorded prompt . But when I search for it I don't find it. I checked the wfavvid folder as well and prompts section. Can someone help me out with the above 2 questions? Regards, Drake ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX prompt recording.
Quick Question, Have you tried searching the server with .wav extension and found the name of the SpokenName prompt that you uploaded by any chance? -G On Sun, Jun 9, 2013 at 3:49 PM, Gurpreet Singh Kukreja tycoononway1...@gmail.com wrote: Just to add, I do know that the behavior in earlier versions of CRS (4.x) was that it used to save the Spoken Names uploaded for agents in LDAP DB for CM. Here's the bug which confirms that: *When CRS 4.0(5) points to a compatible call manager, spoken name uploaded in CRS gets saved in CM in LDAP under Direcotry--CNN--Profiles where a new row gets added as agentid-spokenname* http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetailsbugId=CSCsy34120 Not too sure if this behavior was changed with version 7.x. if yes, then how! Still Looking. Regards Gurpreet On Sun, Jun 9, 2013 at 3:32 PM, Gurpreet Singh Kukreja tycoononway1...@gmail.com wrote: Hi Drake, Yes, if you use the recording step in the script, that is the location prompts go to by default. I'm still looking to find the exact answer on your second question. Regards Gurpreet On Fri, Jun 7, 2013 at 8:21 PM, Drake J jdrake...@gmail.com wrote: hi Gurpreet, It is version 7.x . Also C:\Program Files\wfavvid\temp is for recording prompts correct? What about my 2nd question? -Drake On Sat, Jun 8, 2013 at 2:22 AM, Gurpreet Singh Kukreja tycoononway1...@gmail.com wrote: Hi Drake, What is the version of CCX? It's C:\Program Files\wfavvid\temp in 7.x by default and usually en_US using an upload prompt step in 8.x. - Gurpreet On Fri, Jun 7, 2013 at 12:28 PM, Drake J jdrake...@gmail.com wrote: Hello Guys, I have a few questions on UCCX script for recording a prompt 1) How do I find out where my recorded prompt is being stored for a recording script I create? 2) If I am using spoken name upload and then using the Upload prompt ( step) just before the terminate step in the script then how do find where my recording has been stored? Many times in question ( 2) I can hear my recorded prompt . But when I search for it I don't find it. I checked the wfavvid folder as well and prompts section. Can someone help me out with the above 2 questions? Regards, Drake ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX prompt recording.
Drake, If you save the prompt to the SpokenName property of the user, I think it gets saved on the database on the SpokenName table as binary data, so it may not be very useful for your purpose. To just extract the wav file, most people just grab the file from the temp folder as explained, but if you really want to have control of where the file is saved, then you have to use the Write Document step or the Upload Prompt step. Write Document may be easier to use because Upload Prompt and Upload Document involve having user authentication on the script. Cheers, On Sun, Jun 9, 2013 at 2:10 PM, Gurpreet Singh Kukreja tycoononway1...@gmail.com wrote: Quick Question, Have you tried searching the server with .wav extension and found the name of the SpokenName prompt that you uploaded by any chance? -G On Sun, Jun 9, 2013 at 3:49 PM, Gurpreet Singh Kukreja tycoononway1...@gmail.com wrote: Just to add, I do know that the behavior in earlier versions of CRS (4.x) was that it used to save the Spoken Names uploaded for agents in LDAP DB for CM. Here's the bug which confirms that: *When CRS 4.0(5) points to a compatible call manager, spoken name uploaded in CRS gets saved in CM in LDAP under Direcotry--CNN--Profiles where a new row gets added as agentid-spokenname* http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetailsbugId=CSCsy34120 Not too sure if this behavior was changed with version 7.x. if yes, then how! Still Looking. Regards Gurpreet On Sun, Jun 9, 2013 at 3:32 PM, Gurpreet Singh Kukreja tycoononway1...@gmail.com wrote: Hi Drake, Yes, if you use the recording step in the script, that is the location prompts go to by default. I'm still looking to find the exact answer on your second question. Regards Gurpreet On Fri, Jun 7, 2013 at 8:21 PM, Drake J jdrake...@gmail.com wrote: hi Gurpreet, It is version 7.x . Also C:\Program Files\wfavvid\temp is for recording prompts correct? What about my 2nd question? -Drake On Sat, Jun 8, 2013 at 2:22 AM, Gurpreet Singh Kukreja tycoononway1...@gmail.com wrote: Hi Drake, What is the version of CCX? It's C:\Program Files\wfavvid\temp in 7.x by default and usually en_US using an upload prompt step in 8.x. - Gurpreet On Fri, Jun 7, 2013 at 12:28 PM, Drake J jdrake...@gmail.com wrote: Hello Guys, I have a few questions on UCCX script for recording a prompt 1) How do I find out where my recorded prompt is being stored for a recording script I create? 2) If I am using spoken name upload and then using the Upload prompt ( step) just before the terminate step in the script then how do find where my recording has been stored? Many times in question ( 2) I can hear my recorded prompt . But when I search for it I don't find it. I checked the wfavvid folder as well and prompts section. Can someone help me out with the above 2 questions? Regards, Drake ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com -- Randall da ill Saborio CCIE Voice Wannabe #10054675811 ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX prompt recording.
Hi Drake, What is the version of CCX? It's C:\Program Files\wfavvid\temp in 7.x by default and usually en_US using an upload prompt step in 8.x. - Gurpreet On Fri, Jun 7, 2013 at 12:28 PM, Drake J jdrake...@gmail.com wrote: Hello Guys, I have a few questions on UCCX script for recording a prompt 1) How do I find out where my recorded prompt is being stored for a recording script I create? 2) If I am using spoken name upload and then using the Upload prompt ( step) just before the terminate step in the script then how do find where my recording has been stored? Many times in question ( 2) I can hear my recorded prompt . But when I search for it I don't find it. I checked the wfavvid folder as well and prompts section. Can someone help me out with the above 2 questions? Regards, Drake ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX prompt recording.
hi Gurpreet, It is version 7.x . Also C:\Program Files\wfavvid\temp is for recording prompts correct? What about my 2nd question? -Drake On Sat, Jun 8, 2013 at 2:22 AM, Gurpreet Singh Kukreja tycoononway1...@gmail.com wrote: Hi Drake, What is the version of CCX? It's C:\Program Files\wfavvid\temp in 7.x by default and usually en_US using an upload prompt step in 8.x. - Gurpreet On Fri, Jun 7, 2013 at 12:28 PM, Drake J jdrake...@gmail.com wrote: Hello Guys, I have a few questions on UCCX script for recording a prompt 1) How do I find out where my recorded prompt is being stored for a recording script I create? 2) If I am using spoken name upload and then using the Upload prompt ( step) just before the terminate step in the script then how do find where my recording has been stored? Many times in question ( 2) I can hear my recorded prompt . But when I search for it I don't find it. I checked the wfavvid folder as well and prompts section. Can someone help me out with the above 2 questions? Regards, Drake ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] uccx login showing unauthorized...
Amit, You could check the user account credentials by trying to log in to the CUCM end user page with that account. If you're not able to fix the issue I know you can use cet.bat on the UCCX server to set the install state back to 'FRESH_INSTALL' and go through the setup process again. It's a pain but it will allow you to set the admin user again. Marty On Fri, May 31, 2013 at 10:31 AM, Amit Sharma aryan231...@gmail.com wrote: please help how can fix it? when i login uccx with any browser it giving unauthorized message... -- Thanks Regard's Amit Sharma ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] uccx login showing unauthorized...
Hello Amit, You can use below reference link in order to fix this issue In this case, apply this workaround: 2) - Start Run cet.bat. - At the warning message click “No” - In the list of Configuration Object Types, select “com.cisco.crs.cluster.config.AppAdminSetupConfig” - In the right pane, select the one record that appears, right click and select “Modify” - In the dialog window that appears, select tab “com.cisco.crs.cluster.config.AppAdminSetupConfig” - The field “Setup State” is set to “DONE”. Change it to “FRESH_INSTALL”. Click “Apply” “OK” - Desktop Services icon. - Restart service “Cisco Unified CCX Node Manager” - Open a new appadmin page and login with the initial credentials (Administrator – ciscocisco) - You are now in the initial setup wizard again. Navigate through the pages. Your previous configuration should still be in place. - When you are asked for the licenses enter the same license file again. - In the last page you can select admin users again. Select new admin users from the list of CM End users. - Finish the wizard. Now login again with the new admin user! All other configuration has been preserved. Hope this help. Regards Nadeem Ahmed Thanks Regards Nadeem Ahmed When replying, please edit your Subject line so it is more specific than Re: Contents of CCIE_Voice digest... Today's Topics: 1. uccx login showing unauthorized... (Amit Sharma) 2. Re: DHCP static mapping (Karen Johnson) 3. Re: CCIE Collaboration officially announced (Vic) -- Message: 1 Date: Fri, 31 May 2013 17:31:00 +0300 From: Amit Sharma aryan231...@gmail.com To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] uccx login showing unauthorized... Message-ID: CAANry+4YBn6=jhvmot5a9e4gns_ror34hdj1mkfigovy0p4...@mail.gmail.com Content-Type: text/plain; charset=iso-8859-1 please help how can fix it? when i login uccx with any browser it giving unauthorized message... -- Thanks Regard's Amit Sharma -- next part -- An HTML attachment was scrubbed... URL: /archives/ccie_voice/attachments/20130531/2eaa5824/attachment-0001.html -- Message: 2 Date: Fri, 31 May 2013 08:03:04 -0700 (PDT) From: Karen Johnson karen.johnson...@yahoo.ca To: Abdullin Kamil kabdulli...@gmail.com Cc: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] DHCP static mapping Message-ID: 1370012584.800.yahoomail...@web163903.mail.gq1.yahoo.com Content-Type: text/plain; charset=utf-8 hi Abdul, ? do you mean Cisco doc is wrong ? but I am not surprise. ? - So we do not need? . for MAC and also need add VRF - where to get this guideline/doc in exam?? ? Here is Cisco doc --*time* Jan 21 2005 03:52 PM *version* 2 !IP addressTypeHardware address Lease expiration 10.0.0.4 /24 1 0090.bff6.081e Infinite 10.0.0.5 /28 id 00b7.0813.88f1.66Infinite 10.0.0.2 /21 1 0090.bff6.081d Infinite *end* ? Yours -- *time* Feb 24 2012 05:36 AM *version* 4? !IP address ? ? Type ?Hardware address ? Lease expiration ? ? ? VRF 142.102.64.11 /24 id?010022a02e4d53??Infinity!IP address ? ? Interface-name ?Lease expiration ? ? ?Server IP address ?Hardware address ?Vrf *end* From: Abdullin Kamil kabdulli...@gmail.com To: Karen Johnson karen.johnson...@yahoo.ca Cc: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Sent: Friday, May 31, 2013 1:00:49 AM Subject: Re: [OSL | CCIE_Voice] DHCP static mapping Change your file scvlan.txt on this: *time* Feb 24 2012 05:36 AM *version* 4? !IP address ? ? Type ?Hardware address ? Lease expiration ? ? ? VRF 142.102.64.11 /24 id?010022a02e4d53??Infinity!IP address ? ? Interface-name ?Lease expiration ? ? ?Server IP address ?Hardware address ?Vrf *end* and reset dhcp service 2013/5/31 Karen Johnson karen.johnson...@yahoo.ca hi all, ? i config DHCP using static mapping in the SWITCH. However the phone do not get the ip address ? ip dhcp pool scpool1 ?? origin file flash:scvlan.txt ?? default-router 142.102.66.253 ?? option 150 ip 142.100.64.12 142.100.64.11 ? any idea ? ? - - Debug dhcp packet : DHCPD: there is no address pool for? 142.102.66.253 ? -DHCPD: DHCPDISCOVER received from client 0100.22a0.2e4d.53 through relay 142.102.66.253. May 31 07:35:06.806: DHCPD: using received relay info. May 31 07:35:06.806: DHCPD: too many hops. ? - SW1#sh ip dhcp database URL? : flash:scvlan.txt Read : May 31 2013 12:06 AM Written? : Never Status?? : Last read succeeded. Bindings have been loaded in RAM. Delay??? : 0?? seconds Timeout? : 300 seconds ? - SW1#sh ip dhcp binding Bindings from all pools not associated with VRF:
Re: [OSL | CCIE_Voice] UCCX questions / G729 / ringback
Hi Drake, Regarding your 1st question, when you upload any audio source/prompt to call manager it converts/translate to G711, G729 codecs by itself. So even if you upload a g711 codec, it will be available for both g729 and g711 moh stream. Regarding your 2nd question, ringback while user is in queue, i tried the CVL sol (putting the ringback prompt in network on hold and using the script same as of lab7) but it did not work for me. Then i tried below which worked for me. 1. upload the ringback prompt to CUCM. 2. Enabled g729 and g711 in IPVMA service parameters in call manager. 3. on UCCX, select G729 codec and restart node manager. 4. Assigned the prompt to USER ON HOLD in UCCX CTI/JTAPI Ports. 5. In the script, under queuing section, I added call hold after waiting in queue prompt is played. And also after delay, I added call unhold. Logic is- i am manually putting the call on hold/unhold using script while in queue and it uses user on hold prompt which is ringback. Let me know if this works for you. However i have come across several forums which says if you do as per CVL solutions you will get 100% in uccx section however i don't feel this since its solution didn't work for me. Thanks and Regards, Piyush Jain Message: 3 Date: Sun, 19 May 2013 19:53:15 +0530 From: Drake J jdrake...@gmail.com To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] UCCX questions / G729 / ringback Message-ID: cafobmhqsxmsboya0mdoxh6bhy428rpjhxugo4rkbg8b6r2u...@mail.gmail.com Content-Type: text/plain; charset=iso-8859-1 hi All, I have 2 questions here... 1) If UCCX was supposed to use g729 codec . Then if we are using unity connection or uccx to record prompts it would record this prompts in g711ulaw. Therefore the prompts played from the script will be in g711ulaw when the uccx is setup for g729 .What is the way around? 2) How do we make callers hear ringback with they wait in a UCCX queue for their call to be answered by agents? Please assist. Regards, Drake -- next part -- An HTML attachment was scrubbed... URL: /archives/ccie_voice/attachments/20130519/5c3160f1/attachment-0001.html -- Message: 4 Date: Sun, 19 May 2013 09:30:25 -0500 From: Bill whl...@gmail.com To: Ravindra Lakpriya lakpr...@gmail.com Cc: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] Voice translation issue Message-ID: 4c0778d6-2497-4e32-bbd7-57f3e4d30...@gmail.com Content-Type: text/plain; charset=us-ascii dial-peer voice 9911 pots translation-profile outgoing 9911 destination-pattern 9911$ port 0/0/0:23 forward-digits 3 Sent from my iPad On May 19, 2013, at 9:07 AM, Ravindra Lakpriya lakpr...@gmail.com wrote: dial-peer voice 9911 pots translation-profile outgoing 9911 destination-pattern 9911$ port 0/0/0:23 -- next part -- An HTML attachment was scrubbed... URL: /archives/ccie_voice/attachments/20130519/6ac2a592/attachment-0001.html -- Message: 5 Date: Sun, 19 May 2013 09:33:02 -0500 From: Bill whl...@gmail.com To: Ravindra Lakpriya lakpr...@gmail.com Cc: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] Voice translation issue Message-ID: 9ae17c84-7792-49b3-952d-b18632a6e...@gmail.com Content-Type: text/plain; charset=us-ascii voice translation-rule 8 rule 1 // // type any unknown plan any isdn rule 2 /^1...$/ /617394\0/ type any subscriber plan any isdn Sent from my iPad On May 19, 2013, at 9:07 AM, Ravindra Lakpriya lakpr...@gmail.com wrote: In the dial peer configure no digit strip. :) On Sun, May 19, 2013 at 5:47 PM, Martin Sloan martinsloa...@gmail.com wrote: I have a voice translation rule in place for '9911' calls on BR1 during SRST. I'm running into some odd behavior (from my perspective) and I'm hoping it's a config issue I'm just not spotting. I have the translation profile applied to the dial peer and the only other translation that would be in the calling path is on the voice port but even that one is applied to inbound calls for stripping down to 4 digits. Here's the config related to this dial-peer: voice translation-rule 8 rule 1 /^9911$/ /911/ type any unknown plan any isdn rule 2 /^1...$/ /617394\0/ type any subscriber plan any isdn voice translation-profile 9911 translate calling 8 translate called 8 dial-peer voice 9911 pots translation-profile outgoing 9911 destination-pattern 9911$ port 0/0/0:23 BR1-RTR#test voice translation-rule 8 9911 Matched with rule 1 Original number: 9911 Translated number: 911 Original number type: none Translated number type: unknown Original number plan: none Translated number plan: isdn -Debug ISDN q931- Calling Party Number i = 0x4181, '6173941002' Plan:ISDN, Type:Subscriber(local) Called Party Number i =
Re: [OSL | CCIE_Voice] UCCX in site C
Hi ALL the servers must be in the HQ site Regards Chrysostomos From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of ikizoo hello Sent: 18 April 2013 05:30 To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] UCCX in site C Hi All, i am trying UCCX in site C DN 4000, wondering if this DN located in HQ or SC. if SC, then call from PSTN to 4000 come across WAN with g711 which break codec requirement. and RSVP not triggered since MTP has g729 only so it should be HQ, please let me know any concerns. -ikizoo ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX in site C
Even in real labs it is on HQ side i dont understand the logic. add me if anyone ready to practice lab 8 with me which i got now in lab all stuff is new tk On Thu, Apr 18, 2013 at 11:25 AM, Chrysostomos Christofi ch.christ...@logicom.net wrote: Hi ** ** ALL the servers must be in the HQ site ** ** Regards Chrysostomos ** ** ** ** *From:* ccie_voice-boun...@onlinestudylist.com [mailto: ccie_voice-boun...@onlinestudylist.com] *On Behalf Of *ikizoo hello *Sent:* 18 April 2013 05:30 *To:* ccie_voice@onlinestudylist.com *Subject:* [OSL | CCIE_Voice] UCCX in site C ** ** Hi All, i am trying UCCX in site C DN 4000, wondering if this DN located in HQ or SC. if SC, then call from PSTN to 4000 come across WAN with g711 which break codec requirement. and RSVP not triggered since MTP has g729 only ** ** so it should be HQ, please let me know any concerns. -ikizoo ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX agent routing and script verification!!
hi William, Thanks again for your reply . You are the man : - ) I tested it after reducing the retries to 0 and 1 ( media step) Here are my findings... 1) When I call 4000 . I hear the prompt saying Thank you for calling this number ...if you dialled this number by mistake please press 1 else someone will be with you shortly . I pressed 1 and it then rings at 4001.- so working 2) When I call 4000 and hear the prompt and wait for the timeout ( 3 sec) . It rings at the longest idle that is the agents ( 4101 followed by 4102 --- depending on who is ready) - so working 3) When I call 4000 and hear the prompt and press any other key other than 1 it goes to the longest idle agent ( 4101 followed by 4102 --- depending on who is ready) - so working So I guess all is working with the script . Is there anything else you would like to add it terms of the script configuration UCCX config or do you think all is good at this point? Thanks once again for the excellent reply. Regards, MJ On Tue, Mar 26, 2013 at 6:07 PM, William Bell b...@ucguerrilla.com wrote: When you use a media step that is collecting input from the user, you need to determine whether you want to repeatedly prompt the user when (a) they fail to respond or (b) their response doesn't match filter criteria. There is a retries setting in the Menu step. Adjust that to adjust the behavior. The default is 3 retries. Which accounts for the 4 prompts you are hearing. The question should give you guidance here. Given the way you presented the question, I would adjust retries to 0 and then it should meet expected requirements. -Bill -- William Bell blog: http://ucguerrilla.com twitter: @ucguerrilla On Mar 26, 2013, at 6:26 AM, sanity insanity wrote: hi guys, Any update ? I Don't have this working... -MJ On Mon, Mar 25, 2013 at 3:02 PM, sanity insanity networksanitytoinsan...@gmail.com wrote: hi William, Thanks for your reply. I have now added the following for step (b) and added (c) ,(d),(e) -start -accept -play prompt ( welcome prompt) -menu( triggering contact , operator.wav) -option 1:- a) call redirect to 4001 b) If successful terminate c) if busy goto queueloop d) if Invalid goto queueloop e) if Unsuccessful goto queueloop - Under Select Resource ( triggering contact - from CSQ) :- a)queueLoop: 1) Now when I call 4000 it says Thank you for calling this number ...if you dialled this number by mistake please press 1 else someone will be with you shortly Tests done:- i I press 1 it goes to 4001 correctly - This works ii If I don't press any key and wait for timeout the same prompts I hear with are u still there ?4 times and then it goes to the agents 4101 and 4102 - not clear whether this is right ii If I press any other key other than 1 it says please dial again and I need to press the same key ( for example digit 3 on the keypad) atleast 3 times before it goes to the queue - not sure if this is the correct method. Please let me know if this is correct? Thanks once again. -Mj On Fri, Mar 22, 2013 at 12:59 AM, William Bell b...@ucguerrilla.comwrote: 1) when I call 4000 I can hear the greeting saying Press 1 to be transferred to priority agent or stay online for next available agent . The call does not ring on the ipcc agent phones of 4101 and 4102 but when I press 1 it is transferred to 4001 as expected. My question is what is preventing it from ringing 4101 and 4102 even though the agents are in a Ready state? Given the way you presented your script logic this behavior is expected. You are asking the contact to press 1 and handling the transfer action prior to the Select Resource step. 2) The resources set for 4101 and 4102 are in Resource group name S and the CSQ for this is named as CSQ. The resource criteria is Longest Available. Is this correct? Longest Idle == Longest Available 3) Any other parameter that needs to be checked under the Resource group or the CSQ? Can't say. Assuming you have configured your resources and CSQ correctly and you have properly employed either Resource Group or Skills based routing then I think you are OK. If you have failed to configure resources/CSQ/etc. correctly then you are not OK. 4)Is the configuration steps correct ? What steps are missing if any and how do we correct it? Is the script correct? Is something not behaving the way you want or expect it to? If yes, then something is provisioned incorrectly. Your script has a logic flaw. -option 1:- a) call redirect to 4001 b) If successful goto queueLoop Step (b) doesn't make sense to me. If you successfully redirect the contact then the script logic shouldn't go to the queueLoop. You should terminate. -- William Bell blog: http://ucguerrilla.com twitter: @ucguerrilla On Mar 21, 2013, at 1:03 PM, sanity insanity wrote: Hi All, Need your help. I am
Re: [OSL | CCIE_Voice] UCCX agent routing and script verification!!
hi guys, Any update ? I Don't have this working... -MJ On Mon, Mar 25, 2013 at 3:02 PM, sanity insanity networksanitytoinsan...@gmail.com wrote: hi William, Thanks for your reply. I have now added the following for step (b) and added (c) ,(d),(e) -start -accept -play prompt ( welcome prompt) -menu( triggering contact , operator.wav) -option 1:- a) call redirect to 4001 b) If successful terminate c) if busy goto queueloop d) if Invalid goto queueloop e) if Unsuccessful goto queueloop - Under Select Resource ( triggering contact - from CSQ) :- a)queueLoop: 1) Now when I call 4000 it says Thank you for calling this number ...if you dialled this number by mistake please press 1 else someone will be with you shortly Tests done:- i I press 1 it goes to 4001 correctly - This works ii If I don't press any key and wait for timeout the same prompts I hear with are u still there ?4 times and then it goes to the agents 4101 and 4102 - not clear whether this is right ii If I press any other key other than 1 it says please dial again and I need to press the same key ( for example digit 3 on the keypad) atleast 3 times before it goes to the queue - not sure if this is the correct method. Please let me know if this is correct? Thanks once again. -Mj On Fri, Mar 22, 2013 at 12:59 AM, William Bell b...@ucguerrilla.comwrote: 1) when I call 4000 I can hear the greeting saying Press 1 to be transferred to priority agent or stay online for next available agent . The call does not ring on the ipcc agent phones of 4101 and 4102 but when I press 1 it is transferred to 4001 as expected. My question is what is preventing it from ringing 4101 and 4102 even though the agents are in a Ready state? Given the way you presented your script logic this behavior is expected. You are asking the contact to press 1 and handling the transfer action prior to the Select Resource step. 2) The resources set for 4101 and 4102 are in Resource group name S and the CSQ for this is named as CSQ. The resource criteria is Longest Available. Is this correct? Longest Idle == Longest Available 3) Any other parameter that needs to be checked under the Resource group or the CSQ? Can't say. Assuming you have configured your resources and CSQ correctly and you have properly employed either Resource Group or Skills based routing then I think you are OK. If you have failed to configure resources/CSQ/etc. correctly then you are not OK. 4)Is the configuration steps correct ? What steps are missing if any and how do we correct it? Is the script correct? Is something not behaving the way you want or expect it to? If yes, then something is provisioned incorrectly. Your script has a logic flaw. -option 1:- a) call redirect to 4001 b) If successful goto queueLoop Step (b) doesn't make sense to me. If you successfully redirect the contact then the script logic shouldn't go to the queueLoop. You should terminate. -- William Bell blog: http://ucguerrilla.com twitter: @ucguerrilla On Mar 21, 2013, at 1:03 PM, sanity insanity wrote: Hi All, Need your help. I am configuring DNs 4101 4102 ( both DNs are uccx agent extensions). Calls to 4000 should here a greeting Press 1 to be transferred to priority agent or stay online for next available agent . If the caller presses 1 , calls should be transferred to 4001. Otherwise it should be hunted as per Longest idle time. These are the configuration steps I followed -- 1) recorded a prompt for the greeting called operator.wav 2) Configured one button login for the phone dns ( agent DNs - 4101 4102) 3) Setup the CSQ and resources in UCCX 4) Wrote the following script... -start -accept -play prompt ( welcome prompt) -menu( triggering contact , operator.wav) -option 1:- a) call redirect to 4001 b) If successful goto queueLoop - Under Select Resource ( triggering contact - from CSQ) :- a)queueLoop: -End 5) Configured a trigger for 4000 Questions : 1) when I call 4000 I can hear the greeting saying Press 1 to be transferred to priority agent or stay online for next available agent . The call does not ring on the ipcc agent phones of 4101 and 4102 but when I press 1 it is transferred to 4001 as expected. My question is what is preventing it from ringing 4101 and 4102 even though the agents are in a Ready state? 2) The resources set for 4101 and 4102 are in Resource group name S and the CSQ for this is named as CSQ. The resource criteria is Longest Available. Is this correct? 3) Any other parameter that needs to be checked under the Resource group or the CSQ? 4)Is the configuration steps correct ? What steps are missing if any and how do we correct it? Is the script correct? - MJ ___ For more information regarding industry leading CCIE Lab
Re: [OSL | CCIE_Voice] UCCX agent routing and script verification!!
When you use a media step that is collecting input from the user, you need to determine whether you want to repeatedly prompt the user when (a) they fail to respond or (b) their response doesn't match filter criteria. There is a retries setting in the Menu step. Adjust that to adjust the behavior. The default is 3 retries. Which accounts for the 4 prompts you are hearing. The question should give you guidance here. Given the way you presented the question, I would adjust retries to 0 and then it should meet expected requirements. -Bill -- William Bell blog: http://ucguerrilla.com twitter: @ucguerrilla On Mar 26, 2013, at 6:26 AM, sanity insanity wrote: hi guys, Any update ? I Don't have this working... -MJ On Mon, Mar 25, 2013 at 3:02 PM, sanity insanity networksanitytoinsan...@gmail.com wrote: hi William, Thanks for your reply. I have now added the following for step (b) and added (c) ,(d),(e) -start -accept -play prompt ( welcome prompt) -menu( triggering contact , operator.wav) -option 1:- a) call redirect to 4001 b) If successful terminate c) if busy goto queueloop d) if Invalid goto queueloop e) if Unsuccessful goto queueloop - Under Select Resource ( triggering contact - from CSQ) :- a)queueLoop: 1) Now when I call 4000 it says Thank you for calling this number ...if you dialled this number by mistake please press 1 else someone will be with you shortly Tests done:- i I press 1 it goes to 4001 correctly - This works ii If I don't press any key and wait for timeout the same prompts I hear with are u still there ?4 times and then it goes to the agents 4101 and 4102 - not clear whether this is right ii If I press any other key other than 1 it says please dial again and I need to press the same key ( for example digit 3 on the keypad) atleast 3 times before it goes to the queue - not sure if this is the correct method. Please let me know if this is correct? Thanks once again. -Mj On Fri, Mar 22, 2013 at 12:59 AM, William Bell b...@ucguerrilla.com wrote: 1) when I call 4000 I can hear the greeting saying Press 1 to be transferred to priority agent or stay online for next available agent . The call does not ring on the ipcc agent phones of 4101 and 4102 but when I press 1 it is transferred to 4001 as expected. My question is what is preventing it from ringing 4101 and 4102 even though the agents are in a Ready state? Given the way you presented your script logic this behavior is expected. You are asking the contact to press 1 and handling the transfer action prior to the Select Resource step. 2) The resources set for 4101 and 4102 are in Resource group name S and the CSQ for this is named as CSQ. The resource criteria is Longest Available. Is this correct? Longest Idle == Longest Available 3) Any other parameter that needs to be checked under the Resource group or the CSQ? Can't say. Assuming you have configured your resources and CSQ correctly and you have properly employed either Resource Group or Skills based routing then I think you are OK. If you have failed to configure resources/CSQ/etc. correctly then you are not OK. 4)Is the configuration steps correct ? What steps are missing if any and how do we correct it? Is the script correct? Is something not behaving the way you want or expect it to? If yes, then something is provisioned incorrectly. Your script has a logic flaw. -option 1:- a) call redirect to 4001 b) If successful goto queueLoop Step (b) doesn't make sense to me. If you successfully redirect the contact then the script logic shouldn't go to the queueLoop. You should terminate. -- William Bell blog: http://ucguerrilla.com twitter: @ucguerrilla On Mar 21, 2013, at 1:03 PM, sanity insanity wrote: Hi All, Need your help. I am configuring DNs 4101 4102 ( both DNs are uccx agent extensions). Calls to 4000 should here a greeting Press 1 to be transferred to priority agent or stay online for next available agent . If the caller presses 1 , calls should be transferred to 4001. Otherwise it should be hunted as per Longest idle time. These are the configuration steps I followed -- 1) recorded a prompt for the greeting called operator.wav 2) Configured one button login for the phone dns ( agent DNs - 4101 4102) 3) Setup the CSQ and resources in UCCX 4) Wrote the following script... -start -accept -play prompt ( welcome prompt) -menu( triggering contact , operator.wav) -option 1:- a) call redirect to 4001 b) If successful goto queueLoop - Under Select Resource ( triggering contact - from CSQ) :- a)queueLoop: -End 5) Configured a trigger for 4000 Questions : 1) when I call 4000 I can hear the greeting saying Press 1 to be transferred to priority agent or stay online for
Re: [OSL | CCIE_Voice] UCCX agent routing and script verification!!
hi William, Thanks for your reply. I have now added the following for step (b) and added (c) ,(d),(e) -start -accept -play prompt ( welcome prompt) -menu( triggering contact , operator.wav) -option 1:- a) call redirect to 4001 b) If successful terminate c) if busy goto queueloop d) if Invalid goto queueloop e) if Unsuccessful goto queueloop - Under Select Resource ( triggering contact - from CSQ) :- a)queueLoop: 1) Now when I call 4000 it says Thank you for calling this number ...if you dialled this number by mistake please press 1 else someone will be with you shortly Tests done:- i I press 1 it goes to 4001 correctly - This works ii If I don't press any key and wait for timeout the same prompts I hear with are u still there ?4 times and then it goes to the agents 4101 and 4102 - not clear whether this is right ii If I press any other key other than 1 it says please dial again and I need to press the same key ( for example digit 3 on the keypad) atleast 3 times before it goes to the queue - not sure if this is the correct method. Please let me know if this is correct? Thanks once again. -Mj On Fri, Mar 22, 2013 at 12:59 AM, William Bell b...@ucguerrilla.com wrote: 1) when I call 4000 I can hear the greeting saying Press 1 to be transferred to priority agent or stay online for next available agent . The call does not ring on the ipcc agent phones of 4101 and 4102 but when I press 1 it is transferred to 4001 as expected. My question is what is preventing it from ringing 4101 and 4102 even though the agents are in a Ready state? Given the way you presented your script logic this behavior is expected. You are asking the contact to press 1 and handling the transfer action prior to the Select Resource step. 2) The resources set for 4101 and 4102 are in Resource group name S and the CSQ for this is named as CSQ. The resource criteria is Longest Available. Is this correct? Longest Idle == Longest Available 3) Any other parameter that needs to be checked under the Resource group or the CSQ? Can't say. Assuming you have configured your resources and CSQ correctly and you have properly employed either Resource Group or Skills based routing then I think you are OK. If you have failed to configure resources/CSQ/etc. correctly then you are not OK. 4)Is the configuration steps correct ? What steps are missing if any and how do we correct it? Is the script correct? Is something not behaving the way you want or expect it to? If yes, then something is provisioned incorrectly. Your script has a logic flaw. -option 1:- a) call redirect to 4001 b) If successful goto queueLoop Step (b) doesn't make sense to me. If you successfully redirect the contact then the script logic shouldn't go to the queueLoop. You should terminate. -- William Bell blog: http://ucguerrilla.com twitter: @ucguerrilla On Mar 21, 2013, at 1:03 PM, sanity insanity wrote: Hi All, Need your help. I am configuring DNs 4101 4102 ( both DNs are uccx agent extensions). Calls to 4000 should here a greeting Press 1 to be transferred to priority agent or stay online for next available agent . If the caller presses 1 , calls should be transferred to 4001. Otherwise it should be hunted as per Longest idle time. These are the configuration steps I followed -- 1) recorded a prompt for the greeting called operator.wav 2) Configured one button login for the phone dns ( agent DNs - 4101 4102) 3) Setup the CSQ and resources in UCCX 4) Wrote the following script... -start -accept -play prompt ( welcome prompt) -menu( triggering contact , operator.wav) -option 1:- a) call redirect to 4001 b) If successful goto queueLoop - Under Select Resource ( triggering contact - from CSQ) :- a)queueLoop: -End 5) Configured a trigger for 4000 Questions : 1) when I call 4000 I can hear the greeting saying Press 1 to be transferred to priority agent or stay online for next available agent . The call does not ring on the ipcc agent phones of 4101 and 4102 but when I press 1 it is transferred to 4001 as expected. My question is what is preventing it from ringing 4101 and 4102 even though the agents are in a Ready state? 2) The resources set for 4101 and 4102 are in Resource group name S and the CSQ for this is named as CSQ. The resource criteria is Longest Available. Is this correct? 3) Any other parameter that needs to be checked under the Resource group or the CSQ? 4)Is the configuration steps correct ? What steps are missing if any and how do we correct it? Is the script correct? - MJ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more
Re: [OSL | CCIE_Voice] UCCX agent routing and script
Can you call from HQ Phone 1 to 4101? By chance do you have RSVP configured? I had same issue and in my case RSVP wasn't working. If you have it setup the easy way to test is to turn off mandatory in locations and try to call from HQ Phone 1 to 4101 again. If this works try UCCX again. This may not be your problem, but I had exactly the same problem when RSVP wasn't working correctly and it sounds like UCCX is trying to forward the call so this may not be a problem with UCCX but another issue outside of UCCX call routing, i.e. being able to forward calls through HQ. Hope this helps. Michael Sears CCIE Voice 38404 ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX Integration and basics
Vik's Video on demand has enough discussion on the said topic. And I believe the BLS Volume 1 also discussed the same things. On Wed, Feb 20, 2013 at 10:46 PM, Nicolas MICHEL mcl.nico...@gmail.comwrote: Hey Guys ! Kinda new on this platform I am having trouble to Tshoot this and have not a lot of knowledge regarding the call processing. Does anyone have some nice documents regarding the integration ? Today I had trouble to register my CTI Ports from UCCX to CUCM :() Thanks Nic __**_ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com -- Suresh Bhandari ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX - Adding cucm trigger failed
Hi all, I found something in jtapi user, I fixed it, but the cucm subsystem stay on the Not in service state . So I was forced to restore my system to Fresh Install After that thing went in the right direction. Thanks all for your input. Sent from my iPhone On Feb 7, 2013, at 8:34 AM, Gurpreet Singh Kukreja tycoononway1...@gmail.com wrote: Jason said it all, I would say make sure the Dn you're using to create the trigger is available in the CM. Regards Gurpreet On Tue, Feb 5, 2013 at 4:47 PM, Jason Aarons scubajas...@gmail.com wrote: Check your CCM replication, and verify no un-asigned DNs. Reset your jtapi user/password, and restart UCCX Node Engine. From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of CCIEing Sent: Tuesday, February 05, 2013 2:31 PM To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] UCCX - Adding cucm trigger failed Hello everyone, I restore my UCCX to it's fresh install status, them I went through the integration steps, I configured an application then when I tried to add the trigger the system failed to add this trigger, This message appear Could not update the user on the Cisco Unified CM. Attached you can find the screenshot for the error. Notes - there is no number in the CUCM with DN 1250. - both uccxjtapi and rmcm users are created on CUCM Any idea please. Thanks ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX - Adding cucm trigger failed
Jason said it all, I would say make sure the Dn you're using to create the trigger is available in the CM. Regards Gurpreet On Tue, Feb 5, 2013 at 4:47 PM, Jason Aarons scubajas...@gmail.com wrote: Check your CCM replication, and verify no un-asigned DNs. ** ** Reset your jtapi user/password, and restart UCCX Node Engine. ** ** *From:* ccie_voice-boun...@onlinestudylist.com [mailto: ccie_voice-boun...@onlinestudylist.com] *On Behalf Of *CCIEing *Sent:* Tuesday, February 05, 2013 2:31 PM *To:* ccie_voice@onlinestudylist.com *Subject:* [OSL | CCIE_Voice] UCCX - Adding cucm trigger failed ** ** Hello everyone, ** ** I restore my UCCX to it's fresh install status, them I went through the integration steps, I configured an application then when I tried to add the trigger the ** ** system failed to add this trigger, This message appear Could not update the user on the Cisco Unified CM. ** ** Attached you can find the screenshot for the error. ** ** Notes - there is no number in the CUCM with DN 1250. - both uccxjtapi and rmcm users are created on CUCM ** ** Any idea please. ** ** Thanks ** ** ** ** ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX - Adding cucm trigger failed
Check your CCM replication, and verify no un-asigned DNs. Reset your jtapi user/password, and restart UCCX Node Engine. From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of CCIEing Sent: Tuesday, February 05, 2013 2:31 PM To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] UCCX - Adding cucm trigger failed Hello everyone, I restore my UCCX to it's fresh install status, them I went through the integration steps, I configured an application then when I tried to add the trigger the system failed to add this trigger, This message appear Could not update the user on the Cisco Unified CM. Attached you can find the screenshot for the error. Notes - there is no number in the CUCM with DN 1250. - both uccxjtapi and rmcm users are created on CUCM Any idea please. Thanks ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX the big question....
Add spoken name to the individual users. Add a select resource step then query the resource for the spoken name. Play out the saved variable before connecting Sent from my iPhone On 4 Feb 2013, at 12:20, virajith vir...@rediffmail.commailto:vir...@rediffmail.com wrote: hi Guys, How do I write a UCCX script for the following... HQ Phone 2 is ready to take a call, callershould hear “ Thank you for waiting, we will connect you now to X. Where X is the user name. On thesame token if SiteB Phone 2 is ready to take a call, it should play SBPH2. The initial prompt “Thank you for calling” should be played before call goes into the queue. -Vir [http://sigads.rediff.com/RealMedia/ads/adstream_nx.ads/www.rediffmail.com/signatureline.htm@Middle]http://sigads.rediff.com/RealMedia/ads/click_nx.ads/www.rediffmail.com/signatureline.htm@Middle? Catch India as it happens with the Rediff News App. To download it for FREE, click herehttp://track.rediff.com/click?url=___http://www.rediff.com/newsapp___lnk=signaturenewservice=newsapp ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.comhttp://www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.comhttp://www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX the big question....
hi Jamie, Thanks for your response. Could you elaborate the exact steps to be done? Thanks, Vir From: Jamie Parr (jamparr) lt;jamp...@cisco.comgt; Sent: Mon, 04 Feb 2013 17:26:50 To: virajith lt;vir...@rediffmail.comgt; Cc: ccie_voice@onlinestudylist.com lt;ccie_voice@onlinestudylist.comgt; Subject: Re: [OSL | CCIE_Voice] UCCX the big question Add spoken name to the individual users. Add a select resource step then query the resource for the spoken name. Play out the saved variable before connecting Sent from my iPhone On 4 Feb 2013, at 12:20, virajith lt;vir...@rediffmail.comgt; wrote: hi Guys, How do I write anbsp; UCCX script fornbsp; the following... HQ Phone 2 is ready to take a call, callershould hear “ Thank you for waiting, we will connect you now to X. Where X is the user name. On thesame token if SiteB Phone 2 is ready to take a call, it should play SBPH2. The initial prompt “Thank you for calling” should be played before call goes into the queue. -Vir Catch India as it happens with the Rediff News App. To download it for FREE, click here ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX - the scripting query
You'd need to add the recording step to the script and a document type variable. Then you'd need to assign that variable under properties of the recording step against the result document.. Practice it number of times. Another thing, this recording step stores the prompts under temp folder inside wfavvid folder. Regards G On Jan 30, 2013 12:56 AM, Barrera, Hugo hugo.barr...@nexusis.com wrote: Bill, What additional steps are needed for the recording script? I took the ICD script renamed it and wiped out the queuing portion and prompts added the recording step but I'm missing something? Regards, Hugo -Original Message- From: ccie_voice-boun...@onlinestudylist.com [mailto: ccie_voice-boun...@onlinestudylist.com] On Behalf Of Bill Sent: Tuesday, January 29, 2013 1:20 AM To: sanity insanity Cc: ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] UCCX - the scripting query First you have to record the prompts, I recommend knowing how to do that in uccx and CUC. You never know when one method might not work. Recording script is easy, just use the icd.aef script, get rid of most and add the recording feature from media. I record with UCCX so the files are stored with a strange name so I suggest changing it to something like thereare.wav and callsahead.wav but anything that helps you. Change the name before using the uccx web page to upload the prompts so they are available in the script repository, you need to use the appadmin page to do this. Then you get a reporting statistic showing the callers position in queue, decrement this by 1 then create a prompt from that number. Now you have three prompts, the two you recorded and the one you just create, use a container prompt to put all three together. Now play that prompt and then connect the user to the selected resource. Bill On Jan 29, 2013, at 1:17 AM, sanity insanity networksanitytoinsan...@gmail.com wrote: hi Guys, I am trying to create a script for the following . How achieve it? -- when users call they should hear “Thank you for calling” and immediately” “After that it should play “All of our representatives are busy at this time please stay on the line some one will be with you shortly”. -- If there are zero call in the queue, the script should play “There are currently ‘X’ calls ahead of you”. -- In other words let’s say if the first caller calls in queue, He/She should hear “There are currently ZERO calls ahead of you”. If the 2nd call comes in while the first call is in the queue, it should play “There are currently ONE calls ahead of you”. Regards, MJ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX - the scripting query
First you have to record the prompts, I recommend knowing how to do that in uccx and CUC. You never know when one method might not work. Recording script is easy, just use the icd.aef script, get rid of most and add the recording feature from media. I record with UCCX so the files are stored with a strange name so I suggest changing it to something like thereare.wav and callsahead.wav but anything that helps you. Change the name before using the uccx web page to upload the prompts so they are available in the script repository, you need to use the appadmin page to do this. Then you get a reporting statistic showing the callers position in queue, decrement this by 1 then create a prompt from that number. Now you have three prompts, the two you recorded and the one you just create, use a container prompt to put all three together. Now play that prompt and then connect the user to the selected resource. Bill On Jan 29, 2013, at 1:17 AM, sanity insanity networksanitytoinsan...@gmail.com wrote: hi Guys, I am trying to create a script for the following . How achieve it? -- when users call they should hear “Thank you for calling” and immediately” “After that it should play “All of our representatives are busy at this time please stay on the line some one will be with you shortly”. -- If there are zero call in the queue, the script should play “There are currently ‘X’ calls ahead of you”. -- In other words let’s say if the first caller calls in queue, He/She should hear “There are currently ZERO calls ahead of you”. If the 2nd call comes in while the first call is in the queue, it should play “There are currently ONE calls ahead of you”. Regards, MJ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX - the scripting query
Bill, What additional steps are needed for the recording script? I took the ICD script renamed it and wiped out the queuing portion and prompts added the recording step but I'm missing something? Regards, Hugo -Original Message- From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Bill Sent: Tuesday, January 29, 2013 1:20 AM To: sanity insanity Cc: ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] UCCX - the scripting query First you have to record the prompts, I recommend knowing how to do that in uccx and CUC. You never know when one method might not work. Recording script is easy, just use the icd.aef script, get rid of most and add the recording feature from media. I record with UCCX so the files are stored with a strange name so I suggest changing it to something like thereare.wav and callsahead.wav but anything that helps you. Change the name before using the uccx web page to upload the prompts so they are available in the script repository, you need to use the appadmin page to do this. Then you get a reporting statistic showing the callers position in queue, decrement this by 1 then create a prompt from that number. Now you have three prompts, the two you recorded and the one you just create, use a container prompt to put all three together. Now play that prompt and then connect the user to the selected resource. Bill On Jan 29, 2013, at 1:17 AM, sanity insanity networksanitytoinsan...@gmail.com wrote: hi Guys, I am trying to create a script for the following . How achieve it? -- when users call they should hear “Thank you for calling” and immediately” “After that it should play “All of our representatives are busy at this time please stay on the line some one will be with you shortly”. -- If there are zero call in the queue, the script should play “There are currently ‘X’ calls ahead of you”. -- In other words let’s say if the first caller calls in queue, He/She should hear “There are currently ZERO calls ahead of you”. If the 2nd call comes in while the first call is in the queue, it should play “There are currently ONE calls ahead of you”. Regards, MJ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX Recordings
User uAuthUser Document dRecording uAuthUser = Get User (myuser, by User Id) Authenticate (uAuthUser, myusepassword) - Success: - dRecording = Recording() - Success: - Upload Document(myPrompt.wav, dRecording) I'd throw in a get digits step to collect the prompt number simplify the process a bit. Thats the bare minimum to get recording going. Tanner. On Tue, Jan 29, 2013 at 11:10 AM, Barrera, Hugo hugo.barr...@nexusis.comwrote: Hi, ** ** I just want to hear some different suggestions on how you have done your recordings for uccx in the lab? I know you can do them on CUC through greetings administrator but what about from uccx? Is there a quick script to throw together that will allow me to directly record greetings on uccx I think there is?? ** ** * * *Hugo * ** ** ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX Recordings
Here is mine Variable 1 document variable. Creat a script from scratch Start Contact Accept step Media recording step pointing to your document variable End Recording will copy to wfavvid temp Sometimes it creats 2 files Delete the 1k file Rename the remaining file to something easy to remember Upload this to uccx througj prompt upload This method works 100% of the time if you can call into cuccx. Sent from my iPhone On Jan 29, 2013, at 3:58 PM, Tanner Ezell tanner.ez...@gmail.com wrote: User uAuthUser Document dRecording uAuthUser = Get User (myuser, by User Id) Authenticate (uAuthUser, myusepassword) - Success: - dRecording = Recording() - Success: - Upload Document(myPrompt.wav, dRecording) I'd throw in a get digits step to collect the prompt number simplify the process a bit. Thats the bare minimum to get recording going. Tanner. On Tue, Jan 29, 2013 at 11:10 AM, Barrera, Hugo hugo.barr...@nexusis.com wrote: Hi, I just want to hear some different suggestions on how you have done your recordings for uccx in the lab? I know you can do them on CUC through greetings administrator but what about from uccx? Is there a quick script to throw together that will allow me to directly record greetings on uccx I think there is?? Hugo ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX Recordings
Not only is this bad practice, it won't be supported on 8.x or later. On Tue, Jan 29, 2013 at 4:01 PM, Cory Gray corygray22...@hotmail.comwrote: Here is mine Variable 1 document variable. Creat a script from scratch Start Contact Accept step Media recording step pointing to your document variable End Recording will copy to wfavvid temp Sometimes it creats 2 files Delete the 1k file Rename the remaining file to something easy to remember Upload this to uccx througj prompt upload This method works 100% of the time if you can call into cuccx. Sent from my iPhone On Jan 29, 2013, at 3:58 PM, Tanner Ezell tanner.ez...@gmail.com wrote: User uAuthUser Document dRecording uAuthUser = Get User (myuser, by User Id) Authenticate (uAuthUser, myusepassword) - Success: - dRecording = Recording() - Success: - Upload Document(myPrompt.wav, dRecording) I'd throw in a get digits step to collect the prompt number simplify the process a bit. Thats the bare minimum to get recording going. Tanner. On Tue, Jan 29, 2013 at 11:10 AM, Barrera, Hugo hugo.barr...@nexusis.comwrote: Hi, ** ** I just want to hear some different suggestions on how you have done your recordings for uccx in the lab? I know you can do them on CUC through greetings administrator but what about from uccx? Is there a quick script to throw together that will allow me to directly record greetings on uccx I think there is?? ** ** * * *Hugo * ** ** ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX Recordings
It is quick and works on version 7. Is that not the goal? If it messes you up in the CCIE lab, please say way. Sent from my iPhone On Jan 29, 2013, at 6:04 PM, Tanner Ezell tanner.ez...@gmail.com wrote: Not only is this bad practice, it won't be supported on 8.x or later. On Tue, Jan 29, 2013 at 4:01 PM, Cory Gray corygray22...@hotmail.com wrote: Here is mine Variable 1 document variable. Creat a script from scratch Start Contact Accept step Media recording step pointing to your document variable End Recording will copy to wfavvid temp Sometimes it creats 2 files Delete the 1k file Rename the remaining file to something easy to remember Upload this to uccx througj prompt upload This method works 100% of the time if you can call into cuccx. Sent from my iPhone On Jan 29, 2013, at 3:58 PM, Tanner Ezell tanner.ez...@gmail.com wrote: User uAuthUser Document dRecording uAuthUser = Get User (myuser, by User Id) Authenticate (uAuthUser, myusepassword) - Success: - dRecording = Recording() - Success: - Upload Document(myPrompt.wav, dRecording) I'd throw in a get digits step to collect the prompt number simplify the process a bit. Thats the bare minimum to get recording going. Tanner. On Tue, Jan 29, 2013 at 11:10 AM, Barrera, Hugo hugo.barr...@nexusis.com wrote: Hi, I just want to hear some different suggestions on how you have done your recordings for uccx in the lab? I know you can do them on CUC through greetings administrator but what about from uccx? Is there a quick script to throw together that will allow me to directly record greetings on uccx I think there is?? Hugo ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX Recordings
What is 8x?This is the ccie voice mailing list. We don't talk about anything other than 7x. J I would add a Play Prompt after the Record step to playback what you just recorded. Helps verify audio got through. From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Tanner Ezell Sent: Tuesday, January 29, 2013 6:05 PM To: Cory Gray Cc: ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] UCCX Recordings Not only is this bad practice, it won't be supported on 8.x or later. On Tue, Jan 29, 2013 at 4:01 PM, Cory Gray corygray22...@hotmail.com wrote: Here is mine Variable 1 document variable. Creat a script from scratch Start Contact Accept step Media recording step pointing to your document variable End Recording will copy to wfavvid temp Sometimes it creats 2 files Delete the 1k file Rename the remaining file to something easy to remember Upload this to uccx througj prompt upload This method works 100% of the time if you can call into cuccx. Sent from my iPhone On Jan 29, 2013, at 3:58 PM, Tanner Ezell tanner.ez...@gmail.com wrote: User uAuthUser Document dRecording uAuthUser = Get User (myuser, by User Id) Authenticate (uAuthUser, myusepassword) - Success: - dRecording = Recording() - Success: - Upload Document(myPrompt.wav, dRecording) I'd throw in a get digits step to collect the prompt number simplify the process a bit. Thats the bare minimum to get recording going. Tanner. On Tue, Jan 29, 2013 at 11:10 AM, Barrera, Hugo hugo.barr...@nexusis.com wrote: Hi, I just want to hear some different suggestions on how you have done your recordings for uccx in the lab? I know you can do them on CUC through greetings administrator but what about from uccx? Is there a quick script to throw together that will allow me to directly record greetings on uccx I think there is?? Hugo ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX Position in Queue
Get Reporting Statics step. On Sat, Jan 26, 2013 at 12:47 PM, Barrera, Hugo hugo.barr...@nexusis.comwrote: Hi, ** ** Can anyone shed some light on what script steps would need to be completed to achieve the below task? ** ** *While in queue the caller should hear a prompt indicating the number of people in front of them in the queue. For example, the first caller in queue should hear a prompt stating: “The number of people in the queue ahead of you is zero”.* ** ** *Hugo * ** ** ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX one button login
Strange You are not in srst mode when you try to login right? From: singh [mailto:singh8...@in.com] Sent: Σάββατο, 5 Ιανουαρίου 2013 6:33 πμ To: Chrysostomos Christofi; b...@ucguerrilla.com Cc: ccie_voice@onlinestudylist.com Subject: Re: RE: [OSL | CCIE_Voice] UCCX one button login Hi Christof, I have checked it and it is in the correct order. I rebooted the UCCX server and tried login via one button Now I can see the agent in not ready state . If I try getting the agent into ready state . I see the following message... Cannot change agent state because phone is out of service Anything else I can check? -singh -- Original message -- From:Chrysostomos Christofi ch.christ...@logicom.netmailto:ch.christ...@logicom.net Date: 2 Jan 13 22:26:55 Subject: RE: [OSL | CCIE_Voice] UCCX one button login To: ; b...@ucguerrilla.commailto:b...@ucguerrilla.com Cc: ccie_voice@onlinestudylist.commailto:ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.commailto:ccie_voice@onlinestudylist.com Hi Did you configure exactly as the below the parameters?(case sensitive) 1) Ext 2) ID 3) Pwd From: ccie_voice-boun...@onlinestudylist.commailto:ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of singh Sent: Τετάρτη, 2 Ιανουαρίου 2013 6:51 μμ To: b...@ucguerrilla.commailto:b...@ucguerrilla.com Cc: ccie_voice@onlinestudylist.commailto:ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] UCCX one button login hi Guys, Thanks for your inputs. I changed the url to agentLogin.jsp . Now when I press the services button and then go to IPPA . I see the following error message... Either the agent ID or password u entered is invalid -I have double checked the agent ID and pwd and it is correct -I have added the phones to the RM user. -I have a resource group added to the IPCC extensions on UCCX What else do I do? -singh -- Original message -- From:William Bell b...@ucguerrilla.commailto:b...@ucguerrilla.com Date: 2 Jan 13 00:00:03 Subject: Re: [OSL | CCIE_Voice] UCCX one button login To: Cc: whl...@gmail.commailto:whl...@gmail.com, ccie_voice@onlinestudylist.commailto:ccie_voice@onlinestudylist.com Which URL are you using for the phone service. Sounds like you are using: http://uccxHost:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsphttp://%3cuccxHost%3e:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp ...as opposed to the following URL: http://uccxHost:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jsphttp://%3cuccxHost%3e:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jsp The first URL will provide an input menu to the IP phone in a manner identical to what you describe. The latter URL, when provisioned with the correct parameters, will get you the one button login experience you are looking for. HTH -Bill -- William Bell blog: http://ucguerrilla.com twitter: @ucguerrilla On Jan 1, 2013, at 9:05 AM, singh wrote: hi Bill, Those fields are added to the users under the subscricption for each phone. However when I press the services button on the phone it still prompts me for the... Name Password Extension Instead of directly logging into the service. -- Original message -- From:Bill whl...@gmail.commailto:whl...@gmail.com Date: 31 Dec 12 23:28:24 Subject: Re: [OSL | CCIE_Voice] UCCX one button login To: Cc: ccie_voice@onlinestudylist.commailto:ccie_voice@onlinestudylist.com So when you assign the service to the phone add those fields for each user, also when you create the service you can set defaults so one user works right away and you just edit the rest Bill On Dec 31, 2012, at 5:19 AM, singh singh8...@in.commailto:singh8...@in.com wrote: hi Guys, I have configured 1 button login for my agent phones however when I press the services button it takes me to name , ext and password . I would like to configure it so that it directly logs in after I press the services button instead of having to enter the name , password and id -singh Get Yourself a cool, short @in.com Email ID now!http://www3.in.com/sso/commonregister.php?ref=INutm_source=inviteutm_medium=outgoing ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.comhttp://www.ipexpert.com/ Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.comhttp://www.PlatinumPlacement.com/ Get Yourself a cool, short @in.com Email ID now!http://www3.in.com/sso/commonregister.php?ref=INutm_source=inviteutm_medium=outgoing ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.comhttp://www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.comhttp://www.PlatinumPlacement.com Get Yourself a cool, short @in.com Email ID now!http://www3.in.com/sso/commonregister.php?ref=INutm_source=inviteutm_medium=outgoing
Re: [OSL | CCIE_Voice] UCCX one button login
Singh, Could it be possible you've multiple services configured for the IPPA? How many servers do you have for IPCC? Which one is the Master? Do this: 1) Make sure when you create the service you use the following: (THIS IS CASE SENSITIVE) a) URL: http://XXX.XXX.XXX.XXX:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jsp b) Define Three Params : (Exactly Like below) - Ext - ID - Pwd 2) Apply the Service on the phones and fill the information - Ext: IPCC extension defined in the End user - ID: End user ID (Case sensitive) - Pwd: Password for End user (This is password defined on the end user, not the pin) 3) Make sure you have the IPCC Extension defined on the end user account 4) Make sure you have the Agent's Phone associated with the RM Application user on the CM. 5) The error message; Either the agent ID or password u entered is invalid This is seen most likely when the ID or the Password entered is not correct which means, either you typed the password incorrectly or the ID could have some characters which did not match the ID on the CCX. Make sure it is case sensitive.2 6) Make sure you have the Agent's phone associated with the End user account (kind of obvious if you want to assign the IPCC extension but no harm in mentioning) If none of the above works, then restart the CTI Manager on the CM followed by BIPPA service on IPCC, reset one of the phones and then try again. Attach the error message on the phone here if you still face an issue. Regards Gurpreet On Tue, Jan 1, 2013 at 1:29 PM, William Bell b...@ucguerrilla.com wrote: Which URL are you using for the phone service. Sounds like you are using: http://uccxHost:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp ...as opposed to the following URL: http://uccxHost:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jsp The first URL will provide an input menu to the IP phone in a manner identical to what you describe. The latter URL, when provisioned with the correct parameters, will get you the one button login experience you are looking for. HTH -Bill -- William Bell blog: http://ucguerrilla.com twitter: @ucguerrilla On Jan 1, 2013, at 9:05 AM, singh wrote: hi Bill, Those fields are added to the users under the subscricption for each phone. However when I press the services button on the phone it still prompts me for the... Name Password Extension Instead of directly logging into the service. -- Original message -- From:Bill whl...@gmail.com Date: 31 Dec 12 23:28:24 Subject: Re: [OSL | CCIE_Voice] UCCX one button login To: Cc: ccie_voice@onlinestudylist.com So when you assign the service to the phone add those fields for each user, also when you create the service you can set defaults so one user works right away and you just edit the rest Bill On Dec 31, 2012, at 5:19 AM, singh singh8...@in.com wrote: hi Guys, I have configured 1 button login for my agent phones however when I press the services button it takes me to name , ext and password . I would like to configure it so that it directly logs in after I press the services button instead of having to enter the name , password and id -singh Get Yourself a cool, short *@in.com* Email ID now!http://www3.in.com/sso/commonregister.php?ref=INutm_source=inviteutm_medium=outgoing ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com Get Yourself a cool, short *@in.com* Email ID now!http://www3.in.com/sso/commonregister.php?ref=INutm_source=inviteutm_medium=outgoing ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX one button login
Hi Christof,I have checked it and it is in the correct order. I rebooted the UCCX server and tried login via onebutton Now I can see theagent in not ready state . If I try getting the agent into ready state . I see the following message...Cannot change agent state because phone is out of serviceAnything else I can check?singh Original message From:Chrysostomos Christofi ch.christ...@logicom.net Date: 2 Jan 13 22:26:55Subject: RE: [OSL | CCIEVoice] UCCX one button loginTo: ; b...@ucguerrilla.com Cc: ccievo...@onlinestudylist.com Hi Did you configure exactly as the below the parameters?(case sensitive)1)Ext 2)ID 3)Pwd From: ccievoiceboun...@onlinestudylist.com [mailto:ccievoiceboun...@onlinestudylist.com] On Behalf Of singh Sent: Τετάρτη, 2 Ιανουαρίου 2013 6:51 μμ To: b...@ucguerrilla.com Cc: ccievo...@onlinestudylist.com Subject: Re: [OSL | CCIEVoice] UCCX one button login hi Guys,Thanks for your inputs. I changed the url to agentLogin.jsp . Now wh en I press the services button and then go to IPPA . I see the following error message...Either the agent ID or password u entered is invalid I have double checked the agent ID and pwd and it is correct I have added the phones to the RM user.I have a resource group added to the IPCC extensions on UCCX What else do I do? singh Original message From:William Bell b...@ucguerrilla.com Date: 2 Jan 13 00:00:03 Subject: Re: [OSL | CCIEVoice] UCCX one button login To:Cc: whl...@gmail.com,ccievoice@onlinestudylist.comWhich URL are you using for the phone service. Sounds like you are using:http://:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp ...as opposed to the following URL: http://:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jsp The first URL will provide an input menu to the IP phone in a manner identical to what you describe. The latter URL, when provisioned with the correct parameters, will get you the one button login experience you are looking for. HTH Bill William B ell blog: http://ucguerrilla.com twitter: @ucguerrillaOn Jan 1, 2013, at 9:05 AM, singh wrote:hi Bill,Those fields are added to the users under the subscricption for each phone.However when I press the services button on the phone it still prompts me for the...NamePassword ExtensionInstead of directly logging into the service. Original message From:Bill whl...@gmail.com Date: 31 Dec 12 23:28:24 Subject: Re: [OSL | CCIEVoice] UCCX one button login To:Cc: ccievoice@onlinestudylist.comSo when you assign the service to the phone add those fields for each user, also when you create the service you can set defaults so one user works right away and you just edit the rest BillOn Dec 31, 2012, at 5:19 AM, singhwrote:hi Guys,I have configured 1 button login for my agent phones however when I press the services button it takes me to name , ext and password . I would like to configure it so that it directly logs in after I press the services button instead of having to enter th e name , password and idsinghGet Yourself a cool, short @in.com Email ID now! For more information regarding industry leading CCIE Lab training, please visitwww.ipexpert.comAre you a CCNP or CCIE and looking for a job? Check outwww.PlatinumPlacement.com Get Yourself a cool, short @in.com Email ID now! For more information regarding industry leading CCIE Lab training, please visitwww.ipexpert.comAre you a CCNP or CCIE and looking for a job? Check outwww.PlatinumPlacement.com Get Yourself a cool, short @in.com Email ID now! Get Yourself a cool, short @in.com Email ID now! ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX one button login
in my experience the phone had to be factory reset. make sure there is a valid DHCP that phone can access after the factory reset sequence. To: ch.christ...@logicom.net; b...@ucguerrilla.com From: singh8...@in.com Date: Sat, 5 Jan 2013 10:00:46 +0530 CC: ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] UCCX one button login Hi Christof, I have checked it and it is in the correct order. I rebooted the UCCX server and tried login via one button Now I can see the agent in not ready state . If I try getting the agent into ready state . I see the following message... Cannot change agent state because phone is out of service Anything else I can check? -singh -- Original message -- From:Chrysostomos Christofi ch.christ...@logicom.net Date: 2 Jan 13 22:26:55 Subject: RE: [OSL | CCIE_Voice] UCCX one button login To: ; b...@ucguerrilla.com Cc: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Hi Did you configure exactly as the below the parameters?(case sensitive) 1) Ext 2) ID 3) Pwd From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of singh Sent: Τετάρτη, 2 Ιανουαρίου 2013 6:51 μμ To: b...@ucguerrilla.com Cc: ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] UCCX one button login hi Guys, Thanks for your inputs. I changed the url to agentLogin.jsp . Now when I press the services button and then go to IPPA . I see the following error message... Either the agent ID or password u entered is invalid -I have double checked the agent ID and pwd and it is correct -I have added the phones to the RM user. -I have a resource group added to the IPCC extensions on UCCX What else do I do? -singh -- Original message -- From:William Bell b...@ucguerrilla.com Date: 2 Jan 13 00:00:03 Subject: Re: [OSL | CCIE_Voice] UCCX one button login To: Cc: whl...@gmail.com, ccie_voice@onlinestudylist.com Which URL are you using for the phone service. Sounds like you are using: http://uccxHost:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp ...as opposed to the following URL: http://uccxHost:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jsp The first URL will provide an input menu to the IP phone in a manner identical to what you describe. The latter URL, when provisioned with the correct parameters, will get you the one button login experience you are looking for. HTH -Bill -- William Bell blog: http://ucguerrilla.com twitter: @ucguerrilla On Jan 1, 2013, at 9:05 AM, singh wrote: hi Bill, Those fields are added to the users under the subscricption for each phone. However when I press the services button on the phone it still prompts me for the... Name Password Extension Instead of directly logging into the service. -- Original message -- From:Bill whl...@gmail.com Date: 31 Dec 12 23:28:24 Subject: Re: [OSL | CCIE_Voice] UCCX one button login To: Cc: ccie_voice@onlinestudylist.com So when you assign the service to the phone add those fields for each user, also when you create the service you can set defaults so one user works right away and you just edit the rest Bill On Dec 31, 2012, at 5:19 AM, singh singh8...@in.com wrote: hi Guys, I have configured 1 button login for my agent phones however when I press the services button it takes me to name , ext and password . I would like to configure it so that it directly logs in after I press the services button instead of having to enter the name , password and id -singh Get Yourself a cool, short @in.com Email ID now! ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com Get Yourself a cool, short @in.com Email ID now! ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com Get Yourself a cool, short @in.com Email ID now! Get Yourself a cool, short @in.com Email ID now! ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX one button login
hi Guys,Thanks for your inputs. I changed the url to agentLogin.jsp. Nowwhen I press the services button and then go to IPPA . I see the following error message...Either the agent ID or password u entered is invalidI have double checked the agent ID and pwd and it is correctI have added the phones to the RM user. I have a resource group added to the IPCC extensions on UCCXWhat else do I do?singh Original message From:William Bell b...@ucguerrilla.com Date: 2 Jan 13 00:00:03Subject: Re: [OSL | CCIEVoice] UCCX one button loginTo: Cc: whl...@gmail.com, ccievoice@onlinestudylist.comWhich URL are you using for the phone service. Sounds like you are using:http://:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp...as opposed to the following URL:http://:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jspThe first URL will provide an input menu to the IP phone in a manner identical to what you describe.The latter URL, when provisioned with the correct parameters, will get you the one button login experience you are looking for.HTHBill William Bellblog: http://ucguerrilla.comtwitter: @ucguerrillaOn Jan 1, 2013, at 9:05 AM, singh wrote:hi Bill,Those fields are added to the users under the subscricption for each phone.However when I press the services button on the phone it still prompts me for the...Name PasswordExtensionInstead of directly logging into the service. Original message From:Bill whl...@gmail.com Date: 31 Dec 12 23:28:24Subject: Re: [OSL | CCIEVoice] UCCX one button loginTo: Cc: ccievoice@onlinestudylist.comSo when you assign the service to the phone add those fields for each user, also when you create the service you can set defaults so one user works right away and you just edit the restBillOn Dec 31, 2012, at 5:19 AM, singhwrote:hi Guys,I have configured 1 button login for my agent phones however when I press the services button it takes me to name , ext and password . I would like to configure it so that it directly logs in after I p ress the services button instead ofhaving to enter the name , password and idsinghGet Yourself a cool, short @in.com Email ID now! For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.comAre you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.comGet Yourself a cool, short @in.com Email ID now! For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.comAre you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.comGet Yourself a cool, short @in.com Email ID now! ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX one button login
Hi Did you configure exactly as the below the parameters?(case sensitive) 1) Ext 2) ID 3) Pwd From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of singh Sent: Τετάρτη, 2 Ιανουαρίου 2013 6:51 μμ To: b...@ucguerrilla.com Cc: ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] UCCX one button login hi Guys, Thanks for your inputs. I changed the url to agentLogin.jsp . Now when I press the services button and then go to IPPA . I see the following error message... Either the agent ID or password u entered is invalid -I have double checked the agent ID and pwd and it is correct -I have added the phones to the RM user. -I have a resource group added to the IPCC extensions on UCCX What else do I do? -singh -- Original message -- From:William Bell b...@ucguerrilla.commailto:b...@ucguerrilla.com Date: 2 Jan 13 00:00:03 Subject: Re: [OSL | CCIE_Voice] UCCX one button login To: Cc: whl...@gmail.commailto:whl...@gmail.com, ccie_voice@onlinestudylist.commailto:ccie_voice@onlinestudylist.com Which URL are you using for the phone service. Sounds like you are using: http://uccxHost:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsphttp://%3cuccxHost%3e:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp ...as opposed to the following URL: http://uccxHost:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jsphttp://%3cuccxHost%3e:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jsp The first URL will provide an input menu to the IP phone in a manner identical to what you describe. The latter URL, when provisioned with the correct parameters, will get you the one button login experience you are looking for. HTH -Bill -- William Bell blog: http://ucguerrilla.com twitter: @ucguerrilla On Jan 1, 2013, at 9:05 AM, singh wrote: hi Bill, Those fields are added to the users under the subscricption for each phone. However when I press the services button on the phone it still prompts me for the... Name Password Extension Instead of directly logging into the service. -- Original message -- From:Bill whl...@gmail.commailto:whl...@gmail.com Date: 31 Dec 12 23:28:24 Subject: Re: [OSL | CCIE_Voice] UCCX one button login To: Cc: ccie_voice@onlinestudylist.commailto:ccie_voice@onlinestudylist.com So when you assign the service to the phone add those fields for each user, also when you create the service you can set defaults so one user works right away and you just edit the rest Bill On Dec 31, 2012, at 5:19 AM, singh singh8...@in.commailto:singh8...@in.com wrote: hi Guys, I have configured 1 button login for my agent phones however when I press the services button it takes me to name , ext and password . I would like to configure it so that it directly logs in after I press the services button instead of having to enter the name , password and id -singh Get Yourself a cool, short @in.com Email ID now!http://www3.in.com/sso/commonregister.php?ref=INutm_source=inviteutm_medium=outgoing ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.comhttp://www.ipexpert.com/ Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.comhttp://www.PlatinumPlacement.com/ Get Yourself a cool, short @in.com Email ID now!http://www3.in.com/sso/commonregister.php?ref=INutm_source=inviteutm_medium=outgoing ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.comhttp://www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.comhttp://www.PlatinumPlacement.com Get Yourself a cool, short @in.com Email ID now!http://www3.in.com/sso/commonregister.php?ref=INutm_source=inviteutm_medium=outgoing ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX one button login
hi Bill,Those fields are added to the users under the subscricption for each phone.However when I press the services button on the phone it still prompts mefor the...Name PasswordExtensionInstead of directly logging into the service. Original message From:Bill whl...@gmail.com Date: 31 Dec 12 23:28:24Subject: Re: [OSL | CCIEVoice] UCCX one button loginTo: Cc: ccievoice@onlinestudylist.comSo when you assign the service to the phone add those fields for each user, also when you create the service you can set defaults so one user works right away and you just edit the restBillOn Dec 31, 2012, at 5:19 AM, singhwrote:hi Guys,I have configured 1 button login for my agent phones however when I press the services button it takes me to name , ext and password . I would like to configure it so that it directly logs in after I press the services button instead ofhaving to enter the name , password and idsinghGet Yourself a cool, short @in.com Email ID now! For more information reg arding industry leading CCIE Lab training, please visit www.ipexpert.comAre you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.comGet Yourself a cool, short @in.com Email ID now! ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX one button login
Which URL are you using for the phone service. Sounds like you are using: http://uccxHost:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp ...as opposed to the following URL: http://uccxHost:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jsp The first URL will provide an input menu to the IP phone in a manner identical to what you describe. The latter URL, when provisioned with the correct parameters, will get you the one button login experience you are looking for. HTH -Bill -- William Bell blog: http://ucguerrilla.com twitter: @ucguerrilla On Jan 1, 2013, at 9:05 AM, singh wrote: hi Bill, Those fields are added to the users under the subscricption for each phone. However when I press the services button on the phone it still prompts me for the... Name Password Extension Instead of directly logging into the service. -- Original message -- From:Bill whl...@gmail.com Date: 31 Dec 12 23:28:24 Subject: Re: [OSL | CCIE_Voice] UCCX one button login To: Cc: ccie_voice@onlinestudylist.com So when you assign the service to the phone add those fields for each user, also when you create the service you can set defaults so one user works right away and you just edit the rest Bill On Dec 31, 2012, at 5:19 AM, singh singh8...@in.com wrote: hi Guys, I have configured 1 button login for my agent phones however when I press the services button it takes me to name , ext and password . I would like to configure it so that it directly logs in after I press the services button instead of having to enter the name , password and id -singh Get Yourself a cool, short @in.com Email ID now! ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com Get Yourself a cool, short @in.com Email ID now! ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX one button login
Paste your one button login url. I bet you don't have IPAgentLogin.jsp Sent from my Verizon Wireless 4G LTE Smartphone Original message From: singh singh8...@in.com Date: To: whl...@gmail.com Cc: ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] UCCX one button login hi Bill, Those fields are added to the users under the subscricption for each phone. However when I press the services button on the phone it still prompts me for the... Name Password Extension Instead of directly logging into the service. -- Original message -- From:Bill whl...@gmail.com Date: 31 Dec 12 23:28:24 Subject: Re: [OSL | CCIE_Voice] UCCX one button login To: Cc: ccie_voice@onlinestudylist.com So when you assign the service to the phone add those fields for each user, also when you create the service you can set defaults so one user works right away and you just edit the rest Bill On Dec 31, 2012, at 5:19 AM, singh singh8...@in.com wrote: hi Guys, I have configured 1 button login for my agent phones however when I press the services button it takes me to name , ext and password . I would like to configure it so that it directly logs in after I press the services button instead of having to enter the name , password and id -singh Get Yourself a cool, short @in.com Email ID now! ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com Get Yourself a cool, short @in.com Email ID now!___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX one button login
So when you assign the service to the phone add those fields for each user, also when you create the service you can set defaults so one user works right away and you just edit the rest Bill On Dec 31, 2012, at 5:19 AM, singh singh8...@in.com wrote: hi Guys, I have configured 1 button login for my agent phones however when I press the services button it takes me to name , ext and password . I would like to configure it so that it directly logs in after I press the services button instead of having to enter the name , password and id -singh Get Yourself a cool, short @in.com Email ID now! ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX script problem
I need to write a UCCX script that will transfer calls to available agent based on longest idle time. This is configured on the CSQ via the UCCX Admin interface. if a phone user is requesting some time to end a call then during during this period he should be marked NOT READY. Enable after call work also on the CSQ configuration page. On Sun, Dec 23, 2012 at 6:30 PM, sanity insanity networksanitytoinsan...@gmail.com wrote: hi Guys, I need to write a UCCX script that will transfer calls to available agent based on longest idle time. if a phone user is requesting some time to end a call then during during this period he should be marked NOT READY. The user has to change the state to Ready to direct the call manually towards him. Please elaborate a simple procedure to achieve the above. Is there any default script that can be modified? -MJ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] uccx scripting side
5.* would imply RegEx type of expressions, which may be possible but you need to explicitly define that. You're better off doing something like myString.charAt(0) == 5 as it should meet your needs quite easily. If you are not using a premium license or are otherwise unable to use the java methods you could also use a Menu Step, have two branches, one for 5 and one for everything else and throw a get digit string step under the 5 branch to collect the rest. HTH Tanner On Fri, Dec 21, 2012 at 7:39 AM, Chrysostomos Christofi ch.christ...@logicom.net wrote: Hi Folks ** ** I have created a script that will root the call base of caller number: I used get call contact info .Its working ok if I set only a specific number in the if section What I have to config in the callinginfo to match any number starting with 5 ? (something like 5!) ** ** Attached is the script ** ** I used 5.* but its not working ** ** ** ** *Regards* *Chrysostomos* ** ** ** ** ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] uccx scripting side
Thanks a lot tanner I will check if its working your propose and I will return back with a feedback Regards cc From: Tanner Ezell [mailto:tanner.ez...@gmail.com] Sent: Παρασκευή, 21 Δεκεμβρίου 2012 4:51 μμ To: Chrysostomos Christofi Cc: Online Study (ccie_voice@onlinestudylist.com) Subject: Re: [OSL | CCIE_Voice] uccx scripting side 5.* would imply RegEx type of expressions, which may be possible but you need to explicitly define that. You're better off doing something like myString.charAt(0) == 5 as it should meet your needs quite easily. If you are not using a premium license or are otherwise unable to use the java methods you could also use a Menu Step, have two branches, one for 5 and one for everything else and throw a get digit string step under the 5 branch to collect the rest. HTH Tanner On Fri, Dec 21, 2012 at 7:39 AM, Chrysostomos Christofi ch.christ...@logicom.netmailto:ch.christ...@logicom.net wrote: Hi Folks I have created a script that will root the call base of caller number: I used get call contact info .Its working ok if I set only a specific number in the if section What I have to config in the callinginfo to match any number starting with 5 ? (something like 5!) Attached is the script I used 5.* but its not working Regards Chrysostomos ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.comhttp://www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.comhttp://www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] uccx scripting side
Hi I use Callerinfo.charAt(0) == 996 in the IF (my calling number starting with 996... but unfortunately its not matching I am doing something wrong? From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Chrysostomos Christofi Sent: Παρασκευή, 21 Δεκεμβρίου 2012 5:27 μμ To: Tanner Ezell Cc: Online Study (ccie_voice@onlinestudylist.com) Subject: Re: [OSL | CCIE_Voice] uccx scripting side Thanks a lot tanner I will check if its working your propose and I will return back with a feedback Regards cc From: Tanner Ezell [mailto:tanner.ez...@gmail.com] Sent: Παρασκευή, 21 Δεκεμβρίου 2012 4:51 μμ To: Chrysostomos Christofi Cc: Online Study (ccie_voice@onlinestudylist.commailto:ccie_voice@onlinestudylist.com) Subject: Re: [OSL | CCIE_Voice] uccx scripting side 5.* would imply RegEx type of expressions, which may be possible but you need to explicitly define that. You're better off doing something like myString.charAt(0) == 5 as it should meet your needs quite easily. If you are not using a premium license or are otherwise unable to use the java methods you could also use a Menu Step, have two branches, one for 5 and one for everything else and throw a get digit string step under the 5 branch to collect the rest. HTH Tanner On Fri, Dec 21, 2012 at 7:39 AM, Chrysostomos Christofi ch.christ...@logicom.netmailto:ch.christ...@logicom.net wrote: Hi Folks I have created a script that will root the call base of caller number: I used get call contact info .Its working ok if I set only a specific number in the if section What I have to config in the callinginfo to match any number starting with 5 ? (something like 5!) Attached is the script I used 5.* but its not working Regards Chrysostomos ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.comhttp://www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.comhttp://www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] uccx scripting side
charAt will only return a single character, which you are testing against a string of characters. For your particular case then you would use subString as such Callerinfo.subString(0,2) == 996. subString(0 = where to start, 2 = where to end) will return the bytes between and including the start, and end in this case that is 3 bytes as CallerInfo[0] + CallerInfo[1] + CallerInfo[2] HTH Tanner On Fri, Dec 21, 2012 at 8:48 AM, Chrysostomos Christofi ch.christ...@logicom.net wrote: Hi ** ** I use Callerinfo.charAt(0) == 996 in the IF (my calling number starting with 996... but unfortunately its not matching ** ** I am doing something wrong? ** ** *From:* ccie_voice-boun...@onlinestudylist.com [mailto: ccie_voice-boun...@onlinestudylist.com] *On Behalf Of *Chrysostomos Christofi *Sent:* Παρασκευή, 21 Δεκεμβρίου 2012 5:27 μμ *To:* Tanner Ezell *Cc:* Online Study (ccie_voice@onlinestudylist.com) *Subject:* Re: [OSL | CCIE_Voice] uccx scripting side ** ** Thanks a lot tanner I will check if its working your propose and I will return back with a feedback Regards cc *From:* Tanner Ezell [mailto:tanner.ez...@gmail.comtanner.ez...@gmail.com] *Sent:* Παρασκευή, 21 Δεκεμβρίου 2012 4:51 μμ *To:* Chrysostomos Christofi *Cc:* Online Study (ccie_voice@onlinestudylist.com) *Subject:* Re: [OSL | CCIE_Voice] uccx scripting side 5.* would imply RegEx type of expressions, which may be possible but you need to explicitly define that. You're better off doing something like myString.charAt(0) == 5 as it should meet your needs quite easily. If you are not using a premium license or are otherwise unable to use the java methods you could also use a Menu Step, have two branches, one for 5 and one for everything else and throw a get digit string step under the 5 branch to collect the rest. HTH Tanner On Fri, Dec 21, 2012 at 7:39 AM, Chrysostomos Christofi ch.christ...@logicom.net wrote: Hi Folks I have created a script that will root the call base of caller number: I used get call contact info .Its working ok if I set only a specific number in the if section What I have to config in the callinginfo to match any number starting with 5 ? (something like 5!) Attached is the script I used 5.* but its not working *Regards* *Chrysostomos* ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] uccx scripting side
subString should be substring. On Fri, Dec 21, 2012 at 9:04 AM, Chrysostomos Christofi ch.christ...@logicom.net wrote: Sorry Tanner but I am not find in the string methods the substring .Are you sure that this is the correct name? ** ** *From:* Tanner Ezell [mailto:tanner.ez...@gmail.com] *Sent:* Παρασκευή, 21 Δεκεμβρίου 2012 5:53 μμ *To:* Chrysostomos Christofi *Cc:* Online Study (ccie_voice@onlinestudylist.com) *Subject:* Re: [OSL | CCIE_Voice] uccx scripting side ** ** charAt will only return a single character, which you are testing against a string of characters. For your particular case then you would use subString as such ** ** Callerinfo.subString(0,2) == 996. ** ** subString(0 = where to start, 2 = where to end) will return the bytes between and including the start, and end in this case that is 3 bytes as CallerInfo[0] + CallerInfo[1] + CallerInfo[2] ** ** HTH Tanner ** ** On Fri, Dec 21, 2012 at 8:48 AM, Chrysostomos Christofi ch.christ...@logicom.net wrote: Hi I use Callerinfo.charAt(0) == 996 in the IF (my calling number starting with 996... but unfortunately its not matching I am doing something wrong? *From:* ccie_voice-boun...@onlinestudylist.com [mailto: ccie_voice-boun...@onlinestudylist.com] *On Behalf Of *Chrysostomos Christofi *Sent:* Παρασκευή, 21 Δεκεμβρίου 2012 5:27 μμ *To:* Tanner Ezell *Cc:* Online Study (ccie_voice@onlinestudylist.com) *Subject:* Re: [OSL | CCIE_Voice] uccx scripting side Thanks a lot tanner I will check if its working your propose and I will return back with a feedback Regards cc *From:* Tanner Ezell [mailto:tanner.ez...@gmail.comtanner.ez...@gmail.com] *Sent:* Παρασκευή, 21 Δεκεμβρίου 2012 4:51 μμ *To:* Chrysostomos Christofi *Cc:* Online Study (ccie_voice@onlinestudylist.com) *Subject:* Re: [OSL | CCIE_Voice] uccx scripting side 5.* would imply RegEx type of expressions, which may be possible but you need to explicitly define that. You're better off doing something like myString.charAt(0) == 5 as it should meet your needs quite easily. If you are not using a premium license or are otherwise unable to use the java methods you could also use a Menu Step, have two branches, one for 5 and one for everything else and throw a get digit string step under the 5 branch to collect the rest. HTH Tanner On Fri, Dec 21, 2012 at 7:39 AM, Chrysostomos Christofi ch.christ...@logicom.net wrote: Hi Folks I have created a script that will root the call base of caller number: I used get call contact info .Its working ok if I set only a specific number in the if section What I have to config in the callinginfo to match any number starting with 5 ? (something like 5!) Attached is the script I used 5.* but its not working *Regards* *Chrysostomos* ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ** ** ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] uccx scripting side
Yes its substring but I couldn't get the correct format for my case :) Calling number 996. and I used the below is look like that is not correct right? Callerinfo .substring(0,2 )==996 From: Tanner Ezell [mailto:tanner.ez...@gmail.com] Sent: Παρασκευή, 21 Δεκεμβρίου 2012 6:08 μμ To: Chrysostomos Christofi Cc: ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] uccx scripting side subString should be substring. On Fri, Dec 21, 2012 at 9:04 AM, Chrysostomos Christofi ch.christ...@logicom.netmailto:ch.christ...@logicom.net wrote: Sorry Tanner but I am not find in the string methods the substring .Are you sure that this is the correct name? From: Tanner Ezell [mailto:tanner.ez...@gmail.commailto:tanner.ez...@gmail.com] Sent: Παρασκευή, 21 Δεκεμβρίου 2012 5:53 μμ To: Chrysostomos Christofi Cc: Online Study (ccie_voice@onlinestudylist.commailto:ccie_voice@onlinestudylist.com) Subject: Re: [OSL | CCIE_Voice] uccx scripting side charAt will only return a single character, which you are testing against a string of characters. For your particular case then you would use subString as such Callerinfo.subString(0,2) == 996. subString(0 = where to start, 2 = where to end) will return the bytes between and including the start, and end in this case that is 3 bytes as CallerInfo[0] + CallerInfo[1] + CallerInfo[2] HTH Tanner On Fri, Dec 21, 2012 at 8:48 AM, Chrysostomos Christofi ch.christ...@logicom.netmailto:ch.christ...@logicom.net wrote: Hi I use Callerinfo.charAt(0) == 996 in the IF (my calling number starting with 996... but unfortunately its not matching I am doing something wrong? From: ccie_voice-boun...@onlinestudylist.commailto:ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.commailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Chrysostomos Christofi Sent: Παρασκευή, 21 Δεκεμβρίου 2012 5:27 μμ To: Tanner Ezell Cc: Online Study (ccie_voice@onlinestudylist.commailto:ccie_voice@onlinestudylist.com) Subject: Re: [OSL | CCIE_Voice] uccx scripting side Thanks a lot tanner I will check if its working your propose and I will return back with a feedback Regards cc From: Tanner Ezell [mailto:tanner.ez...@gmail.com] Sent: Παρασκευή, 21 Δεκεμβρίου 2012 4:51 μμ To: Chrysostomos Christofi Cc: Online Study (ccie_voice@onlinestudylist.commailto:ccie_voice@onlinestudylist.com) Subject: Re: [OSL | CCIE_Voice] uccx scripting side 5.* would imply RegEx type of expressions, which may be possible but you need to explicitly define that. You're better off doing something like myString.charAt(0) == 5 as it should meet your needs quite easily. If you are not using a premium license or are otherwise unable to use the java methods you could also use a Menu Step, have two branches, one for 5 and one for everything else and throw a get digit string step under the 5 branch to collect the rest. HTH Tanner On Fri, Dec 21, 2012 at 7:39 AM, Chrysostomos Christofi ch.christ...@logicom.netmailto:ch.christ...@logicom.net wrote: Hi Folks I have created a script that will root the call base of caller number: I used get call contact info .Its working ok if I set only a specific number in the if section What I have to config in the callinginfo to match any number starting with 5 ? (something like 5!) Attached is the script I used 5.* but its not working Regards Chrysostomos ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.comhttp://www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.comhttp://www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] uccx scripting side
Oops, you know what. I forgot substring doesn't include the last character. You'll need Callerinfo.substring(0,3). On Fri, Dec 21, 2012 at 11:01 AM, Chrysostomos Christofi ch.christ...@logicom.net wrote: Yes its substring but I couldn't get the correct format for my case J Calling number 996. and I used the below is look like that is not correct right? ** ** Callerinfo .substring(0,2 )==996 ** ** ** ** *From:* Tanner Ezell [mailto:tanner.ez...@gmail.com] *Sent:* Παρασκευή, 21 Δεκεμβρίου 2012 6:08 μμ *To:* Chrysostomos Christofi *Cc:* ccie_voice@onlinestudylist.com *Subject:* Re: [OSL | CCIE_Voice] uccx scripting side ** ** subString should be substring. On Fri, Dec 21, 2012 at 9:04 AM, Chrysostomos Christofi ch.christ...@logicom.net wrote: Sorry Tanner but I am not find in the string methods the substring .Are you sure that this is the correct name? *From:* Tanner Ezell [mailto:tanner.ez...@gmail.com] *Sent:* Παρασκευή, 21 Δεκεμβρίου 2012 5:53 μμ *To:* Chrysostomos Christofi *Cc:* Online Study (ccie_voice@onlinestudylist.com) *Subject:* Re: [OSL | CCIE_Voice] uccx scripting side charAt will only return a single character, which you are testing against a string of characters. For your particular case then you would use subString as such Callerinfo.subString(0,2) == 996. subString(0 = where to start, 2 = where to end) will return the bytes between and including the start, and end in this case that is 3 bytes as CallerInfo[0] + CallerInfo[1] + CallerInfo[2] HTH Tanner On Fri, Dec 21, 2012 at 8:48 AM, Chrysostomos Christofi ch.christ...@logicom.net wrote: Hi I use Callerinfo.charAt(0) == 996 in the IF (my calling number starting with 996... but unfortunately its not matching I am doing something wrong? *From:* ccie_voice-boun...@onlinestudylist.com [mailto: ccie_voice-boun...@onlinestudylist.com] *On Behalf Of *Chrysostomos Christofi *Sent:* Παρασκευή, 21 Δεκεμβρίου 2012 5:27 μμ *To:* Tanner Ezell *Cc:* Online Study (ccie_voice@onlinestudylist.com) *Subject:* Re: [OSL | CCIE_Voice] uccx scripting side Thanks a lot tanner I will check if its working your propose and I will return back with a feedback Regards cc *From:* Tanner Ezell [mailto:tanner.ez...@gmail.comtanner.ez...@gmail.com] *Sent:* Παρασκευή, 21 Δεκεμβρίου 2012 4:51 μμ *To:* Chrysostomos Christofi *Cc:* Online Study (ccie_voice@onlinestudylist.com) *Subject:* Re: [OSL | CCIE_Voice] uccx scripting side 5.* would imply RegEx type of expressions, which may be possible but you need to explicitly define that. You're better off doing something like myString.charAt(0) == 5 as it should meet your needs quite easily. If you are not using a premium license or are otherwise unable to use the java methods you could also use a Menu Step, have two branches, one for 5 and one for everything else and throw a get digit string step under the 5 branch to collect the rest. HTH Tanner On Fri, Dec 21, 2012 at 7:39 AM, Chrysostomos Christofi ch.christ...@logicom.net wrote: Hi Folks I have created a script that will root the call base of caller number: I used get call contact info .Its working ok if I set only a specific number in the if section What I have to config in the callinginfo to match any number starting with 5 ? (something like 5!) Attached is the script I used 5.* but its not working *Regards* *Chrysostomos* ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ** ** ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX : we are currently expereincing system problems
Hi Did you check that the script is correct? You can check that by choose the validation script in ipccx editor From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of virajith Sent: Πέμπτη, 6 Δεκεμβρίου 2012 12:32 μμ To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] UCCX : we are currently expereincing system problems hi Guys, on UCCX my 1 button login works , also my cti route points are registered, I can also call the AA but when I call the ICD it gives a message we are currently experiencing system problems and are unable to connect your call Observation: -One button login works but I see 0 calls in the queue when ICD is called -all UCCX services are up -I have rebooted the machine still no good -Have tried with both skill based and Resource Group routing and get same result What else do I do? -Vir [Image removed by sender.]http://sigads.rediff.com/RealMedia/ads/click_nx.ads/www.rediffmail.com/signatureline.htm@Middle? Catch India as it happens with the Rediff News App. To download it for FREE, click herehttp://track.rediff.com/click?url=___http://www.rediff.com/newsapp___lnk=signaturenewservice=newsapp inline: ~WRD000.jpg___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX Prompt Question
Hi Bill, When you ask for callers ahead of you, you should go with ContactsWaiting+decrement step, because position in Queue is your position and when nobody else is in the queue you will hear a - 1 after the decrement, don't know whether there is also an increment step. At the end it is your choice how you get your script working. Not the way, only the result is graded. Regards Steffen Am Freitag, 30. November 2012 schrieb William Bell : I have a question that may really just come down to a matter of preference. However, I want to make sure there is something that I am not missing. For those who want to read along my question stems from IPexpert's One Week Lab Experience lab 2. I also think i have seen a similar question in the 5-lab workbook. For everyone else, the CCX requirement is to play a contact's position in queue while they are in the queued branch of Select Resource. Specifically, they want you to play a prompt that says The number of people ahead of you is one (or two, or three, etc.). The way I do this is as follows: step: Select Resource from CSQ - (Connected) - (Queued) label: queueLoop intPosInQ = Get Reporting Statistic PositionInQueue decrement intPosInQ playPrompt (P[YourPosinQ.wav] + intPosInQ) delay 30s goto label: queueLoop The way I have seen IPExpert handle this has a few more steps: step: Select Resource from CSQ - (Connected) - (Queued) label: queueLoop intPosInQ = Get Reporting Statistic PositionInQueue decrement intPosInQ promptNumInQ = Create Generated Prompt number (intPosInQ) promptQueue = Create Container Prompt Concatenation (P[YourPosinQ] + promptNumInQ) playPrompt (promptQueue) delay 30s goto label: queueLoop When I use my method, I get the desired result. My question is what (if any) advantage is there in generating the spoken prompt and packaging the two prompts instead of just doing the concatenation in-line with the Play Prompt step? Thanks in advance. -Bill -- William Bell blog: http://ucguerrilla.com twitter: @ucguerrilla ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX Prompt Question
Sounds like either way works, so as long as it works, it really doesn't matter how you get it, just as long as the proctor gets what he is supposed to hear. I know I have used the slightly longer way as it helps me stay organized but next lab session I am going to try this if I can keep my ducks in a row :) I also know from my practice that it does not say -1 when I set this up using Position in queue, it says your position in queue is zero or whatever I record. I also practice recording in both in CUC and UCCX just in case one does not work. You know both methods so just practice because you never know :) It seems like you might be getting close to your lab, do you have one schedule? Bill On Fri, Nov 30, 2012 at 4:05 PM, William Bell b...@ucguerrilla.com wrote: I have a question that may really just come down to a matter of preference. However, I want to make sure there is something that I am not missing. For those who want to read along my question stems from IPexpert's One Week Lab Experience lab 2. I also think i have seen a similar question in the 5-lab workbook. For everyone else, the CCX requirement is to play a contact's position in queue while they are in the queued branch of Select Resource. Specifically, they want you to play a prompt that says The number of people ahead of you is one (or two, or three, etc.). The way I do this is as follows: step: Select Resource from CSQ - (Connected) - (Queued) label: queueLoop intPosInQ = Get Reporting Statistic PositionInQueue decrement intPosInQ playPrompt (P[YourPosinQ.wav] + intPosInQ) delay 30s goto label: queueLoop The way I have seen IPExpert handle this has a few more steps: step: Select Resource from CSQ - (Connected) - (Queued) label: queueLoop intPosInQ = Get Reporting Statistic PositionInQueue decrement intPosInQ promptNumInQ = Create Generated Prompt number (intPosInQ) promptQueue = Create Container Prompt Concatenation (P[YourPosinQ] + promptNumInQ) playPrompt (promptQueue) delay 30s goto label: queueLoop When I use my method, I get the desired result. My question is what (if any) advantage is there in generating the spoken prompt and packaging the two prompts instead of just doing the concatenation in-line with the Play Prompt step? Thanks in advance. -Bill -- William Bell blog: http://ucguerrilla.com twitter: @ucguerrilla ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX Prompt Question
Steffen, Thanks for the reply. Actually, position in queue is the correct reporting statistic because I want to know how many contacts are ahead of the current contact. ContactsWaiting gives total number of contacts waiting for a resource without context for the existing contact. So, if I had 5 people in queue, all of them would hear the same count. Also, with Position in Queue, we wouldn't hit a -1 if there is only a single contact as the position for the contact is 1. Decrementing that variable would give me 0 not -1. Since I am reinitializing the variable each iteration, I should never hit a value below zero. Thanks again. Regards, Bill On Nov 30, 2012, at 5:17 PM, Steffen Bruening wrote: Hi Bill, When you ask for callers ahead of you, you should go with ContactsWaiting+decrement step, because position in Queue is your position and when nobody else is in the queue you will hear a - 1 after the decrement, don't know whether there is also an increment step. At the end it is your choice how you get your script working. Not the way, only the result is graded. Regards Steffen Am Freitag, 30. November 2012 schrieb William Bell : I have a question that may really just come down to a matter of preference. However, I want to make sure there is something that I am not missing. For those who want to read along my question stems from IPexpert's One Week Lab Experience lab 2. I also think i have seen a similar question in the 5-lab workbook. For everyone else, the CCX requirement is to play a contact's position in queue while they are in the queued branch of Select Resource. Specifically, they want you to play a prompt that says The number of people ahead of you is one (or two, or three, etc.). The way I do this is as follows: step: Select Resource from CSQ - (Connected) - (Queued) label: queueLoop intPosInQ = Get Reporting Statistic PositionInQueue decrement intPosInQ playPrompt (P[YourPosinQ.wav] + intPosInQ) delay 30s goto label: queueLoop The way I have seen IPExpert handle this has a few more steps: step: Select Resource from CSQ - (Connected) - (Queued) label: queueLoop intPosInQ = Get Reporting Statistic PositionInQueue decrement intPosInQ promptNumInQ = Create Generated Prompt number (intPosInQ) promptQueue = Create Container Prompt Concatenation (P[YourPosinQ] + promptNumInQ) playPrompt (promptQueue) delay 30s goto label: queueLoop When I use my method, I get the desired result. My question is what (if any) advantage is there in generating the spoken prompt and packaging the two prompts instead of just doing the concatenation in-line with the Play Prompt step? Thanks in advance. -Bill -- William Bell blog: http://ucguerrilla.com twitter: @ucguerrilla -- William Bell blog: http://ucguerrilla.com Follow me on twitter @ucguerrilla ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX Prompt Question
Bill, You are correct. That variable will never have a value of -1 given that it is re-initialized during every loop iteration. I use UCCX to record all prompts for UCCX and BACD. I use CUC for CUC and CUE prompt manager for its prompts. I haven't practiced doing recordings in CUC (other than what is needed for subscriber greetings and CUGA). Lab date is in December. Thanks for the reply! -Bill On Nov 30, 2012, at 5:48 PM, Bill Lake wrote: Sounds like either way works, so as long as it works, it really doesn't matter how you get it, just as long as the proctor gets what he is supposed to hear. I know I have used the slightly longer way as it helps me stay organized but next lab session I am going to try this if I can keep my ducks in a row :) I also know from my practice that it does not say -1 when I set this up using Position in queue, it says your position in queue is zero or whatever I record. I also practice recording in both in CUC and UCCX just in case one does not work. You know both methods so just practice because you never know :) It seems like you might be getting close to your lab, do you have one schedule? Bill On Fri, Nov 30, 2012 at 4:05 PM, William Bell b...@ucguerrilla.com wrote: I have a question that may really just come down to a matter of preference. However, I want to make sure there is something that I am not missing. For those who want to read along my question stems from IPexpert's One Week Lab Experience lab 2. I also think i have seen a similar question in the 5-lab workbook. For everyone else, the CCX requirement is to play a contact's position in queue while they are in the queued branch of Select Resource. Specifically, they want you to play a prompt that says The number of people ahead of you is one (or two, or three, etc.). The way I do this is as follows: step: Select Resource from CSQ - (Connected) - (Queued) label: queueLoop intPosInQ = Get Reporting Statistic PositionInQueue decrement intPosInQ playPrompt (P[YourPosinQ.wav] + intPosInQ) delay 30s goto label: queueLoop The way I have seen IPExpert handle this has a few more steps: step: Select Resource from CSQ - (Connected) - (Queued) label: queueLoop intPosInQ = Get Reporting Statistic PositionInQueue decrement intPosInQ promptNumInQ = Create Generated Prompt number (intPosInQ) promptQueue = Create Container Prompt Concatenation (P[YourPosinQ] + promptNumInQ) playPrompt (promptQueue) delay 30s goto label: queueLoop When I use my method, I get the desired result. My question is what (if any) advantage is there in generating the spoken prompt and packaging the two prompts instead of just doing the concatenation in-line with the Play Prompt step? Thanks in advance. -Bill -- William Bell blog: http://ucguerrilla.com twitter: @ucguerrilla ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com -- William Bell blog: http://ucguerrilla.com Follow me on twitter @ucguerrilla ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX Prompt Question
Hi Bill,
I had my first attempt in November, but failed because I don't read
some question corectly
in every detail.
I had this problem with -1 in some of my lab sessions (not proctor
labs) and it worked with contacts waiting for me. I tested it with 3
call-in users and all get an indivudually annoucement for the amount of
calls ahead.
But as I wrote, it doesn't matter how the script looks like as long as it
fit the question in your binder.
Regards
Steffen
Am Freitag, 30. November 2012 schrieb Bill Lake :
Sounds like either way works, so as long as it works, it really doesn't
matter how you get it, just as long as the proctor gets what he is supposed
to hear.
I know I have used the slightly longer way as it helps me stay organized
but next lab session I am going to try this if I can keep my ducks in a row
:)
I also know from my practice that it does not say -1 when I set this up
using Position in queue, it says your position in queue is zero or whatever
I record.
I also practice recording in both in CUC and UCCX just in case one does
not work. You know both methods so just practice because you never know :)
It seems like you might be getting close to your lab, do you have one
schedule?
Bill
On Fri, Nov 30, 2012 at 4:05 PM, William Bell
b...@ucguerrilla.comjavascript:_e({}, 'cvml', 'b...@ucguerrilla.com');
wrote:
I have a question that may really just come down to a matter of
preference. However, I want to make sure there is something that I am not
missing. For those who want to read along my question stems from
IPexpert's One Week Lab Experience lab 2. I also think i have seen a
similar question in the 5-lab workbook.
For everyone else, the CCX requirement is to play a contact's position in
queue while they are in the queued branch of Select Resource.
Specifically, they want you to play a prompt that says The number of
people ahead of you is one (or two, or three, etc.).
The way I do this is as follows:
step: Select Resource from CSQ
- (Connected)
- (Queued)
label: queueLoop
intPosInQ = Get Reporting Statistic PositionInQueue
decrement intPosInQ
playPrompt (P[YourPosinQ.wav] + intPosInQ)
delay 30s
goto label: queueLoop
The way I have seen IPExpert handle this has a few more steps:
step: Select Resource from CSQ
- (Connected)
- (Queued)
label: queueLoop
intPosInQ = Get Reporting Statistic PositionInQueue
decrement intPosInQ
promptNumInQ = Create Generated Prompt number (intPosInQ)
promptQueue = Create Container Prompt Concatenation (P[YourPosinQ] +
promptNumInQ)
playPrompt (promptQueue)
delay 30s
goto label: queueLoop
When I use my method, I get the desired result. My question is what (if
any) advantage is there in generating the spoken prompt and packaging the
two prompts instead of just doing the concatenation in-line with the Play
Prompt step?
Thanks in advance.
-Bill
--
William Bell
blog: http://ucguerrilla.com
twitter: @ucguerrilla
___
For more information regarding industry leading CCIE Lab training, please
visit www.ipexpert.com
Are you a CCNP or CCIE and looking for a job? Check out
www.PlatinumPlacement.com
___
For more information regarding industry leading CCIE Lab training, please visit
www.ipexpert.com
Are you a CCNP or CCIE and looking for a job? Check out
www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX script
You can use default icd script Default icd script is for CSQ agents From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of virajith Sent: Τετάρτη, 28 Νοεμβρίου 2012 12:00 μμ To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] UCCX script hi All, Is there any default script which I can modify on UCCX to this something similar to get Thank you for calling if you dialed this by mistake press 1 to contact operation else someone else will be with you shortly . Press 1 -- should go to 9001 Thanks, Vir [http://sigads.rediff.com/RealMedia/ads/adstream_nx.ads/www.rediffmail.com/signatureline.htm@Middle]http://sigads.rediff.com/RealMedia/ads/click_nx.ads/www.rediffmail.com/signatureline.htm@Middle? Catch India as it happens with the Rediff News App. To download it for FREE, click herehttp://track.rediff.com/click?url=___http://www.rediff.com/newsapp___lnk=signaturenewservice=newsapp ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX script
hi Chrysostomos, Thanks for your reply. I have tried to modify the default ICD script many times . However it does not work for me. Please assist.. -Vir From: Chrysostomos Christofi lt;ch.christ...@logicom.netgt; Sent: Wed, 28 Nov 2012 15:51:03 To: virajith lt;vir...@rediffmail.comgt;, ccie_voice@onlinestudylist.com lt;ccie_voice@onlinestudylist.comgt; Subject: Re: [OSL | CCIE_Voice] UCCX script You can use default icd script Default icd script is for CSQ agents nbsp; From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of virajith Sent: Τετάρτη, 28 Νοεμβρίου 2012 12:00 μμ To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] UCCX script nbsp; hi All, Is there any default script which I can modify on UCCX to this something similar to get Thank you for calling if you dialed this by mistake press 1 to contact operation else someone else will be with you shortly . Press 1 --gt; should go to 9001 Thanks, Vir nbsp; Catch India as it happens with the Rediff News App. To download it for FREE, click here ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX script
What do you mean is not working You can take the default icd and then Create a menu in the begin with the desire prompt then add a redirect number and that’s all If they don’t press anything in the menu prompt then they will go to the queue Regards cc From: vir...@rediffmail.com [mailto:vir...@rediffmail.com] Sent: Τετάρτη, 28 Νοεμβρίου 2012 5:30 μμ To: Chrysostomos Christofi Cc: ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] UCCX script hi Chrysostomos, Thanks for your reply. I have tried to modify the default ICD script many times . However it does not work for me. Please assist.. -Vir From: Chrysostomos Christofi ch.christ...@logicom.netmailto:ch.christ...@logicom.net Sent: Wed, 28 Nov 2012 15:51:03 To: virajith vir...@rediffmail.commailto:vir...@rediffmail.com, ccie_voice@onlinestudylist.commailto:ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.commailto:ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] UCCX script You can use default icd script Default icd script is for CSQ agents From: ccie_voice-boun...@onlinestudylist.commailto:ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of virajith Sent: Τετάρτη, 28 Νοεμβρίου 2012 12:00 μμ To: ccie_voice@onlinestudylist.commailto:ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] UCCX script hi All, Is there any default script which I can modify on UCCX to this something similar to get Thank you for calling if you dialed this by mistake press 1 to contact operation else someone else will be with you shortly . Press 1 -- should go to 9001 Thanks, Vir [http://sigads.rediff.com/RealMedia/ads/adstream_nx.ads/www.rediffmail.com/signatureline.htm@Middle]http://sigads.rediff.com/RealMedia/ads/click_nx.ads/www.rediffmail.com/signatureline.htm@Middle? Catch India as it happens with the Rediff News App. To download it for FREE, click herehttp://www.rediffmail.com/cgi-bin/red.cgi?red=http%3A%2F%2Ftrack%2Erediff%2Ecom%2Fclick%3Furl%3D%5F%5F%5Fhttp%3A%2F%2Fwww%2Erediff%2Ecom%2Fnewsapp%5F%5F%5F%26amp%3Blnk%3Dsignature%26amp%3Bnewservice%3DnewsappisImage=0BlockImage=0rediffng=0 [http://sigads.rediff.com/RealMedia/ads/adstream_nx.ads/www.rediffmail.com/signatureline.htm@Middle]http://sigads.rediff.com/RealMedia/ads/click_nx.ads/www.rediffmail.com/signatureline.htm@Middle? Catch India as it happens with the Rediff News App. To download it for FREE, click herehttp://track.rediff.com/click?url=___http://www.rediff.com/newsapp___lnk=signaturenewservice=newsapp ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX script
Hi, you just need to upload the right prompt file, then your requirement is done via a menu step, use the thank you prompt as the menu prompt, on the menu branch 1, use the consult transfer step to the DN 9001, this should be all I believe. DN can be statically configure inside the consul transfer or you may use a string variable. Regards, Zaid, On Wed, Nov 28, 2012 at 7:29 PM, virajith vir...@rediffmail.com wrote: hi Chrysostomos, Thanks for your reply. I have tried to modify the default ICD script many times . However it does not work for me. Please assist.. -Vir From: Chrysostomos Christofi ch.christ...@logicom.net Sent: Wed, 28 Nov 2012 15:51:03 To: virajith vir...@rediffmail.com, ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] UCCX script You can use default icd script Default icd script is for CSQ agents ** ** *From:* ccie_voice-boun...@onlinestudylist.com [mailto: ccie_voice-boun...@onlinestudylist.com] *On Behalf Of *virajith *Sent:* Τετάρτη, 28 Νοεμβρίου 2012 12:00 μμ *To:* ccie_voice@onlinestudylist.com *Subject:* [OSL | CCIE_Voice] UCCX script ** ** hi All, Is there any default script which I can modify on UCCX to this something similar to get Thank you for calling if you dialed this by mistake press 1 to contact operation else someone else will be with you shortly . Press 1 -- should go to 9001 Thanks, Vir http://sigads.rediff.com/RealMedia/ads/click_nx.ads/www.rediffmail.com/signatureline.htm@Middle? Catch India as it happens with the *Rediff News App*. To download it for FREE, click herehttp://www.rediffmail.com/cgi-bin/red.cgi?red=http%3A%2F%2Ftrack%2Erediff%2Ecom%2Fclick%3Furl%3D%5F%5F%5Fhttp%3A%2F%2Fwww%2Erediff%2Ecom%2Fnewsapp%5F%5F%5F%26amp%3Blnk%3Dsignature%26amp%3Bnewservice%3DnewsappisImage=0BlockImage=0rediffng=0 http://sigads.rediff.com/RealMedia/ads/click_nx.ads/www.rediffmail.com/signatureline.htm@Middle? Catch India as it happens with the *Rediff News App*. To download it for FREE, click herehttp://track.rediff.com/click?url=___http://www.rediff.com/newsapp___lnk=signaturenewservice=newsapp ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com -- Zaid Ahmed ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Uccx scripting making me mad!!
Here you can find some scripting guides: http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_programming_reference_guides_list.html 2012/11/1 sanity insanity networksanitytoinsan...@gmail.com hi Guys, I really need your help to understand UCCX scripts ...How they are made? and how they work? Please help guys! -Mark ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Uccx scripting making me mad!!
hi Stefen, Thanks for the programming guide. Is this the only information that is available? or are there other resources learn some basic scripting? Thanks once again. -Mark On Thu, Nov 1, 2012 at 3:55 PM, Steffen Bruening stbruen...@gmail.comwrote: Here you can find some scripting guides: http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_programming_reference_guides_list.html 2012/11/1 sanity insanity networksanitytoinsan...@gmail.com hi Guys, I really need your help to understand UCCX scripts ...How they are made? and how they work? Please help guys! -Mark ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Uccx scripting making me mad!!
Mark, You can download some scripting examples from Cisco's website and learn from them. That's what I did to nail down UCCX Scripting (By no means I am an expert in Scripting). Here is the link below. http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cr s/express_7_0/design/guide/script_repository_701.zip Thanks, Ashwani From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of sanity insanity Sent: Thursday, November 01, 2012 8:09 AM To: Steffen Bruening Cc: ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] Uccx scripting making me mad!! hi Stefen, Thanks for the programming guide. Is this the only information that is available? or are there other resources learn some basic scripting? Thanks once again. -Mark On Thu, Nov 1, 2012 at 3:55 PM, Steffen Bruening stbruen...@gmail.com wrote: Here you can find some scripting guides: http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_programming_ reference_guides_list.html 2012/11/1 sanity insanity networksanitytoinsan...@gmail.com hi Guys, I really need your help to understand UCCX scripts ...How they are made? and how they work? Please help guys! -Mark ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com _ No virus found in this message. Checked by AVG - www.avg.com Version: 2012.0.2221 / Virus Database: 2441/5365 - Release Date: 10/31/12 ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Uccx scripting making me mad!!
I had the same issue when I started the lab. I had never even configured a UCCX integration in my life let alone a customer script. I did not find any step by step guides out there that really explained the in outs. This is my recommendation 1. Build your own from scratch. I don't have a Windows Server license so I just rebuild it every 30 days when the server evaluation expires 2. Build your integration. I had to learn the basics like CUCCX configures CUCM accounts, CTI ports, and CTI route points for you. Some that has the smallest amount of experience knows this. 3. Take time to really understand the integration in case you have to troubleshoot it in your lab 4. Start off testing basic skills based routing and resource group routing using the default icd.aef script 5. Now that you understand how UCCX works it is time to working on custom scripting 6. Open up the script writing application, find and choose icd.aef, and before doing anything, do a save as to your desktop with a custom name of your choosing. You do not want to edit the default icd.aef script. 7. This is where the IPexpert workbooks come in. I would recommend the 5 lab handbook and One-Week Lab experience labs for custom scripting. I have not tried the Workbook 2 ones so maybe someone else can comment on those. Copy all of the lab scripts onto your CUCCX server. Have IPexperts script side by side with your new based on icd.aef. Double Clicking on IPexpert's script while you are already in the script building application will automatically bring up a second window and you will be able to see both sripts. When you are building your script to match IPexpert's script, you will start to understand how it works. You will understand how to create variables, do if then analysis, create prompts, etc. I cannot do all of their scripts without help from looking at the final script but am confident that I can troubleshoot an existing script in the lab or build one of medium complexity from scratch. I may use this next 30 days to master the scripts but from what I have seen in the lab, I think I am prepared enough but you never know! HTH Cory From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of sanity insanity Sent: Thursday, November 01, 2012 12:41 AM To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] Uccx scripting making me mad!! hi Guys, I really need your help to understand UCCX scripts ...How they are made? and how they work? Please help guys! -Mark ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX question
The quotations indicate a string, use them whenever you pass a string as a value. On Sun, Sep 23, 2012 at 8:59 PM, Randall Crumm rrcr...@yahoo.com wrote: Hello, I have a question. What is the rule about using when configuring a value in a step? Sometimes I see words in the DSG with around them and I want to make sure I understand it. It seems to me there are used to configure something that is not a variable or is a reference back tho the UCCS server configuration. Thanks! Have a great day! Thanks, Randall ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] [UCCX AGENT PHONES SAY NOT READY.
I have not started labbing but hope the link may help you find out possible cause. http://docwiki.cisco.com/wiki/Troubleshooting_Tips_for_Unified_CCX_8.0 http://docwiki.cisco.com/wiki/Troubleshooting_Tips_for_Unified_CCX_7.0 On Mon, Sep 24, 2012 at 8:11 AM, michael.se...@compucom.com wrote: Need a little help with UCCX. My IPPA service comes up on the phone but won't let me change the status to ready. It flash's registering very quickly then goes back to not ready. I've scrubbed google.com and haven't come up with anything. This is happening on two different gateways and two types of phone, 7965 and 7962. Same behavior on both, on both gateways and phones are registered with call manager I've tried removing the phones from rm and putting the back. Also have reset CTI Manager and have reloaded the server. No luck. Have also scrubbed the configuration for errors and everything looks good. Any help appreciated. Michael Sears ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com -- Suresh Bhandari ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX
Bill, I followed the steps in this link to install UCCX on a windows XP Desktop running Vmware. http://uccert.wikidot.com/uccx7 Apply the following to your registry: - KEY - Hkey_local_machine/software/Cisco Systems/Model - String Value - Hardware 7835H04 - String Value - Memory 2048 - String Value - Speed 3400 Regards, Mohamed Gazzaz Date: Mon, 3 Sep 2012 19:41:48 -0500 From: whl...@gmail.com To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] UCCX Trying to install UCCX on laptop to practice scripting but while I installed Server 2003 and did the registry update, it says Installation of Cisco Unified Contact Center Express cannot be performed on the current version of MCS OS Service Release. Please upgrade the OS image version to 2003.1.5a or higher and try again Does anyone know how to overcome this issue. I tried the following Bill ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com attachment: image.png___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX 9 Application User Password recovery ?
Hi Pavan, Have a look at this URL: http://htluo.blogspot.com/2011/09/cet-tool-for-uccx.html Regards. Khaled Date: Sun, 26 Aug 2012 22:07:35 -0500 From: pav.c...@gmail.com To: ccie_voice@onlinestudylist.com; cisco-v...@puck.nether.net Subject: [OSL | CCIE_Voice] UCCX 9 Application User Password recovery ? I have a test UCCX 9 server that was configured and operational. The UCM cluster that was integrated with the UCCX was re-installed from scratch. Is there a way to recover the application user password / switch the server to the default post install state Basically trying to figure out a way to get into the appadmin gui. -- - Pavan ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX 9 Application User Password recovery ?
Another shortcut is just create same enduser / password in CUCM. UCCX check crdentials against CUCM in real-time. As I remember it's an enduser not an application user. (I haven't tested this in version 9 yet) Ken On Mon, Aug 27, 2012 at 3:34 PM, khaled Saholy khaled_sah...@hotmail.comwrote: Hi Pavan, Have a look at this URL: http://htluo.blogspot.com/2011/09/cet-tool-for-uccx.html Regards. Khaled Date: Sun, 26 Aug 2012 22:07:35 -0500 From: pav.c...@gmail.com To: ccie_voice@onlinestudylist.com; cisco-v...@puck.nether.net Subject: [OSL | CCIE_Voice] UCCX 9 Application User Password recovery ? I have a test UCCX 9 server that was configured and operational. The UCM cluster that was integrated with the UCCX was re-installed from scratch. Is there a way to recover the application user password / switch the server to the default post install state Basically trying to figure out a way to get into the appadmin gui. -- - Pavan ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX DSCP marking
Actually, CS3 is not a problem since we are not crossing CCX signalling traffic over the WAN. But what about RTP from the Prompts? On Fri, Aug 10, 2012 at 1:21 PM, Bruno Nonogaki brun...@gmail.com wrote: Hello guys, Does anybody know if UCCX marks its packets with DSCP by default? If we are told on router to trust the EF/CS3 signalling comming from the switches, can I set mls qos trust dscp on the CCX interface, and assume it is marking RTP with EF and JTAPI with CS3? Thanks, Bruno ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX DSCP marking
According to the 5x SRND (which should apply to 7x, too) the UCCX software does not mark packets with DSCP values. This information is provided in Chapter 7 / page 7-13. Relevant/recommended values are provided in Table 7-10. HTH. -Bill -- William Bell blog: http://ucguerrilla.com twitter: @ucguerrilla On Aug 10, 2012, at 12:22 PM, Bruno Nonogaki wrote: Actually, CS3 is not a problem since we are not crossing CCX signalling traffic over the WAN. But what about RTP from the Prompts? On Fri, Aug 10, 2012 at 1:21 PM, Bruno Nonogaki brun...@gmail.com wrote: Hello guys, Does anybody know if UCCX marks its packets with DSCP by default? If we are told on router to trust the EF/CS3 signalling comming from the switches, can I set mls qos trust dscp on the CCX interface, and assume it is marking RTP with EF and JTAPI with CS3? Thanks, Bruno ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX SCRIPTING
None of what you need is part of the script. You need to configure automatic work and wrapup time on the CSQ first page, the Resource Selection Criteria on the CSQ second page, and disable Automatic Available on the resource. The single button login is achieved via an IP Phone Service. Go to the UCCX pages on cisco support, go to Troubleshooting and Alerts -- Troubleshooting TechNotes and search the page for One Button. DQ d...@cisco.commailto:d...@cisco.com Sent from my iPhone On Aug 7, 2012, at 5:42 AM, virajith vir...@rediffmail.commailto:vir...@rediffmail.com wrote: hi Guys, How to write a script which will transfer calls to available agent based on longest idle time. The phone user has requested some time after ending a call. During this time, phone user should be marked NOT READY. User has to change status to READY manually before call can be directed. Single button login is used by the phone. -Vir From: ccie_voice-requ...@onlinestudylist.commailto:ccie_voice-requ...@onlinestudylist.com Sent: Tue, 07 Aug 2012 12:27:15 To: ccie_voice@onlinestudylist.commailto:ccie_voice@onlinestudylist.com Subject: CCIE_Voice Digest, Vol 78, Issue 24 Send CCIE_Voice mailing list submissions to ccie_voice@onlinestudylist.commailto:ccie_voice@onlinestudylist.com To subscribe or unsubscribe via the World Wide Web, visit http://onlinestudylist.com/mailman/listinfo/ccie_voice or, via email, send a message with subject or body 'help' to ccie_voice-requ...@onlinestudylist.commailto:ccie_voice-requ...@onlinestudylist.com You can reach the person managing the list at ccie_voice-ow...@onlinestudylist.commailto:ccie_voice-ow...@onlinestudylist.com When replying, please edit your Subject line so it is more specific than Re: Contents of CCIE_Voice digest... Today's Topics: 1. Re: CCIE Voice Lab Server (Dan Quinlan (daquinla)) 2. Re: CCIE Voice Lab Server (Nicolas MICHEL) -- Message: 1 Date: Tue, 7 Aug 2012 00:11:23 + From: Dan Quinlan (daquinla) daqui...@cisco.commailto:daqui...@cisco.com To: Bill Lake whl...@gmail.commailto:whl...@gmail.com Cc: Online Study ccie_voice@onlinestudylist.commailto:ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] CCIE Voice Lab Server Message-ID: e9e4c39c-7378-4862-8eac-711c6ca64...@cisco.commailto:e9e4c39c-7378-4862-8eac-711c6ca64...@cisco.com Content-Type: text/plain; charset=windows-1252 Yeah, sorry I slip into sales mode sometimes - thinking production not lab.. I have run much more that the setup you are planning on a 5 year old MCS-7828 (I forget the HP and IBM equivalents). The 7828 has 6 GB ram and 2x250GB disks. ESXi 4.x handles everything perfectly. The only issue is occasional drunk unity lady as the VMWare scheduler likes a dedicated processor core to handle direct RTP traffic. My advice - try it on something you have before acquiring something new. DQ d...@cisco.commailto:d...@cisco.commailto:d...@cisco.com Sent from my iPhone On Aug 6, 2012, at 7:43 PM, Bill Lake whl...@gmail.commailto:whl...@gmail.commailto:whl...@gmail.com wrote: If you set up a pool under vmware ESXi (FREE) then the individual machines share the memory as needed. This is a great way to improve performance. Also I/O to HDD is improved by spreading out over several disk/SSD's. You also get some benefit by having individual NIC's assigned especially for the CUCM Pub and Sub. Using this method you do not have to drop your VM's down even if you have only 4 GB RAM, set up device pool with all RAM available, Load all VM's under that Pool and they share as needed although I would recommend 8 GB min, 16 GB is my current setup. I actually have a Dell Optiplex 790 loaded with CUCM/CUC/CUPS on 4 GB RAM and a single 250GB HDD and it works perfectly (with a little hack for the onboard NIC) but this is not my main lab but a demo lab for portability as the slimline Optiplex is very portable. On Mon, Aug 6, 2012 at 5:29 PM, Eliot Ngwa eliot.n...@gmail.commailto:eliot.n...@gmail.commailto:eliot.n...@gmail.com wrote: I had this same question last year and this distribution list group provided some great advice. I ended up upgrading my old HP desktop for the lab. I put in an i5 core processor, 32GB RAM, and an 128GB SSD drive all for ~$500. SSD drive prices are coming down now and RAM is stupid cheap nowadays, so I'd load up on as much as your motherboard can handle. I've got everything running in VMware workstation 8. Typically I'm only running 3 apps at a time even though I could probably run all 5 at the same time with ease. I went this route mostly because of A) cost B) not wanting to have a big jet engine server box roaring in my room. One of my study partners awhile back also revealed to me that you can actually scale back the memory requirements for Pub/Sub to 1GB after you've installed (which minimum requirement initially is 2GB) it. On Mon, Aug 6, 2012
Re: [OSL | CCIE_Voice] UCCX - Do CTI Ports in Partition work ?
Hi Pavan, We've seen this behavior with UCCX. Logically, the calls should work w/ or w/o partition applied on the CTI Port Group, keeping in mind the CSS applied on the CTI Route Point. Few things to keep in mind: 1) Always apply the changes on these Triggers/ Port Groups from the CCX and never from the CM. 2) If you apply the correct CSS on the Trigger which includes the partition of the Port group, the calls should work. 3) Even after applying the changes if the calls do not work, it could be very possible that the changes you're making from the CCX are not getting updated on the CM. In this case, first run the Data Resync from the CCX and make sure there are no exceptions in the output. Then, restart the CTI Manager on all CM servers and then restart the CCX Engine. - Gurpreet On Mon, Jun 11, 2012 at 2:33 PM, Pavan K pav.c...@gmail.com wrote: With UCCX, did anybody get calls to work when the CTI ports are in a partition ? If so what CSS did you have to configure ? I have created a RoutePoint in the NULL Partition and CTI ports in a UCCX partition Added a CSS for the RoutePoint that includes the UCCX partition (on both the line device) but the call doesn't connect. If i take the CTI ports out of the partition, everything works perfectly. TIA -- - Pavan ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX - Do CTI Ports in Partition work ?
I would think that the inbound caller (ip phone or gw) would need the CSS to access the CTI ports. DQ d...@cisco.com Sent from my iPhone On Jun 11, 2012, at 4:09 PM, Pavan K pav.c...@gmail.com wrote: With UCCX, did anybody get calls to work when the CTI ports are in a partition ? If so what CSS did you have to configure ? I have created a RoutePoint in the NULL Partition and CTI ports in a UCCX partition Added a CSS for the RoutePoint that includes the UCCX partition (on both the line device) but the call doesn't connect. If i take the CTI ports out of the partition, everything works perfectly. TIA -- - Pavan ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX @ Proctor Labs
Are you saying the IPCC Extension field doesn't show on the End User page? If so, ssh into the CUCM CLI and run the following: run sql update processconfig set paramvalue=F where paramname like '%nstalled%' That should fix it. Tanner Cisco Unified Communications Manager 8: Expert Administration Cookbook now available! http://amzn.to/GH4NdI Connect with me on LinkedIn! linkd.in/Imju6x On May 11, 2012, at 6:26 AM, Dan Quinlan wrote: All, I consistently have an issue with UCCX on ProctorLabs racks: regardless of what I do, I can NEVER get the pull-down for the Agent Extension to show in the UCM End User pages. Everything else seems correct: the data sync is good, the jtapi and rmjtapi users are good, the cti ports are good, the CCX engine in good (yes I restarted), the CTI service has been restarted on the pub and sub, I can create an application and a trigger and the trigger creates fine, I can even call the trigger and get to the script. I just can’t assign my users their agent dn, so I can’t assign resources, have agents login, etc. I’m hope I’m missing something fundamental. Any insight is greatly appreciated. Note: I am using the IPExpert Five-Lab handbook configurations. DQ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
