Re: [OSL | CCIE_Voice] UCCX agens not ringing
If - CSQ is same case in Application and RMCM - Skill level 5 on both agent and CSQ - Available CTI ports - Agent is ready(and stays ready) It _will_ work. regards Christian Holst System Engineer UC CCIE Voice #41370 NetDesign A/S Direkte: +45 4435 8294 Mobil: +45 2544 6394 Tænk på miljøet inden udskrivning af denne e-post og tilknyttede vedhæftninger From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Dharambir kumar varma Sent: 11. juni 2014 11:52 To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] UCCX agens not ringing Hi All, I have two agents both skill 5 assigned. both are ready state. when i call trigger number it plays the welcome message and after that remains on Queue.it does not ring any one. Cisco phone are logged in(Cisco extension 33xxx /IPCC extension 38xxx) CAD is login and in ready state Thanks in advance, Appreciate your comments -- Regards, Dharambir Kumar ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc
Re: [OSL | CCIE_Voice] UCCX agens not ringing
What is the minimum skill level assigned to the CSQ? On Wed, Jun 11, 2014 at 11:51 AM, Dharambir kumar varma dharambi...@gmail.com wrote: Hi All, I have two agents both skill 5 assigned. both are ready state. when i call trigger number it plays the welcome message and after that remains on Queue.it does not ring any one. Cisco phone are logged in(Cisco extension 33xxx /IPCC extension 38xxx) CAD is login and in ready state Thanks in advance, Appreciate your comments -- Regards, Dharambir Kumar ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc
