*Hi Partners,* *Hope You are doing great!*
*Please help me with the below requirements and send me suitable resumes of your consultants ASAP !* * * *Position : **Genesys Engineer* *Location : **Dallas, TX* *Duration : **Long Term* * * *QUALIFICATIONS * Bachelor’s degree plus six years’ experience directly related to role responsibilities or an equivalent combination of education, training and experience. Directly related education, training and experience includes: • Call center operations in 24-by-7 multi-center environment • Previous design and development in a SIP environment • Experience using Genesys based routing tools (i.e. URS, IRD, GA, CME) • Knowledge and familiarity with VoIP • Vendor and contractor management • Large/Multi-center call center load balancing • Multimedia configuration • Project and process management in the telephony arena • Handling multiple inputs in a high pressure, dynamic environment • Complex data analysis • Proven ability to perform and thrive in a collaborative consensus-oriented environment • Analysis and problem solving – demonstrated ability to recognize issues and develop effective solutions *SUMMARY High level objectives.* This role interacts with various teams inside AA and vendors and is responsible for designing and developing routing strategies and list objects to ensure optimal performance. Requires continuous interaction with IT leads and executives to ensure contact center processes are sustainable, repeatable, and predictable. *RESPONSIBILITIES Tasks, functions, deliverables, etc.* • Design, develop, document, and implement standard, integrated call handling processes • Integrate SIP methodologies into strategy development • Develop and administer quality reviews of processes / tools to support standard offer • Incorporate outbound capabilities using GVP and Proactive Contact • Administer changes and database modifications through GA or CME • Collaborate with infrastructure technology and management to define and document strategies and standard processes • Develop and maintain usable standard repository • Align with and support cross Business Unit process initiatives *Thanks & Regards *J * * *Adam ** Clear Thought Solutions LLC | **[image: Phone]: 919-342-0824 [image: cid:image004.jpg@01CB484A.1ABFD370] 347-296-3797 | E-mail : **a...@clearthoughtsolutions.com*<a...@clearthoughtsolutions.com> ** *| URL :**www.clearthoughtsolutions.com*<http://www.clearthoughtsolutions.com/> ** *[image: cid:image001.png@01CC0414.3E7517E0] : adam.bradads [image: cid:image001.jpg@01CCC931.DF84BAE0] : Adam.cts1* *LinkedIN : **http://www.linkedin.com/pub/adam-brad/31/636/713*<http://www.linkedin.com/pub/adam-brad/31/636/713> USA |*Lakewood *New Jersey *Cary *NC | *Partners in your thought… Gateway to Success* * * We respect your Online Privacy. This is not an unsolicited mail. Under Bill s.1618 Title III passed by the 105th U.S. Congress this mail cannot be considered Spam as long as we include Contact information and a method to be removed from our mailing list. If you are not interested in receiving our e-mails then please reply with a remove in the subject line and mention all the e-mail addresses to be removed with any e-mail addresses which might be diverting the e-mails to you or click on this link to be removed. Remove link: mailto:a...@clearthoughtsolutions.com?subject=Remove_me<a...@clearthoughtsolutions.com?subject=Remove_me>We are sorry for the inconvenience. -- You received this message because you are subscribed to the Google Groups "US_IT_ Jobs" group. To unsubscribe from this group and stop receiving emails from it, send an email to chandrakants+unsubscr...@googlegroups.com. To post to this group, send email to chandrakants@googlegroups.com. Visit this group at http://groups.google.com/group/chandrakants. For more options, visit https://groups.google.com/groups/opt_out.
