Agreed, often I’ve started a TAC case and also started an email thread with NANOG, juniper nsp or cisco nsp mail lists…. Often the community comes back faster than TACs. …and without needing RSI or show tech… just a pointed response to the issue. Love it
Aaron > On Dec 21, 2023, at 1:21 AM, Hank Nussbacher via cisco-nsp > <cisco-nsp@puck.nether.net> wrote: > On 20/12/2023 17:31, Drew Weaver via cisco-nsp wrote: > > Only a week? I have found this list far more helpful than TAC, which usually > takes 2-3 weeks to request all the necessary logs, with commands that don't > work. > > It used to be TAC was a main selling card of Cisco vs competitors. Not any > longer :-( > > Regards, > Hank > >> Hello, >> I've had a TAC case open on this for more than a week but after we upgraded >> an ASR9902 to 7.9.21 the FPD upgrade process is not completing. >> I've gotten it to this point: >> show hw fpd | i RLOAD >> Wed Dec 20 10:35:41.200 EST >> 0/RP0 A99-RP-F 1.0 Primary-BIOS RLOAD REQ 33.29 >> 33.30 >> 0/RP1 A99-RP-F 1.0 Primary-BIOS RLOAD REQ 33.29 >> 33.30 >> 0/0 ASR-9902-LC 1.0 Primary-BIOS RLOAD REQ 34.28 >> 34.30 >> 0/0 ASR-9902-LC 1.0 Sunstreaker RLOAD REQ 0.15 >> 0.19 >> 0/0 ASR-9902-LC 1.0 TAMFW-Sunstreaker RLOAD REQ 2.65 >> 2.72 >> I've reloaded the entire router, I've reloaded the specific 'locations', and >> I've even pulled the power cords out of the router to see if it needs to >> 'cold start'. >> I'm clearly just banging my head against a wall at this point. >> Does anyone know how to resolve RLOAD REQ on these? >> _______________________________________________ >> cisco-nsp mailing list cisco-nsp@puck.nether.net >> https://puck.nether.net/mailman/listinfo/cisco-nsp >> archive at http://puck.nether.net/pipermail/cisco-nsp/ > > _______________________________________________ > cisco-nsp mailing list cisco-nsp@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-nsp > archive at http://puck.nether.net/pipermail/cisco-nsp/ _______________________________________________ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
