There is no business out there to want. Go to whoever sold you the Cisco hardware.
The margins on smartnet contracts are virtually zero, and the amount of work that Cisco requires the reseller to do to register them now, costs much more than the margin. Also once you get a contract, you can renew it from your login, without involving the reseller. Thus what little margin the reseller would get for a renewal, they get cut out of. And the renewals were the only chance for the reseller to make any profit on them anyway. Note also that unless you buy the contract within 30 days of purchase of the new device, you can't use it for hardware replacement anyway. If you got the stuff off Ebay then maybe someone like DatacommWhorehouse might sell you one. Good luck with it. We tell all new cisco device customers of ours that if they don't buy the service contract as part of the purchase, we won't sell it to them later on. Of course, that isn't really true because we would in fact sell it to them - if they had bought the devices from us in the beginning, of course - but it usually prompts them to pay the extra for the contract. Which is, of course, exactly how Cisco wants all this to play out. And frankly, look it from the resellers POV. It costs a couple hours of top tier tech time to properly spec out the devices that the customer needs for their environment, to even put the quote together. While your in the Cisco website doing all this, it is only a few extra seconds to select the service contract box for the devices. If a customer comes to you months or years later, you have to re-do all of this work to quote them a service contract that your lucky enough to maybe clear about 2% on. And of course, if the customer is looking for contracts for used gear - which is most of the people who are in this boat - they aren't going to agree to pay for Used Gear Relicensing, they just want the service contract, which means they are not ever going to buy anything significant from you, like a new router for example, they will just go back to Ebay. And this doesen't even address the issue with the rampant counterfeiting. Cisco, you should know, requires the reseller to supply the product serial number when the contract is registered. Do you know what would happen to us as a reseller if you bought a service contract from us for a device you got off Ebay, we registered it and the serial number turned out to be counterfeit? We would be very lucky not to find ourselves being sued, and if you didn't fully disclose who you got the gear from, you would be sued. And of course, you would have to surrender all the gear you bought as part of a settlement, Cisco would insist on that. All of the decent used Cisco gear resellers out there also sell Cisco service contracts. They also check serial numbers of used gear they get, with Cisco to make sure it's not fake. But there's a huge number of them that you see on Ebay all of the time who are selling counterfeit stuff and naturally they are not going to sell service contracts. Sorry to have to spell out the facts of the problem for you, but you are going to have to engage a reseller for more than just a few miserable low-margin sales, to build up the level of trust needed. Find a local dealer, meet with them, get to know them. Buy some devices from them, that means, spend some serious money with them. Then bring up the issue of service contracts for your devices. Ted > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Deepak Jain > Sent: Wednesday, May 16, 2007 10:03 PM > To: cisco-nsp@puck.nether.net > Subject: [c-nsp] Cisco Smartnet Sales Rep?? > > > > I need a couple of referrals for reps that would sell small smartnet > contracts (1 at a time, for CPE equipment like 2600s). Our other rep(s) > don't seem to want the business. > > Thanks in advance, > > DJ > _______________________________________________ > cisco-nsp mailing list cisco-nsp@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-nsp > archive at http://puck.nether.net/pipermail/cisco-nsp/ > _______________________________________________ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/