[cisco-voip] UnityCx | MWI Throttle

2014-06-16 Thread Daniel Pagan
Folks: Hoping someone can give me a bit of information on UnityCx's MWI throttle mechanism. Does the MWI throttle mechanism limit the number of ports that can be reserved simultaneously for MWI events? Unfortunately an online search only brings a known defect that references the MWI throttle

Re: [cisco-voip] UnityCx | MWI Throttle

2014-06-16 Thread Jason Aarons (AM)
We’ve moved on to SIP unsolicited notify ☺. Was it 8x and higher you get 250 SCCP ports per server for free…the licensing model moved on to per-user versus port based. Don’t quote me I don’t get to do anything with licensing other than install it. From: cisco-voip

[cisco-voip] Cisco Prime License Manager behind a proxy

2014-06-16 Thread Mike King
This shouldn't be this hard. Can the Cisco Prime License Manager (Version 10) be placed behind a web proxy? Is there a set of directions? I can't seem to find anything obvious. Mike ___ cisco-voip mailing list cisco-voip@puck.nether.net

Re: [cisco-voip] UnityCx | MWI Throttle

2014-06-16 Thread Daniel Pagan
Thanks Jason. I’m actually referring to UnityCx ports assigned to a SIP port group. The environment is indeed using SIP NOTIFY for MWI. However, Conversation Manager traces and RISDC logs show that only a specific number of ports are used during a system-wide MWI resync, meanwhile over 100

Re: [cisco-voip] UnityCx | MWI Throttle

2014-06-16 Thread Daniel Pagan
Correction… Arbiter not MIU… Basically, while the MWI resync takes place, the number of ports allocated by Arbiter never exceeds 50 ports. There are 175 available in total, all configured for all features including MWI dialout, but the number of allocated ports hits 50 and remains there for the

[cisco-voip] Hatem KAHLAOUI/TN/MEA/GROUP est absent(e).

2014-06-16 Thread hatem . kahlaoui
Je serai absent(e) à partir du 16/06/2014 de retour le 20/06/2014. This message and any attachments (the message) is intended solely for the intended addressees and is confidential. If you receive this message in error,or are not the intended recipient(s), please delete it and any copies

Re: [cisco-voip] UCCX 10.0 Calls Dropping while being transferred to another Queue by Agent

2014-06-16 Thread Grace Maximuangu
Hi Brian, Yes, customers are able to call the public DID directly and get routed to an agent with no issues, problem is specific to calls being transferred directly into the queue by an agent, on the trigger DN for the queue. :-:gm Grace Maximuangu Voice Solutions Engineer Black Box Network

Re: [cisco-voip] Cisco Prime License Manager behind a proxy

2014-06-16 Thread Brian Meade
Ah, okay. You can just use the offline method instead to generate the license request and use the licensing webpage to register the PAK with that license request. It will then give you a license file you can install. Most people don't have their UC environment internet-accessible so have to use

Re: [cisco-voip] Cisco Prime License Manager behind a proxy

2014-06-16 Thread Brian Meade
It's not really something that's going to be tested by the BU although it will work most likely. There shouldn't need to be anything configured on the PLM side. Brian On Mon, Jun 16, 2014 at 11:46 AM, Mike King m...@mpking.com wrote: This shouldn't be this hard. Can the Cisco Prime License

Re: [cisco-voip] UCCX 10.0 Calls Dropping while being transferred to another Queue by Agent

2014-06-16 Thread Gurpreet Singh Kukreja
I believe it's also important to find out at what point (step) in the script after the agent has initiated a Xfer, does the agent hear the error message? Do you immediately have the Select Resource step after the Welcome greeting in the script where the call fails? Do all calls fail in this