Re: [cisco-voip] Expressway Design for new startup

Guys, any comment? Ideally going spark is the best but the lack of voice gateways/ direct sip trunk support seems to force us back to hybrid model? Regards, Ki Wi On Mon, Jun 6, 2016 at 3:49 PM, Ki Wi wrote: > Hi James, > you are right regarding the phone registration on

Re: [cisco-voip] UCCE 11.x and Jabber ?

There might be a few limitations with Jabber such as Agent Greeting/Whisper announcement not being supported (due to CSCuq92831). Most of the functionality should be the same, but certain call flows might have to be looked at to ensure they are supported. Regards, Abhiram Kramadhati Technical

Re: [cisco-voip] Voice Dialing Misdirects

make sure the codec is G711 and not G729 On Mon, Jun 6, 2016 at 5:23 PM, Bill Talley wrote: > Isn't there a setting to play all matches? I don't recall for sure. At > least the caller could pick on or the other. > > Sent from an Apple iOS device with very tiny touchscreen

Re: [cisco-voip] Voice Dialing Misdirects

Isn't there a setting to play all matches? I don't recall for sure. At least the caller could pick on or the other. Sent from an Apple iOS device with very tiny touchscreen input keys. Please excude my typtos. > On Jun 6, 2016, at 3:38 PM, David Zhars wrote: > >

Re: [cisco-voip] Voice Dialing Misdirects

David, Here are my thoughts for what they be worth to ya ;) - Make sure the name is in the search scope (located in directory handler basics page). - Look at the voice recognition update schedule and see if you have any inactive periods. Maybe it was added and subsequently checked during an

Re: [cisco-voip] Voice Dialing Misdirects

Correct, it is. And neither use has any alternate names or extensions in their Unity setup. I am truly stumped!!! Sent from my iPad > On Jun 6, 2016, at 2:52 PM, Bill Talley wrote: > > I believe this is probably a speech enabled directory handler. > > Sent from an Apple

Re: [cisco-voip] Voice Dialing Misdirects

I believe this is probably a speech enabled directory handler. Sent from an Apple iOS device with very tiny touchscreen input keys. Please excude my typtos. > On Jun 6, 2016, at 1:13 PM, David Zhars wrote: > > We have a greeting when people call the main number, and if you

Re: [cisco-voip] Voice Dialing Misdirects

Does either user have any alternate names configured under their user in Unity Connection? On Mon, Jun 6, 2016 at 2:13 PM, David Zhars wrote: > We have a greeting when people call the main number, and if you press 9, > you can speak the name of the person you want to connect

Re: [cisco-voip] Voice Dialing Misdirects

Nothing there On Mon, Jun 6, 2016 at 2:19 PM, wrote: > > > Check contacts in Unity > > > > > > > > *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf > Of *David Zhars > *Sent:* Monday, June 06, 2016 2:14 PM > *To:*

[cisco-voip] Voice Dialing Misdirects

We have a greeting when people call the main number, and if you press 9, you can speak the name of the person you want to connect to. This oddity is happening: I speak "John Smith" who is extension 1305, and the system waits, then says "transferring to Jane Doe" who is extension 1306. I can't

Re: [cisco-voip] Voice Dialing Misdirects

Check contacts in Unity From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of David Zhars Sent: Monday, June 06, 2016 2:14 PM To: cisco-voip@puck.nether.net Subject: [cisco-voip] Voice Dialing Misdirects We have a greeting when people call the main number, and if you

Re: [cisco-voip] UCCE 11.x and Jabber ?

Hi Jason! No EM on jabber. Not sure about the UCCE question. We are starting to use it from some UCCX (10.6) applications with Finesse. On Mon, Jun 6, 2016 at 1:26 PM, Jason Aarons (AM) < jason.aar...@dimensiondata.com> wrote: > > > Should a customer go with Jabber for use with Finesse/CAD in

[cisco-voip] UCCE 11.x and Jabber ?

Should a customer go with Jabber for use with Finesse/CAD in UCCE 11.x ? or stick with IP Communicator 8.6.4 ? Is Jabber still Finesse only? Remind me does Jabber does Extension Mobility login? Hope all has been well here on Puck. Had a large R project last 2 years, then hiked the AT

Re: [cisco-voip] Expressway Design for new startup

Hi James, you are right regarding the phone registration on Spark directly. However, for the voice gateway connectivity for voice countries, looks like we will have to go via Hybrid method. :( If that's the case + customer have MPLS today. I will prefer to have the voice traffic over MPLS. At

Re: [cisco-voip] Expressway Design for new startup

Hello, I don't believe that's the case. According to Cisco, you register the phones directly to Spark. Check out http://www.cisco.com/c/en/us/solutions/collateral/unified-communications/hosted-collaboration-solution-hcs/datasheet-c78-736823.html#_Toc444123188 . This could eliminate the need for

Re: [cisco-voip] Expressway Design for new startup

Hi James, It definitely make more sense. However, if this is to go to spark, I will need similar equipment upfront as well. First create a UCM cluster. Establish hybrid spark connectivity (this requires additional expressway C instance for host connector stuff on top of expressway C pair) Since

Re: [cisco-voip] Expressway Design for new startup

Hello, I wonder if a cloud-based solution such as Spark wouldn't make more sense than implementing an on-premise system. James On Mon, Jun 6, 2016 at 2:14 AM, Ki Wi wrote: > Hi Group, > I have this customer requirement where they have 3 locations (Singapore, > US and UK)

[cisco-voip] Expressway Design for new startup

Hi Group, I have this customer requirement where they have 3 locations (Singapore, US and UK) . Majority of their users will be on the move (around the world). Users have to connect to the phone system via Internet. The intention is to have the UCM cluster in Singapore and have the expressway C/E