Re: [cisco-voip] UCCX 11 - Finesse Agent forced ready

2017-02-01 Thread Anthony Holloway
Have you ever made a gadget? The way you wrote that made it seem like he's a couple mouse clicks away from a solution. I know that's my interpretation of what you said, but really, creating a custom gadget, especially your first one, is a painful experience. From confusing and poor documentation,

Re: [cisco-voip] UCCX 11 - Finesse Agent forced ready

2017-02-01 Thread Brian Meade
You could make a blank gadget that did this. Just check for Not Ready with Reason Code Login then set to Ready. On Wed, Feb 1, 2017 at 12:49 PM, Aaron Banks wrote: > I was wondering if there is a way for finesse to default to a ready state > as soon as an agent logs

[cisco-voip] UCCX 11 - Finesse Agent forced ready

2017-02-01 Thread Aaron Banks
I was wondering if there is a way for finesse to default to a ready state as soon as an agent logs in? This would eliminate the possibility of an agent forgetting to put themselves into a ready state. Aaron ___ cisco-voip mailing list

Re: [cisco-voip] vmware support on BE7K - painful - tips on reducing ?

2017-02-01 Thread Ryan Ratliff (rratliff)
What syslog level are you trying to set? The main esxi syslog is a collector, debug levels are set at the individual service in vSphere. https://kb.vmware.com/selfservice/microsites/search.do?language=en_US=displayKC=2003322

Re: [cisco-voip] vmware support on BE7K - painful - tips on reducing ?

2017-02-01 Thread Lelio Fulgenzi
Once the entitlement was confirmed, it's not been so bad. Then again, I'm still trying to get them to help me set syslog level to error and they have no idea how to do that. [☹] --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS)

Re: [cisco-voip] Wired Plantronics headsets on a Cisco 7945/65

2017-02-01 Thread Ben Amick
Yeah, we have a bunch of corded Plantronics as well, just plugged into the headset jack, click the headset button and it works. Ben Amick Telecom Analyst From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Terry Oakley Sent: Wednesday, February 01, 2017 10:37 AM To:

Re: [cisco-voip] Wired Plantronics headsets on a Cisco 7945/65

2017-02-01 Thread Terry Oakley
Not that we have had to use. Corded headset to headset jack. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of norm.nichol...@kitchener.ca Sent: February 1, 2017 8:34 AM To: cisco-voip@puck.nether.net Subject: [cisco-voip] Wired Plantronics headsets on a Cisco 7945/65

[cisco-voip] Wired Plantronics headsets on a Cisco 7945/65

2017-02-01 Thread norm.nicholson
Do I need an amplifier in line with the corded headset ? Thanks Norm Nicholson Telecom Analyst City of Kitchener (519) 741-2200 x 7000 ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] vmware support on BE7K - painful - tips on reducing ?

2017-02-01 Thread Heim, Dennis
VMware support is a total joke. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio Fulgenzi Sent: Tuesday, January 31, 2017 2:35 PM To: Ryan Ratliff (rratliff) Cc: cisco-voip voyp list Subject: Re: [cisco-voip] vmware