Re: [cisco-voip] Adding custom entries to the Unity directory?

ct: Re: [cisco-voip] Adding custom entries to the Unity directory? Add the help desk name and phone number to Contacts>Contacts. Refresh the Tools>"Grammar Statistics" On Wed, Sep 27, 2017 at 7:42 AM, Ben Amick <bam...@humanarc.com<mailto:bam...@humanarc.com>&g

Re: [cisco-voip] Adding custom entries to the Unity directory?

Add the help desk name and phone number to Contacts>Contacts. Refresh the Tools>"Grammar Statistics" On Wed, Sep 27, 2017 at 7:42 AM, Ben Amick wrote: > Hey, running 9.1 here, I was recently asked if we could add our helpdesk > number into the search by name directory in

Re: [cisco-voip] Adding custom entries to the Unity directory?

If you already have a mailbox in there for Helpdesk, can't you just change the Standard Transfer Rule on that mailbox, to whatever number you need the caller transferred to? On Wed, Sep 27, 2017 at 8:44 AM Ben Amick wrote: > Hey, running 9.1 here, I was recently asked if we

[cisco-voip] Adding custom entries to the Unity directory?

Hey, running 9.1 here, I was recently asked if we could add our helpdesk number into the search by name directory in Unity - We do have a box in there for helpdesk, but the actual line for our helpdesk extension is tied to a call handler for the prompt. Is there any way we can add an entry into