[cisco-voip] Time of day routing on UCCX 10.6
To: cisco-voip@puck.nether.net
Date: Monday, July 4, 2016, 7:15 AM
I have a CCX group that
works daily from 07:00 to 21:00 . They would like change
their opening and closing times over July and August to some
days opening
I've done something similar by encapsulating the time logic in XML and then
using XPath queries in UCCX to pull the info and make decisions based on
the results. In our case it's an oncall shift schedule system that UCCX
pulls XML from.
the call flow portion of the XML looks something like:
Dr
I have a CCX group that works daily from 07:00 to 21:00 . They would like
change their opening and closing times over July and August to some days
opening at 08:00 and some days closing at 16:00 because of staffing issues. Can
this be built in an .xml file like a holiday schedule or do we
