Re: [cisco-voip] UCCX, ASR and Grammars

Here's the specification for the grammar xml: https://www.w3.org/TR/speech-grammar/ Anthony is right, not a lot of mix with UCCX+ASR however it follows the standard and is universally applicable, the gotchas tend to be around platform specific ASR technologies (particularly the built in grammars

Re: [cisco-voip] UCCX, ASR and Grammars

I want to know how you get it to do natural language processing. Ever done that? E.g., IVR: "What can I help you with?" Me: "Yeah, I uh, would like to know, uhm, when is the deadline for the application form submission?" IVR: "The deadline for all submissions is October 31st. Anything else?"

Re: [cisco-voip] UCCX, ASR and Grammars

I would be willing to bet that ASR skills/experience on UCCX is slim 'round these parts. It's probably because the size/kind of customers using UCCX are not the same as those leveraging ASR. I would think most customers using ASR are using UCCE (or another vendor), if I had to guess. Anyway, if

Re: [cisco-voip] UCCX, ASR and Grammars

But with UCCX + Nuance, you should be able to do it though, correct? I'm looking at something like this: https://developer.cisco.com/docs/contact-center-express/#!how-the-generic-recognition-set-of-steps-work Also, as I looked up that link, I see there is an example similar to your previous

Re: [cisco-voip] UCCX, ASR and Grammars

Yeah of course you can! On Fri, Oct 18, 2019 at 9:03 AM Anthony Holloway < avholloway+cisco-v...@gmail.com> wrote: > But with UCCX + Nuance, you should be able to do it though, correct? > > I'm looking at something like this: > >

Re: [cisco-voip] UCCX, ASR and Grammars

Well in the good old days, you look for key words and phrases and build big lists. To improve accuracy over time you recorded the user input that has low success and use that to supplement your grammars. Now a days you'd probably feed the ASR to AWS or something to do the processing and let the

Re: [cisco-voip] UCCx and Jabber - compatible or not?

The problem is workers who have a deskphone and also need to use a softphone occasionally or vice-versa. An agent extension can only be programmed on one device in all of CUCM. Previously the above situation could be handled by CIPC as extension mobility is supported. Jabber does not and will

Re: [cisco-voip] UCCx and Jabber - compatible or not?

Yes jabber in deskphone control mode is ok. Jabber is not operating as a softphone in that mode and breaks no UCCX “rules” In this case, do I have to make sure not to program a DN on Jabber? --- Lelio Fulgenzi, B.A. | Senior Analyst Computing and Communications Services | University of Guelph

Re: [cisco-voip] UCCx and Jabber - compatible or not?

Be careful with that as UCCX loves to reset all the agent's settings. It's worth testing but you may lose all the agent config. On Fri, Oct 18, 2019 at 3:51 PM Johnson, Tim wrote: > As for your “fake extension mobility” suggestion, you could possibly do > that by having two DNs designated for

Re: [cisco-voip] UCCx and Jabber - compatible or not?

Correct. If you have agents who want to use Jabber and have a hardphone DO NOT put their agent DN on any other device. If you search the DN in CUCM you need to see that DN associated to only a single device Matthew Loraditch Sr. Network Engineer p: 443.541.1518 w: www.heliontechnologies.com

Re: [cisco-voip] UCCx and Jabber - compatible or not?

Ok, now you’re really freaking me out. You don’t need a CSF device to log in with Jabber? --- Lelio Fulgenzi, B.A. | Senior Analyst Computing and Communications Services | University of Guelph Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1 519-824-4120 Ext.

Re: [cisco-voip] UCCx and Jabber - compatible or not?

While it's true that the Agent will be deleted from UCCX if you remove the IPCC extension, I would think an AXL call to updateUser would be instantaneous, and thus avoid any issues. There will be other challenges for sure, but I don't think this will be one of them. On Fri, Oct 18, 2019 at 3:17

[cisco-voip] UCCx and Jabber - compatible or not?

I've heard all the rumblings with UCCx and Jabber. But I'm hoping someone can explain to me what exactly the problem is. From what I understand, there is not an actual incompatibility with UCCx and Jabber, just with some deployment methods and some restrictions UCCx places on things. So, in

Re: [cisco-voip] UCCx and Jabber - compatible or not?

Right, so you can have Jabber configured for an agent, but that’s the only thing they’ll be able to use otherwise you’re in an unsupported configuration. [cid:image002.png@01D585C6.596E5740] From: cisco-voip On Behalf Of Matthew Loraditch Sent: Friday, October 18, 2019 3:07 PM To: Lelio

Re: [cisco-voip] UCCx and Jabber - compatible or not?

LOL Yes Historically you were good with the hardphone and CIPC b/c you can use ext. mobility on both to get you extension and from a UCCX perspective said extension was only on one device in CUCM. Yes jabber in deskphone control mode is ok. Jabber is not operating as a softphone in that mode

Re: [cisco-voip] UCCx and Jabber - compatible or not?

Yeah, just don’t have a CSF device assigned to that user. Or, if you do have a CSF device for that user, make sure their IPCC extension is not assigned to it. From: cisco-voip On Behalf Of Lelio Fulgenzi Sent: Friday, October 18, 2019 3:30 PM To: Matthew Loraditch ; voyp list, cisco-voip

Re: [cisco-voip] UCCx and Jabber - compatible or not?

Interesting. Devices without DNs just freak me out! --- Lelio Fulgenzi, B.A. | Senior Analyst Computing and Communications Services | University of Guelph Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1 519-824-4120 Ext. 56354 |

Re: [cisco-voip] UCCx and Jabber - compatible or not?

As for your “fake extension mobility” suggestion, you could possibly do that by having two DNs designated for the user intended for UCCX. Have one assigned to the SEP device, the other to the CSF. Have both of those assigned to the End User as a Controlled Device, and then setup an AXL call to

Re: [cisco-voip] UCCx and Jabber - compatible or not?

Oh yeah – I remember that session. It was great. But not as good as the session where I raised my hand and asked when they were gonna get rid of that final cable from the room kit to the touch 10.  But, I digress. So, historically, are you saying then, that one could have a hardphone with an

Re: [cisco-voip] UCCx and Jabber - compatible or not?

Ah – that really helps. Thanks for that. --- Lelio Fulgenzi, B.A. | Senior Analyst Computing and Communications Services | University of Guelph Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1 519-824-4120 Ext. 56354 | le...@uoguelph.ca

Re: [cisco-voip] UCCx and Jabber - compatible or not?

Only in Phone Only or it doesn’t work, or if you are assigning a custom configuration or phone. In our case (love to toot my own horn), jabber-config.xml turns off phone and voicemail. If you want a person to cover a group VM box, or have special features (pChat etc) the only way to tell the

Re: [cisco-voip] UCCx and Jabber - compatible or not?

Yeah just don’t create one if you don’t like having them blank. You don’t need a CSF for deskphone control. Matthew Loraditch Sr. Network Engineer p: 443.541.1518 w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com From: Johnson, Tim Sent: Friday, October 18, 2019 3:30 PM To:

Re: [cisco-voip] UCCx and Jabber - compatible or not?

Is anyone doing multi line on Jabber yet? I’ve always thought dedicated UCCX line is best? Just have one on phone, different one on Jabber Login to wherever you want to answer calls It’s unlikely to be desk and softphone at same time (and if it is then use CTI instead) Dedicated line then gets

Re: [cisco-voip] UCCx and Jabber - compatible or not?

We’ve been using multi-line on Jabber for a bit. Actually, multi-shared-line (as a secondary dn). Works great as far as I can tell. Still no experience with UCCx though. I suspect, agent DN as primary, personal as secondary, vm configured for personal mailbox, would work great. Of course,

Re: [cisco-voip] UCCx and Jabber - compatible or not?

Correct. CSF/TAB/TCT is to use Jabber as a softphone not deskphone control. Matthew Loraditch Sr. Network Engineer p: 443.541.1518 w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com From: Lelio Fulgenzi Sent: Friday, October 18, 2019 3:36 PM To: Matthew Loraditch ; Johnson,

Re: [cisco-voip] UCCx and Jabber - compatible or not?

So basically, you can’t “log in” via extension mobility, but the logged out profile is the one you end up using when you sign in? Interesting. -sent from mobile device- Lelio Fulgenzi, B.A. | Senior Analyst Computing and Communications Services | University of Guelph Room 037 Animal Science &