[cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x

2014-12-18 Thread Ashwani R
Team, I have a customer who has two separate UCCX HA cluster with their respective CUCM cluster (merging two companies). They would like to merge both CUCM and UCCX cluster to one cluster and upgrade them to 9.x. They are running CUCM version *7.1.3.1-11* and UCCX cluster running *7.0(2)

Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x

2014-12-18 Thread Mike King
Ashwani, At this point, I question why you don't upgrade to 10.5. Coming off 7.1, you're in for a major jump/upgrade path, you might as well go the last two versions and be current. Also, you didn't make clear if you're going to 9.0, or 9.1. They will have different EOS dates. Cisco has not

Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x

2014-12-18 Thread Kevin Przybylowski
Ashwani, Since you’re taking 2 separate CCX servers, and migrating to 1 there is no way to bring over Historical data from the older version as part of the upgrade. As this is Historical data, I would advise the supervisors to generate all the reports they’ll need the week before the cutover

[cisco-voip] Call track

2014-12-18 Thread Dharambir kumar varma
Hi Guys, I am using CUCM 7 cluster and with multi VG MGCP at different location. My Telecom provider has given list of unauthorized calls made from us. So where we can investigate in cucm. I collected CDR a nd cucm trace thert are showing some unsuccessful call attempts. Is there any strong

Re: [cisco-voip] Call track

2014-12-18 Thread Ryan Huff
Are these recent calls or historical? Do you currently have any type of call accounting system where your CDR's are currently sent? If these are recent calls you can start with the Real Time Data in the RTMT. Thanks, Ryan Huff ryanthomashuff.com CCNA R/S, CCNA Wireless, CCNP Voice, UCCX

Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x

2014-12-18 Thread Josh Warcop
First - your target version should be the 10.6 release which is Communications Manager 10.5.2 and CCX 10.6.1. You merging of UCCX should also include going to Finesse and dropping CAD. If you have a non-overlapping dial plan the merging is simple. However if you have to do a lot of dial plan

Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x

2014-12-18 Thread Kevin Przybylowski
Wow, 10.6 snuck in there… looks like they got e-mail support for finesse in there which is a great help. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Josh Warcop Sent: Thursday, December 18, 2014 2:18 PM To: Ashwani R; cisco-voip@puck.nether.net Subject: Re:

[cisco-voip] Expressway 8.5 is out

2014-12-18 Thread NateCCIE
Talking about stuff sneaking out, expressway 8.5 is on CCO. Here is the release notes: http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/release_note/Cisco-Expressway-Release-Note-X8-5.pdf The Expressway can now work with the Cisco DX Series endpoints, and with the

Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x

2014-12-18 Thread Mike
UCCX 10.6 supports CAD and Finesse as ️Co-resident and rumor has it that is the only version that will support this configuration so plan accordingly. Sent from my iPhone On Dec 18, 2014, at 3:17 PM, Josh Warcop j...@warcop.com wrote: First - your target version should be the 10.6 release

Re: [cisco-voip] Expressway 8.5 is out

2014-12-18 Thread Josh Warcop
I'm trying to understand what you're pointing out. Expressway is an HTTPS proxy so there wouldn't be any LDAP sent over the Internet. So UDS serves that purpose so that off premise clients can search the directory. From what I'm reading this is more of your security setup and nothing wrong

Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x

2014-12-18 Thread Josh Warcop
The future is Finesse only. Might as well start planning now. Sent from my Windows Phone From: Mikemailto:mik...@msn.com Sent: ‎12/‎18/‎2014 6:23 PM To: Josh Warcopmailto:j...@warcop.com Cc: Ashwani Rmailto:ashw...@ranpise.com;

Re: [cisco-voip] Expressway 8.5 is out

2014-12-18 Thread Josh Warcop
Another thing I just saw. Split DNS isn't required and generally I dislike split DNS even though it does have its use cases. Using different internal host domains, external domains, and different presence domains is supported. What it comes down to is certificates and if you're going to go

Re: [cisco-voip] Expressway 8.5 is out

2014-12-18 Thread Lelio Fulgenzi
Thanks Josh. Right now we create pseudo-userids in our LDAP directory for just about any directory entry users want, e.g. College of Arts, so they can find the extension easily. This extends to many, many non user based entries. This allows us to have a many to one relationship directory

Re: [cisco-voip] Expressway 8.5 is out

2014-12-18 Thread Lelio Fulgenzi
Interesting, this is the impression I got when attending a Live session this year. I'll have to spend some more time reading. Sent from my iPhone On Dec 18, 2014, at 7:14 PM, Josh Warcop j...@warcop.com wrote: Another thing I just saw. Split DNS isn't required and generally I dislike

Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x

2014-12-18 Thread Mike
CAD and Finesse can't be active at the same time unless you are on version 10.6 Sent from my iPhone On Dec 18, 2014, at 9:02 PM, Kevin Przybylowski kev...@advancedtsg.com wrote: Do you mean the last version? They’ve been together the last few revisions. From: cisco-voip

Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x

2014-12-18 Thread Matthew Loraditch
They have both existed since 10 but you were stuck with one or the other, with 10.6 you will be allowed to have both in production, there is a white paper coming with details. Matthew G. Loraditch - CCNP-V, CCNA-RS, CCDA Network Engineer We understand and solve your technology challengers so

Re: [cisco-voip] Expressway 8.5 is out

2014-12-18 Thread Josh Warcop
That is configurable via the CUCM Ldap Directory configuration. What is returned when searching is not related to the primary extension on the user account. The CUCM LDAP directory configuration allows you to pick from telephoneNumber or ipPhone. You're not limited to connecting only to Active

Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x

2014-12-18 Thread Kevin Przybylowski
That’s great, will help get people off CAD and into Finesse if you can easily show them in their own environment. You’d think they would put this in the release notes as it’s a pretty big deal in the CCX world. From: NateCCIE [mailto:natec...@gmail.com] Sent: Thursday, December 18, 2014 8:14

Re: [cisco-voip] Expressway 8.5 is out

2014-12-18 Thread NateCCIE
It seems UDS isn’t that great when pictures are in AD, for user info, it should be the same? From: Josh Warcop [mailto:j...@warcop.com] Sent: Thursday, December 18, 2014 4:30 PM To: Lelio Fulgenzi; NateCCIE Cc: cisco-voip@puck.nether.net Subject: RE: [cisco-voip] Expressway 8.5 is out

Re: [cisco-voip] Expressway 8.5 is out

2014-12-18 Thread Lelio Fulgenzi
That's good news. That will be a good start. I'm not sure about moving from to AD to LDAP as our source. There are other issues there, namely LDAP version compatibility. I'll have to see about convincing the AD team to import the vanity accounts into the domain. Even if they import them

Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x

2014-12-18 Thread Matthew Loraditch
Wait and see, probably after the holidays Matthew G. Loraditch - CCNP-V, CCNA-RS, CCDA Network Engineer We understand and solve your technology challengers so you can sell and service cars. Facebookhttps://www.facebook.com/heliontech?ref=hl | Twitterhttps://twitter.com/HelionTech |

Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x

2014-12-18 Thread Abhiram Kramadhati (akramadh)
Hello, The support for concurrent use of CAD and Finesse for UCCX is expected to be announced in January (in all likelihood). Our internal testing has completed, but we are waiting to tie up a few loose ends. Regards, Abhiram Kramadhati CCIE Voice # 40065 Contact Center TAC Cisco Systems

Re: [cisco-voip] Call track

2014-12-18 Thread Mike King
Having lived thru one of these, (albeit 15 years ago), you should also look at your voicemail system. Does your voicemail system allow you forward calls externally, or from a menu? It's an avenue of investigation. On Thu, Dec 18, 2014 at 1:42 PM, Dharambir kumar varma dharambi...@gmail.com

Re: [cisco-voip] Expressway 8.5 is out

2014-12-18 Thread Josh Warcop
URI dialing uses the directory URI which is not the extension. So in my Jabber client I see 'usern...@domain.com' to call someone via directory URI. Again this is generated by the LDAP attribute. You can add additional URIs to the DN but the one in the directory is the one imported via LDAP.

Re: [cisco-voip] Expressway 8.5 is out

2014-12-18 Thread Lelio Fulgenzi
Ok. Thanks. I'll have to try and sort through that as I get further into my readings. Sent from my iPhone On Dec 18, 2014, at 10:18 PM, Josh Warcop j...@warcop.com wrote: URI dialing uses the directory URI which is not the extension. So in my Jabber client I see 'usern...@domain.com' to