Thanks Abhiram,
I think that was the confusing part.
We had seen it as advertised for 10.6
I was surprised when I activated Finesse on 10.6 and still saw the warning.
Cheers,
Tim
From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of
Abhiram Kramadhati (akramadh)
Sent:
Hi all,
The support for mixed-mode is expected to be announced in the coming ways. It
will be starting with 10.6 and the support can be claimed by installing a COP
file. The details will come out soon, but in summary it will be in 10.6. Also,
there will be a white-paper released regarding the
No CUIC is included and is just the replacement for HRC.
The included version is essentially the same as HRC but web based. There is a
premium option with more features available. That is, as expected, at a cost.
Matthew G. Loraditch – CCNP-Voice, CCNA-RS, CCDA
Network Engineer
Direct Voice:
That's great. We'll have to investigate the premium option. The HRC reports
have been lacking from what I understand .
Cheers.
---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph
519‐824‐4120 Ext 56354
In UCCX 9x the 32-bit Desktop Administrator app is gone from Plug Ins.
This means Reason Codes should now be configured from the top right drop down
for Desktop Administrator ?
Figure 5 page 28 does not match the Web GUI. It shows the old 32-bit
application.
In three parts...
1.
http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html
2.
Hi,
Just to be clear, the CUIC that comes with UCCX is the standard CUIC license.
You can’t upgrade the co-resident version of CUIC.
You can buy premium CUIC (or use the NFR kit) and install CUIC standalone on a
separate box in order to create custom report definitions (something you can’t
do
Does that mean Finesse is the way to go?
Yes. And CUIC is the way to go for reporting. In fact, if you have not
yet deployed a UCCX 10.5, then you may not know HRC already went away.
On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi le...@uoguelph.ca wrote:
Good catch on that!
Does that mean
Good catch on that!
Does that mean Finesse is the way to go?
---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph
519‐824‐4120 Ext 56354
le...@uoguelph.ca
www.uoguelph.ca/ccs
Room 037, Animal Science and
Hi Lelio,
The supported method is to integrate your standalone CUIC premium with the UCCX
datasource for the purposes of building your report definitions. Then, you must
export / import into UCCX and run them by logging in to the coresident UCCX
instance.
Thank you,
Ryan LaFountain
Unified
Just a FYI…10.6 will be your CAD to Finesse migration platform. It is the only
supported co-resident version available for CAD Finesse to be activated at
the same time.
From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of
Anthony Holloway
Sent: Monday, January 19, 2015
Thanks Ryan.
Do you have to do the export/import process? Does CUIC premium not support
integrating with UCCX?
---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph
519‐824‐4120 Ext 56354
le...@uoguelph.ca
I see a CalSetupMode option under H.323 with an option for Direct. Ours is
running in Gatekeeper mode but we have an SX20 with Direct dialing and it’s
basically the same code.
From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of
Charles Goldsmith
Sent: 17 January 2015
For reference, here is the latest 10.6 version and it shows that CDA is
still there.
[image: Inline image 1]
On Mon, Jan 19, 2015 at 9:53 AM, Jason Aarons (AM)
jason.aar...@dimensiondata.com wrote:
In UCCX 9x the 32-bit Desktop Administrator app is gone from Plug Ins.
This means Reason
Doing Blind Transfer Operator enters extension using 10 key and presses
enter. It shows offhook then takes 5-10 seconds to transfer. Only occurs in
client on blind transfer. Customer is using a headset for what that is worth.
Hello
I have cisco router 2811 with 4 E1 ISDN PRI, configured with MGCP, can
monitor active calls the first E1 (OID 1.3.6.1.4.1.9.10.19.1.1.9.1.3.0.0)
and second E1 (OID 1.3.6.1. 4.1.9.10.19.1.1.9.1.3.0.1), but I could not find
what would be the OID to monitor the other E1. With the command
Understood, but it keeps being repeated that it's in 10.6, which is not
true as of yet.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/design/guide/UCCX_BK_CBB99111_00_cisco-unified-contact-center-express.pdf
We keep hoping, but it's not there
Both can be activated but it is a requirement that a team be on CAD or Finesse.
Essentially giving a 'Team' based migration approach from CAD to Finesse.
From: Lelio Fulgenzimailto:le...@uoguelph.ca
Sent: 1/19/2015 2:04 PM
To: voip
Yes I forgot it was under the Desktop Suites. I was thinking that was just
CAD/Supervisor ☺
From: avhollo...@gmail.com [mailto:avhollo...@gmail.com] On Behalf Of Anthony
Holloway
Sent: Monday, January 19, 2015 12:12 PM
To: Jason Aarons (AM)
Cc: cisco-voip (cisco-voip@puck.nether.net)
Subject:
Mike, this has been discussed previously, where is this documented? Per
the 10.6 documentation, it is not supported for concurrent use.
On Mon, Jan 19, 2015 at 10:39 AM, Mike mik...@msn.com wrote:
Just a FYI…10.6 will be your CAD to Finesse migration platform. It is the
only supported
Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x
Look for Abhirams email on 12/18/14 at 9:21PMEST
From that:
“The support for concurrent use of CAD and Finesse for UCCX is expected to be
announced in January (in all likelihood). Our internal testing has completed,
but
I would really be interested on how the migration is planned. While finesse
is great, a lot of CAD customers are using integrations using keystroke
macros or the local TCP socket option.
I hope Cisco is cooking up something to get at least some of this
functionality on Finesse out of the box.
Thanks for everyone's help on this, especially the Cisco folk who are going
back to check for docs and publishing dates, etc.
I'm glad I posted this and started the conversation.
---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
Have you tried 1.3.6.1.4.1.9.10.19.1.1.9.1.3.1.0?
On Mon, Jan 19, 2015 at 2:26 PM, Willian Castello de Alcantara
williancaste...@yahoo.com.br wrote:
Hello
I have cisco router 2811 with 4 E1 ISDN PRI, configured with MGCP, can
monitor active calls the first E1 (OID
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