Re: [cisco-voip] Jabber for Windows 11.0 and Click to Dial in Word/Excel (Smart Tags)
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/11_0/RN/JABW_BK_C5E7828C_00_cisco-jabber-windows-11-release-notes.html * Click-to-Call Keyboard Shortcut-Configure the MakeCallHotKey parameter to make a Cisco Jabber call using an administrator-defined global keyboard shortcut that is active from any application on your desktop. The default shortcut is CTRL+SHIFT+J and is enabled by default. For more information on configuring this parameter, see the Phone Parameters section in the Cisco Jabber 11.0 Deployment and Installation Guide. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Jason Aarons (AM) Sent: Wednesday, July 22, 2015 9:19 AM To: cisco-voip (cisco-voip@puck.nether.net) Subject: [cisco-voip] Jabber for Windows 11.0 and Click to Dial in Word/Excel (Smart Tags) If a user wants to be able to Click to Call from inside Excel or Word (Smart Tags) using the latest Jabber for Windows 11.0 that feature is no longer available ? Is there a timeframe for a Microsoft Office 2013 Plug In for Jabber for Windows 11.0 ? https://communities.cisco.com/thread/51040 http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/11_0/RN/JABW_BK_C5E7828C_00_cisco-jabber-windows-11-release-notes.html Jason Aarons, CCIEx2 No 38564 Consultant Dimension Data 904-338-3245 mobile ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Jabber for Windows 11.0 and Click to Dial in Word/Excel (Smart Tags)
I assume you still have to type/copy/paste in what can sometimes be really long international number, then add the access code or country code etc...dealing with end users complaining why the extra stepsit works in Skype etc. I'm assuming since it's been missing for 2 years that Cisco has no plans to resolve the Smart Tags issue, or come up with an alternative solution. I got zero feedback on the Support Forums as well. From: Jesse King (jesking) [mailto:jesk...@cisco.com] Sent: Thursday, July 23, 2015 9:26 AM To: Jason Aarons (AM); cisco-voip (cisco-voip@puck.nether.net) Subject: RE: Jabber for Windows 11.0 and Click to Dial in Word/Excel (Smart Tags) http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/11_0/RN/JABW_BK_C5E7828C_00_cisco-jabber-windows-11-release-notes.html *Click-to-Call Keyboard Shortcut-Configure the MakeCallHotKey parameter to make a Cisco Jabber call using an administrator-defined global keyboard shortcut that is active from any application on your desktop. The default shortcut is CTRL+SHIFT+J and is enabled by default. For more information on configuring this parameter, see the Phone Parameters section in the Cisco Jabber 11.0 Deployment and Installation Guide. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Jason Aarons (AM) Sent: Wednesday, July 22, 2015 9:19 AM To: cisco-voip (cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net) Subject: [cisco-voip] Jabber for Windows 11.0 and Click to Dial in Word/Excel (Smart Tags) If a user wants to be able to Click to Call from inside Excel or Word (Smart Tags) using the latest Jabber for Windows 11.0 that feature is no longer available ? Is there a timeframe for a Microsoft Office 2013 Plug In for Jabber for Windows 11.0 ? https://communities.cisco.com/thread/51040 http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/11_0/RN/JABW_BK_C5E7828C_00_cisco-jabber-windows-11-release-notes.html Jason Aarons, CCIEx2 No 38564 Consultant Dimension Data 904-338-3245 mobile ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Jabber for Windows 11.0 and Click to Dial in Word/Excel (Smart Tags)
Hi , No, you highlight, then do the shortcut. Have you tried it? In excel if your cursor is in the cell, and you do ctrl+shift+j, it places the whole cell into the jabber call/search bar. This works in all apps now. Use application dial rules to deal with the dial plan if needed, you should be doing this to ease the pain for what your end users are complaining about. The smarttag is an issue in office products as it changes from us to international versions, if I remember correctly. Good luck. J From: Jason Aarons (AM) [mailto:jason.aar...@dimensiondata.com] Sent: Thursday, July 23, 2015 9:46 AM To: Jesse King (jesking); cisco-voip (cisco-voip@puck.nether.net) Subject: RE: Jabber for Windows 11.0 and Click to Dial in Word/Excel (Smart Tags) I assume you still have to type/copy/paste in what can sometimes be really long international number, then add the access code or country code etc...dealing with end users complaining why the extra stepsit works in Skype etc. I'm assuming since it's been missing for 2 years that Cisco has no plans to resolve the Smart Tags issue, or come up with an alternative solution. I got zero feedback on the Support Forums as well. From: Jesse King (jesking) [mailto:jesk...@cisco.com] Sent: Thursday, July 23, 2015 9:26 AM To: Jason Aarons (AM); cisco-voip (cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net) Subject: RE: Jabber for Windows 11.0 and Click to Dial in Word/Excel (Smart Tags) http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/11_0/RN/JABW_BK_C5E7828C_00_cisco-jabber-windows-11-release-notes.html * Click-to-Call Keyboard Shortcut-Configure the MakeCallHotKey parameter to make a Cisco Jabber call using an administrator-defined global keyboard shortcut that is active from any application on your desktop. The default shortcut is CTRL+SHIFT+J and is enabled by default. For more information on configuring this parameter, see the Phone Parameters section in the Cisco Jabber 11.0 Deployment and Installation Guide. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Jason Aarons (AM) Sent: Wednesday, July 22, 2015 9:19 AM To: cisco-voip (cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net) Subject: [cisco-voip] Jabber for Windows 11.0 and Click to Dial in Word/Excel (Smart Tags) If a user wants to be able to Click to Call from inside Excel or Word (Smart Tags) using the latest Jabber for Windows 11.0 that feature is no longer available ? Is there a timeframe for a Microsoft Office 2013 Plug In for Jabber for Windows 11.0 ? https://communities.cisco.com/thread/51040 http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/11_0/RN/JABW_BK_C5E7828C_00_cisco-jabber-windows-11-release-notes.html Jason Aarons, CCIEx2 No 38564 Consultant Dimension Data 904-338-3245 mobile ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] CUCM IMP and postgress database instances
If you do active / standby presence you can't have it point to the same external chat db. As a result you'll need to do some kind of load balancing / application level dns (gtm) On 22 Jul 2015 7:58 am, Ryan Huff ryanh...@outlook.com wrote: If you need/want any additional assistance just unicast me. Thanks, Ryan Original Message From: Lelio Fulgenzi le...@uoguelph.ca Sent: Tuesday, July 21, 2015 02:52 PM To: Ryan Huff ryanh...@outlook.com Subject: Re: [cisco-voip] CUCM IMP and postgress database instances CC: cisco-voip@puck.nether.net Thanks Ryan. That's the one I'm reading (among others). I'm in the planning stages right now. So reading through first, without actually having access to servers to try things out. --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 -- *From: *Ryan Huff ryanh...@outlook.com *To: *Lelio Fulgenzi le...@uoguelph.ca *Cc: *cisco-voip@puck.nether.net *Sent: *Tuesday, July 21, 2015 2:45:36 PM *Subject: *RE: [cisco-voip] CUCM IMP and postgress database instances Lelio, Follow this guide; http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/database_setup/9_0_1/CUP0_BK_D6919EAA_00_database-setup-guide-imp-90/CUP0_BK_D6919EAA_00_database-setup-guide-imp-90_chapter_010.html Walks you through the DB setup ... etc. Having done CPIM compliance server installs more than a few times, I can tell you it isn't as tough as the docs make it seem. Thanks, Ryan -- Date: Tue, 21 Jul 2015 14:38:19 -0400 From: le...@uoguelph.ca To: ryanh...@outlook.com CC: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] CUCM IMP and postgress database instances Thanks Ryan. Just reading through some more documents and it seems that's correct. One actual spin of the postgreSQL process with multiple databases on that process. The documents show that I have to create the appropriate users and databases on the postgreSQL CLI and then the rest is done on the IMP servers, i.e. the creating of the tables. This is still a pilot project, but I want to be able to use as many features as possible. In the event we go production, especially if we go Jabber for Everyone, I would definitely recommend some sort of postgreSQL cluster or however they do redundancy. We have limited postgreSQL experience in our area, so it might even mean getting a contractor in to decide how to configure things properly. Especially for things like performance and system backup/restore. Cheers, Lelio --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 -- *From: *Ryan Huff ryanh...@outlook.com *To: *Lelio Fulgenzi le...@uoguelph.ca *Cc: *cisco-voip@puck.nether.net *Sent: *Tuesday, July 21, 2015 2:30:06 PM *Subject: *RE: [cisco-voip] CUCM IMP and postgress database instances I believe it would still be just one DB instance on your external DB server for the IMP cluster. Now outside of the Cisco world; you could then setup your own PostgreSQL farm for redundancy ... etc. -- Date: Tue, 21 Jul 2015 13:12:23 -0400 From: le...@uoguelph.ca To: ryanh...@outlook.com CC: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] CUCM IMP and postgress database instances So depending on my cluster configuration, I could have up to six or eight postgreSQL instances running on my database server? Seems like overkill. Wonder why they couldn't simply use a different table in the database? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 -- *From: *Ryan Huff ryanh...@outlook.com *To: *le...@uoguelph.ca, cisco-voip@puck.nether.net *Sent: *Tuesday, July 21, 2015 1:07:47 PM *Subject: *Re: [cisco-voip] CUCM IMP and postgress database instances Lelio, Yes you need an external instance of postgresql. I find that Ubuntu works best. Thanks, Ryan Original Message From: Lelio Fulgenzi le...@uoguelph.ca Sent: Tuesday, July 21, 2015 12:37 PM To: cisco-voip@puck.nether.net Subject: [cisco-voip] CUCM IMP and postgress database instances I'm trying to make sense out of the database instance requirements for persistent chat, etc., in the IMP section of the v9 SRND.
[cisco-voip] Increase Time to Wait for Input
We have an automated greeting (Press 1 for this, 2 for that, etc). But you can also dial an extension. What is happening is people know the extension begins with 2, so they press 2, then look at their notes to figure out what the rest of the extension is, and take too long, and we say transferring and they go to a dept they didn't want. How can I increase that wait time before we assume they only wanted to dial 2, and not 2119? thank you! ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
