Re: [cisco-voip] Cisco CAR DB not running

2015-10-14 Thread Brian Meade 
Is the IP correct in "show tech network hosts"?  If you run a DB Status
Report from Unified Reporting, does the rhosts and sqlhosts have the
correct IP address?  If the "show tech network hosts" output is good but
the rest are bad, you may have to restart "A Cisco DB" service so those are
re-generated and then try starting the CAR DB.

On Wed, Oct 14, 2015 at 10:02 AM, Erick Bergquist 
wrote:

> Hello,
>
> Does anyone know any tricks to get Cisco CAR DB started?  I can't get
> it to start and there was a IP address change done.
>
> Call Manager version 9.1.2
>
> Erick
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[cisco-voip] Jabber questions

2015-10-14 Thread Louis Koekemoer (ZA) 
   Hi all,


1.  Customer wants custom availability statuses to be added. Below is the 
steps to do it individually, but the customer wants this done globally as they 
had this on lync.


Create Custom Availability Status
Custom status messages can provide people with additional information about 
your availability. You can create up to nine custom status messages, three for 
each of the basic statuses: Available, Away, and Do not disturb.
Procedure

Step 1

On the Cisco Jabber main window, click the drop-down list below your name.

Step 2

Choose one of the basic statuses: Available, Away, or Do not disturb.

Step 3

Click the status that appears next to the drop-down list.

Step 4

Type a new message to display, and then press Enter.
The maximum number of characters is 140.




2.  For the Jabber plugins the customer require the plugin to launch a new 
application/window. Currently the Plugin just open in Jabber. Firstly they now 
have to maximize Jabber if they want to see the full screen and secondly the 
customer does not like this as they feel they could just pin the application 
shortcuts to the taskbar instead of integrating it in Jabber. Does anyone know 
how I can achieve this?


Kind regards

Louis Koekemoer
Principle Systems Engineer - Converged Communications
Dimension Data Middle East & Africa
Tel: +27 (11) 575 4317
Fax: +27 (11) 576 4317
Mobile: +27 (71) 680 8790
louis.koekem...@dimensiondata.com
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Re: [cisco-voip] Cisco CAR DB not running

2015-10-14 Thread Ryan Huff 
Is it just sitting in the Starting state?
Is this the only service that won't start? 
Everything else in the cluster seems healthy (i.e no replication issues, the CM 
Server list reflects the new IP address, dns forward/reverse zones resolve the 
new address ... etc)?

Thanks,

Ryan

> On Oct 14, 2015, at 10:03 AM, Erick Bergquist  wrote:
> 
> Hello,
> 
> Does anyone know any tricks to get Cisco CAR DB started?  I can't get
> it to start and there was a IP address change done.
> 
> Call Manager version 9.1.2
> 
> Erick
> ___
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> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
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Re: [cisco-voip] Cisco CAR DB not running

2015-10-14 Thread Erick Bergquist 
Yep, only this one service and related CAR stuff of course that needs CAR DB.

On Wed, Oct 14, 2015 at 9:20 AM, Ryan Huff  wrote:
> Is it just sitting in the Starting state?
> Is this the only service that won't start?
> Everything else in the cluster seems healthy (i.e no replication issues, the 
> CM Server list reflects the new IP address, dns forward/reverse zones resolve 
> the new address ... etc)?
>
> Thanks,
>
> Ryan
>
>> On Oct 14, 2015, at 10:03 AM, Erick Bergquist  wrote:
>>
>> Hello,
>>
>> Does anyone know any tricks to get Cisco CAR DB started?  I can't get
>> it to start and there was a IP address change done.
>>
>> Call Manager version 9.1.2
>>
>> Erick
>> ___
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
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Re: [cisco-voip] Cisco CAR DB not running

2015-10-14 Thread Erick Bergquist 
Yea, all that is good and matches up.   Let me try to restart the
Cisco DB offhours and see if that makes a difference.

On Wed, Oct 14, 2015 at 10:07 AM, Brian Meade  wrote:
> Is the IP correct in "show tech network hosts"?  If you run a DB Status
> Report from Unified Reporting, does the rhosts and sqlhosts have the correct
> IP address?  If the "show tech network hosts" output is good but the rest
> are bad, you may have to restart "A Cisco DB" service so those are
> re-generated and then try starting the CAR DB.
>
> On Wed, Oct 14, 2015 at 10:02 AM, Erick Bergquist 
> wrote:
>>
>> Hello,
>>
>> Does anyone know any tricks to get Cisco CAR DB started?  I can't get
>> it to start and there was a IP address change done.
>>
>> Call Manager version 9.1.2
>>
>> Erick
>> ___
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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Re: [cisco-voip] CUCM 10.5 and Exchange 2013 voicemail setup

2015-10-14 Thread Aaron Banks 
ber.   Does anyone 
> have experience with this and have a guide that we could follow?We have 
> followed a number of guides from Microsoft and they have not proven to be the 
> magic answer.
> 
> We have a SIP trunk set to the CAS servers with all three individual servers 
> listed in the Destination section (all FQDN) port 5060
> We have three separate SIP trunks to the three mailbox servers with all three 
> having the ports 5062 through 5068 listed and again FQDN for the destination 
> address.
> The VM pilot (route pattern) is associated with the CAS trunk.
> Do we need a route list and hence a route group?
> 
> Thank you for your knowledge and wiliness to share.  And especially thanks to 
> this forum for providing us the access.
> 
> Cheers
> 
> Terry
> 
> Terry Oakley
> Telecommunications Coordinator | Information Technology Services
> Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
> work (403) 342-3521   |  FAX (403) 343-4034
> 
> -- next part --
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> --
> 
> Message: 4
> Date: Wed, 14 Oct 2015 09:02:14 -0500
> From: Erick Bergquist <erick...@gmail.com>
> To: voip puck <cisco-voip@puck.nether.net>
> Subject: [cisco-voip] Cisco CAR DB not running
> Message-ID:
>   <cahsnbqzpjkmsfpm6j-mkkvvqweewlq1-i_uqszgkjr5uud3...@mail.gmail.com>
> Content-Type: text/plain; charset=UTF-8
> 
> Hello,
> 
> Does anyone know any tricks to get Cisco CAR DB started?  I can't get
> it to start and there was a IP address change done.
> 
> Call Manager version 9.1.2
> 
> Erick
> 
> 
> --
> 
> Message: 5
> Date: Wed, 14 Oct 2015 10:20:32 -0400
> From: Ryan Huff <ryanh...@outlook.com>
> To: Erick Bergquist <erick...@gmail.com>
> Cc: voip puck <cisco-voip@puck.nether.net>
> Subject: Re: [cisco-voip] Cisco CAR DB not running
> Message-ID: <col401-eas9a451f577d5484e10f563c5...@phx.gbl>
> Content-Type: text/plain; charset="us-ascii"
> 
> Is it just sitting in the Starting state?
> Is this the only service that won't start? 
> Everything else in the cluster seems healthy (i.e no replication issues, the 
> CM Server list reflects the new IP address, dns forward/reverse zones resolve 
> the new address ... etc)?
> 
> Thanks,
> 
> Ryan
> 
> > On Oct 14, 2015, at 10:03 AM, Erick Bergquist <erick...@gmail.com> wrote:
> > 
> > Hello,
> > 
> > Does anyone know any tricks to get Cisco CAR DB started?  I can't get
> > it to start and there was a IP address change done.
> > 
> > Call Manager version 9.1.2
> > 
> > Erick
> > ___
> > cisco-voip mailing list
> > cisco-voip@puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> 
> 
> --
> 
> Message: 6
> Date: Wed, 14 Oct 2015 09:23:32 -0500
> From: Erick Bergquist <erick...@gmail.com>
> To: Ryan Huff <ryanh...@outlook.com>
> Cc: voip puck <cisco-voip@puck.nether.net>
> Subject: Re: [cisco-voip] Cisco CAR DB not running
> Message-ID:
>   <cahsnbqx1meckll5havlxet2xyphj83chu+tugqliy3kfhyk...@mail.gmail.com>
> Content-Type: text/plain; charset=UTF-8
> 
> Yep, only this one service and related CAR stuff of course that needs CAR DB.
> 
> On Wed, Oct 14, 2015 at 9:20 AM, Ryan Huff <ryanh...@outlook.com> wrote:
> > Is it just sitting in the Starting state?
> > Is this the only service that won't start?
> > Everything else in the cluster seems healthy (i.e no replication issues, 
> > the CM Server list reflects the new IP address, dns forward/reverse zones 
> > resolve the new address ... etc)?
> >
> > Thanks,
> >
> > Ryan
> >
> >> On Oct 14, 2015, at 10:03 AM, Erick Bergquist <erick...@gmail.com> wrote:
> >>
> >> Hello,
> >>
> >> Does anyone know any tricks to get Cisco CAR DB started?  I can't get
> >> it to start and there was a IP address change done.
> >>
> >> Call Manager version 9.1.2
> >>
> >> Erick
> >> ___
> >> cisco-voip mailing list
> >> cisco-voip@puck.nether.net
> >> https://puck.nether.net/mailman/listinfo/cisco-voip
> 
> 
> --
> 
> Message: 7
> Date: Wed, 14 Oct 2015 11:07:09 -0400
> From: Brian Meade <bmead...@v

Re: [cisco-voip] CUCM 10.5 and Exchange 2013 voicemail setup.

2015-10-14 Thread Daniel Pagan 
Adding to list of possibilities, it could also be an unaccepted transport 
type... E.g. CUCM now sending SIP requests via TCP when UDP inbound is 
configured on Exchange.

Also if require MTP is configured but none are available, in which case I’d 
check MRM in SDL traces.

But my guess would be OPTIONS. If the SIP trunk is configured for OPTIONS PING 
and Exchange isn’t responding with anything outside a 408 Request Timeout or 
503 Service Unavailable. Route List Control will not route the call and a fast 
busy will be experienced immediately if no backup points of egress are 
available. If I had to bet, it would be on this scenario considering the jump 
from 6.x to 10.x will most definitely introduce SIP trunk status (Full Service, 
No Service, Unknown) and call setup requests will not be routed to No Service 
trunk.

Hope this helps.

Dan

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ryan 
Huff
Sent: Tuesday, October 13, 2015 7:29 PM
To: Terry Oakley ; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] CUCM 10.5 and Exchange 2013 voicemail setup.

Terry,

Sounds like you have a lot going on there!

How did you move into the 10.5 environment?  Did you do a bridge migration or a 
'stare and compare'?

A fast busy could be a few different things (css, partition ... etc) or dns 
based since you mentioned fqdn or resource based.

What codec are you trying using?

Have you pulled traces?

What is the disconnect cause code for one of the failed calls into the hunt 
pilot?

If you can reproduce a failed call and then send me the traces or the sip 
messages I can give you a much better answer.

Thanks,

Ryan


Sent from my T-Mobile 4G LTE Device


 Original message 
From: Terry Oakley
Date:10/13/2015 6:24 PM (GMT-05:00)
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] CUCM 10.5 and Exchange 2013 voicemail setup.
We currently are moving from Exchange 2007 to Exchange 2013.   We have three 
CAS servers and 3 Mailbox servers, all virtualized.   In our test environment, 
before we moved from CUCM 6.1 to 10.5 we are able to at least get Exchange 2013 
to answer a SIP trunk request from CUCM 6.1.   Now in CUCM 10.5 we just get a 
fast busy when we dial the VM pilot number.   Does anyone have experience with 
this and have a guide that we could follow?We have followed a number of 
guides from Microsoft and they have not proven to be the magic answer.

We have a SIP trunk set to the CAS servers with all three individual servers 
listed in the Destination section (all FQDN) port 5060
We have three separate SIP trunks to the three mailbox servers with all three 
having the ports 5062 through 5068 listed and again FQDN for the destination 
address.
The VM pilot (route pattern) is associated with the CAS trunk.
Do we need a route list and hence a route group?

Thank you for your knowledge and wiliness to share.  And especially thanks to 
this forum for providing us the access.

Cheers

Terry

Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034

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Re: [cisco-voip] Outbound IVR-UCCX and CUBE

2015-10-14 Thread Nick Britt 
Sorry to Grave dig here, trying to configure CPA on UCCX on 10.6(1.1.1)
with a CISCO2921/K9 on  Version 15.4(3)M4, RELEASE SOFTWARE (fc1).

It appears CSCui62525 was resolved on our version of UCCX but we tried
removing RTP-NTE from all dialpeers with no luck (no update messages being
sent from the GW to UCCX to advise that a live human is speaking connected)

Anything else we should check? TAC is next :(


On Fri, Apr 11, 2014 at 4:12 AM, Ryan LaFountain (rlafount) <
rlafo...@cisco.com> wrote:

> Hi Michele,
>
> As Bill said, only TDM is supported at this time. Although CUBE recently
> released support for CPA in DSPs that is not involved in call termination,
> there are still some things we have to work out.
>
> You can track CSCui62525. When this gets integrated I hope we’ll support
> CUBE for IVR-based Outbound Dialer with UCCX.
>
> You can also see this article which talks a little bit more about it.
>
>
> http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/116084-trouble-ivr-dialer-00.html
>
> Thank you,
>
> Ryan LaFountain
> Unified Contact Center
> Cisco Services
> Direct: +1 919 392 9898
> Hours: M - F 9:00am - 5:00pm Eastern Time
>
> On Apr 10, 2014, at 12:41 PM, Bill Talley  wrote:
>
> PSTN access has to be TDM.  SIP trunking to telco is not supported in CCX
> 9.0(2) for outbound dialer functionality.
>
> 
>
>
> On Thu, Apr 10, 2014 at 12:11 PM, Michele Russo (AM) <
> michele.ru...@dimensiondata.com> wrote:
>
>> I am configuring an Outbound IVR Progressive Campaign using UCCX version
>> 9.0.2 and CUBE.  Is this supported? I saw a note in this got a bit worried.
>>
>>
>> http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/116084-trouble-ivr-dialer-00.html#anc8
>>
>>
>> Thanks.
>>
>>
>>
>>
>>
>> Michele Russo Harttree
>>
>> Consultant
>>
>> Dimension Data NA
>>
>> 11730 Plaza America Drive Suite 350
>>
>> Reston, Va 20190
>>
>> 202-460-3965 (cell)
>>
>> 571-203-4007 (desk)
>>
>> michele.ru...@dimensiondata.com
>>
>>
>>
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-- 
- Nick
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[cisco-voip] Cisco CAR DB not running

2015-10-14 Thread Erick Bergquist 
Hello,

Does anyone know any tricks to get Cisco CAR DB started?  I can't get
it to start and there was a IP address change done.

Call Manager version 9.1.2

Erick
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