Re: [cisco-voip] Cisco Finesse AgentInfo - MediaSense

2015-11-04 Thread Brian Meade 
Is the MediaSense certificate signed by a CA or self-signed?  You may need
to upload the whole chain if it's signed.

On Wed, Nov 4, 2015 at 3:27 PM, Claiton Campos 
wrote:

> Yes, I added the .pem certificate MediaSense as tomcat -trust in UCCX, but
> the problem still persist.
>
> Em qua, 4 de nov de 2015 às 18:15, Brian Meade  escreveu:
>
>> Do you have the Mediasense certificates as a tomcat-trust on both UCCX
>> servers?  May just be a certificate issue.
>>
>> On Wed, Nov 4, 2015 at 2:58 PM, Claiton Campos 
>> wrote:
>>
>>> I am trying to implement the Finesse Agentinfo gadget for sending
>>> information to the MediaSense, however to log into Finesse always got the
>>> error:
>>>
>>>
>>> *Were there issues rendering this gadget.
>>> javax.net.ssl.SSLPeerUnverifiedException: peer not authenticated*
>>>
>>> Image below.
>>>
>>> Has anyone done an implementation of UCCX and MediaSense with AgentInfo?
>>> I'm using UCCX 10.6 and MediaSense 11.0
>>>
>>> [image: Finesse Agentinfo error message.jpg]
>>>
>>> ___
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>>> cisco-voip@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
>>
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Re: [cisco-voip] Cisco Finesse AgentInfo - MediaSense

2015-11-04 Thread Claiton Campos 
Yes, I added the .pem certificate MediaSense as tomcat -trust in UCCX, but
the problem still persist.

Em qua, 4 de nov de 2015 às 18:15, Brian Meade  escreveu:

> Do you have the Mediasense certificates as a tomcat-trust on both UCCX
> servers?  May just be a certificate issue.
>
> On Wed, Nov 4, 2015 at 2:58 PM, Claiton Campos 
> wrote:
>
>> I am trying to implement the Finesse Agentinfo gadget for sending
>> information to the MediaSense, however to log into Finesse always got the
>> error:
>>
>>
>> *Were there issues rendering this gadget.
>> javax.net.ssl.SSLPeerUnverifiedException: peer not authenticated*
>>
>> Image below.
>>
>> Has anyone done an implementation of UCCX and MediaSense with AgentInfo?
>> I'm using UCCX 10.6 and MediaSense 11.0
>>
>> [image: Finesse Agentinfo error message.jpg]
>>
>> ___
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>
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[cisco-voip] Cisco Finesse AgentInfo - MediaSense

2015-11-04 Thread Claiton Campos 
I am trying to implement the Finesse Agentinfo gadget for sending
information to the MediaSense, however to log into Finesse always got the
error:


*Were there issues rendering this gadget.
javax.net.ssl.SSLPeerUnverifiedException: peer not authenticated*

Image below.

Has anyone done an implementation of UCCX and MediaSense with AgentInfo?
I'm using UCCX 10.6 and MediaSense 11.0

[image: Finesse Agentinfo error message.jpg]
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Re: [cisco-voip] Cisco Finesse AgentInfo - MediaSense

2015-11-04 Thread Brian Meade 
Do you have the Mediasense certificates as a tomcat-trust on both UCCX
servers?  May just be a certificate issue.

On Wed, Nov 4, 2015 at 2:58 PM, Claiton Campos 
wrote:

> I am trying to implement the Finesse Agentinfo gadget for sending
> information to the MediaSense, however to log into Finesse always got the
> error:
>
>
> *Were there issues rendering this gadget.
> javax.net.ssl.SSLPeerUnverifiedException: peer not authenticated*
>
> Image below.
>
> Has anyone done an implementation of UCCX and MediaSense with AgentInfo?
> I'm using UCCX 10.6 and MediaSense 11.0
>
> [image: Finesse Agentinfo error message.jpg]
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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[cisco-voip] CUCM Jakarta Dial-plan

2015-11-04 Thread Mike Lydick 
Does someone have a CUCM base Dial-Plan for Jakarta? Looking for  best
practice or consolidated routes before I start working from the
online/published area codes for Indonesia.

Thanks!

Mike
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[cisco-voip] Jabber - auto detect server

2015-11-04 Thread Aaron Banks 
I've had some trouble getting jabber to auto detect the IM server.  Every 
time a new user signs in, they have to put in the IP of the server.  Anyone 
have tricks to offer to avoid using the IP or FQDN?
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Re: [cisco-voip] Jabber - auto detect server

2015-11-04 Thread Matthew Loraditch 
Did you setup the SRV records in DNS?
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/9_7/CJAB_BK_C606D8A9_00_cisco-jabber-dns-configuration-guide/CJAB_BK_C606D8A9_00_cisco-jabber-dns-configuration-guide_chapter_010.html

Older doc but nothing has changed with the SRVs
Matthew G. Loraditch - CCNP-Voice, CCNA-R, CCDA
Network Engineer
Direct Voice: 443.541.1518
[Email_Sig_Template_H_shortcopy_UPDATED]
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From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Aaron 
Banks
Sent: Wednesday, November 4, 2015 10:16 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Jabber - auto detect server

I've had some trouble getting jabber to auto detect the IM server.  Every 
time a new user signs in, they have to put in the IP of the server.  Anyone 
have tricks to offer to avoid using the IP or FQDN?
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Re: [cisco-voip] Jabber - auto detect server

2015-11-04 Thread Ryan Huff 
Hi Aaron,


The auto-discovery feature in the Jabber client that you are speaking of uses 
DNS service discovery records (SRV). For the Jabber client, internally, it is 
looking for _cisco-uds._tcp.domain.tld (externally it would be looking for 
_collab-edge._tls.domain.tld). You can research the topic more at:


http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/9_7/CJAB_BK_C606D8A9_00_cisco-jabber-dns-configuration-guide/CJAB_BK_C606D8A9_00_cisco-jabber-dns-configuration-guide_chapter_010.html


If you already have the internal SRV record created per Cisco's Documentation, 
and it still isn't working correctly, the user's login suffix (@domain.tld) 
could potentially be provisioned by Cisco's cloud-based WebEx Meeting service, 
in which case the Jabber client will always prefer that as an authentication 
mechanism (unless you exclude the method in the jabber-config.xml file). The 
Jabber mobile clients work a little differently when it comes to preventing 
them to authenticate with Cisco's cloud-based WebEx Meeting service. My guess 
is though, if the domain were provisioned for the service, you would likely 
already know about it.


Beyond that, and assuming the SRV record is created correctly, the client 
itself may have other issues related to DNS lookups. You may try a simple 
client reset / clear the cache files, if you have not already. If you would 
like to collect the PRT logs and send them to this list I'm sure someone can 
look through them for you.


Hope this helps,


Ryan




From: cisco-voip  on behalf of Aaron Banks 

Sent: Wednesday, November 4, 2015 10:16 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Jabber - auto detect server

I've had some trouble getting jabber to auto detect the IM server.  Every 
time a new user signs in, they have to put in the IP of the server.  Anyone 
have tricks to offer to avoid using the IP or FQDN?
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[cisco-voip] Forwarding to voicemail

2015-11-04 Thread Voice LabGuy 
Hi ,
Trying to forward all calls to unity , is there any disadvantage of doing
this just from a standalone DN vs doing it using a CTI route point?

Thanks
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Re: [cisco-voip] Forwarding to voicemail

2015-11-04 Thread Brian Meade 
I've seen some companies where they run the Unassigned DNs report and then
go through and delete them.  That's always a concern.

On Wed, Nov 4, 2015 at 11:17 AM, Voice LabGuy  wrote:

> Hi ,
> Trying to forward all calls to unity , is there any disadvantage of doing
> this just from a standalone DN vs doing it using a CTI route point?
>
> Thanks
>
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>
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